2002 Ford F-350 Super Duty

What owners should know

Covers 1999–2004 · 7.3L and 6.0L Power Stroke diesel, 5.4L V8 and 6.8L V10 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2002 Ford F-350 Super Duty. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• 7.3L stalling (cam position sensor)

  Easy DIY

  Signs: Engine cuts out or won't start, the tachometer drops to zero, and power steering and brakes go stiff when it dies.

  Fix: Replace the camshaft position sensor. Owners recommend a genuine Motorcraft sensor. It's a small part on the front of the engine.

  May be covered free by recall 07V553000. Check the VIN at nhtsa.gov/recalls.

  Shop: 7.3 Powerstroke camshaft position sensor▶ How-to videos

• 7.3L rough cold starts or misfire (valve cover harness)

  Moderate DIY

  Signs: Rough running when cold, a miss on one or more cylinders, or glow plug codes.

  Fix: Inspect and replace the under-valve-cover harness (UVCH) and its gaskets, and check glow plugs and connectors.

  Shop: 7.3 Powerstroke under valve cover harness▶ How-to videos

• Spark plug blowout (5.4L / 6.8L gas)

  Hard DIY

  Signs: A loud pop, then a ticking or puffing noise and a misfire. The plug may be sitting loose in the coil.

  Fix: Repair the stripped threads with a thread insert kit made for these heads, often without removing the head. Many owners have a shop do it.

  Shop: Ford Triton spark plug thread repair kit▶ How-to videos

• Cruise control switch fire risk

  Dealer (recall)

  Signs: Often no warning. The switch on the brake master cylinder can overheat and burn.

  Fix: Covered by Ford recalls. A dealer replaces or disconnects the switch for free.

  May be covered free by recall 06V286000 / 09V399000. Check the VIN at nhtsa.gov/recalls.

• Rusted brake lines

  Hard DIY

  Signs: Heavy scale or swelling on the steel lines along the frame, a soft pedal, or a fluid leak.

  Fix: Replace rusted lines with pre-bent lines or copper-nickel line, then bleed the brakes. Do the whole run, not just the bad spot.

  Shop: brake line kit▶ How-to videos

• Worn ball joints and tie rods

  Hard DIY

  Signs: Clunks over bumps, wandering steering, uneven tire wear, or play when you rock a lifted front wheel.

  Fix: Replace worn ball joints and tie rod ends, then get an alignment. Ball joints need a press tool, which many parts stores lend out.

  Shop: ball jointsShop: tie rod end▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Exterior Lighting:Tail Lights

  Jul 2011 · #11V352000

  FORD IS RECALLING CERTAIN MODEL YEAR 2011 RANGER TRUCKS BUILT FROM JANUARY 25, 2011, THROUGH APRIL 25, 2011 AT THE TWIN CITIES ASSEMBLY PLANT, AND SERVICE PARTS DISTRIBUTED TO DEALERS FOR CERTAIN 2004 THROUGH 2011 MODEL YEAR RANGER TRUCKS, 2002 THROUGH 2005 MODEL YEAR EXCURSION VEHICLES, AND 2002 THROUGH 2007 MODEL YEAR F-250, F-350, F-450, AND F-550 TRUCKS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE MULTI-FUNCTION SWITCH WAS SHIPPED WITH A SUBCOMPONENT (SLIDER) THAT MAY EXPERIENCE DEFORMATION. A MULTI-FUNCTION SWITCH WITH A DEFORMED SLIDER MAY MALFUNCTION CAUSING THE TURN SIGNAL, TAIL LIGHTS, HAZARD WARNING SIGNAL FLASHERS AND/OR BRAKE LIGHTS NOT TO ACTIVATE.

  Risk and fix

  Risk: NON-FUNCTIONING LIGHTS COULD INCREASE THE RISK OF A CRASH.

  Fix: DEALERS WILL REPLACE THE SWITCHES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

• Vehicle Speed Control

  Oct 2009 · #09V399000

  FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

  Risk and fix

  Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

  Fix: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.

• Wheels:Hub

  Dec 2007 · #07E106000

  CERTAIN FEDERAL-MOGUL REPLACEMENT WHEEL HUB ASSEMBLIES WITH THE BRAND NAMES: NATIONAL, CARQUEST P/NOS. 515020, 515021, 515025, 515053, 515054, 515059, AND 515060, SHIPPED BETWEEN JANUARY 23, 2006, AND DECEMBER 20, 2007, SOLD FOR LIGHT DUTY AND MEDIUM DUTY TRUCKS. THE INBOARD RETENTION NUT USED TO MAINTAIN HUB BEARING ASSEMBLY CAN LOOSEN RESULTING IN AN ABS LIGHT INDICATION, NOISE, AND/OR WHEEL SEPARATION.

  Risk and fix

  Risk: WHEEL SEPARATION CAN RESULT IN A VEHICLE CRASH.

  Fix: FEDERAL-MOGUL WILL NOTIFY CUSTOMERS AND WILL REPLACE THE HUB ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 7, 2008. OWNERS CAN CONTACT FEDERAL-MOGUL TOLL-FREE AT 877-489-6659.

• Engine And Engine Cooling:Engine:Diesel

  Dec 2007 · #07V553000

  ON CERTAIN HEAVY DUTY TRUCKS EQUIPPED WITH 7.3L DIESEL ENGINES, THE CAMSHAFT POSITION SENSOR LOCATED ON THE ENGINE OF THE VEHICLE MAY FUNCTION INTERMITTENTLY, POSSIBLY RESULTING IN AN ENGINE STALL.

  Risk and fix

  Risk: IN THE EVENT OF AN ENGINE STALL, A CRASH COULD RESULT WITHOUT WARNING.

  Fix: DEALERS WILL INSPECT THE SENSOR AND REPLACE IT WITH AN IMPROVED CAMSHAFT POSITION SENSOR FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 29, 2007. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

• Equipment:Electrical

  Aug 2007 · #07E066000

  CERTAIN CEQUENT 90 DEGREE 7-WAY RIGHT ANGLE ADAPTORS SOLD BY DISTRIBUTORS IN TOW PACKAGES FOR AFTERMARKET SALES TO TOW 5TH WHEEL RV TRAVEL TRAILERS. DUE TO INCORRECT WIRING OF THE HARNESS, THE TRAILER LIGHTS MAY NOT OPERATE PROPERLY.

  Risk and fix

  Risk: IF THE TRAILER LIGHTS ARE NOT WORKING PROPERLY, A VEHICLE CRASH CAN OCCUR.

  Fix: ALL OF THE DEFECTIVE TOW PACKAGES ARE STILL AT THE DISTRIBUTOR LEVEL AND HAVE NOT BEEN SOLD TO ANY CONSUMERS.

• Vehicle Speed Control

  Aug 2006 · #06V286000

  ON CERTAIN TRUCKS EQUIPPED WITH SPEED CONTROL, GASOLINE OR NATURAL GAS ENGINES, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT.

  Risk and fix

  Risk: OVERHEATING COULD RESULT IN SMOKE OR BURN AND AN UNDERHOOD FIRE.

  Fix: DEALERS WILL INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 7, 2006. OWNERS MAY CONTACT FORD AT 1-866-436-7332. (NOTE: ALSO SEE RECALLS 05V017 AND 05V388)

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Engine And Engine Cooling60

  1 involved a crash · 5 involved a fire

  • Filed Oct 2014

    WHILE DRIVING APPROXIMATELY 35 MPH THE WATER PUMP STARTED TO LEAK. THIS CAUSED THE SERPENTINE BELT TO BECOME WET AND SLIPPED OFF THE PULLEYS WHICH CAUSED THE VEHICLES BRAKES AND POWER STEERING TO FAIL. I QUESTIONED THE SERVICE ADVISOR AT THE FORD DEALER(HENRY DAY FORD) IN WEST VALLEY UTAH AND THEY ADVISED THEY HAD NOT HEARD OF THE PROBLEM. TO ME THIS IS A VERY IMPORTANT SAFETY HAZARD FOR OCCUPANTS AND COULD BE A LIABILITY FOR FORD MOTOR COMPANY. *TR

  • Filed Jan 2014

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE ENGINE OIL PAN WAS LEAKING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL PAN WAS RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON THREE OCCASIONS BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 140,000. UPDATED 3/12/14*CN

  • Filed Feb 2012

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE PARKED, THE CONTACT DETECTED THAT THE ENGINE OIL PAN WAS LEAKING. THE CONTACT PLANNED TO HAVE VEHICLE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. UPDATED 03/06/12 *BF THE CONSUMER STATED THE OIL LEAKED OCCURRED DUE TO RUST. UPDATED 03/07/12

  • Filed Feb 2011

    TL* THE CONTACT OWNS A 2002 FORD F350 SUPERDUTY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY AND WHEN THAT FAILURE OCCURRED, HE WOULD NOTICE SMOKE COMING FROM THE ENGINE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 164,000 AND THE FAILURE MILEAGE WAS 160,000.

