2009 Ford F-350 Super Duty
Recalls and owner complaints reported to NHTSA
Compared with the typical (middle) count of 82 complaints across the 8 model-year 2009 heavy-duty trucks we cover. Best-selling trucks naturally collect more complaints because more of them are on the road.
What owners should know
Covers 2008–2010 · 6.4L Power Stroke diesel, 5.4L V8 and 6.8L V10 gas · Updated 2026-10-01
Most of these trucks have the 6.4L Power Stroke diesel, the first Ford diesel with a diesel particulate filter (DPF). Gas versions use the 5.4L V8 or 6.8L V10, which have the same notes as our 2005–2007 page.
We counted 859 owner complaints filed with NHTSA for 2008–2010 F-250s and F-350s, with 2008 accounting for two thirds of them. Complaint counts show what owners report most often, not how many trucks have a problem.
At a glance
- Front-end shake ("death wobble") and worn steering parts are the most frequently reported problems (133 and 86 complaints).
- 6.4L radiator leaks are the most common engine complaint.
- Fuel in the oil from DPF cleaning cycles is a well-known 6.4L trait. Check the oil level and condition.
- Up-pipes and EGR coolers are other commonly reported 6.4L repairs.
Front-end shake ("death wobble")
About 1 in 6 complaints describe a violent front-end shake after bumps. Owners most often report that replacing worn parts, especially the track bar, ball joints and tie rods, fixes it for good, while a new steering stabilizer alone only hides it.
6.4L diesel
- Radiator leaks come up in 53 of the 581 6.4L complaints. Repair shops describe leaks along the radiator's upper seam. Look for wet spots or white crust.
- Fuel dilution. When the DPF cleans itself ("regenerates"), some fuel can wash past the piston rings into the oil and raise the oil level. Lots of short trips and idling make it worse.
- Up-pipes that crack and leak exhaust, and EGR coolers that clog or crack. The 6.4L has two EGR coolers.
- Ford recalled some 2008 6.4L trucks for exhaust filter overheating (recall 07V139000).
When buying: pull the dipstick. Oil that's over full or smells of diesel is a red flag. Check for coolant leaks around the radiator, and for exhaust soot on the engine around the turbo. Ask whether the emissions system has been removed ("deleted"); that can cause inspection and legal problems.
Other things to check
- 2008 4x4 trucks with a long wheelbase and two-piece driveshaft were recalled (recall 08V191000). Confirm it was done.
- Check the cab corners, rocker panels, radiator support, frame and brake lines for rust.
Before you buy
- Check open recalls at nhtsa.gov/recalls with the VIN.
- Get a pre-purchase inspection from a diesel shop that knows the 6.4L.
- Bring our used truck inspection checklist.
Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.
Sources (5)
Common failures & how to fix them
Parts and video buttons search for your 2009 Ford F-350 Super Duty. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.
Front-end shake (death wobble)
Moderate DIYSigns: Violent shaking of the steering wheel and front end after hitting a bump, usually at 45+ mph. Slowing down hard is often the only way to stop it.
Fix: Find and replace the worn parts, most often the track bar or its bushings, then check ball joints, tie rod ends, the drag link and alignment. A new steering stabilizer alone usually only hides the problem.
6.4L radiator leak
Hard DIYSigns: Coolant loss, wet spots or white crust on the radiator, especially along the upper seam.
Fix: Replace the radiator. Shops also commonly check the thermostats, since a faulty bypass thermostat can stress the radiator.
6.4L fuel in the oil
Easy DIYSigns: Oil level rises over full, or the oil smells of diesel.
Fix: Check the oil level often and change oil more frequently if it climbs. Long highway drives let the exhaust filter clean itself with less fuel washing into the oil. Avoid long idling.
6.4L cracked up-pipes
Hard DIYSigns: Exhaust smell or ticking under the hood, soot around the turbo, slow turbo response.
Fix: Replace the up-pipes with new or upgraded pipes and gaskets.
6.4L EGR cooler failure
Best left to a shopSigns: Coolant loss, white smoke, EGR codes.
Fix: Replace the EGR cooler(s). The 6.4L has two, and it's a large job.
Worn ball joints and tie rods
Hard DIYSigns: Clunks over bumps, wandering steering, uneven tire wear, or play when you rock a lifted front wheel.
Fix: Replace worn ball joints and tie rod ends, then get an alignment. Ball joints need a press tool, which many parts stores lend out.
Owner's manual
Get the free official owner's manual from Ford's owner manual library. Choose 2009 F-350 Super Duty. It covers maintenance schedules, fluids, towing limits and warning lights. Older years may not be listed online.
Recalls
A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.
Steering
Dec 2020 · #20E090000Icon Vehicle Dynamics, LLC (Icon) is recalling all 05-UP FSD 2.5 Centerline Stabilizer Kits with part number 65050. The kits were sold as an accessory for certain 2005-2021 Ford F-250 4X4 and F-350 4X4 pickup trucks. The foam ring inside the stabilizer "through shaft" may block the piston ports, possibly causing the steering to lock up.
Risk and fix
Risk: If the steering locks, it can increase the risk of a crash.
