2013 Chevrolet Silverado 2500HD

What owners should know

Covers 2011–2014 · 6.6L Duramax LML diesel and 6.0L V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2013 Chevrolet Silverado 2500HD. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• Duramax LML fuel pump (CP4) failure

  Best left to a shop

  Signs: Sudden stalling or no-start, low fuel pressure codes such as P0087.

  Fix: Prevention: change the fuel filter on schedule and buy fuel from busy stations. Some owners replace the CP4 with a different pump design as prevention. A failed pump usually means a full fuel system replacement at a diesel shop.

  Shop: Duramax fuel filterShop: Duramax CP3 conversion kit▶ How-to videos

• DEF heater and NOx sensor problems

  Moderate DIY

  Signs: 'Poor DEF quality' or reduced power messages, check engine light.

  Fix: Scan for codes. Common fixes are a NOx sensor or the DEF heater and tank assembly.

  Shop: Duramax NOx sensorShop: Duramax DEF heater▶ How-to videos

• Worn idler arm and pitman arm

  Moderate DIY

  Signs: Loose, wandering steering, clunks, play in the steering wheel.

  Fix: Replace the idler arm and pitman arm, and check tie rods. Many owners add an idler arm support brace. Get an alignment afterward.

  Shop: idler armShop: pitman armShop: idler arm support kit▶ How-to videos

• Cracked dashboard

  Easy DIY

  Signs: Cracks across the dash top, especially near the passenger airbag.

  Fix: Cover it with a molded dash cover or replace the dash pad. Make sure a cover doesn't block the airbag.

  Shop: dash cover▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Air Bags:Frontal:Passenger Side:Inflator Module

  Feb 2021 · #21V054000

  General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk and fix

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

• Air Bags:Frontal:Passenger Side:Inflator Module

  Feb 2021 · #21V053000

  General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."

  Risk and fix

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.

• Equipment

  Apr 2018 · #18V267000

  General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

  Risk and fix

  Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

  Fix: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Unknown or Other19

  1 involved a crash

  • Filed Oct 2023

    Rear frame rust/rotted out, primarily shock crossmembers, and spare tire rack.

  • Filed Jun 2023

    The transmission control module shut down in the process of me driving. I could not even move my truck out of the highway. Had to have it towed. General Motors isn’t even producing this part even though thousands of people are having this same problem with trucks made from 2009 through 2015. This problem could prove to be deadly if the module goes out in heavy traffic.

  • Filed Apr 2023

    The transmission control module is not communicating with the ECM and the braking system the stabilitrac and traction control are not working truck goes into “limp” mode while driving

  • Filed May 2021

    The plastic dash on my vehicle is cracking majorly. There is nothing GM is doing to fix this issue. However, if the cracking continues to get worse it could cause harm me the driver and passengers in the vehicle. GM should have to submit the formula in which was used to create this plastic dash because it is cracking from the sun.

  • Filed Nov 2020

    THE DASH IS CRACKING ABOVE THE INSTRUMENT CLUSTER AND AT THE TOP LEFT OF THE AIRBAG.

  • Showing the 5 most recent of 19.
• Electrical System16

  1 involved a crash · 2 involved a fire

  • Filed Oct 2024

    I believe all the dealership did was dust/armor all my air bag compartment door. It still has a 2013 takata air bag installed which was deployed somehow causing a can of axe body spray to explode which caused the dash, seat, and wiring including the compartment to burn/melt totaling my truck. I could have been killed if I was sitting their.

  • Filed Jun 2023

    Tcm failed driving 60 down the highway, check engine light came on, stabiliatrack service light came on traction control tuned off all at the same time. Lost all communication to the transmission putting truck in limp mode going down the highway. Mechanic shop hooked up the scanner to the truck and couldn’t communicate with the tcm in anyway. All things happened at once while driving. There are no replacement parts to be found in the country. Please make this a recall keeping drivers safely off the side of highways and roads and possibly being hit by a car.

  • Filed Apr 2023

    TCM for Allision Transmission,went out .2013 Chevy 2500-65000 miles,Lights in dash came on truck would not pull 1/2 mile later.down the road.Truck is setting waiting for GM to get a TCM,none are availble.

  • Filed Aug 2020

    SPORATIC FAILURE OF THE FUEL PUMP CAUSING THE TRUCK TO NOT START OR TO STALL WHILE BEING DRIVEN. ISSUE HAPPENED BOTH WHEN STATIONARY AND WHILE IN MOTION. VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. DEALERSHIP DIAGNOSTICS DETERMINED FUSE BLOCK FAILURE. WAS INFORMED BY THE DEALERSHIP THAT THE FUSE BLOCK FAILURE IS COMMON, SO MUCH SO THAT THEY STOCK THE REPLACEMENTS. FORTUNATELY I WAS NOT ON THE HIGHWAY TOWING MY TRAILER WHEN THE LAST INCIDENT HAPPENED. IF I HAD BEEN ON THE HIGHWAY TOWING, IT COULD HAVE BEEN CATASTROPHIC SINCE THERE WOULD HAVE BEEN A LOSS OF POWER STEERING AND BRAKING. THE TRUCK ONLY HAD 11,612 MILES ON IT AT THE LAST INSTANCE.

  • Filed Feb 2020

    JUST BOUGHT TRUCK FROM WYLER CHEVROLET, 1 OWNER TRADE IN. ONLY 67000 MILES. HAVE ONLY DROVE 2000 MILES IN 6 MONTHS. I PARKED IN DRIVEWAY AFTER WORK AT 6 PM, HAD FREEZING RAIN THAT NIGHT. NEXT MORNING TRUCK TURNS OVER FINE BUT DON'T START. HAS OVER 1/2 TANK OF GAS. IT SMELLED LIKE BURNING HAIRDRYER. HAVE EXTENDED WARRANTY ON TRUCK, HAD TOWED TO WYLER CHEVROLET IN SPRINGFIELD OHIO.THEY FOUND THE FUSE FOR THE FUEL PUMP WAS BLOWN/BURNT/MELTED. THEY TELL ME THIS ISN'T COVERED BY WARRANTY FUEL SYSTEMS. AFTER ALL THE FUEL PUMP RECALLS FOR THESE 2013 CHEVYS, MY TRUCK MUST HAVE SOMETHING NEEDING REPAIRED ALSO. IF THIS SHORTED OUT AND CAUGHT FIRE WHILE MY FAMILY IS IN THIS TRUCK THIS WILL BE SUCH A BAD SITUATION. IT HAS BEEN SITTING AT DEALERSHIP WAITING FOR GM PAC INSPECTION FOR REPAIR. PLEASE ASSIST

  • Showing the 5 most recent of 16.
• Structure16

  3 involved a crash · 1 involved a fire

  • Filed Jun 2020

    I NOTICED PARTS OF RUST WERE FALLING OFF THE UNDERCARRIAGE IN MY GARAGE AND THE UNDERCARRIAGE IS RUSTED BADLY. *TR

  • Filed Dec 2019

    EXTREME CORROSION OBSERVED IN THE FRAME. FRAME PEELING AT THE POINT OF PARTS BROKEN.