  • Filed Mar 2010

    I HAVE A 2002 FORD F 350 WITH V10 ENGINE. THE MANIFOLD BOLTS KEEP RUSTING OFF AND BREAKING. I ONLY HAVE ABOUT 11,000 MILES ON THE TRUCK NOW. FORD FIXED THE BOLTS ON THE RIGHT SIDE ON MAY 8, 2007 AS I HAD PURCHASED THE EXTENDED WARRANTY. THEY SHOULD HAVE FIXED BOTH SIDES AT THE SAME TIME AS THIS IS AN OBVIOUS PROBLEM. THE TRUCK ONLY HAD 8500 MILES ON IT THEN. THEY ACTUALLY BROUGHT A REP IN FROM FORD ON MAY 2, 2007 TO PHOTOGRAPH MY TRUCK DURING THE REPAIR AT WHITED TRUCK CENTER IN BANGOR, MAINE. *DT NOW THE WARRANTY HAS RUN OUT AND I NOTICED THE BOLTS ON THE LEFT SIDE OF THE ENGINE ARE RUSTED OFF AND COMPLETELY GONE. OBVIOUSLY THIS IS A BIG ONGOING PROBLEM WITH THE V10 ENGINES AS THERE ARE MANY COMPLAINTS POSTED ON THE INTERNET ABOUT IT. THIS IS A SAFETY PROBLEM AS THERE ARE EXHAUST FUMES LEAKING INTO THE VEHICLE FROM THESE FAILED BOLTS. THE FUMES FILL THE ENGINE COMPARTMENT AND THEN ARE DRAWN INTO THE VEHICLE BUY THE HEATING/AIR-CONDITIONING SYSTEM EVERY TIME I SLOW DOWN OR GET STUCK IN TRAFFIC. THIS IS BY NO MEANS A SAFE SITUATION AND THERE NEEDS TO BE A RECALL TO FIX THE PROBLEM FOR GOOD. FORD IS DODGING THE PROBLEM AS THE COST OF THE REPAIR IS PROHIBITIVE, BUT THE COST OF A LIFE IS MUCH DEARER. I HAVE HAD TO PARK THE TRUCK FOR MONTHS NOW AS I CANNOT AFFORD THE FIX OR TO DIE. THIRTY SIX THOUSAND DOLLAR TRUCK WITH 11000 MILES ON IT SITTING AROUND LIKE IT IS A PIECE OF SCRAP METAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  • Showing the 5 most recent of 60.
• Tires47

  1 involved a crash

  • Filed Mar 2024

    [XXX] tire on driver's rear began to have significant vibration while towing 16,000 lb. fifth-wheel RV. Stopped and visually/tactilely determined unusual wear pattern so went to commercial tire shop in Pahrump, NV. Their inspection determined tread separation rendering the tire unusable so we replaced it with a different brand. This is the second of three tires installed at the same time that have suffered tread separation failure. The first was in July 2023 and was not reported to NHTSA, but when two more tires failed at the same time, I decided to report. Because this type of failure does not produce TPMS warnings, it could have been a catastrophic failure that might have resulted in damage to our vehicles and/or a crash with significant injury to us or other motorists. With three failures from the same batch of tires on our vehicle, I believe there is a serious problem with this batch of tires and they should be recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Mar 2024

    [XXX] tire on passenger’s rear began to have significant vibration while towing 16,000 lb. fifth-wheel RV. Stopped and visually/tactilely determined unusual wear pattern so went to commercial tire shop in Pahrump, NV. Their inspection determined tread separation rendering the tire unusable so we replaced it with a different brand. This is the third of three tires installed at the same time that have suffered tread separation failure. The first was in July 2023 and was not reported to NHTSA, but when two more tires failed at the same time, I decided to report. Because this type of failure does not produce TPMS warnings, it could have been a catastrophic failure that might have resulted in damage to our vehicles and/or a crash with significant injury to us or other motorists. With three failures from the same batch of tires on our vehicle, I believe there is a serious problem with this batch of tires and they should be recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Sep 2017

    TL* THE CONTACT OWNS A 2002 FORD F-350 EQUIPPED WITH COOPER DEAN MUD TERRAIN RADIAL SXT TIRES, SIZE: LT285/75R16. WHILE DRIVING 35 MPH, THE VEHICLE SHOOK AS IT SLOWED DOWN AND THE REAR DRIVER'S SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE DID NOT FALL WITHIN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO WARRANTY ON THE TIRE. THE DOT NUMBER WAS UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 62,086. *LN

  • Filed Apr 2017

    TL* THE CONTACT OWNS A 2002 FORD F-350 EQUIPPED WITH BF GOODRICH RUGGED TERRAIN T/A TIRES, SIZE: LT285/75R16 (NA). WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, THE CONTACT FELT A SHUDDER IN THE REAR OF THE VEHICLE. THE CONTACT FELT A BUMP, HEARD AN EXPLODING NOISE, AND ALMOST LOST CONTROL OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE AND DETERMINED THAT THE REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. THE CONTACT PLANNED ON GIVING THE TIRE TO THE MANUFACTURER TO HAVE IT DIAGNOSED. THE TIRES WERE REPLACEMENT TIRES. THE TIRE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE TIRE WAS NOT REPLACED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 132,500 AND THE TIRE FAILURE MILEAGE WAS 6,500.

  • Filed Nov 2016

    TL* THE CONTACT OWNS A 2002 FORD F-350 EQUIPPED WITH NITRO TIRES, TIRE LINE: TERRA GRAPPLE, AND TIRE SIZE: LT285/75/R16. THE DOT NUMBER WAS UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT FELT THE VEHICLE VIBRATED AS THE REAR PASSENGER'S SIDE TIRE BLEW OUT. UPON INSPECTION, THE CONTACT NOTICED THAT THE THREAD ON THE TIRE HAD SEPARATED. THE CONTACT REPLACED THE TIRE WITH A SPARE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS WITH A TOTAL OF FIVE TIRES MOUNTED IN VARIOUS LOCATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 20,000. THE VEHICLE FAILURE MILEAGE WAS 105,000. UPDATED 01/27/17*LJ CONSUMER STATED HE STARTED TO FEEL A BUMPING IN THE REAR AREA OF MY TRUCK, THEN A VIOLENT VIBRATION, THEN THE TIRE BLOWOUT OCCURRED/ ROAD CONDITIONS WERE CLEAR AND DRY. UPDATED 9/5/18*JB

  • Showing the 5 most recent of 47.
• Electrical System30

  2 involved a crash · 7 involved a fire

  • Filed Mar 2023

    there has been intense rust and corrosion in the roof seams and welds. This has led to water leaks and damage to the interior of the vehicle. The integrity of the roof has been compromised, and I am concerned about the possibility of roof crush should there be an accident. Not to mention the mold, rot and damage to the interior and electrical systems I have already suffered due to the defect. On February 3, 2023, I contacted the Ford Motors helpline and spoke to [XXX] (direct phone # [XXX] ext [XXX]) to discuss the issue.[XXX] created a request for a buyback and assigned a case number of [XXX]. She also requested that I send photos to [XXX] and visit the local Ford dealership so they could assess the vehicle and share the information with her. I was able to make an apt for Feb 6,2023 @ 10:50 with [XXX] @ Envision ford of Oxnard. When I arrived for the assessment, [XXX] did one walk around the vehicle (he did not inspect the roof at all) and then said he couldn’t help me as he this was a Ford issue, and they were a franchise. I contacted [XXX] with follow up from that meeting, as well as photos of the vehicle. About two weeks after this apt. [XXX] said the case was closed. I am extremely disappointed with how this case was handled, especially considering the significant investment I made in purchasing and maintaining it my vehicle. When I made the original investment I was told that the engine would last up to a million miles…but never imagined the body would be worthless at the 300,00 mark. There is so much damage to the roof that I currently keep my vehicle parked instead of using it. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Filed Dec 2019

    HEADLIGHTS GO OFF AND ON WHEN I MOVE THE TILT STEERING WHEEL, WHEN DRIVING OR SITTING STILL

  • Filed Nov 2019

    THE DIGITAL COMPASS AND TEMPERATURE DISPLAY IN THE UPPER CONSOLE BREAKS. I RELY ON THE DISPLAY TO PREVENT FROM CRASHING ON ICY ROADS. I HAVE LOOKED AND THOUSANDS OF PEOPLE HAVE SAME ISSUES, A WIRE COMING LOOSE. FORD NEEDS TO RECALL THIS INSTEAD OF CHARGING UP TO 400.00 FOR THE REPLACEMENT PART. IT ALMOST GOT ME KILLED, IM SURPRISED NO ONE HAS BEEN INJURED.

  • Filed Oct 2017

    ON MY WAY TO WORK THE TURN SIGNALS FAILED AND HAZZZARD LIGHTS NO BREAK LITES OR TURN SINGNALS THE FUSE PANEL WAS SMOKING AND COUSED A WRECK AT 60 MILES PER HOUR

  • Filed May 2017

    VSM HAS FAILED THIS CONTROLS THE DOOR AJAR AND POWER LOCKS. POWER LOCKS FAIL TO FUNCTION OR ARE HYPER ACTIVE (LOCKING AND UNLOCKING BY THEMSELVES). DOOR AJAR LIGHT FLASHING AND EMITTING A SOUND INDICATION A VEHICLE'S DOOR IS NOT SECURE WHILE DRIVING AFTER VEHICLE HAS WARMED UP.

  • Showing the 5 most recent of 30.
• Steering23

  5 involved a crash

  • Filed Dec 2018

    IMPROPER PROTECTION OF THE OIL PAN TO ELEMENTS CAUSES METAL PAN TO ROT PREMATURELY GEAR BOX FOR STEEERING NOT DESIGNED PROPERLY FOR THE WEIGHT CLASS OF TRUCK CONSTANTLY BREAKING CAUSING SLOPPY STEERING AND LOSS OF CONTROL 2 LEAF SPRINGS ON FRONT END ARE ONLY RATED TO A WEIGHT OF 1950LBS FOR A 1 TON TRUCK THAT WEIGHS ALMOST 9,000 POUNDS CAUSING SPRINGS TO BREAK OR WEAR PREMATURELY UNLESS YOU PAY FORD 2,000-5,000 DOLLARS TO OUR GRADE THE SUSPENSION

  • Filed Jun 2014

    THE TIE ROD END AT THE PITMAN ARM SHEARED OFF SUDDENLY AT THE POINT WHERE THE BALL MEETS THE SHAFT OF THE TIE ROD CAUSING A COMPLETE LOSS OF STEERING CONTROL. THIS IS NOT A WEAR POINT AND IS NOT SOMETHING THAT COULD HAVE BEEN INSPECTED SINCE IT IS COVERED WITH A RUBBER BOOT, THE STEEL LOOKS AS IF IT FATIGUED OVER TIME LEADING TO THE SUDDEN FAILURE. LUCKILY THIS OCCURRED IN A PARKING LOT, HAD IT HAPPENED ON THE HIGHWAY SOMEONE ELSE WOULD HAVE POSSIBLY BEEN WRITING THIS. *TR