Fix: Icon will notify owners, and dealers will install a new shock assembly with a revised foam ring and steel support disc, free of charge. The recall began December 21, 2020. Owners may contact Icon customer service at 1-951-689-4266.
Equipment
Aug 2014 · #14V498000PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Risk and fix
Risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Fix: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Equipment
Jun 2014 · #14V360000Palfleet Truck Equipment Company, LLC (Palfleet) is recalling certain model year 2009-2013 Ford F-350, F-450, and F-550 super duty vehicles modified by Palfleet and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Risk and fix
Risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Fix: Palfleet will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on July 29, 2014. Owners may contact Palfleet customer service at 1- 502-376-2458.
Equipment
Jun 2014 · #14V328000Iowa Mold Tooling Co., Inc. will notify owners and dealers to inspect the Muncie PTO pressure switch to determine if it is from the range of defective switches and if required, remove the pressure switch assembly and put a plug in the port where the PTO switch had been installed. This switch was never being utilized. This will be done free of charge. The recall is expected to begin in mid-July 2014. Owners may contact Iowa Mold Tooling Co., Inc. at 1-800-247-5958.
Risk and fix
Risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Fix: Iowa Mold Tooling Co., Inc. will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on July 28, 2014. Owners may contact Iowa Mold Tooling Co., Inc. at 1-800-247-5958.
Equipment
Jun 2014 · #14V327000Stahl is recalling certain model year 2009-2014 Ford F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty vehicles modified by Stahl and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Risk and fix
Risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Fix: Stahl will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. Owners may contact Stahl customer service at 1-800-277-8245, or Muncie at 1-800-367-7867.
Equipment
Jun 2014 · #14V382000Somerset Welding & Steel, doing business as J&J Truck equipment (J&J), is recalling certain model year 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis with 6.8L gasoline engines modified by J&J to be equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Risk and fix
Risk: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Fix: Somerset will notify owners, and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began August 2014. Owner's may contact Somerset customer service at 1-800-777-2671.
Electrical System
Feb 2014 · #14V070000Monroe Truck Equipment (Monroe) is recalling certain model year 2006, 2008 and 2009 Chevrolet C7500 vehicles, 2005-2006 Chevrolet Tahoe vehicles, and 2009 Ford F-350, and F-450 vehicles, equipped with Sure Power-brand battery equalizers or DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
Risk and fix
Risk: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
Fix: Monroe will notify owners, and Sure Power will replace the equalizers or converters, free of charge. The recall began on March 24, 2014. Owners may contact Monroe at 1-608-328-8127.
Tires:Tread/Belt
Mar 2011 · #11T002000CONTINENTAL TIRE IS RECALLING CERTAIN CONTITRAC TR TIRES, SIZE LT275/70R18 125/122S OUTLINE WHITE LETTERS AND BLACK SIDEWALL, AND CONTITRAC, SIZE LT275/70R18 125/122S, BLACK SIDEWALL, PRODUCED FROM MAY 6, 2007, THROUGH SEPTEMBER 20, 2008, SOLD AS AFTERMARKET AND INSTALLED AS ORIGINAL EQUIPMENT ON SOME MODEL YEAR 2008 AND 2009 FORD F-250 AND F-350 TRUCKS. SOME OF THESE TIRES MAY EXPERIENCE UNEVEN WEAR, VIBRATION, OR PARTICULARLY UNDER CONDITIONS OF OVERLOADING OR UNDER INFLATION IN HIGH AMBIENT TEMPERATURE USAGE, SEPARATION BETWEEN THE BELT EDGES.
Risk and fix
Risk: SEPARATION OF THE BELT EDGES COULD LEAD TO TREAD BELT SEPARATION, INCREASING THE RISK OF A CRASH.
Fix: CONTINENTAL TIRE WILL NOTIFY OWNERS AND REPLACE THE AFFECTED TIRES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 14, 2011. OWNERS MAY CONTACT CONTINENTAL CUSTOMER SERVICE TOLL-FREE AT 1-888-799-2168.
Owner complaints by area
Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.
- Suspension21
- Filed Nov 2024
My truck has the death wobble for the second time. I took it to Red McCombs Ford in San Antonio, Texas and they charged me to fix what is an inherently bad design flaw in the F350 that I own. The wobble stopped and has now reappeared. The death wobble is real. I want it fixed for free or I want Ford to buy my truck for top dollar.
- Filed Aug 2024
When I hit a bump at between 55 and up, the Truck develops a death wobble even after having all the steering components, including ball joints, tie, rod ends, stabilizer, bar, shocks, replaced
- Filed Aug 2023
While traveling at 65 mph, the truck crossed a separator strip resulting in loss of steering control. Vehicle steering wheel began violently "shaking" left to right and began to swerve violently in an area of heavy traffic. The vehicle was towing a 37 ft. 5th wheel at the time of the incident and I had to use a combination of braking and defensive steering to slow/stop the vehicle in the right side ditch of the road. Incident resulted in extreme wear to braking components, and minor alighnment issues due to leaving the roadway. Upon inspection by a certified mechanic, the issue was determined to be, "death wobble" and multiple components were replaced with OEM parts. Parts, services, inspection all paid for by me, yet the vehicle continues to shake violelently at random. New tires an quarterly alignments have not resolved this issue and 3 different Ford mechanics have advised removing the vehicle from service to avoid further accident or injury. Ford Motor has repeatedly denied assistance in any capacity concerning this issue.