  • Filed Jan 2019

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE DRIVER'S DOOR WAS FRACTURED AT THE HINGE. THE FRONT PASSENGER DOOR WAS ALSO FRACTURED AT THE HINGE AND BECAME DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ROBINSON CHEVROLET (155 ROBINSON DR, TRIADELPHIA, WV 26059, 304-233-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-I4954914894. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.

  • Filed Dec 2018

    GOT INTO TRUCK, CLOSED DRIVER SIDE DOOR AND CRACK STARTED IN DASH ABOVE INSTRUMENT CLUSTER

  • Filed Feb 2017

    LIKE THOUSANDS OF OTHER PEOPLE (AND A PREVIOUS CHEVROLET OF MINE), MY DASH BOARD HAS SPONTANEOUSLY CRACKED OVER NIGHT IN COLD WEATHER NEAR THE PASSENGER AIRBAG. MY VEHICLE IS ONLY 3 YEARS OLD AND THIS SHOULD BE REPLACED UNDER WARRANTY AND/OR A SAFETY RECALL. DUE TO IT BEING OUTSIDE ITS 36K WARRANTY, GM WILL NOT REPAIR IT.

  • Showing the 5 most recent of 16.
• Power Train15

  • Filed Sep 2023

    Tcm went out while driving with loaded trailer locked trans in low gear

  • Filed Apr 2023

    TCM for Allision Transmission,went out .2013 Chevy 2500-65000 miles,Lights in dash came on truck would not pull 1/2 mile later.down the road.Truck is setting waiting for GM to get a TCM,none are availble.

  • Filed Apr 2023

    Transmission control module failure while driving, loss of communication. Sent into limp mode, lost speed and power while towing. Lost stability control and traction control. Faults are U0101 and P0880. Dangerous while going down the road. Research online shows part is backordered with no ETA. Multiple owners have similar failures currently. Used test TCM and verified failure. Issue is known with GM and has affected 09-2014 trucks. Also pi0310 bulletin. This needs to be a recall or extended coverage available.

  • Filed Dec 2015

    UPDATE OF NHTSA ID NUMBER: 10809089. THE STABILITRAK AND REDUCED ENGINE POWER HAS INCREASED TO THE FOLLOWING OBD CODES: P0010, P0122, P0202, P0233, P0335, P0455, P0340, P1682, P2089 AS WELL. AT THIS POINT THERE DOESN'T APPEAR TO BE ANYTHING LEFT ON THE VEHICLE THAT DOES WORK. SINCE THE RECALLS AND TECHNICAL BULLETINS ALL APPEAR TO HAVE BEEN "COMPLETED" FOR THIS VEHICLE I GUESS I CAN LOOK FORWARD TO REPEATING THE SAME PROBLEMATIC REPAIRS AGAIN AND AGAIN FOR THE REMAINDER OF THE TIME THAT I OWN THIS VEHICLE WHICH DO NOT APPEAR TO HAVE RESOLVED BUT MERELY BAND AIDED AWAY UNTIL THEY REAPPEAR. EVEN THE DRIVERS DOOR SWITCHES ALL HAD TO BE REPLACED WHICH TELLS ME THAT THIS IS RELATED TO AN ELECTRICAL PROBLEM AND WITH SO MANY COMPLAINTS THE MATTER HAD FORCED CONSUMERS TO PAY FOR REPAIRS THAT WERE DESIGNED TO FAIL WITHOUT REGARD TO THE CONSUMERS SAFETY NOR FINANCIAL BURDENS. IT APPEARS THAT THE ELECTRICAL ISSUES WHICH MOST ARE DIRECTLY LINKED TO THE DEFECTIVE ENGINE WIRING HARNESS AND GROUNDING ISSUES AS MANY TECHNICIANS ARE REPORTING. AT THIS POINT THE TRUCK NEEDS TO BE TOTALED.

  • Filed Feb 2015

    2013 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARDS TO VEHICLE VIBRATION WHILE DRIVING. *SMD THE CONSUMER WAS INFORMED THE DRIVE SHAFT WAS BENT. IT WAS REPLACED. HOWEVER, THE VIBRATION WAS STILL PRESENT. THE CONSUMER WAS INFORMED, NOTHING MORE COULD BE DONE. *JB

  • Showing the 5 most recent of 15.
• Air Bags13

  3 involved a crash · 1 involved a fire

  • Filed Oct 2024

    I believe all the dealership did was dust/armor all my air bag compartment door. It still has a 2013 takata air bag installed which was deployed somehow causing a can of axe body spray to explode which caused the dash, seat, and wiring including the compartment to burn/melt totaling my truck. I could have been killed if I was sitting their.

  • Filed Sep 2024

    See attached document for complaint.

  • Filed Jun 2022

    2013 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED AFTER HAVING THE RECALL REPAIR PERFORMED, THE AIRBAG WARNING LIGHT ILLUMINATED. THE DEALER STATED THE AIRBAG WAS NOT RECEIVING ANY POWER. THE DEALER INFORMED THE CONSUMER THAT THE ENGINE WIRING JUNCTION BOX NEEDED TO BE REPLACED. THE CONSUMER STATED THAT THE FAILURE OCCURED TWO DAYS AFTER THE REPAIR WAS COMPLETED. THE VEHICLE WAS PARKED FOR THOSE TWO DAYS. THE CONSUMER BELIEVED THE DEALER WAS RESPONSIBLE FOR THE FAILURE.

  • Filed Mar 2022

    2013 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE FRONTAL AIRBAG SAFETY RECALL. THE CONSUMER STATED THE AIRBAG LIGHT WAS ILLUMINATED.

  • Filed Feb 2017

    LIKE THOUSANDS OF OTHER PEOPLE (AND A PREVIOUS CHEVROLET OF MINE), MY DASH BOARD HAS SPONTANEOUSLY CRACKED OVER NIGHT IN COLD WEATHER NEAR THE PASSENGER AIRBAG. MY VEHICLE IS ONLY 3 YEARS OLD AND THIS SHOULD BE REPLACED UNDER WARRANTY AND/OR A SAFETY RECALL. DUE TO IT BEING OUTSIDE ITS 36K WARRANTY, GM WILL NOT REPAIR IT.