  • Filed May 2014

    LEFT FRONT TIRE THREAD SEPARATED WHILE TRAVELING NORTHBOUND ON I75 AT MILE MARKER 311. SEPARATION CAUSED TRUCK TO VEER LEFT INTO THE MEDIAN GUARD RAIL AT HIGH RATE OF SPEED AND CONTINUE ALONG GUARD RAIL UNTIL STOPPED. 911 CALLED WHICH BROUGHT EMS AND FHP. AAA CALLED WHICH BROUGHT WRECKER. DRIVER AND PASSENGER SHAKEN UP WITH PASSENGER BEING TRANSPORTED TO HOSPITAL BY EMS FOR HYPERTENSION/HIGH BLOOD PRESSURE. FHP FILED REPORT, CASE #FHPC140FF039496. WRECKER REMOVED TRUCK FRONT LEFT WHEEL/TIRE FROM UNDER GUARD RAIL AND TRANSPORTED TO IMPOUND LOT. DAMAGE TO LEFT FRONT OF TRUCK AND ALONG LEFT SIDE TO REAR DUAL WHEELS; FRONT BUMPER, FRONT GRILL, BROKEN STEERING ROD, LEFT FENDER, LEFT WHEEL, LEFT SIDE OF HOOD, DRIVER'S DOOR, AND REAR PASSENGER DOOR. UNKNOWN CONDITION OF FRONT 4WD AXLE OR FRAME. *TR

  • Filed Jul 2012

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS OVER ROAD BUMPS, HE WOULD HAVE TO OVER STEER IN ORDER TO MAINTAIN THE VEHICLE IN ONE LANE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GEAR BOX AS A TEMPORARY REMEDY. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 175,000 AND THE CURRENT MILEAGE WAS 187,000. UPDATED 8/23/12 *CN THE CONSUMER STATED IN THE ATTEMPT TO REPAIR THE VEHICLE THE FOLLOWING REPAIRS WERE MADE: NEW BALL JOINTS, TIE ROD ENDS, 3 NEW GEAR BOXES, 3 NEW STEERING PUMPS, NEW STABILIZERS, NEW U JOINTS IN THE FRONT AXLE, NEW STEERING COLUMN, AND 3 ALIGNMENTS. UPDATED 09/06/2012 *JS

  • Filed Apr 2010

    TL*THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN REVERSE WITH A FIFTH WHEEL ATTACHED TO THE VEHICLE. THE POWER STEERING HOSE RUPTURED CAUSING THE VEHICLE TO LOOSE POWER STEERING AND BRAKE FAILURE. THE GEAR SELECTOR WAS SHIFTED INTO NEUTRAL, AND THEN INTO THE PARK POSITION IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT WHEN THE POWER STEERING LINE RUPTURED, THE BRAKES DISENGAGED. THE POWER STEERING HOSES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHICH THERE WAS NO RESOLUTION. THE FAILURE MILEAGE WAS 60,400.

  • Showing the 5 most recent of 23.
• Power Train17

  3 involved a crash · 1 involved a fire

  • Filed Jul 2015

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE ROLLED BACKWARDS APPROXIMATELY 300 FEET AND CRASHED INTO A FENCE. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATOR PRIOR TO THE FAILURE. THE CONTACT, AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND DIAGNOSED THAT THE BRACKET THAT SECURED THE GEAR SHIFT CABLE WAS LOOSE WHICH ALLOWED THE LEVER TO GO INTO DIFFERENT GEARS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.

  • Filed Sep 2012

    FAILURE OF THE CLUTCH MASTER CYLINDER RESULTED IN A STALLED VEHICLE IN THE NUMBER 1 LANE OF I-80W OUT OF SACRAMENTO, CA. VERY HEAVY LABOR DAY TRAFFIC PREVENTED AN ACCIDENT. (STOP AND GO TRAFFIC). AS A RESULT OF THE FAILURE, THE TRUCK WOULDN'T SHIFT INTO GEAR AFTER THE GEAR SHIFT LEVER WAS PLACED IN NEUTRAL. *TR

  • Filed Feb 2012

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE CLUTCH PEDAL DETACHED FROM THE VEHICLE WHILE DRIVING 30 MPH. THE VEHICLE WAS SAFELY DRIVEN HOME AND PARKED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 270,000.

  • Filed Dec 2007

    TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A SAFETY RECALL REPAIRED. AT THAT TIME, THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO HAVE AN OIL CHANGE. ALSO, THE OIL PAN NEEDED TO BE CHANGED BECAUSE IT WAS RUSTING AND PITTING. THE COST TO REPLACE THE OIL PAN ON HER DIESEL ENGINE IS $2,399.82. THE CONTACT STATED THAT THE REAR UNIVERSAL HAD TO BE REPLACED AT 27,770 MILES AND THEN HAD TO BE REPLACED A SECOND TIME, IN ADDITION TO THE CARRIER BEARINGS AT 47,325 MILES. THE VEHICLE WAS UNDER WARRANTY THE FIRST TIME, BUT THE CONTACT PAID FOR THE REPAIR THE SECOND TIME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 58,347. UPDATED 02-04-08. *KB THE CONSUMER STATED REPLACED WEATHERSTRIP, REPLACED REAR U JOINT, DISC PADS REPLACE, AND REPLACED BROKEN CONSOLE LID. UPDATED 02/04/08 *TR

  • Filed Jul 2007

    TL*THE CONTACT OWNS A 2002 FORD F350. WHILE DRIVING AT SPEEDS GREATER THAN 40 MPH, THE VEHICLE'S GEAR SHIFTS INTO OVERDRIVE ON ITS OWN. AT SPEEDS LOWER THAN 40 MPH, IT SHIFTS VIOLENTLY INTO FIFTH GEAR. FORD DIAGNOSED THE CAUSE OF FAILURE AS THE TORQUE CONVERTER AND A SOLENOID. FORD ALSO STATED THAT THE VEHICLE IS OUT OF WARRANTY, EVEN THOUGH IT HAS ONLY 19,080 MILES. THIS HAS BEEN A PERSISTENT FAILURE FOR MORE THAN TWO MONTHS. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 19,080 AND FAILURE MILEAGE WAS 18,000.

  • Showing the 5 most recent of 17.
• Fuel System15

  2 involved a crash

  • Filed Oct 2014

    TL* THE CONTACT OWNS A 2002 FORD F350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE. AFTER STOPPING TO INSPECT THE VEHICLE, THE CONTACT DISCOVERED FUEL LEAKING FROM THE ENGINE AREA. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL LINES BELOW THE ENGINE TURBO HAD RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 175,000.

  • Filed Aug 2013

    PURCHASED THE 2002 F350 SUPER DUTY DUMP TRUCK NEW IN 2003. IT PRESENTLY ONLY HAS 20,200 MILES ON IT. THIS PAST JUNE THE GAS TANK STARTED LEAKING AROUND THE SEAM AREA. THOUGHT THAT THIS WAS ODD DUE TO THE LOW MILES AND SOFT USAGE THE TRUCK HAS HAD. HAS THERE BEEN A RECALL ON THIS TRUCK FOR GAS TANK ISSUES? IF NOT, THERE SHOULD BE.....AS IT A SAFETY ISSUE. *TR

  • Filed Jul 2012

    2002 FORD F-350, 7.3 LTR DIESEL DISPLAYED LOSS OF POWER AND SEVERE SHAKING AT LOWER RPM'S WITH A CHECK ENGINE LIGHT. TOOK TO FORD DEALER AND WAS TOLD IT WAS A DELAMINATE PROBLEM INSIDE THE FUEL TANK AND I WAS TOLD THAT THIS WOULD COST IN EXCESS OF $2800 TO REPAIR. THIS IS A SERIOUS SAFETY PROBLEM ON THE HIGHWAY AS I COULD ONLY MAINTAIN 25 MPH ( HIGHWAY MINIMUM IS 45 MPH) IN AN ATTEMPT TO FIND A SAFE PLACE TO PULL OVER. ONCE THE VEHICLE WAS SHUT DOWN FOR A SHORT TIME THE PROBLEM RESOLVED ITSELF AND I WAS ABLE TO CONTINUE ON ONLY TO HAVE THE PROBLEM REOCCUR SEVERAL MILES LATER. I NOTICED THAT THIS PROBLEM BASICALLY OCCURS WHEN UNDER LOAD AND WHEN EXTRA THROTTLE IS NEEDED. *TR

  • Filed Jul 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED RUST IN THE FUEL TANK BUILT UP CAUSING HER VEHICLE TO CONTINUE ACCELERATING AFTER IT CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A MECHANIC AND THE FAILURE WAS DIAGNOSED AS DELAMANINATION OF THE FUEL TANK. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR WAS TEMPORARY. THE FAILURE CONTINUED TO OCCUR. THE VIN AND MILEAGE WERE UNKNOWN.