- Filed Jul 2023
Death wobble when hitting any bump whilr going over 55
- Filed Jan 2022
Was operating vehicle on I-65 traveling at interstate speeds. Hit a bump and vehicle started shaking and violently vibrating. Had to slam on my breaks to get the vehicle to stop shaking and back under control. Feared for my life and my son from being rear ended due to it being a busy highway. The vehicle has done it several times and this is my second complaint due to not hearing anything back.
- Showing the 5 most recent of 21.
- Steering17
- Filed May 2026
Yes the steering wheels are coming loose on all these trucks. Customers are having to fix their own steering wheels because there are no recalls. I don't believe steering wheels should be coming loose. The only thing they've done to fix it is make it easier to fix on the newer models.
- Filed Nov 2024
My truck has the death wobble for the second time. I took it to Red McCombs Ford in San Antonio, Texas and they charged me to fix what is an inherently bad design flaw in the F350 that I own. The wobble stopped and has now reappeared. The death wobble is real. I want it fixed for free or I want Ford to buy my truck for top dollar.
- Filed Aug 2024
When I hit a bump at between 55 and up, the Truck develops a death wobble even after having all the steering components, including ball joints, tie, rod ends, stabilizer, bar, shocks, replaced
- Filed Aug 2023
While traveling at 65 mph, the truck crossed a separator strip resulting in loss of steering control. Vehicle steering wheel began violently "shaking" left to right and began to swerve violently in an area of heavy traffic. The vehicle was towing a 37 ft. 5th wheel at the time of the incident and I had to use a combination of braking and defensive steering to slow/stop the vehicle in the right side ditch of the road. Incident resulted in extreme wear to braking components, and minor alighnment issues due to leaving the roadway. Upon inspection by a certified mechanic, the issue was determined to be, "death wobble" and multiple components were replaced with OEM parts. Parts, services, inspection all paid for by me, yet the vehicle continues to shake violelently at random. New tires an quarterly alignments have not resolved this issue and 3 different Ford mechanics have advised removing the vehicle from service to avoid further accident or injury. Ford Motor has repeatedly denied assistance in any capacity concerning this issue.
- Filed Jul 2023
Death wobble when hitting any bump whilr going over 55
- Showing the 5 most recent of 17.
- Wheels6
- Filed Aug 2024
When I hit a bump at between 55 and up, the Truck develops a death wobble even after having all the steering components, including ball joints, tie, rod ends, stabilizer, bar, shocks, replaced
- Filed Jul 2023
Death wobble when hitting any bump whilr going over 55
- Filed Sep 2021
On September 4th & 5th two separate occasions I was driving on US 85 in WY when I hit a bump in the road and my truck started shaking violently and was hard to control. I immediately pulled over and slowed down until the shaking stopped but was almost rear ended by the truck behind me on one occasion.
- Filed Jun 2020