  • Showing the 5 most recent of 13.
• Engine13

  • Filed Apr 2024

    oil cooler line failed . oil gushing out of engine. Both line bad. Having repaired at local shop. If engine malfunctioned in traffic -definitely could have been a safety issue ! never noticed small leak- line just let go- was a major leak- drained the oil pan. hope it didn' t damage engine.

  • Filed May 2023

    Driving on the interstate the truck starting. Message center displayed a fuel sys warning. The messages changed warning of speed limitations. The speed allowed wa# reduced every few miles. Eventually the engine would not run nor would it restart.

  • Filed Aug 2021

    The contact owns a 2013 Chevrolet Silverado. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer and it was diagnosed with needing the smog sensor to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 133,000.

  • Filed Jan 2020

    WE HAVE HAD TWO SETS OF FUEL INJECTORS REPLACED AND A FUEL SENSOR PUT IN. JUST TURNED 83000 MILES AND NOW THE CODE P11DB IS SHOWING WHICH IS THE NOX SENSOR, NOT COVERED BY WARRANTY EVEN WITH ALL THE FUEL SYSTEM ISSUES WE'VE HAD.

  • Filed Mar 2016

    I HAVE NOW HAD MY CHEVY 2013 SILVERADO IN FOR OIL CONSUMPTION TESTS FOR THE LAST 3 MONTHS AND IT HAS FAILED THEM. WHEN I FIRST BROUGHT IT IN I WAS TOLD THAT THEY WOULD REPLACE THE PISTON RINGS. WHEN IT FINALLY FAILED THEY ARE NOW SAYING THE ARE ONLY REPLACING THE HEAD GASKET AND THE ROCKER ARMS. NEITHER ONE OF THESE HAVE ANYTHING TO DO WITH MY TRUCK BURNING OIL. THIS IS THE SECOND VEHICLE I HAVE OWNED THAT HAS HAS ISSUES BURNING OIL THE FIRST ONE THEY TOLD ME THAT IT WAS NORMAL FOR IT TO BURN OIL. THEY NEED TO DO WHAT THEY ORIGINALLY TOLD ME AND REPLACE THE PISTON RINGS. WHAT HAPPENS IF THIS ENGINE GOES WHILE I AM GOING DOWN THE HIGHWAY

  • Showing the 5 most recent of 13.
• Fuel/Propulsion System12

  1 involved a crash

  • Filed May 2023

    Driving on the interstate the truck starting. Message center displayed a fuel sys warning. The messages changed warning of speed limitations. The speed allowed wa# reduced every few miles. Eventually the engine would not run nor would it restart.

  • Filed Apr 2022

    Diesel Exhaust Poor Quality Warning false alarmed and began restricting vehicle speed thus limiting range the vehicle can travel to less than 250 miles and at speeds significantly lower than posted speed limits. Potentially leaving a motorist stranded or vehcile incapacitated when traveling distances greater than 250 miles from residence. 1st warning reduces speed to 65mph after 100 miles 2nd warning reduces speed to 55mph after 75 miles 3rd warning reduces speed to 4 mph after 75 miles The warning light has appeared on the vehicle on 3 separate occassions and never due to DEF being expired or old. On all three occasions vehicle was taken to local Chevrolet Service Department for repairs. First incident January 10th 2022 replaced 2 thermastats, Second incident February 9th 2022 added fresh fuel, Third incident April 1st 2022 replaced secondary NOX sensor. My safety is at risk if I were to use the vehicle to travel long distances, use the vehicle for towing or attempt to travel on the interstate. No assurances have been made by Chevrolet that repairs have truely fixed the issue as it continues to recur and each time I am being charged by dealership for different repairs. The issue has been reported to Chevrolet Customer Care whom have been difficult to communicate with, only agreed to re-imburse $41 of the over $2000 in repairs, and do not seem to care about my safety concerns.

  • Filed Nov 2021

    Metal shavings in my fuel system

  • Filed Apr 2021

    POOR QUALITY EXHAUST FLUID UNABLE TO DRIVE OVER 55MPH

  • Filed Jun 2020

    WHILE DRIVING ON THE HIGHWAY I STARTED TO LOSE POWER AND SO WHEN I PULLED INTO THE AIRPORT PARKING LOT MY TRUCK STALLED WHILE I WAS STILL IN DRIVE. I TRIED TO RESTART THE TRUCK HOWEVER IT WOULD NOT CRANK OVER SO I HAD TO CONTACT A TOW COMPANY. WHAT I FOUND OUT WAS THAT IT WAS THE HIGH PRESSURE FUEL PUMP THAT WENT OUT CAUSING SEVERE DAMAGE TO MY FUEL SYSTEM BY SENDING METAL SHAVINGS INTO ALL OF MY FUEL SYSTEM TO INCLUDE MY GAS TANK. GM HAD A CLASS ACTION SUIT FOR THIS YEAR OF TRUCK FOR THIS ISSUE AT HAND AND I AM WONDERING WHY THEY NEVER INITIATED A SAFETY RECALL ON THIS DEFECTIVE PART? I COULD HAVE BEEN STRANDED SOMEWHERE ON THE HIGHWAY AND I HAVE A FAMILY WITH THREE KIDS WHICH COLD HAVE MADE IT WORSE IF THEY WERE WITH ME ON A TRIP. THIS IS A SAFETY ISSUE IN MY EYES AND IF GM KNEW ABOUT THIS HAPPENING WHY HAVE THEY NOT FIXED IT NOW I AM BEING CHARGED $8900.00 FOR REPAIRS WHEN THEY KNEW THIS WAS AN ISSUE. IF I WOULD HAVE BEEN ON THE HIGHWAY THIS COULD OF BEEN CATASTROPHIC TO NOT ONLY ME HOWEVER TO THE PUBLIC TRAVELING ON THAT SAME HIGHWAY. I HAVE ALL THE TSB'S AND INTERNET RESEARCH ON THE LAWSUIT FILED BUT CANNOT UPLOAD.

  • Showing the 5 most recent of 12.
• Service Brakes11

  • Filed Apr 2023

    The transmission control module is not communicating with the ECM and the braking system the stabilitrac and traction control are not working truck goes into “limp” mode while driving

  • Filed May 2021

    Faulty brakes -master cylinder failed (so i am told) causing the calipers, rotors, pads heating up to the point of a significant amout of smoke coming from tires. Brakes stick and you are unable to control truck from the shaking, almost causing truck to go off the road.