  • Filed Apr 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD DIESEL. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE INJECTOR CUP WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

  • Showing the 5 most recent of 15.
• Service Brakes15

  • Filed Nov 2012

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL ERRONEOUSLY TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE BRAKE LINES WERE CORRODED AND LEAKING BRAKE FLUID. THE TECHNICIAN ALSO ADVISED THAT THE BRAKE LINES WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

  • Filed Sep 2012

    FAILURE OF THE CLUTCH MASTER CYLINDER RESULTED IN A STALLED VEHICLE IN THE NUMBER 1 LANE OF I-80W OUT OF SACRAMENTO, CA. VERY HEAVY LABOR DAY TRAFFIC PREVENTED AN ACCIDENT. (STOP AND GO TRAFFIC). AS A RESULT OF THE FAILURE, THE TRUCK WOULDN'T SHIFT INTO GEAR AFTER THE GEAR SHIFT LEVER WAS PLACED IN NEUTRAL. *TR

  • Filed Jan 2010

    TL*THE CONTACT OWNS A 2002 FORD F350 DIESEL ENGINE VEHICLE. HE STATED THAT THE REAR BRAKES WOULD NOT LOCK BUT WOULD STICK WHILE BRAKING AT 40 MPH. HE ALSO STATED THAT THE VEHICLE WOULD FEEL AS IF IT WERE PULLING FROM SIDE TO SIDE. THE DEALER REPLACED THE REAR AND FRONTAL DISC BRAKES. THE CONTACT MADE REPAIRS TO THE REAR CALIPER. HE ALSO FELT THAT THE BRAKE LINE MAY HAVE BEEN THE CAUSE OF THE FAILURE. TO DATE, THE FAILURE PERSISTS. THE FAILURE AND CURRENT MILEAGES WERE UNDER 64,000. UPDATED 4/28/10 *CN UPDATED 05/06/10.*JB

  • Filed Dec 2007

    TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A SAFETY RECALL REPAIRED. AT THAT TIME, THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO HAVE AN OIL CHANGE. ALSO, THE OIL PAN NEEDED TO BE CHANGED BECAUSE IT WAS RUSTING AND PITTING. THE COST TO REPLACE THE OIL PAN ON HER DIESEL ENGINE IS $2,399.82. THE CONTACT STATED THAT THE REAR UNIVERSAL HAD TO BE REPLACED AT 27,770 MILES AND THEN HAD TO BE REPLACED A SECOND TIME, IN ADDITION TO THE CARRIER BEARINGS AT 47,325 MILES. THE VEHICLE WAS UNDER WARRANTY THE FIRST TIME, BUT THE CONTACT PAID FOR THE REPAIR THE SECOND TIME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 58,347. UPDATED 02-04-08. *KB THE CONSUMER STATED REPLACED WEATHERSTRIP, REPLACED REAR U JOINT, DISC PADS REPLACE, AND REPLACED BROKEN CONSOLE LID. UPDATED 02/04/08 *TR

  • Filed Aug 2005

    2002 FORD 350 DEVELOPED PROBLEMS WITH THE BRAKING SYSTEM.*MR THE CONSUMER STATED EVEN UNDER MODERATE BRAKING THE FRONT ROTORS WARPED WHICH CAUSED BRAKE AND HANDLING PROBLEMS. THE BRAKES HAVE BEEN AN ONGOING PROBLEM. THE BELT TENSIONER AND BATTERY WAS REPLACED. THE CHECK ENGINE LIGHT ILLUMINATED.*JB

  • Showing the 5 most recent of 15.
• Hydraulic14

  • Filed Sep 2012

    FAILURE OF THE CLUTCH MASTER CYLINDER RESULTED IN A STALLED VEHICLE IN THE NUMBER 1 LANE OF I-80W OUT OF SACRAMENTO, CA. VERY HEAVY LABOR DAY TRAFFIC PREVENTED AN ACCIDENT. (STOP AND GO TRAFFIC). AS A RESULT OF THE FAILURE, THE TRUCK WOULDN'T SHIFT INTO GEAR AFTER THE GEAR SHIFT LEVER WAS PLACED IN NEUTRAL. *TR

  • Filed Jan 2010

    TL*THE CONTACT OWNS A 2002 FORD F350 DIESEL ENGINE VEHICLE. HE STATED THAT THE REAR BRAKES WOULD NOT LOCK BUT WOULD STICK WHILE BRAKING AT 40 MPH. HE ALSO STATED THAT THE VEHICLE WOULD FEEL AS IF IT WERE PULLING FROM SIDE TO SIDE. THE DEALER REPLACED THE REAR AND FRONTAL DISC BRAKES. THE CONTACT MADE REPAIRS TO THE REAR CALIPER. HE ALSO FELT THAT THE BRAKE LINE MAY HAVE BEEN THE CAUSE OF THE FAILURE. TO DATE, THE FAILURE PERSISTS. THE FAILURE AND CURRENT MILEAGES WERE UNDER 64,000. UPDATED 4/28/10 *CN UPDATED 05/06/10.*JB

  • Filed Dec 2007

    TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A SAFETY RECALL REPAIRED. AT THAT TIME, THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO HAVE AN OIL CHANGE. ALSO, THE OIL PAN NEEDED TO BE CHANGED BECAUSE IT WAS RUSTING AND PITTING. THE COST TO REPLACE THE OIL PAN ON HER DIESEL ENGINE IS $2,399.82. THE CONTACT STATED THAT THE REAR UNIVERSAL HAD TO BE REPLACED AT 27,770 MILES AND THEN HAD TO BE REPLACED A SECOND TIME, IN ADDITION TO THE CARRIER BEARINGS AT 47,325 MILES. THE VEHICLE WAS UNDER WARRANTY THE FIRST TIME, BUT THE CONTACT PAID FOR THE REPAIR THE SECOND TIME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 58,347. UPDATED 02-04-08. *KB THE CONSUMER STATED REPLACED WEATHERSTRIP, REPLACED REAR U JOINT, DISC PADS REPLACE, AND REPLACED BROKEN CONSOLE LID. UPDATED 02/04/08 *TR

  • Filed Aug 2005

    2002 FORD 350 DEVELOPED PROBLEMS WITH THE BRAKING SYSTEM.*MR THE CONSUMER STATED EVEN UNDER MODERATE BRAKING THE FRONT ROTORS WARPED WHICH CAUSED BRAKE AND HANDLING PROBLEMS. THE BRAKES HAVE BEEN AN ONGOING PROBLEM. THE BELT TENSIONER AND BATTERY WAS REPLACED. THE CHECK ENGINE LIGHT ILLUMINATED.*JB

  • Filed Apr 2004

    WHEN APPLYING THE BRAKES THE STEERING LOCKED WITHOUT WARNING. THE DEALER STATED THERE WAS NO FIX. *JB A SPECIAL SERVICE MESSAGE WAS SENT OUT WHICH STATED INCREASED STEERING EFFORT AT LOW SPEED OR WHILE STOPPED WAS A NORMAL CONDITION WITH HYDROBOOST OR VACUUM OPERATED BRAKES. *JB

  • Showing the 5 most recent of 14.
• Vehicle Speed Control12

  3 involved a crash · 1 involved a fire

  • Filed Oct 2017

    ON MY WAY TO WORK THE TURN SIGNALS FAILED AND HAZZZARD LIGHTS NO BREAK LITES OR TURN SINGNALS THE FUSE PANEL WAS SMOKING AND COUSED A WRECK AT 60 MILES PER HOUR

  • Filed Mar 2017

    PERIODICALLY, WHEN SETTING THE CRUISE CONTROL AT DIFFERENT SPEEDS, IT WON'T IMMEDIATELY ENGAGE, WHICH MEANS THAT THERE IS A LOSS OF SPEED OF AROUND 5 MPH. THEN IT WILL ENGAGE, KICK DOWN A GEAR, AND ACCELERATE SUPER QUICK. SCARY IF YOU ARE NOT PREPARED.

  • Filed May 2014

    ON MAY 13, 2014, A RECALL LETTER WAS RECEIVED FROM FORD. REF. NO. 09S09-SPEED CONTROL DEACTIVATION FIRE. I CALLED SONORA FORD TO SCHEDULE AN APPOINTMENT TO REPAIR THE RISK. ACCORDING TO [XXX] IN THE SERVICE DEPARTMENT PARTS WERE ON BACK ORDER. HE TOOK MY CONTACT INFORMATION AND ADVISED HE WOULD CONTACT ME IN ABOUT A WEEK WHEN PARTS ARRIVED. AFTER NO RETURNED CALL I CONTACTED BOTH SONORA FORD AND FORD MOTOR COMPANY CUSTOMER RELATIONS CENTER AT 1-866-436-7332 & 1-800-392-3673. THEY ADVISED PARTS WERE STILL 7 TO 10 DAYS OUT. FORD REFUSED TO HAVE THE SWITCH REMOVED OR THE CIRCUIT DISCONNECTED TO PREVENT A FIRE UNTIL PARTS ARRIVED WHEN ASKED. WITH A KNOWN FIRE RISK I AM CONCERNED MORE COULD BE DONE BY FORD TO ADDRESS THIS ISSUE WHILE PARTS ARE NOT AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  • Filed Sep 2010

    TL* THE CONTACT OWNS A 2002 FORD F350SD . WHILE DRIVING APPROXIMATELY 50 MPH UP A HILL, THE VEHICLE WOULD PERFORM AS IF IT WERE IN NEUTRAL. THE CONTACT WOULD PRESS ON THE ACCELERATOR PEDAL AND THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE FINALLY REACHED THE TOP OF THE HILL AND IS ON A FLAT SURFACE,THE ACCELERATOR WILL ENGAGE . THE DEALER HAD BEEN CONTACTED AND THEY STATED THEY WOULD HAVE TO DIAGNOSE THE VEHICLE . THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 170000 AND THE CURRENT MILEAGE WAS 175000.

  • Filed Jul 2008

    TL*THE CONTACT OWNS A 2002 FORD F350 SUPER DUTY. WHILE DRIVING AT ANY SPEED, THE VEHICLE SPEED CONTROL WILL ACTIVATE ON ITS OWN. THE ONLY WAY TO DEACTIVATE THE CRUISE CONTROL IS TO STAND ON THE BRAKE PEDAL AND PRESS THE OFF SWITCH. THE FAILURE OCCURRED INTERMITTENTLY, WHICH ALMOST CAUSED A CRASH. THE CONTACT'S WIFE HAS BEEN ABLE TO SHUT OFF THE CRUISE CONTROL BEFORE CRASHING INTO ANYONE. THE DEALER ATTEMPTED TO REPAIR THE FAILURE, BUT WAS UNSUCCESSFUL. THE VEHICLE HAS BEEN TO THE DEALER ON APPROXIMATELY SIX OCCASIONS, BUT THERE IS NO REMEDY. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 70,000.