I OWN A 2009 FORD F350 KING RANCH THAT I PURCHASED USED 2 YEARS AGO FROM A NISSAN DEALERSHIP. ON MULTIPLE OCCASIONS, THE FRONT END VIOLENTLY SHAKES WHEN IT ENCOUNTERS ANY DEFORMITY ON THE ROAD. THE SHAKES ARE SO INTENSE AND UNCONTROLLABLE THE I HAVE TO TRY AND PULL OFF THE ROAD TO NOT CAUSE AN ACCIDENT. THE SHAKING DOES NOT STOP UNTIL THE VEHICLE IS COMPLETELY STOPPED. I HAVE HAD THE BODY MOUNTS REPLACED, AN ALIGNMENT- BECAUSE I WAS TOLD PROPER TIRE INFLATION WOULD FIX IT- THE SHOCKS REPLACED, AND STEERING STABILIZER REPLACED. NONE OF THESE REMEDIED THE SITUATION. I AM TRYING TO SELL THE VEHICLE BUT SINCE THE DIFFERENT MECHANICS WE HAVE USED DON'T SEEM TO BE ABLE TO DIAGNOSE/FIX THE PROBLEM, I AM UNABLE IT TO SELL IT WITH THIS COMMONLY KNOWN 'DEATH WOBBLE' THAT FORD IS AWARE OF. I ALSO CAN'T SAFELY DRIVE IT. I HAVE ALSO HAD TO REPLACE, IN THE LAST MONTH, A COMPLETE FAULTY FUEL SYSTEM ($9,000) AND THE PREVIOUS OWNER, IN 2011, HAD TO REPLACE THE ENTIRE MOTOR-WHICH WE WERE UNAWARE OF. *TR
- Filed Jun 2017
PULLING MY LINCOLN RUSHMORE 5TH WHEEL, I HAD THREE SEPARATE BLOWOUTS ON MY 5TH WHEEL. ONCE ON WAY OUT TO CAMPGROUND AND TWO LOST COMING HOME. CAMPER WAS BUILT IN 2014 AND I HAVE LESS THEN 1500 MILES ON THESE NEW GOODYEAR MARATHON ST 235/80R16 TIRES. THE TREAD SEPARATED FROM THE TIRE ON ALL THREE AT SPEEDS FROM 65 MILES PER HOUR ON FIRST TIRE, AND 47 AND 58 MILES PER HOUR ON THE OTHER TWO COMING HOME. I STILL HAVE ONE OF THESE WITH ME. WITH EXCEPTION OF FENDER DAMAGE ON ONE SIDE AND SUPPORT STRAPS BROKE, IT WAS NOT MUCH DAMAGE, BUT FEEL THESE TIRES ARE AT FAULT. SHOULD BE A RECALL ON THESE> VERY UNSAFE !!! MY WIFE WAS FOLLOWING ME AND THE TREAD BROKE UP IN SMALL PIECES ALL FROM THE OUTSIDE OF TIRE. THE SIDEWALLS AND UNDERLAYMENT OF THE TIRE WAS STILL INTACT. THIS CAMPER IS TOO NEW TO SEE THESE TYPES OF PROBLEMS. FIRST TIRE WAS ON THE INTERSTATE HIGHWAY 485 AND THE SECOND WAS ON A HIGHWAY BETWEEN HICKORY AND LINCOLNTON. TIRE DOT # 2V UN 1LHX ON ALL THREE TIRES. I HAVE TWO LEFT FROM SAME CAMPER WITH SAME CODES. I DO NOT TRUST THESE TIRES!!! BUT ALWAYS THOUGHT GOODYEAR WAS GOOD TIRE. I CHECK THE TIRE PRESSURE CONSTANTLY AND WAS AT 71 TO 75 LBS WHEN TIRE WAS COLD. THE TIRE SAYS IT MUST NOT EXCEED 80 LBS COLD.
- Showing the 5 most recent of 6.
- Tires5
- Filed Nov 2024
My truck has the death wobble for the second time. I took it to Red McCombs Ford in San Antonio, Texas and they charged me to fix what is an inherently bad design flaw in the F350 that I own. The wobble stopped and has now reappeared. The death wobble is real. I want it fixed for free or I want Ford to buy my truck for top dollar.
- Filed Jan 2016
TL* THE CONTACT OWNS A 2009 FORD F-350 SD EQUIPPED WITH CONTINENTAL CONTI PRO (NA) TIRES, SIZE: 275/6518 (NA). WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A BUBBLE ON THE TREAD OF THE FRONT DRIVER SIDE TIRE. THERE WAS LITTLE TREAD LIFE LEFT AND THE TIRE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE DOT NUMBER WAS NOT PROVIDED.
- Filed Jun 2014
TL* THE CONTACT OWNS A 2009 FORD F-350 SD EQUIPPED WITH BF GOODRICH RUGGED TERRAIN T/A TIRES, TIRE SIZE LT 285/65/R20 AND DOT NUMBER BE0T02112911. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THERE WAS A LOUD NOISE AND THE VEHICLE JERKED VIOLENTLY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE TREAD HAD SEPARATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE WAS NOT REPLACED. THE TIRE FAILURE MILEAGE WAS 30,000. THE VEHICLE FAILURE MILEAGE WAS 69,000.
- Filed Nov 2012
TL* THE CONTACT OWNS A 2009 FORD F-350 EQUIPPED WITH CAPITOL TIRES CL24757-245/70/R17. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER TIRE EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT NOTHING WAS FOUND THAT IMPACTED THE ORIGINAL TIRE. THE TECHNICIAN THEN REPLACED ALL OF THE TIRES WITH ANTHER BRAND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE TIRES WERE NOT INCLUDED IN ANY RECALLS AND HAD BEEN DISCONTINUED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE OF THE IRE AND THE VEHICLE WAS 92,000.