  • Filed Apr 2021

    WHILE DRIVING, BREAKS "STICK" CAUSING THE TO GET SO HOT THE SMOKE AND SMELL LIKE THEY ARE BURNING. THE TRUCK PULLS AND SHAKES SO AGGRESSIVELY YOU CAN BARELY STEER IT. I HAVE REACHED OUT TO THE DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG. INITIALLY, MY HUSBAND THOUGHT I WAS CRAZY BECAUSE HE WASNT WITH ME, BUT YESTERDAY HE WAS DRIVING AND THOUGHT WE HAD A COMPLETELY FLAT TIRE, AND COULD BARELY KEEP THE TRUCK ON THE ROAD.

  • Filed Feb 2021

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING 35 TO 40 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE FRONT END OF THE VEHICLE VIBRATED AND SHOOK ABNORMALLY. ADDITIONALLY, THE STEERING WHEEL ALSO SHOOK ABNORMALLY. THE CONTACT REDUCED THE SPEED OF THE VEHICLE TO BRING THE VEHICLE UNDER CONTROL. THE CONTACT STATED THAT THE FAILURE RECURRED WHEN THE SPEED WAS INCREASED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO GOOD CHEVROLET (325 SW 12TH ST, RENTON, WA 98057, (888) 379-1487) WHERE THE DEALER TEST DROVE THE VEHICLE, AND WAS ABLE DUPLICATE THE FAILURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT BRAKE PADS, CALIPERS, AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER MENTIONED THAT THE FRONT CALIPERS WERE NOT RESPONDED DUE TO A FAILURE WITH THE ABS SYSTEM. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. *BF

  • Filed Jul 2019

    APPROXIMATELY 30 MILES AFTER REPLACEMENT OF BRAKE PADS ON FRONT AXLE, THE FRONT PASSENGER BRAKE LOCKED UP WHILE IN MOTION CAUSING EXCESSIVE HEAT BUILD UP AND SMOKE. WAS TOWED TO A SHOP AND THE CALIPER REPLACED. PROBLEM WENT AWAY TEMPORARILY. A FEW MONTHS LATER THE FRONT DRIVER SIDE BRAKE LOCKED UP WHILE IN MOTION CAUSING EXCESSIVE HEAT BUILD UP AND SMOKE. BOTH TIMES IT NEARLY CAUSE THE VEHICLE TO PULL ITSELF OFF THE ROAD OR INTO ON-COMING TRAFFIC. THE SECOND LOCK UP HAD TO HAVE THE CALIPER AND RUBBER BRAKE LINE REPLACED. THE SECOND WAS REPAIRED AT A CHEVY DEALER.

  • Showing the 5 most recent of 11.
• Steering9

  1 involved a crash

  • Filed Apr 2021

    WHILE DRIVING, BREAKS "STICK" CAUSING THE TO GET SO HOT THE SMOKE AND SMELL LIKE THEY ARE BURNING. THE TRUCK PULLS AND SHAKES SO AGGRESSIVELY YOU CAN BARELY STEER IT. I HAVE REACHED OUT TO THE DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG. INITIALLY, MY HUSBAND THOUGHT I WAS CRAZY BECAUSE HE WASNT WITH ME, BUT YESTERDAY HE WAS DRIVING AND THOUGHT WE HAD A COMPLETELY FLAT TIRE, AND COULD BARELY KEEP THE TRUCK ON THE ROAD.

  • Filed Mar 2016

    I BOUGHT THIS USED 2013 TRUCK IN LATE NOV 2015. WHEN MAKING (USUALLY) A RIGHT TURN AT LOW SPEED, ESPECIALLY FROM A STOP LIKE ENTERING TRAFFIC FROM AN INCLINED ACCESS DRIVEWAY, OCCASIONALLY (MAYBE 3 TIMES PER MONTH) THERE IS A SUDDEN AND TOTAL FAILURE OF POWER ASSIST IN STEERING, MAKING THE TURN EXTREMELY DIFFICULT AND UNABLE TO KEEP FROM DRIFTING OUT OF THE INTENDED LANE OF TRAVEL. COLLISIONS WERE AVOIDED SEVERAL TIMES BY (THANKFULLY) ONCOMING TRAFFIC VEERING OUT OF THE WAY. THIS SUDDEN LOSS OF STEERING CONTROL PARTICULARLY AT THIS UNEXPECTED TIME WHILE ACCELERATING TO NEGOTIATE A TRAFFIC ENTRY IS EXTREMELY DANGEROUS. THIS ONE-TON TRUCK IS NOT LIKE A SUBCOMPACT THAT IS EASY TO TURN 90 DEGREES WITHOUT POWER STEERING, BELIEVE ME. IF MY WIFE WERE DRIVING, THE TRUCK WOULD SURELY GO COMPLETELY ACROSS ALL LANES OF ONCOMING TRAFFIC. AFTER COMPLETING THE TURN, THE POWER STEERING RETURNS TO NORMAL, HOWEVER THE POWER ASSIST STEERING ON THIS 2013 TRUCK HAS ALWAYS BEEN FAR LESS EFFECTIVE THAN MY PREVIOUS IDENTICAL MODEL, BUT 8 YEARS OLDER CHEVY DIESEL ONE-TON TRUCK.

  • Filed Jul 2014

    WE HAVE MANY PROBLEMS WITH OUR TRUCK. I DON'T REMEMBER ALL THE DATES SO I AM STARTING WITH THE MOST RECENT AND WILL WORK BACK. ON 7/17/14 I WAS DRIVING DOWN THE HIGHWAY WHEN THE STEERING WHEEL OF MY TRUCK LOCKED UP ON ME AND THE TRUCK WOULD NO LONGER ACCELERATE. I COULD NO LONGER STEER. HAD I NOT BEEN TRYING TO MAKE A LANE CHANGE WHEN IT HAPPENED, I WOULD HAVE BEEN RAN OVER BY 2 SEMIS WHO THEN HAD TO SCRAMBLE TO AVOID HITTING ME. ONE TOOK THE TURN LANE WHILE THE OTHER ALMOST RAN A CAR OFF THE ROAD TO GET AROUND ME. EVERYTHING ELSE ON THE TRUCK WAS STILL WORKING, LIGHTS, AC, RADIO, WINDOWS, EVERYTHING, JUST NOT STEERING. ONE TIME I TURNED ON MY TRUCK AND COULD NOT SWITCH THROUGH THE GEARS SO THAT I COULD DRIVE AND THE DASH HAD NO INFORMATION ON IT (NO COMPASS, TEMP READING, MILEAGE). IT WOULD MOVE THROUGH THE GEARS BUT IT WOULDN'T DRIVE. I HAD TO TURN MY TRUCK ON AND OFF 3 TIMES BEFORE I COULD DRIVE. OUR DRIVER SIDE WINDOW NO LONGER AUTO ROLLS DOWN, OUR BUMPER IS FALLING APART AND WE HAVE NEVER BEEN IN AN ACCIDENT, THE DRIVERS DOOR LEAKS WHEN IT RAINS, AND OUR DOOR LOCKS WILL OCCASIONALLY NOT DISENGAGE SO WHEN WE GO TO SHUT THE DOOR IT JUST BOUNCES OF THE LATCH. THIS HAS CAUSED ONE OF OUR DOORS TO COME OFF THE HINGES AND ALMOST FALL OFF OUR TRUCK. WE HAVE HAD ALL 4 DOOR LOCKS REPLACED AND THEY ARE STILL DOING IT. *TR