  • Showing the 5 most recent of 12.
• Suspension10

  2 involved a crash

  • Filed Dec 2018

    IMPROPER PROTECTION OF THE OIL PAN TO ELEMENTS CAUSES METAL PAN TO ROT PREMATURELY GEAR BOX FOR STEEERING NOT DESIGNED PROPERLY FOR THE WEIGHT CLASS OF TRUCK CONSTANTLY BREAKING CAUSING SLOPPY STEERING AND LOSS OF CONTROL 2 LEAF SPRINGS ON FRONT END ARE ONLY RATED TO A WEIGHT OF 1950LBS FOR A 1 TON TRUCK THAT WEIGHS ALMOST 9,000 POUNDS CAUSING SPRINGS TO BREAK OR WEAR PREMATURELY UNLESS YOU PAY FORD 2,000-5,000 DOLLARS TO OUR GRADE THE SUSPENSION

  • Filed Sep 2013

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT WHILE DECELERATING, A LOUD BANG WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT LATER DISCOVERED THAT THE FRONT DRIVER'S SIDE LEAF SPRING WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC BUT WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 256,000.

  • Filed Oct 2009

    MY TRUCK WOBBLES BETWEEN 40MPH-45MPH. REPLACED TIRES, REPLACED SHOCKS. HAD TRUCK CHECKED OUT AND PEP BOYS SAID EVERYTHING IS FINE. THE SAID I COULD REPLACE APPROXIMATELY 1300.00 IN PARTS AND LABORS BUT NO GUARANTEE IT WILL STOP SHAKING. *TR

  • Filed Jul 2007

    TL*THE CONTACT OWNS A 2002 FORD F350. WHILE DRIVING 60 MPH, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE ROLLED OVER. THE POLICE INSPECTED THE VEHICLE AND STATED THAT THERE WAS A MECHANICAL FAILURE ON THE FRONT SUSPENSION. THE ROLLOVER CRASH DESTROYED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 10,000.

  • Filed Sep 2006

    DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE ABS LIGHT ILLUMINATED. A PRIVATE REPAIR SHOP WAS CONSULTED, AND INFORMED THE CONTACT THAT THE ABS SYSTEM WAS NOT WORKING PROPERLY. THE ABS LIGHT CONTINUED TO ILLUMINATE CONSTANTLY FOR THE NEXT 4 DAYS. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE RIGHT FRONT WHEEL BEARING NEEDED TO BE REPLACED. THE HUB WAS REPLACED, WHICH CORRECTED THE PROBLEM. *AK

  • Showing the 5 most recent of 10.
• Diesel10

  • Filed Jul 2012

    2002 FORD F-350, 7.3 LTR DIESEL DISPLAYED LOSS OF POWER AND SEVERE SHAKING AT LOWER RPM'S WITH A CHECK ENGINE LIGHT. TOOK TO FORD DEALER AND WAS TOLD IT WAS A DELAMINATE PROBLEM INSIDE THE FUEL TANK AND I WAS TOLD THAT THIS WOULD COST IN EXCESS OF $2800 TO REPAIR. THIS IS A SERIOUS SAFETY PROBLEM ON THE HIGHWAY AS I COULD ONLY MAINTAIN 25 MPH ( HIGHWAY MINIMUM IS 45 MPH) IN AN ATTEMPT TO FIND A SAFE PLACE TO PULL OVER. ONCE THE VEHICLE WAS SHUT DOWN FOR A SHORT TIME THE PROBLEM RESOLVED ITSELF AND I WAS ABLE TO CONTINUE ON ONLY TO HAVE THE PROBLEM REOCCUR SEVERAL MILES LATER. I NOTICED THAT THIS PROBLEM BASICALLY OCCURS WHEN UNDER LOAD AND WHEN EXTRA THROTTLE IS NEEDED. *TR

  • Filed Jul 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED RUST IN THE FUEL TANK BUILT UP CAUSING HER VEHICLE TO CONTINUE ACCELERATING AFTER IT CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A MECHANIC AND THE FAILURE WAS DIAGNOSED AS DELAMANINATION OF THE FUEL TANK. THE VEHICLE WAS REPAIRED; HOWEVER, THE REPAIR WAS TEMPORARY. THE FAILURE CONTINUED TO OCCUR. THE VIN AND MILEAGE WERE UNKNOWN.

  • Filed Apr 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD DIESEL. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE INJECTOR CUP WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

  • Filed Mar 2011

    I HAVE BEEN STRANDED ON TWO OCCASIONS WITH FUEL FLOW PROBLEMS. AT HIGHWAY SPEEDS OF 50MPH TO 65 MPH THE TRUCK BEGINS TO BOG DOWN AND LOOSE SPEED. IT IS IMPERATIVE THAT YOU ATTEMPT TO GET TO THE SHOLDER BECOUSE THE TRUCKS ENGINE IS STARVED FOR FUEL AND WILL COMPLEATLY STALL IF YOU ATTEMPT TO CONTINUE. I WAS STRANDED ON THE LIE LIMPED TRUCK TO THE CROSS ISLAND PARKWAY, LIMPED OVER THROGS NECK BRIDGE, CHOKED AND STALLED ON THE CROSS BRONX, FINALLY TOWED FROM HARLEM BACK TO NJ AT 4AM. ON THE SECOND OCCASION I HAD ALREADY GONE TO SIGNIFICANT EXPENSE IN THE ATTEMPT TO MITIGATE THE PROBLEM BUT THE SAME FUEL FLOW INTERUPTION OCCURED AGAIN REQUIRING THE TRUCK TO BE TOWED. I HAD CHANGED THE FUEL FILTER ON THE ROAD WITH NO IMPROVEMENTS. SO I DID SOME RESEARCH AND PAID TO HAVE THE TANK TO MY 2002 FORD F350 7.3 LITER TURBO DIESEL DRAINED AND DROPPED. THE LIFT PUMP WAS PULLED AND LARGE QUANTITY OF A STRINGY SILVER MATALIC CHIPS WERE CLOGING THE CORSE SCREEN. THE PUMP WAS OPENED AND THE TWO INTERIOR TORPEDO SHAPED SCREENS WERE COMPLEATLY COATED IN SILVER CHIP RESIDUE. THE TANK WAS EMPTIED, FLUSHED, CLEANED AND WIPED DOWN. ALL FILTERS SOAKED AND SPRAYED WITH COMPRESSED AIR. EVERYTHING REASEMBLED, REINSTALL TANK, PUMP FUEL. THIS COMPLETE CLEANING OF THE MATALIC DEBRIS DELAMINATING OFF THE INSIDE OF THE TANK MADE THE TRUCK USABLE FOR ABOUT 800 MILES AND THEN THE EXACT SAME PROBLEM OCCURED. TOWED A SECOND TIME. DRAIN DROP TANK, FIND RENU PROVIDER. TAKE A DAY OFF WORK DRIVE TO SWAP OLD TANK FOR REPLACEMENT WITH THE RENU COATING BAKED IN. CLEAN LIFT PUMP REINSTALL TANK, TRANSFER FUEL, REPLACE FILTER, HOPE NEW TANK LASTS AND INJECTORS HAVE NOT BEEN EFFECTED. WHAT A HASTLE. LOST WORK LOST TIME AND $3,500 IN EXPENSES SO FAR. I DO HAVE MY OLD FUEL TANK. A FRIEND HAD AN F350 TANK THAT WOULD HAVE WORKED BUT IT HAD A SIMILAR PROBLEM. I SWAPPED HIS TANK WITH THE RENU MAN AND KEPT MY ORIGINAL AS EXIBIT A. I FEEL A RECALL IS WARENTED AND I NEED THE $3,500 BACK. *TR

  • Filed Aug 2010

    TL* THE CONTACT OWNS A 2002 FORD F350 SD. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT SHUT OFF THE VEHICLE AND RESTARTED. AFTER DRIVING A VERY SHORT DISTANCE, THE VEHICLE WOULD NOT ACCELERATE PAST 5 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FUEL PUMP, FILTERS, FUEL TANK AND EIGHT FUEL INJECTORS WOULD NEED TO BE REPLACED BECAUSE THE FUEL TANK WAS RUSTED. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE MANUFACTURER ADVISED THE FAILURE OCCURRED BECAUSE THE CONTACT FAILED TO KEEP THE FUEL TANK FULL. THE FAILURE MILEAGE WAS 39,246 AND THE CURRENT MILEAGE WAS APPROXIMATELY 50,102.

  • Showing the 5 most recent of 10.
• Structure9

  2 involved a crash · 1 involved a fire

  • Filed Sep 2025

    We were just driving when the truck started smoking and the brakes wouldn’t work. After a few minutes the truck completely caught on fire.

  • Filed Jun 2025

    The frame at the leaf spring hangars has cracked apart at only 131,000 miles on the truck. This issue is becoming more and more common over the years it seems and comparable age trucks from other manufacturers are having this issue for the same age.

  • Filed Mar 2023

    there has been intense rust and corrosion in the roof seams and welds. This has led to water leaks and damage to the interior of the vehicle. The integrity of the roof has been compromised, and I am concerned about the possibility of roof crush should there be an accident. Not to mention the mold, rot and damage to the interior and electrical systems I have already suffered due to the defect. On February 3, 2023, I contacted the Ford Motors helpline and spoke to [XXX] (direct phone # [XXX] ext [XXX]) to discuss the issue.[XXX] created a request for a buyback and assigned a case number of [XXX]. She also requested that I send photos to [XXX] and visit the local Ford dealership so they could assess the vehicle and share the information with her. I was able to make an apt for Feb 6,2023 @ 10:50 with [XXX] @ Envision ford of Oxnard. When I arrived for the assessment, [XXX] did one walk around the vehicle (he did not inspect the roof at all) and then said he couldn’t help me as he this was a Ford issue, and they were a franchise. I contacted [XXX] with follow up from that meeting, as well as photos of the vehicle. About two weeks after this apt. [XXX] said the case was closed. I am extremely disappointed with how this case was handled, especially considering the significant investment I made in purchasing and maintaining it my vehicle. When I made the original investment I was told that the engine would last up to a million miles…but never imagined the body would be worthless at the 300,00 mark. There is so much damage to the roof that I currently keep my vehicle parked instead of using it. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Filed Jul 2019

    THE PAINT ON THE HOOD BEGAN TO SLOWLY PEEL AWAY AN IS NOW IS VERY AWFUL I WAS JUST TOLD THAT FORD RECALLED MANY ON THE BAD PAINT I WAS NEVER AWARE OF THAT TILL LAST WEEK I WAS ADVISED TO WRITE AN FIND ABOUT THIS MATTER AND THAT FORD WOULD STAND BEHIND THAT.