- Filed Apr 2012
ON MARCH 23, 2012, WHILE TOWING MY RV ON I16, THE TREAD ON THE LEFT REAR TIRE OF MY 2009 F350 PEELED OFF. MY FACTORY INSTALLED TIRES WERE CONTINENTAL CONTITRAC LT275/65R18. ACCORDING TO CONTINENTAL THESE TIRES WERE NOT A PART OF RECALL #11T002000 AND YET, GIVEN THE EXACT SAME FAILURE, I WONDER IF MY TIRES SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE TRUCK HAD VERY LOW MILEAGE, THE TREAD STILL HAD A DEPTH OF 11 AND THE BED LOAD WAS ONLY 2700 LBS(USING CAT WEIGHT MEASUREMENTS.) OF THE TRUCK'S 4000 LB CAPACITY. THE TIRE PRESSURE, BEFORE LEAVING 2 HOURS EARLIER, WAS AT THE RECOMMENDED 80 LBS. AFTER TALKING TO MY FORD DEALER IN AUSTIN, TX I LEARNED THAT THERE WAS NOTIFICATION 11B24 CONCERNING THESE TIRES. HAD I BEEN NOTIFIED ABOUT THIS I WOULD HAVE TAKEN ACTION. TO THIS END I HAD ALL 5 TIRES REPLACED BEFORE I AGAIN TOWED THE RV. WHILE I WAS ABLE TO REGAIN CONTROL OF THE TRUCK, I COULD NOT TAKE THE CHANCE OF TEMPTING FATE ANOTHER TIME. AS THE TRUCK LEFT QUARTER PANEL WAS DAMAGED I DID START A CLAIM FOR REPAIR WITH CONTINENTAL. BASED ON ANY RESPONSE FROM YOU I WILL ALSO REQUEST PRO-RATED COMPENSATION FOR THE REPLACEMENT TIRES. I SAVED THE FAILED TIRE AND CONTINENTAL HAS REQUESTED THAT I SEND IT TO THEM. I WILL DO THIS WITHIN THE NEXT WEEK. *TR
- Engine5
- Filed Apr 2023
The contact owns a 2009 Ford F-350. The contact stated while driving approximately 50-55 MPH, there was a winding sound detected. The code P0088 was displayed. The contact pulled over and the vehicle was towed to the local dealer where it was diagnosed that the fuel pump had failed, causing metal fragments to enter the engine. The vehicle was repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 86,000.
- Filed May 2014
FORD DIESEL ENGINE BEGAN TO SPUTTER/MISS/BACKFIRE/ETC-LATER SHOWN TO HAVE 'BLOWN-UP' ... BASIS OF PROBLEM APPEARS TO BE IN THE 'CRANK-AREA' OF THE ENGINE. HAS TO BE REPLACED @ 116,000 MILES WITH A $20,000 PRICETAG. (NOTE: ANY DIESEL SHOULD BE GOOD FOR 250,000--300,000 MILES). WE ARE 2ND OWNER(1ST OWNER WAS A FORD DEALER) BUYING ON 5/31/12 47,276 MILES ON SPEEDO. *TR
- Filed May 2014
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE ABNORMALLY DECELERATED TO 20 MPH AND THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A MECHANIC RECOMMENDED THAT THE VCT PHASERS BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE OCCASIONS HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 3,635 AND THE CURRENT MILEAGE WAS 37,000. UPDATED 6/27/14*CN
- Filed Jan 2013
CAME UP TO STOPLIGHT, APPLIED BRAKE, ENGINE WOULD NOT SLOW DOWN. PUT TRUCK IN PARK, ENGINE CONTINUED AT 4KRPM. PRESSED ACCELERATOR AND ENGINE RETURNED TO NORMAL. 4TH TIME THIS HAPPENED SINCE I BOUGHT VEHICLE NEW. FORD DEALER SAYS CODE DOESN'T SHOW UP AND CAN'T DO ANYTHING. I HAVE DRIVEN 75,000 MILES AND THIS IS THIRD FORD VAN AND NEVER HAD PROBLEM LIKE THIS BEFORE. *TR
- Filed Aug 2012
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE DRIVER HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND DIAGNOSED THAT THE ENGINE ROD FAILED, WHICH MADE A HOLE IN THE SIDE OF THE ENGINE. AS A RESULT, THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PROVIDE FINANCIAL ASSISTANCE TOWARDS THE COST OF REPAIRS. THE CURRENT AND FAILURE MILEAGE WAS 140,000.
- Service Brakes5
- Filed Dec 2018
DRIVES REALLY ROUGH TRUCK BOUNCES AND MAKES IT HARD TO STEER HAD TO SLOW DOWN SO I WOULDN'T LOSE CONTROL. IM A BUSINESS OWNER AND HAVE BOUGHT ALOT OF TRUCKS AND THIS HAS NEVER HAPPENED TO ME.
- Filed Aug 2012
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT THE BRAKES FAILED. IN ADDITION, THE CONTACT ATTEMPTED TO CHANGE THE TIRE BUT THE TIRE WOULD NOT TURN ONCE INSTALLED. THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT THE BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE BRAKES WERE MOST LIKELY RUSTED AS A RESULT OF NOT BEING USED FOR SOME TIME. THE FAILURE MILEAGE WAS 11,000. ..UPDATED 09-26-12 *BF THE CONSUMER STATED THE BRAKES ONLY SLOW THE VEHICLE DOWN. THEY DO NOT STOP THE VEHICLE. THE CONSUMER CONTACTED SMITH MOTORS IN WASHINGTON, N.J. AND WAS ADVISED TO SLAM ON THE BRAKES TO TRY RELEASE. UPDATED 10/1/2012 *JS
- Filed Aug 2011
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD HESITATE SLOWLY WHILE STOPPING. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKES WERE RUSTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFED. THE FAILURE MILEAGE WAS 11,964 AND THE CURRENT MILEAGE WAS 11,966. UPDATED 9/19/11 *CN THE CONSUMER STATED THE CALIPER BRACKETS WERE FROZEN. THE CALIPER COULD NOT BE PULLED FROM THE INSISDE PAD AGAINST THE ROTORS ON THE INSIDE. UPDATED 01/19/12
- Filed May 2010
TL*THE CONTACT OWNS A 2009 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES BUT THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THERE WAS SEVERE RESISTANCE WHEN THE BRAKE PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO BE EXAMINED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE FAILURE MILEAGE WAS 14,152 AND THE CURRENT MILEAGE WAS 14,740.