  • Filed May 2014

    THE PROBLEM I HAVE BEEN HAVING HAS BEEN GOING ON FOR ALMOST A YEAR. THE STEERING WHEEL SEEMS TO HAVE A "DEAD SPOT" IN IT WHEN THE STEERING WHEEL IS TURNED 3/4 TURN TO 1 COMPLETE TURN. YOU CAN FEEL THE SLACK IN THE STEERING BOX WHEN MAKING A TURN(LEFT OR RIGHT)THE STEERING WHEEL WILL HAVE UP TO 2 1/2 INCHES OF "FREE PLAY" WHEN TURNING(THERE IS NO "FREE PLAY" WHEN DRIVING STRAIGHT) IT HAS BEEN DOING THIS SINCE THE DAY I BOUGHT THE PICKUP NEW OFF OF THE LOT. I HAVE HAD IT LOOKED AT SINCE THEN AND BEEN TOLD BY GM MECHANICS THAT IT IS THE STEERING GEAR. IF YOU TIGHTEN UP THE STEERING GEAR IT WILL TAKE THE "FREE PLAY" OUT, BUT THE STEERING WILL BE MORE SENSITIVE WHEN DRIVING DOWN THE ROAD. SO TIGHTENING UP THE STEERING GEAR SOLVES ONE PROBLEM BUT CAUSES PROBLEMS ELSEWHERE??? ACCORDING TO THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION(FMCSA) SECTION 393.209 STEERING WHEEL SYSTEMS. THAT(DEPENDING ON THE SIZE OF STEERING WHEEL) THE STEERING WHEEL LASH SHALL NOT EXCEED 14 DEGREES ANGULAR ROTATION FOR MANUAL STEERING OR 30 DEGREES ANGULAR ROTATION FOR POWER STEERING SYSTEMS AT ANY GIVEN POSITION OF THE STEERING WHEEL. WITH RULES AND REGULATIONS LIKE THAT ON COMMERCIAL VEHICLES, HOW IS MY PERSONAL VEHICLE CONSIDERED "SAFE" WITH 2 1/2 INCHES OF "FREE PLAY" IN THE STEERING WHEEL??? *JS

  • Filed May 2014

    TRAVELING AT 55 MPH STEERING LOCKED UP AND WAS UNABLE TO STEER THE VEHICLE. 15 MINUTES LATER DID THE SAME THING AT 45 MPH DURING BUSY TRAFFIC AND AGAIN APPROXIMATELY 10 MINUTES LATER AT 45 MPH. *TR

  • Showing the 5 most recent of 9.
• Vehicle Speed Control7

  2 involved a crash · 1 involved a fire

  • Filed Sep 2018

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. WHILE DRIVING VARIOUS SPEEDS, THE MAIN OPERATION SYSTEM, CALIBRATION, SPEEDOMETER, AND START PRODUCTION WERE AFFECTED BY CYBERHACKING. AS A RESULT, THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF BRAKE FUNCTIONALITY AND AN ERRONEOUS SPEEDOMETER READING ON MORE THAN ONE OCCASION. BENTLEY BUICK GMC (2120 DRAKE AVENUE, HUNTSVILLE, ALABAMA, (256) 415-6513) RESET THE VEHICLE WITH NEW CALIBRATIONS AND ENHANCED THE ENGINE OIL LIFE MONITOR TO MORE ACCURATELY IDENTIFY THE REQUIRED OIL CHANGE INTERVAL, WHICH PRODUCED DIAGNOSTIC TROUBLE CODE: 2T459. THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. *TT UPDATED 11/26/18*JB *JS

  • Filed Aug 2015

    DRIVING AT APPROX 35-40 MPH APPROACHING A HAIRPIN TURN TRIED TO BREAK AND VEHICLE DID NOT SLOW DOWN SLID THROUGH THE CORNER INTO A ROCK, PUT THE VEHICLE IS REVERSE AND PRESSED ACCELERATOR THE VEHICLE RPM INCREASED ON OWN TRIED TO BREAK THE RPM DID NOT DIMINISH(FOOT OFF ACCELERATOR) BEFORE I HAD TIME TO SHUT THE TRUCK OFF I HIT A TREE BEHIND ME. IT APPEARS SOMETHING STUCK IN ACCELERATOR (MECHANICAL) OR THE COMPUTER SYSTEM( ELECTRONICS) FAILED. THE VEHICLE HAS NOT YET BEEN TESTED.

  • Filed Sep 2014

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE INDEPENDENTLY ACCELERATED AND THE BRAKE PEDAL HAD TO BE DEPRESSED FIRMLY TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

  • Filed Aug 2014

    VEHICLE UNEXPECTEDLY ACCELERATED AT A GRADUAL INCREASE FORM 25 TO 40 MPH ON ITS OWN ACCORD. VEHICLE DID DECELERATE ONCE BRAKES WERE APPLIED. MANUFACTURE NOTIFIED THROUGH THE VISIT TO THE DEALER ,AND. *TR

  • Filed Apr 2014

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE UNEXPECTEDLY ACCELERATED. THE VEHICLE FAILED TO DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A MAIL BOX AND TWO UTILITY POLES. A POLICE REPORT WAS FILED OF THE INCIDENT AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR FURTHER INVESTIGATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 10,100. THE VIN WAS UNAVAILABLE. UPDATED 10/08/14*CN THE CONSUMER CHECKED THERE WAS A FIRE, BUT DID NOT ELABORATE ANY FURTHER. UPDATED 10/21/14