  • Filed Dec 2016

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS HEAVILY CORRODED. ALSO, THE FUEL STRAPS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 04/05/17*LJ *CN

  • Showing the 5 most recent of 9.
• Unknown or Other7

  2 involved a crash · 1 involved a fire

  • Filed Sep 2025

    We were just driving when the truck started smoking and the brakes wouldn’t work. After a few minutes the truck completely caught on fire.

  • Filed Nov 2015

    WIFE PARKED THE TRUCK RUNNING AT THE TOP OF A SLOPED DRIVEWAY NEAR OUR FARM HOUSE, LEFT THE TRUCK RUNNING AND IN PARK, GOT OUT TO RETRIEVE A FORGOTTEN ITEM, WALKED DOWNHILL 75 FT., AFTER A SHORT TIME TURNED TO SEE THE TRUCK SPEED BY BACKWARDS NEARLY HITTING HER. THE TRUCK RAMMED THE CARPORT CORNER CONCRETE SUPPORT, JUMPED A TWO FOOT ROCK WALL AND CAME TO REST AGAINST A THREE FOOT DIAMETER BIRCH TREE. TRUCK EVALUATED AS TOTAL LOSS. A MASTER MECHANIC BROUGHT TO HELP GET THE TRUCK STARTED. DAMAGE ONLY TO REAR BUT WOULD NOT START. BATTERY PLATES HAD SHORTED DUE TO THE THREE SEVERE JOLTS. THE MECHANIC ALSO NOTED THE STEERING COLUMN BOLTS AND SCREWS SEEMED QUITE LOOSE. THE TRUCK WAS STARTED BUT MOVED TO THE BODY SHOP BY A TOW TRUCK SINCE THE REAR BREAK LINE WAS SEVERED. AFTER TOTALING THE VEHICLE THE INSURANCE COMPANY SOLD THE TRUCK BACK TO ME FOR $5100. I GOT THE TRUCK REPAIRED. TODAY I TOOK IT TO THE FORD DEALER TO CHECK THE STEERING COLUMN. THE FORD TECHNICIAN NOTED THE SEVERITY OF THE LOOSE STEERING COLUMN, REPLACED A COUPLE BUSHINGS, TIGHTENED BOLTS AND SCREWS, AND TESTED THE VEHICLE. HE SPECIFICALLY NOTED, IN WRITING, THE TRUCK WOULD NOT RELIABLY STAY IN THE SELECTED GEAR. I PAID FORD $259 FOR THE STEERING COLUMN WORK. THE FORD SERVICE MANAGER TOLD ME WHEN I SCHEDULED THE WORK THAT TWO OTHER VEHICLES HAD JUST COME IN THE SAME DAY WITH THE SAME PROBLEM. THIS TRUCK CAME OUT OF PARK ON ITS OWN AND WHEN ROLLING BACKWARDS BARELY MISSED MY WIFE. SHE COULD HAVE BEEN EASILY KILLED. BEFORE THIS ACCIDENT, IT NEVER OCCURRED TO ME TO TAKE THE TRUCK INTO FORD FOR A CHECK OF THE STEERING COLUMN AFTER 13 YEARS BUT I SHOULD HAVE BEEN SMARTER. I BRING THIS UP TO YOU FOR REVIEW BECAUSE THERE COULD BE LOTS MORE OF THESE VEHICLES OUT THERE THAT COULD KILL SOMEONE IF THEY SUDDENLY SLIP OUT OF GEAR AND ROLL. I HAVE A COPY OF THE FORD SERVICE PAPERWORK FROM TODAY.

  • Filed Mar 2010

    2002 FORD F350. CONSUMER REQUEST ADDITIONAL INFORMATION ON COMPLAINTS FOR VEHICLE IN REGARDS TO MOVING SPONTANEOUSLY FROM PARK TO REVERSE. *TGW

  • Filed Mar 2009

    TL*THE CONTACT OWNS A 2002 FORD F-350 SD. WHILE DRIVING BETWEEN 60-70 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE VIBRATED VIOLENTLY. THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR THE IDENTICAL FAILURE, BUT WITH NO RESOLUTIONS. RECENTLY, THE VEHICLE TURNED ONTO TWO WHEELS AFTER EXHIBITING THE VIOLENT VIBRATION. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED AND COMPLETELY DESTROYED. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS UNKNOWN. 4/01/09 *NJ UPDATED 04/06/09.*JB

  • Filed May 2008

    RUSTED OIL PAN ON A 1995 FORD F-150, SO I TRADED IT AND BOUGHT A F-350 2002 AND IT HAS THE SAME PROBLEM? ALONG WITH PLENTY OF OTHERS? AT THIS TIME NOTHING HAS BEEN DONE TO FIX THE PROBLEM, WORKING ON THAT

  • Showing the 5 most recent of 7.
• Seat Belts7

  1 involved a crash

  • Filed Dec 2019

    SEAT BELTS UNBUCKLE BY THEMSELVES. THIS HAS HAPPENS WITH THE DRIVER AND PASSENGER SEAT BELTS. DRIVER BUCKLE FAILURE IS MOST FREQUENT. ONE DAY IT WON'T HAPPEN THEN THE NEXT DAY IT WILL UNBUCKLE 5 TIMES IN A SHORT PERIOD OF TIME. AFRAID THIS WILL HAPPEN DURING AN ACCIDENT. THE SEATBELT BUCKLE UNBUCKLES STALL SPEEDS UNDER ANY DRIVING CONDITION.

  • Filed May 2016

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING VARIOUS SPEED, THE SEAT BELT UNLATCHED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT PROVIDED.

  • Filed May 2015

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING AT 50 MPH, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS INDEPENDENTLY UNLATCHED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

  • Filed Apr 2015

    THE FRONT PASSENGER SEAT BUCKLE RELEASES UNEXPECTEDLY. WHEN I BEGAN TO RESEARCH HOW TO REPLACE THIS COMPONENT, I DISCOVERED THAT THERE WAS AN NHTSA RECALL#01V227001, FORD RECALL# 01S21 ISSUED FOR THE SAME HAZARD. MY TRUCK WAS ASSEMBLED IN 2001 AT THE KENTUCKY PLANT BUT WHEN I CONTACTED FORD THEY EXPLAINED THAT MY TRUCK WAS NOT INCLUDED IN THE RECALL. SINCE THIS IS SUCH A SAFETY HAZARD, I AM REPORTING TO YOU SO THAT YOU MAY CONSIDER EXPANDING THE SCOPE OF THIS RECALL. ALSO, WHAT ARE THE IDENTIFYING MARKS TO DETERMINE IF I DO INDEED HAVE THE FAULTY COMPONENTS IN MY VEHICLE? THE BUCKLES ARE TRW 33012760, THE DRIVERS SIDE IS EMBOSSED WITH #343013 AND THE PASSENGER SIDE IS EMBOSSED #321013. *TR

  • Filed Nov 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE PARKED, THE CONTACT ENGAGED THE FRONT DRIVER SIDE SEAT BELT. ONCE THE VEHICLE WAS IN MOTION THE SEAT BELT DISENGAGED FROM THE BUCKLE. THE FAILURE RECURRED INTERMITTENTLY WHILE TRAVELING AT DIFFERENT SPEEDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

  • Showing the 5 most recent of 7.
• Engine6

  1 involved a crash · 1 involved a fire

  • Filed Dec 2018

    IMPROPER PROTECTION OF THE OIL PAN TO ELEMENTS CAUSES METAL PAN TO ROT PREMATURELY GEAR BOX FOR STEEERING NOT DESIGNED PROPERLY FOR THE WEIGHT CLASS OF TRUCK CONSTANTLY BREAKING CAUSING SLOPPY STEERING AND LOSS OF CONTROL 2 LEAF SPRINGS ON FRONT END ARE ONLY RATED TO A WEIGHT OF 1950LBS FOR A 1 TON TRUCK THAT WEIGHS ALMOST 9,000 POUNDS CAUSING SPRINGS TO BREAK OR WEAR PREMATURELY UNLESS YOU PAY FORD 2,000-5,000 DOLLARS TO OUR GRADE THE SUSPENSION

  • Filed Sep 2014

    TL* THE CONTACT OWNS A 2002 FORD F-350. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE CAMSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

  • Filed Oct 2013

    TL* THE CONTACT OWNS A 2002 FORD F-350 XLT. THE CONTACT STATED THAT WHILE STOPPED, THE PASSENGER'S SIDE SPARK PLUG SHOT OUT OF THE ENGINE WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE ENGINE MADE A LOUD BANGING NOISE AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC STATED THAT THE COMPRESSION FROM THE ENGINE CAUSED THE SPARK PLUG TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 180,000.