- Filed May 2010
BRAKE PEDAL HAS GONE TO THE FLOOR ON SEVERAL OCCASIONS. THIS HAS BEEN DUPLICATED BY BOTH DEALER TECHNICAN AND DEALER PRINCIPAL. THERE IS ABSOLUTLEY NO RESISTANCE WHEN THIS TAKES PLACE. THE LAST TIME THE DEALER INSTALLED A BRAKE MASTER CYLINDER AND WITHIN DRIVING IT OUT OF THE DEALERSHIP TO THE GAS STATION BESIDE THEM, THE PEDAL WENT TO THE FLOOR. I HAVE REFUSED TO PICK THE TRUCK UP UNTIL IT IS FIXED AND IS CURRENTLY AT THE DEALER SINCE NOVEMBER 2009
- Structure31 involved a crash
- Filed Mar 2014
CAR PULLED OUT OF SIDE ROAD CROSSING MY PATH. I STRUCK HIS CAR BROADSIDE IN DRIVER DOOR. MY AIR BAG RESTRAINTS DID NOT DEPLOY. I WAS TRAVELING APPROXIMATELY 45-50 AT POINT OF IMPACT. FORTUNATELY I WAS NOT INJURED, BUT MY AIR BAGS SHOULD HAVE DEPLOYED! *TR
- Filed Feb 2012
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT THERE WAS A CLUNKING NOISE COMING FROM THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THE FAILURE WOULD CONTINUOUSLY RECUR. THE DEALER STATED THAT THE VEHICLE WAS NOT RESPONDING TO THE WAY THE VEHICLE WAS BOLTED TOGETHER, CAUSING THE VEHICLE TO TWIST AND SNAP BACK INTO POSITION. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 14,700.
- Filed Jan 2010
WITH 5,112 MILES ON MY 2009 FORD F350 TRUCK, THE TURN SIGNAL HANDLE BROKE OFF COMPLETELY, RENDERING MY TURN SIGNALS AND LIGHTS COMPLETELY INOPERATIVE. *TR
- Power Train3
- Filed Jan 2013
CAME UP TO STOPLIGHT, APPLIED BRAKE, ENGINE WOULD NOT SLOW DOWN. PUT TRUCK IN PARK, ENGINE CONTINUED AT 4KRPM. PRESSED ACCELERATOR AND ENGINE RETURNED TO NORMAL. 4TH TIME THIS HAPPENED SINCE I BOUGHT VEHICLE NEW. FORD DEALER SAYS CODE DOESN'T SHOW UP AND CAN'T DO ANYTHING. I HAVE DRIVEN 75,000 MILES AND THIS IS THIRD FORD VAN AND NEVER HAD PROBLEM LIKE THIS BEFORE. *TR
- Filed May 2010
TL* THE CONTACT OWNS A 2009 FORD F350 SD. WHILE TRAVELING AT SPEEDS OF 55 MPH, THE CONTACT ABRUPTLY DEPRESSED THE BRAKES TO AVOIDING CRASHING INTO AN ANIMAL IN THE ROADWAY. WHEN THE CONTACT TRIED TO ACCELERATE AFTER STOPPING, THE VEHICLE HAD NO POWER. WHEN THE CONTACT TRIED TO ACCELERATE THE SECOND TIME, HE OBSERVED GRAY SMOKE COMING FROM THE EXHAUST PIPE. THE FAILURE OCCURRED ON TWO ADDITIONAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,050 AND THE CURRENT MILEAGE WAS 19,000 UPDATED 07/16/10 *BF THE CONSUMER STATED WHEN HE LOST POWER, A LARGE AMOUNT OF SMOKE EMITTED FROM THE EXHAUST. UPDATED 07/28/10*JB
- Filed Oct 2009
TL*THE CONTACT OWNS A 2009 FORD F-350 SD. WHILE DRIVING, THE TOW HAUL MODE SWITCH ENGAGED AND THE TRANSMISSION SLIPPED OUT OF GEAR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION; HOWEVER, SINCE THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE, THEY COULD NOT PROVIDE A FREE REMEDY. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 6,400.
- Hydraulic3
- Filed Aug 2011
TL* THE CONTACT OWNS A 2009 FORD F-350 SD. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD HESITATE SLOWLY WHILE STOPPING. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKES WERE RUSTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFED. THE FAILURE MILEAGE WAS 11,964 AND THE CURRENT MILEAGE WAS 11,966. UPDATED 9/19/11 *CN THE CONSUMER STATED THE CALIPER BRACKETS WERE FROZEN. THE CALIPER COULD NOT BE PULLED FROM THE INSISDE PAD AGAINST THE ROTORS ON THE INSIDE. UPDATED 01/19/12
- Filed May 2010
TL*THE CONTACT OWNS A 2009 FORD F-350 SD. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES BUT THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THERE WAS SEVERE RESISTANCE WHEN THE BRAKE PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO BE EXAMINED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE FAILURE MILEAGE WAS 14,152 AND THE CURRENT MILEAGE WAS 14,740.