  • Showing the 5 most recent of 7.
• Electronic Stability Control (esc)4

  • Filed Mar 2019

    SERVICE STABILITRAC KEEPS COMING ON AND SOMETIMES WHEN IT COMES ON IT FLASHES AND EVERY TIME IT FLASHES IT APPLIES THE RIGHT FRONT BRAKE PULLING THE TRUCK TO THE RIGHT. WHEN YOU GO TO SLOW DOWN TO PULL OVER THE ANTI LOCK BRAKES TURN ON UNTIL YOU ARE ALMOST COMPLETELY STOPPED AND ONCE THE STABILITRAC LIGHT COMES ON STEADY AND STOPS FLASHING IT WILL NOT DO IT ANY MORE UNTIL YOU TURN THE TRUCK OFF AND RESET IT. IT MAINLY DOES IT ON THE HIGHWAY AT HIGHER SPEEDS BUT IT HAS DONE IT IN TOWN ALSO. NO PATTERN TO WHEN IT DOES IT SOMETIMES I MAY DRIVE 100 MILES BEFORE IT DOES IT AND SOMETIMES IT COMES ON AS SOON AS I CUT THE TRUCK ON AND TAKE OFF. IT HAS COME ON WHEN STOPPED AND FOOT ON BRAKE GETTING READY TO LEAVE. HAVE HAD IT TO THE DEALER TO BE FIXED BUT SO FAR THEY HAVE NOT BEEN ABLE TO FIGURE OUT EXACTLY WHAT IS THE PROBLEM

  • Filed Sep 2018

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. WHILE DRIVING 65 MPH, THE STABILITRAK WARNING INDICATOR ILLUMINATED AND THE VEHICLE PULLED FROM RIGHT TO LEFT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, POWERED OFF THE ENGINE, WAITED A MINUTE, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER DRIVING THREE TO FOUR MINUTES. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

  • Filed Feb 2018

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. AFTER STARTING THE VEHICLE, ONLY THE EXTERNAL ROOF LED CAB LIGHT ON THE PASSENGER SIDE WOULD ILLUMINATE, BUT THE DRIVER SIDE LIGHT WOULD NOT. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. ALSO, AFTER STARTING THE VEHICLE, THE SERVICE TRACTION CONTROL, SERVICE STABILITRACK, SERVICE TRAILER BRAKE SYSTEM, AND ABS WARNING INDICATORS ILLUMINATED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,000.

  • Filed Jun 2015

    ALL STABILITRAK/TRACTION CONTROL SHUT OFF. DEALER STATES CODE C0455, STEERING ANGLE SENSOR. PLEASE INVESTIGATE HOW MANY CODE C0455 HAVE BEEN LISTED FOR YEARS. SERVICE BULLETINS HAVE BEEN ISSUED BY GM. KNOWN ISSUE NOT BEING REPAIRED CAUSING STABILITRAK AND TRACTION CONTROL TO DISENGAGE. THE NUMBERS POSTED IN FORUMS INDICATE A LARGE PROBLEM. SHOULD BE A RECALL.

• Seat Belts4

  2 involved a crash

  • Filed Dec 2016

    2013 SILVERADO 2500HD LT THE DRIVERS SIDE SEAT BELT IS ALREADY WEARING OUT ON A 4 YEAR OLD MODEL VEHICLE.

  • Filed Jun 2015

    AIR BAGS DO NOT RECOGNIZE SOMEONE IS SITTING IN THE PASSENGER SEAT AND REMAIN OFF. PERSON SITTING THERE WEIGHED OVER 230 POUNDS. SEAT BELT WARNING LIGHTS REMAIN ILLUMINATED DESPITE SEAT BELT BEING FASTENED.

  • Filed Apr 2014

    ON TUESDAY MARCH 18, 2014 I WAS DRIVING A 2013 CHEVY SILVERADO AND REAR ENDED A CHEVY TAHAO AT APPROXIMATELY 20 MPH WITHOUT HITTING MY BRAKES. CONDITIONS AT THE TIME WERE CLEAR AND DRY ALTHOUGH VERY WINDY. I WAS THE ONLY PASSENGER IN MY TRUCK. I WAS WEARING MY SEATBELT. I HIT THE STEERING WHEEL WITH MY CHEST. THE ONSTAR SYSTEM CALLED TO SAY THEY COULD SEE I WAS IN AN ACCIDENT AND HELP WAS ON THE WAY. I EXCHANGED INFO WITH THE OTHER DRIVER AND RETURNED TO MY VEHICLE. THE SEATBELT WAS IN THE EXTENDED POSITION AND WOULD NOT EXTEND FURTHER OR RETRACT. ON THE DISPLAY PANEL IT HAD AN 'AIRBAG DEPLOYED' ICON AND MESSAGE 'SERVICE AIRBAG'. MY INSURANCE COMPANY GAVE ME A AUTO REPAIR SHOP TO GO TO FOR AN ESTIMATE, HOWEVER, THE SHOP TOLD ME THEY WOULD NOT TOUCH THE VEHICLE UNTIL A GM REPRESENTATIVE INVESTIGATED THE SYSTEM FIRST AS THEY FELT THE SEATBELT SHOULD HAVE PREVENTED ME FROM HITTING THE STEERING WHEEL. I CALLED GM AND SPOKE WITH WALTER IN CUSTOMER SERVICE. HE ARRANGED TO HAVE A 'THIRD PARTY' INVESTIGATOR COME AND DO A INTERROGATION OF THE SYSTEM AND ARRANGED FOR A LOANER VEHICLE. RAYTHEON REPRESENTATIVE 'JEFF" CALLED ME SUNDAY MARCH 20 AND STATED HE WAS TO INTERROGATE THE SYSTEM AND WOULD CONTACT ME FROM THE AIRPORT WHEN HE GOT TO TOWN ON WEDNESDAY MARCH 23. ON WEDNESDAY MARCH 23 I CALLED JEFF TO SEE IF HE WAS IN TOWN AND HE STATED HE WAS AT THE AIRPORT 'LEAVING' TOWN, HE HAD DONE HIS INVESTIGATION AND DETERMINED EVERYTHING WORKED LIKE IT SHOULD. I ASKED HIM IF I WAS SUPPOSED TO HIT THE STEERING WHEEL AND HE STATED HE DID NOT AGREE OR DISAGREE. *TR

  • Filed Apr 2013

    HIT A DEER AT 47MPH ON LEFT FRONT OF VEHICLE. AIR BAG LIGHT CAME ON WITH CODE B0052 DEPLOYMENT COMMANDED. NO AIR OR PRETENSIONER DEPLOYED. CONTACTED GM THEY SENT AN INSPECTOR OUT TO RETRIEVE CRASH DATA FROM RECORDER. THEY CONTACTED ME AFTER THEY RECEIVED THE INFO FROM THE INSPECTOR , AND SAID I NEEDED TO TAKE THE VEHICLE TO DEALER TO DIAGNOSE CONCERN. THERE WERE NO CODES. THEY HAVE NOT TOLD ME IF THERE WAS A PROBLEM WITH THE SDM THAT WAS REPLACED. *TR

• Exterior Lighting3

  • Filed Jul 2020

    LOSS OF REAR LIGHTS TRAVELING DOWN HIGHWAY. LOSS LEFT REAR TAIL AND TURN SIGNAL TIGHT SIDE LOSS OF BRAKE LIGHT. THIS HAPPENED ON 6/08/20 6/20/20 LOST ALL REAR LIGHTS.