  • Filed Mar 2013

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT HE PLUGGED AN ENGINE BLOCK WARMER UP FOR APPROXIMATELY 1.5 HOURS. THE CONTACT LATER HEARD A LOUD EXPLOSION AND FOUND THAT THE VEHICLE CAUGHT ON FIRE. THE POLICE AND FIRE DEPARTMENT WERE CONTACTED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY DEEMED THE VEHICLE DESTROYED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE TO THE CONTACT. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 150,000. *TR

  • Filed Feb 2013

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SHOULDER AND TOWED TO THE DEALER. THE DEALER INSPECTED AND REPLACED THE CAM SHAFT POSITION SENSOR. THE INITIAL FAILURE OCCURRED IN 2006 AND WOULD RECUR EVERY TWO YEARS, AND EVERY TWO YEARS SINCE THEN THE VEHICLE WOULD STALL AND THE CAM SHAFT POSITION FAILURE HAD TO BE REPLACED. THE CAM SHAFT POSITION WAS REPLACED FIVE TIMES BUT THE FAILURE WAS A CONSTANT RECURRENCE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, WHO OFFERED NO ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 140,000.

  • Showing the 5 most recent of 6.
• Wheels5

  1 involved a crash

  • Filed Apr 2015

    MY HUSBAND AND I HAVE 2 FORD F350S THAT CAME WITH GENERAL TIRES OF THE 12 TIRES WE HAVE HAD 5 BLOW OUTS, THE MOST RECENT WAS 4/23/2015 ON I-80, IN WHICH MY TRUCK SUSTAINED OVER 2500.00 DOLLARS IN DAMAGE. JUST WONDERING IF WE ARE LUCKY OR IF GENERAL TIRE COMPANY IS JUST TRYING TO KILL PEOPLE. THE TIRES ARE 235X85X16 LOAD RANGE E AND ALL HAD SUBSTANTIAL TREAD WHEN THEY BLEW. THANK YOU FOR LOOKING INTO THIS. *TR

  • Filed Mar 2015

    THE SPARE TIRE CARRIER CABLE FAILED AND DROPPED THE SPARE ON THE GROUND WHICH BOUNCED AND CAUGHT THE REAR BUMPER. NO DAMAGE DUE TO THE SLOW SPEED I WAS TRAVELING AT THE TIME, BUT THIS PART HAS SINCE BEEN REDESIGNED AND SHOULD BE RECALLED BEFORE SOMEONE GETS HURT. NEW P/N IS 6C3Z-1A131-AA. *TR

  • Filed Aug 2014

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE WHEEL SPOKE BECAME FRACTURED AND CAUSED THE FRONT PASSENGER'S SIDE WHEEL TO CRACK. THE WHEEL WAS REPLACED WITH A SPARE TIRE BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 137,000.

  • Filed May 2014

    LEFT FRONT TIRE THREAD SEPARATED WHILE TRAVELING NORTHBOUND ON I75 AT MILE MARKER 311. SEPARATION CAUSED TRUCK TO VEER LEFT INTO THE MEDIAN GUARD RAIL AT HIGH RATE OF SPEED AND CONTINUE ALONG GUARD RAIL UNTIL STOPPED. 911 CALLED WHICH BROUGHT EMS AND FHP. AAA CALLED WHICH BROUGHT WRECKER. DRIVER AND PASSENGER SHAKEN UP WITH PASSENGER BEING TRANSPORTED TO HOSPITAL BY EMS FOR HYPERTENSION/HIGH BLOOD PRESSURE. FHP FILED REPORT, CASE #FHPC140FF039496. WRECKER REMOVED TRUCK FRONT LEFT WHEEL/TIRE FROM UNDER GUARD RAIL AND TRANSPORTED TO IMPOUND LOT. DAMAGE TO LEFT FRONT OF TRUCK AND ALONG LEFT SIDE TO REAR DUAL WHEELS; FRONT BUMPER, FRONT GRILL, BROKEN STEERING ROD, LEFT FENDER, LEFT WHEEL, LEFT SIDE OF HOOD, DRIVER'S DOOR, AND REAR PASSENGER DOOR. UNKNOWN CONDITION OF FRONT 4WD AXLE OR FRAME. *TR

  • Filed Aug 2012

    TL* THE CONTACT OWNS A 2002 FORD F-350 PICKUP TRUCK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STARTED TO SHAKE VIOLENTLY. THE CONTACT MENTIONED THAT AFTER MANEUVERING TO THE SHOULDER HE NOTICED THAT SIX OF THE STUDS ON THE DRIVER AND THE REAR PASSENGER SIDE ALUMINUM WHEEL SNAPPED OFF CAUSING THE LUG NUTS TO FALL OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE STUDS AND LUG NUTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE FAILURE MILEAGE WAS 164,000 AND THE CURRENT MILEAGE WAS 168,000.

• Exterior Lighting4

  1 involved a crash · 1 involved a fire

  • Filed Oct 2017

    ON MY WAY TO WORK THE TURN SIGNALS FAILED AND HAZZZARD LIGHTS NO BREAK LITES OR TURN SINGNALS THE FUSE PANEL WAS SMOKING AND COUSED A WRECK AT 60 MILES PER HOUR

  • Filed Oct 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT THE BRAKE LIGHTS AND TURN SIGNALS BECAME INOPERATIVE. THE CONTACT IDENTIFIED NHTSA CAMPAIGN ID NUMBER: 11V352000 (EXTERIOR LIGHTING:TAIL LIGHTS) AND NHTSA CAMPAIGN ID NUMBER: 11V352000 (EXTERIOR LIGHTING:BRAKE LIGHTS) RECALLS; HOWEVER, THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRING THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 189,000 AND THE CURRENT MILEAGE WAS UNAVAILABLE.

  • Filed Aug 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350 SD. THE CONTACT STATED THAT THE EXTERIOR LIGHTING WAS DEFECTIVE AND WOULD NOT OPERATE WHEN THE TURN SIGNALS, BLINKERS OR BRAKES WERE ENGAGED. THE VEHICLE WAS TOWED TO THE DEALER BUT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT ASSIST THE CONTACT WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 151,818 AND THE CURRENT MILEAGE WAS 171,000.

  • Filed Mar 2003

    THE STEERING WAS HARD TO TURN WHEN THE BRAKES WERE APPLIED. THERE WAS PLAY IN STEERING WHEEL. CAN BE MOVED UP AND DOWN. DEALER FOUND SOME PLAY IN THE TILT LATCH AND ADJUSTED THE FLUID LEVEL. HOWEVER NO PROBLEM FOUND. CONSUMER WAS AFRAID CAMPER COULD BE KNOCKED OFF JACKS WHEN BACKING TRUCK UP TO 3,000 POUND CAMPER. HEADLAMPS DIM/DISCOLORED. MELTED CONNECTORS AND HEADLAMP ASSEMBLY REPLACED. *TT *JB

• Gasoline4

  1 involved a crash

  • Filed Oct 2014

    TL* THE CONTACT OWNS A 2002 FORD F350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE. AFTER STOPPING TO INSPECT THE VEHICLE, THE CONTACT DISCOVERED FUEL LEAKING FROM THE ENGINE AREA. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL LINES BELOW THE ENGINE TURBO HAD RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 175,000.

  • Filed Aug 2013

    PURCHASED THE 2002 F350 SUPER DUTY DUMP TRUCK NEW IN 2003. IT PRESENTLY ONLY HAS 20,200 MILES ON IT. THIS PAST JUNE THE GAS TANK STARTED LEAKING AROUND THE SEAM AREA. THOUGHT THAT THIS WAS ODD DUE TO THE LOW MILES AND SOFT USAGE THE TRUCK HAS HAD. HAS THERE BEEN A RECALL ON THIS TRUCK FOR GAS TANK ISSUES? IF NOT, THERE SHOULD BE.....AS IT A SAFETY ISSUE. *TR

  • Filed Jul 2004

    LTR FM ANDRIJ ANDREITCHUX(NJ) OWNER OF A FORD F350 TRUCK UNABLE TO CONNECT WITH 33 FOOT RV TRAILER HOOK SYSTEM CAUSES TRUCK TO LOCK-UP DEFECT REPLY TO THE ELIZABETH, NJ DISTRICT OFC. THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH THE CONSUMER SUSTAINED INJURIES. *NM CONSUMER ALSO EXPERIENCED PROBLEMS WITH STALLING OF ENGINE, TRANSMISSION, POWER STEERING, ACCELERATION, AND FUEL SYSTEM ON VEHICLE. *LA

  • Filed Jun 2003

    WHILE DRIVING VEHICLE AND WITH NO WARNING THE GAS TANK FELL OUT OF THE VEHICLE. DEALER NOTIFIED.*AK

• Visibility4

  • Filed Sep 2004

    CONSUMER PRESSED DOWN ON THE ELECTRICAL BUTTON BUT WINDOW FAILED TO ROLL UP OR DOWN. IT HAPPENED INTERMITTENTLY. DRIVER'S SIDE WINDOW JAMMED AND WILL NOT MOVE. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION. *AK

  • Filed Sep 2002

    DURING RAINY WEATHER TRAVELING AT 70 MPH, THE BACKWASH FROM ANOTHER VEHICLE COVERED CONSUMERS WINDSHIELD. WHEN ATTEMPTING TO ACTIVATE THE WINDSHIELD WIPERS, IT SUDDENLY QUIT WORKING CAUSING ZERO VISIBILITY. DEALER FOUND A LOOSE FUSE. ON ANOTHER OCCASION, THE WINDSHIELD WIPER FAILED AGAIN CAUSING DRIVER TO HIT THE SIDEWALK. DEALER DAIGNOSED THE WINDSHIELD WIPER MOTOR AS FAULTY AND REPLACED. *TT

  • Filed May 2002

    OBVIOUS DESIGN FLAW WITH RIGHT SIDE MIRROR, MAJOR BLIND SPOT. ALMOST IN A MAJOR ACCIDENT THE FIRST DAY I RECEIVED THE TRUCK. *TS *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS*762450

  • Filed Nov 2001

    THIS APPEARS TO BE A PROBLEM WITH 2001 F350'S AS WELL. I TALKED WITH A FEW PEOPLE THAT SAID "THE PASSENGER SIDE MIRROR WAS THERE AND THEN IT WASN'T."*AK