- Filed May 2010
BRAKE PEDAL HAS GONE TO THE FLOOR ON SEVERAL OCCASIONS. THIS HAS BEEN DUPLICATED BY BOTH DEALER TECHNICAN AND DEALER PRINCIPAL. THERE IS ABSOLUTLEY NO RESISTANCE WHEN THIS TAKES PLACE. THE LAST TIME THE DEALER INSTALLED A BRAKE MASTER CYLINDER AND WITHIN DRIVING IT OUT OF THE DEALERSHIP TO THE GAS STATION BESIDE THEM, THE PEDAL WENT TO THE FLOOR. I HAVE REFUSED TO PICK THE TRUCK UP UNTIL IT IS FIXED AND IS CURRENTLY AT THE DEALER SINCE NOVEMBER 2009
- Unknown or Other2
- Filed Jan 2022
Was operating vehicle on I-65 traveling at interstate speeds. Hit a bump and vehicle started shaking and violently vibrating. Had to slam on my breaks to get the vehicle to stop shaking and back under control. Feared for my life and my son from being rear ended due to it being a busy highway. The vehicle has done it several times and this is my second complaint due to not hearing anything back.
- Filed Jun 2019
THE FIRST ITEM I HAVE HAD ISSUE WITH AND CONTINUE TO HAVE ISSUE WITH IS THE PHENOMENON REFERRED TO AS DEATH WOBBLE THAT IS TRACEABLE TO STEERING COMPONENTS AND POTENTIALLY SUSPENSION. THERE IS NO CLEAR SOLUTION AND A KNOWN PROBLEM THAT FORD DOES NOTHING ABOUT THE SECOND PROBLEM IS ANOTHER KNOWN PROBLEM AT FORD THE BODY MOUNT BUSHINGS WHICH DETERIORATE OVER TIME. BOTH ISSUES FORD IS AWARE OF BUT THEIR SERVICE PERSONNEL MUST BE DIRECTED TO ACT AS THE KNOW NOTHING BECAUSE IRONICALLY NO ONE KNOWS ABOUT EITHER OR THERE IS SPARCE KNOWLEDGE OF BOTH ISSUES THEY ARE BOTH DRIVING ISSUES. HOWEVER THE BODY MOUNT BUSHINGS YOU CAN SEE BEST WHEN PARKED
- Electrical System2
- Filed Dec 2018
DRIVES REALLY ROUGH TRUCK BOUNCES AND MAKES IT HARD TO STEER HAD TO SLOW DOWN SO I WOULDN'T LOSE CONTROL. IM A BUSINESS OWNER AND HAVE BOUGHT ALOT OF TRUCKS AND THIS HAS NEVER HAPPENED TO ME.
- Filed Nov 2010
TL*THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM MALFUNCTIONED INTERMITTENTLY AND THE VEHICLE STALLED. THE RADIO AND INSTRUMENT PANEL WOULD NOT WORK AT TIMES. THE VEHICLE WOULD SWITCH INTO CRUISE CONTROL MODE AND ACCELERATE. THE VEHICLE WAS DIFFICULT TO STOP AND THE CONTACT HAD TO USE BOTH FEET TO BRAKE WHILE HITTING THE OFF BUTTON FOR THE CRUISE CONTROL. THE DEALER INSPECTED THE VEHICLE SEVERAL TIMES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS APPROXIMATELY 25,000.
- Vehicle Speed Control2
- Filed May 2014
TL* THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT WHENEVER HE WOULD ACCELERATE FROM A STOP, THE VEHICLE WOULD MAKE A LOUD CLUNKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 53,000.
- Filed Nov 2010
TL*THE CONTACT OWNS A 2009 FORD F-350. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM MALFUNCTIONED INTERMITTENTLY AND THE VEHICLE STALLED. THE RADIO AND INSTRUMENT PANEL WOULD NOT WORK AT TIMES. THE VEHICLE WOULD SWITCH INTO CRUISE CONTROL MODE AND ACCELERATE. THE VEHICLE WAS DIFFICULT TO STOP AND THE CONTACT HAD TO USE BOTH FEET TO BRAKE WHILE HITTING THE OFF BUTTON FOR THE CRUISE CONTROL. THE DEALER INSPECTED THE VEHICLE SEVERAL TIMES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS APPROXIMATELY 25,000.