  • Filed Feb 2018

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. AFTER STARTING THE VEHICLE, ONLY THE EXTERNAL ROOF LED CAB LIGHT ON THE PASSENGER SIDE WOULD ILLUMINATE, BUT THE DRIVER SIDE LIGHT WOULD NOT. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. ALSO, AFTER STARTING THE VEHICLE, THE SERVICE TRACTION CONTROL, SERVICE STABILITRACK, SERVICE TRAILER BRAKE SYSTEM, AND ABS WARNING INDICATORS ILLUMINATED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,000.

  • Filed Sep 2014

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIMMING INTERMITTENTLY WHENEVER SOMETHING ELECTRICAL WAS BEING OPERATED. ON ONE OCCASION, THE WINDOW WAS BEING OPENED AND THE HEADLIGHTS DIMMED DOWN INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10.

• Wheels3

  • Filed Oct 2018

    AT APPROXIMATELY 42,000 MILES, WHILE TRAVELING AT 65 MILES PER HOUR ON AN INTERSTATE HIGHWAY, ONE GOODYEAR WRANGKER SR-A (265/65R20 LR E) TIRE SLIPPED A BELT PRODUCING AN EXTREMELY ROUGH RIDE AND POTENTIAL OF CATASTROPHIC FAILURE. SPARE TIRE WAS USED TO REPLACE FAULTY TIRE. WITHIN ANOTHER 100 MILES, A SECOND TIRE DISPLAYED THE SAME FAILURE.

  • Filed Jul 2014

    I WANT TO FILE A SAFETY COMPLAINT I HAVE A VIBRATION PROBLEM WITH THIS TRUCK AND BELIEVE THE IS A PROBLEM WITH THE GOODYEAR TIRES THE DEALER HAS CHANGED 11 TIRES AND ONE RIM ON MY TRUCK THE WHEN DRIVING AT HIGHWAY SPEEDS THERE IS A STRONG VIBRATION AND THE LONGER YOU DRIVE THE WORSE IT GETS I THINK BECAUSE THE TIRES ARE HEATING AND MAKING THE TIRE WEAK THERE IS ONLY ONE TIRE AVAILABLE IN THE SIZE THAT GM POSTED ON DOOR STICKER GOODYEAR WRANGLER SR-A LT265/60R20E I PURCHASED THIS TRUCK NEW GM SAYS VIBRATION IS NORMAL THE VIBRATION GETS TO THE POINT WHERE IT FEELS LIKE THE WHEEL WANT TO COME OFF THERE IS A LOT OF PEOPLE WITH THE SAME ISSUES ON LINE GM TRUCKS .COM. *TR

  • Filed Jun 2013

    RECENTLY PURCHASED SILVERADO 3500HD TRUCK, I HAD NO IDEA IT DID NOT HAVE TIRE PRESSURE MONITORING SYSTEM UNTIL I GOT HOME AND WAS GOING THROUGH THE VEHICLE DRIVER INFORMATION CENTER. I THOUGHT ALL CONSUMER VEHICLES HAS THIS SAFETY FEATURE. AS IT TURNS OUT EVERYONE AT THE DEALERSHIP WAS ALSO SURPRISED. CHEVROLET HAS THIS LISTED AS AN OPTION FOR A 3500HD, HOWEVER THEY SAY IT IS NOT A SUPPORTED CONFIGURATION. I THINK THE NHTSA NEEDS TO REVISE THEIR TPMS TO ALL VEHICLES SOLD NOT JUST THOSE BELOW 10,000LBS. TIRE PRESSURE MONITORING IS A BIG SAFETY ISSUE FOR ALL VEHICLES, AND CAN HELP AVOID MANY MISTAKES. I APPRECIATED IT IN MY PREVIOUS VEHICLE, I WAS ALERTED TO A NAIL IN LEAK AND FOUND A NAIL, I COULD HAVE EASILY DRIVEN ON THE TIRE AND HAD IT FAIL WHILE DRIVING. NEAREST I CAN TELL, THE COMPONENTS EXCEPT FOR THE SENSORS ARE IN THE TRUCK AS IT IS THE SAME AS THE 2500HD, GM JUST REFUSES TO MAKE THE REQUIRED SOFTWARE CHANGES TO SUPPORT ADDING TPMS TO MY NEW TRUCK. I'VE GOTTEN EVERY EXCUSE UNDER THE SUN UNTIL I GOT THE ITS NOT A SUPPORTED CONFIGURATION, NOTE I WAS NOT TOLD IT WAS NOT POSSIBLE. (THOUGH SOMEONE DID, STATING THE TIRES WERE THE ISSUE, BUT THE TIRES ON THIS VEHICLE ARE THE SAME AS ON THE 2500HD). *TR

• Tires3

  • Filed Oct 2014

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE TIRE BECAME PREMATURELY WORN APPROXIMATELY EVERY 17,000 MILES. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.

  • Filed Jul 2014

    I WANT TO FILE A SAFETY COMPLAINT I HAVE A VIBRATION PROBLEM WITH THIS TRUCK AND BELIEVE THE IS A PROBLEM WITH THE GOODYEAR TIRES THE DEALER HAS CHANGED 11 TIRES AND ONE RIM ON MY TRUCK THE WHEN DRIVING AT HIGHWAY SPEEDS THERE IS A STRONG VIBRATION AND THE LONGER YOU DRIVE THE WORSE IT GETS I THINK BECAUSE THE TIRES ARE HEATING AND MAKING THE TIRE WEAK THERE IS ONLY ONE TIRE AVAILABLE IN THE SIZE THAT GM POSTED ON DOOR STICKER GOODYEAR WRANGLER SR-A LT265/60R20E I PURCHASED THIS TRUCK NEW GM SAYS VIBRATION IS NORMAL THE VIBRATION GETS TO THE POINT WHERE IT FEELS LIKE THE WHEEL WANT TO COME OFF THERE IS A LOT OF PEOPLE WITH THE SAME ISSUES ON LINE GM TRUCKS .COM. *TR