• Equipment3

  • Filed Oct 2011

    TL* THE CONTACT OWNS A 2002 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE SPARE TIRE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINCH ASSEMBLY CABLE HAD FRACTURED AND AS A RESULT, WOULD NEED REPLACING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 148,000. UPDATED 11/16/11*LJ THE CONSUMER STATED THE CABLE BROKE AT THE END WHERE IT CONNECTED TO THE DEVICE THAT SUPPORTED THE SPARE CABLE. UPDATED 12/16/11

  • Filed Jul 2007

    I OWN A 2002 F350 FORD DIESEL TRUCK. I JUST HAD TO PAY $2221.70 TO REPLACE A RUSTED OUT OIL PAN. THIS SHOULD HAVE BEEN A SIMPLE, LOW COST JOB BUT SINCE FORD USED DEFECTIVE METAL IN THEIR OIL PANS CAUSING THEM TO RUST OUT AND THE CROSS MEMBER BETWEEN THE FRAME, THE WHOLE ENGINE HAS TO BE REMOVED TO CHANGE THE PAN. EVERY DIESEL FORD TRUCK OWNER WILL HAVE TO REPLACE THEIR OIL PAN WITHIN 6 YEARS OR IT WILL BEGIN LEAKING CAUSING THE ENGINE TO SHUTDOWN ANYWHERE. HOW CAN I BEGIN A CLASS ACTION RECALL AT FORD'S EXPENSE FOR THIS UNNECESSARY AND VERY COSTLY JOB ? *JB

  • Filed Nov 2004

    WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE CONSUMER WAS CONCERNED THAT SHE WILL BE REAR ENDED IF THE PROBLEM CONTINUED. *AK THE CD WOULD NOT EJECT DUE TO ERROR. *SC *JB

• Air Bags3

  3 involved a crash

  • Filed Mar 2009

    TL*THE CONTACT OWNS A 2002 FORD F-350 SD. WHILE DRIVING BETWEEN 60-70 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE VIBRATED VIOLENTLY. THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR THE IDENTICAL FAILURE, BUT WITH NO RESOLUTIONS. RECENTLY, THE VEHICLE TURNED ONTO TWO WHEELS AFTER EXHIBITING THE VIOLENT VIBRATION. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED AND COMPLETELY DESTROYED. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS UNKNOWN. 4/01/09 *NJ UPDATED 04/06/09.*JB

  • Filed Jan 2004

    WHILE DRIVING AT 50 MPH ON THE HIGHWAY DRIVER LOST CONTROL OF THE VEHICLE, CAUSING VEHICLE TO CRASH INTO A GUARDRAIL HEAD ON. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. *AK

  • Filed Jul 2002

    WHILE TRAVELING 55 MPH AND PULLING A TRAILER, TRUCK WAS INVOLVED IN AN ACCIDENT WITH THE RIGHT FRONT ABSORBING MOST OF THE IMPACT DUE TO A VEHICLE RUNNING STOP SIGN. DUAL AIR BAGS DID NOT DEPLOY. OWNER COULD ONLY EXIT OUT OF REAR DOORS DUE TO BOTH FRONT DOORS BEING JAMMED. PLEASE DESCRIBE DETAILS. THERE WAS 1 INJURY*JB

• Forward Collision Avoidance1

  1 involved a fire

  • Filed Sep 2025

    We were just driving when the truck started smoking and the brakes wouldn’t work. After a few minutes the truck completely caught on fire.

• Seats1

  • Filed Sep 2017

    SEATBELT DISCONNECTS INTERMITTENTLY, BUTTON DOESN'T ALWAYS FULLY POP BACK OUT WHEN BUCKLE IS ENGAGED

• Latches/Locks/Linkages1

  • Filed Mar 2013

    THE VEHICLE IS DEPENDENT UPON A VEHICLE SECURITY MODULE TO OPEN DOORS, SHOW IF DOORS ARE OPEN OR CLOSED, AUTOMATICALLY LOCK AND UNLOCK DOORS, TURN ON AND OFF LIGHTS, ETC. THE UNIT INSTALLED IN MY VEHICLE HAS BEEN REPLACED BY ANOTHER UNIT BY FORD. FORD HAS NOT RECALLED THIS DEVICE. MANY OWNERS HAVE REPORTED AND HAVE HAD TO REPLACE THESE DEVICES BECAUSE OF THE PROBLEMS WITH LOCKS NOT WORKING (OPEN AND CLOSE), HEADLIGHTS NOT WORKING OR TURNING OFF WHILE DRIVING, FALSE SAFETY INDICATIONS BEING DISPLAYED, ETC. I AM NOW EXPERIENCING THIS PROBLEM AND HAVE TO REPLACE THIS MODULE TO STOP THESE SAME ISSUES IN MY VEHICLE. IT IS A THERMAL PROBLEM AND ONLY OCCURS WHENEVER THE VEHICLE IS WARMED DURING THE DAY IN THE HEAT. IT BEGINS TO WORK PROPERLY AFTER THE AIR CONDITIONER COOLS THE CAB DOWN OR AT NIGHT WHEN THE TEMPERATURES ARE COOLER. THE ORIGINAL PART # IS 2C7T-15K602-AJ, THE REPLACEMENT PART # IS 4C7Z-15604-AC. EVERY WEBSITE BLOG THAT INCLUDES SUPER DUTY TRUCKS FROM 2002 HAVE VOLUMES OF PEOPLE WITH THE SAME ISSUE AND FORD REPLACING THE VSM. THE FACT THAT THE PART NUMBER HAS CHANGED TO A NEW REV AND A HIGH VOLUME OF OWNERS ARE EXPERIENCING THE SAME ISSUE IS PROOF OF A FAULTY PART. *TR

• Parking Brake1

  • Filed Apr 2009

    CONSUMER LOST HER HUSBAND AFTER THE PARKING BRAKE SYSTEM DISENGAGED AND RAN OVER HIM ON HIS 2002 FORD F350. *NJ THE CONSUMER WAS ATTEMPTING TO TOW ANOTHER VEHICLE. THE CONSUMER HAD PLANNED TO DRIVE UP A STREET RAMP TO THE STREET. THE CONSUMER WAS UNABLE TO MAKE THE TURN ON THE RAMP WITH THE OTHER VEHICLE ATTACHED. IN ORDER TO COMPLETE THE TOW, THE CONSUMER ENGAGED THE PARKING BRAKE WITH HIS TOW TRUCK IN NEUTRAL, ENGAGED THE POWER TAKE OFF AND LOWERED THE VEHICLE BEING TOWED TO THE GROUND. A FEW SECONDS AFTER THE TOWED VEHICLE HAD BEEN REMOVED, THE CONSUMERS VEHICLE BEGAN TO ROLL. THE CONSUMER WAS FOUND UNDER HIS TOW TRUCK. THE CAUSE OF DEATH WAS DECLARED AS MECHANICAL ASPHYXIATION. EXPERTS CONDUCTED EXTENSIVE INSPECTIONS AND CONCLUDED THE PARKING BRAKE WAS DEFECTIVE. THE LOCK PINION IN THE PARKING BRAKE CONTROLLER WAS CAPABLE OF SKIPPING OUT OF PLACE AT ITS POINT OF ENGAGEMENT WITH THE LOCK SECTOR STOP, WHICH CREATED SLACK IN THE REAR BRAKE CABLES. THE PARKING BRAKE WAS MISSING SEVERAL FEATURES WOULD HAVE PREVENTED THE CONSUMERS DEATH, INCLUDING A SELF ADJUSTING DRUM IN HAT ASSEMBLY, A MORE ROBUST BUMP STOP, MORE ROBUST PINION TEETH, A COLLAR TO SECURE THE ENGAGEMENT OF THE PINION AND THE SECTOR AND AN ENCAPSULATED TAKE UP SPRING. *JB

• Trailer Hitches1

  1 involved a crash

  • Filed Jul 2004

    LTR FM ANDRIJ ANDREITCHUX(NJ) OWNER OF A FORD F350 TRUCK UNABLE TO CONNECT WITH 33 FOOT RV TRAILER HOOK SYSTEM CAUSES TRUCK TO LOCK-UP DEFECT REPLY TO THE ELIZABETH, NJ DISTRICT OFC. THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH THE CONSUMER SUSTAINED INJURIES. *NM CONSUMER ALSO EXPERIENCED PROBLEMS WITH STALLING OF ENGINE, TRANSMISSION, POWER STEERING, ACCELERATION, AND FUEL SYSTEM ON VEHICLE. *LA

• Other1

  1 involved a crash

  • Filed Feb 2004

    ACCELERATOR PEDAL JUST QUIT WORKING, BOTH ON TAKE OFF AND STEADY MPH GOING DOWN THE ROAD. THIS TIME IT QUIT JUST AFTER TAKING OFF FROM A RED LIGHT AND A MINI VAN REARENDED US. HAD TO HAVE A WRECKER LIFT THE MINI VAN OFF OUR TRAILER HITCH. NO DAMAGE TO US BUT PLENTY TO THE MINI VAN. I HAD A SORE LOWER BACK FOR ALMOST A WEEK!! HE DID NOT WANT A POLICE REPORT AS HE DID NOT HAVE INSURANCE. WE HAVE HAD THIS VEHICLE TO DIMENSION WEST FORD IN FORT WAYNE 5 TIMES, FOR WELL OVER 3 WEEKS OF DOWN TIME WITH NO FIX INSIGHT. IT IS AN ONGOING PROBLEM THAT HAS TURNED INTO A SAFETY ISSUE. MY WIFE IS AFRAID TO DRIVE THE TRUCK. SERVICE MANAGER WILL NOT RETURN MY PHONE CALLS. I WILL TAKE IT BACK IN NEXT WEEK AND LET THEM TRY ONE MORE TIME BEFORE WE TRY OTHER VENUES.*AK EA04006

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.

NHTSA hasn't published star ratings for this truck. Many heavy-duty pickups aren't included in NHTSA's crash-test program, so this doesn't mean the truck is unsafe.