- Air Bags22 involved a crash
- Filed Mar 2014
CAR PULLED OUT OF SIDE ROAD CROSSING MY PATH. I STRUCK HIS CAR BROADSIDE IN DRIVER DOOR. MY AIR BAG RESTRAINTS DID NOT DEPLOY. I WAS TRAVELING APPROXIMATELY 45-50 AT POINT OF IMPACT. FORTUNATELY I WAS NOT INJURED, BUT MY AIR BAGS SHOULD HAVE DEPLOYED! *TR
- Filed Mar 2011
I WAS HEADED TO TOWN, TURNED TO AVOID A DEER, WENT OFF ROAD AND COLLIDED INTO A CREEK BANK HEAD-ON. THE AIRBAG DID NOT DEPLOY. UPDATED 04/21/11 *BF UPDATED PORTABLE 04/27/11
- Engine And Engine Cooling2
- Filed May 2012
TL* THE CONTACT OWNS A 2009 FORD F-350 DIESEL. THE CONTACT STATED THE FUEL FUMES EMITTED INTO THE VEHICLE WHENEVER IT WAS IN THE EXHAUST CLEANING MODE. ON OCCASIONS, BLUE SMOKE ALSO CAME OUT OF THE EXHAUST PIPE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 57,988.
- Filed May 2010
TL* THE CONTACT OWNS A 2009 FORD F350 SD. WHILE TRAVELING AT SPEEDS OF 55 MPH, THE CONTACT ABRUPTLY DEPRESSED THE BRAKES TO AVOIDING CRASHING INTO AN ANIMAL IN THE ROADWAY. WHEN THE CONTACT TRIED TO ACCELERATE AFTER STOPPING, THE VEHICLE HAD NO POWER. WHEN THE CONTACT TRIED TO ACCELERATE THE SECOND TIME, HE OBSERVED GRAY SMOKE COMING FROM THE EXHAUST PIPE. THE FAILURE OCCURRED ON TWO ADDITIONAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,050 AND THE CURRENT MILEAGE WAS 19,000 UPDATED 07/16/10 *BF THE CONSUMER STATED WHEN HE LOST POWER, A LARGE AMOUNT OF SMOKE EMITTED FROM THE EXHAUST. UPDATED 07/28/10*JB
- Fuel System1
- Filed Apr 2023
The contact owns a 2009 Ford F-350. The contact stated while driving approximately 50-55 MPH, there was a winding sound detected. The code P0088 was displayed. The contact pulled over and the vehicle was towed to the local dealer where it was diagnosed that the fuel pump had failed, causing metal fragments to enter the engine. The vehicle was repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 86,000.
- Diesel1
- Filed Apr 2023
The contact owns a 2009 Ford F-350. The contact stated while driving approximately 50-55 MPH, there was a winding sound detected. The code P0088 was displayed. The contact pulled over and the vehicle was towed to the local dealer where it was diagnosed that the fuel pump had failed, causing metal fragments to enter the engine. The vehicle was repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 86,000.
- Fuel/Propulsion System1
- Filed Jun 2016
I WAS DRIVING DOWN THE HIGHWAY AND BEGAN TO EXIT. THE VEHICLE JUST STOPPED! I WAS ABLE TO COAST TO ACCESS ROAD. AFTER I WAS TOWED TO A REPAIR SHOP AND RECEIVED DIAGNOSIS, I BEGAN TO PRICE SHOP. BY DOING THIS I WAS INFORMED THAT THERE WERE OTHER FORD TRUCKS THAT HAD THE SAME REPAIRS RECENTLY. I ALSO ENCOUNTERED ANOTHER OWNER THAT HAD THE SAME DIAGNOSIS/REPAIRS COMPLETED. THE COST WAS CLOSE TO 10GRAND. THE DIAGNOSIS WAS THE HIGH PRESSURE FUEL PUMP. DUE TO THE SUDDEN FAILURE OF OPERATION OF THE VEHICLE WHILE DRIVING HIGH SPEEDS I FEEL THIS WARRENTED AN INVESTIGATION. I FIND MYSELF FORTUNATE THAT THERE WERE NO ACCIDENTS, INJURIES OR LOSS OF LIFE.
- Seat Belts11 involved a crash
- Filed Mar 2014
CAR PULLED OUT OF SIDE ROAD CROSSING MY PATH. I STRUCK HIS CAR BROADSIDE IN DRIVER DOOR. MY AIR BAG RESTRAINTS DID NOT DEPLOY. I WAS TRAVELING APPROXIMATELY 45-50 AT POINT OF IMPACT. FORTUNATELY I WAS NOT INJURED, BUT MY AIR BAGS SHOULD HAVE DEPLOYED! *TR
- Seats1
- Filed Jul 2011
DRIVERS SEAT, WHERE THE BACK OF THE SEAT AND WHERE YOU SIT MEET. I SLID MY HAND TO PUT A SEAT COVER ON AND THE INSIDE BRACKET THAT HOLDS THE SEAT ON WAS NEVER DEBURED IT IS SHARP AS A KNIFE. IT ENDED UP CUTTING MY FINGER WHICH I HAD TO GET 6 STICHES. HAVEN'T HAD IT CHECK OUT YET. *TT
- Exterior Lighting1
- Filed Jan 2010
WITH 5,112 MILES ON MY 2009 FORD F350 TRUCK, THE TURN SIGNAL HANDLE BROKE OFF COMPLETELY, RENDERING MY TURN SIGNALS AND LIGHTS COMPLETELY INOPERATIVE. *TR
Safety ratings
NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.
NHTSA hasn't published star ratings for this truck. Many heavy-duty pickups aren't included in NHTSA's crash-test program, so this doesn't mean the truck is unsafe.