  • Filed Jun 2013

    RECENTLY PURCHASED SILVERADO 3500HD TRUCK, I HAD NO IDEA IT DID NOT HAVE TIRE PRESSURE MONITORING SYSTEM UNTIL I GOT HOME AND WAS GOING THROUGH THE VEHICLE DRIVER INFORMATION CENTER. I THOUGHT ALL CONSUMER VEHICLES HAS THIS SAFETY FEATURE. AS IT TURNS OUT EVERYONE AT THE DEALERSHIP WAS ALSO SURPRISED. CHEVROLET HAS THIS LISTED AS AN OPTION FOR A 3500HD, HOWEVER THEY SAY IT IS NOT A SUPPORTED CONFIGURATION. I THINK THE NHTSA NEEDS TO REVISE THEIR TPMS TO ALL VEHICLES SOLD NOT JUST THOSE BELOW 10,000LBS. TIRE PRESSURE MONITORING IS A BIG SAFETY ISSUE FOR ALL VEHICLES, AND CAN HELP AVOID MANY MISTAKES. I APPRECIATED IT IN MY PREVIOUS VEHICLE, I WAS ALERTED TO A NAIL IN LEAK AND FOUND A NAIL, I COULD HAVE EASILY DRIVEN ON THE TIRE AND HAD IT FAIL WHILE DRIVING. NEAREST I CAN TELL, THE COMPONENTS EXCEPT FOR THE SENSORS ARE IN THE TRUCK AS IT IS THE SAME AS THE 2500HD, GM JUST REFUSES TO MAKE THE REQUIRED SOFTWARE CHANGES TO SUPPORT ADDING TPMS TO MY NEW TRUCK. I'VE GOTTEN EVERY EXCUSE UNDER THE SUN UNTIL I GOT THE ITS NOT A SUPPORTED CONFIGURATION, NOTE I WAS NOT TOLD IT WAS NOT POSSIBLE. (THOUGH SOMEONE DID, STATING THE TIRES WERE THE ISSUE, BUT THE TIRES ON THIS VEHICLE ARE THE SAME AS ON THE 2500HD). *TR

• Visibility/Wiper3

  • Filed Mar 2014

    MY WIPER BLADE WAS DAMAGED FROM ICE AND ROAD SPRAY DURING A STORM. I TRIED TO BUY A REPLACEMENT. FOUND WIPER USES AN ODD VEHICLE SPECIFIC MOUNT. WIPER BLADE SEEMS TO BE ONLY AVAILABLE FROM CHEVY. NOT EVEN A DELCO BLADE IS AVAILABLE. THERE IS NO REASON TO USE A NEW STYLE MOUNT, THE BASIC ARM AND BLADE ARE THE SAME AS ALWAYS. NOT HAVING THE ABILITY TO QUICKLY REPLACE A DAMAGED BLADE DURING BAD WEATHER CREATES A REAL SAFETY ISSUE ESPECIALLY NIGHTS AND WEEKENDS WHEN CHEVY DEALERS ARE CLOSED. *TR

  • Filed Mar 2014

    THE PASSENGER WINDSHIELD WIPER DOES NOT TOUCH THE WINDSHIELD TO THE EXTREME RIGHT IN THE LOWER POSITION. THIS CAUSES A STREAKED WINDSHIELD AND ICE BUILD UP IN THE WINTER. IT MAKES IT HARD TO SO A CAR APPROACHING FROM THE RIGHT IN RAIN AND ALMOST IMPOSSIBLE TO SEE IN THE WINTER WEATHER CONDITIONS. I'VE TAKEN IT TO THE DEALER. THEY REPLACED THE BLADE BUT THE NEW BLADE STILL DOESN'T WIPE THE FULL WINDSHIELD. I'VE CALLED GM AND THEY SIAD THERE IS NOTHING THAT THEY CAN DO SINCE IT MUST BE A DESIGN FLAW IN THE WIPER SYSTEM. I AM AFRAID TO DRIVE AT NIGHT IN A RAIN AND IN THE WINTER WHEN THERE IS ANY ICE OR SNOW. THERE ARE TWO WEBSITES THAT ARE GM TRUCK OWNERS AND THERE ARE SEVERAL COMMENTS VERY CLOSE TO THE PROBLEMS I AM HAVING WITH MY WINDSHIELD WIPERS. *TR

  • Filed Aug 2013

    APRIL, 2013 - TRUCK WAS PARKED OUT SIDE, AND I LEFT FOR A 70 MILE TRIP EARLY IN THE MORNING, AFTER THE DEW HAD FALLEN. JUNE, 2013 - A TROPICAL STORM SWEPT THROUGH THE AREA, DUMPING TONS OF RAIN; CAUSING THE HUMIDITY TO RISE A FEW HOURS LATER AS WELL AS CAUSING EVERYTHING TO BE MOIST/WET. BOTH EVENTS WERE EITHER IN THE EARLY MORNING HOURS OR IN THE EVENING AFTER THE SUN WENT DOWN, AND INVOLVE WETNESS/MOISTURE, HUMIDITY, AND THE INABILITY TO "DRY" THE WINDSHIELD. PROBLEM: THERE IS A "CONDENSATION FILM" THAT FORMS ON THE WINDSHIELD DUE TO THE OUTSIDE ELEMENTS BEING MORE MOIST AND HUMID THAN THE INSIDE OF THE WINDSHIELD. USUALLY, WHEN TURNING ON THE DEFROSTER, THIS WILL "DRY" THE WINDSHIELD AND MAKE THE CONDENSATION FILM GO AWAY. HOWEVER, THE DEFROSTER ON THIS MODEL DOES NOT "DRY" THE WINDSHIELD ON THE RIGHT SIDE (PASSENGER) OF THE VEHICLE. THE AIR COMING OUT OF THE DEFROSTER ON THE RIGHT SIDE IS NOT AS STRONG AS THE LEFT. THERE IS A CONSTANT CONDENSATION FILM THAT FORMS AND REMAINS. THE WIPERS WILL CLEAR THE WETNESS/MOISTURE AWAY, TEMPORARILY, BUT THE FILM REMAINS AND THE MOISTURE/WETNESS RETURNS. THIS MAKES THE VISIBILITY ON THE RIGHT SIDE OF THE TRUCK NON-EXISTENT, AND WHEN TURNING A RIGHT HAND CORNER, OR ENTERING AN INTERSECTION, YOU CAN NOT SEE OUT OF THE RIGHT HAND SIDE OF THE WINDSHIELD. THIS IS A LIABILITY AND ACCIDENT WAITING TO HAPPEN....... CONFIRMATION/MANUFACTURER KNOWLEDGE: I TOOK MY VEHICLE INTO THE DEALER - TWICE - AND WAS TOLD THIS WAS "NORMAL" FOR THIS MODEL. I CONTACTED THE GM HOTLINE, WHO ESCALATED THE CLAIM TO THE ENGINEERING CLAIMS DEPARTMENT AND WAS TOLD THAT THIS IS A RECURRING PROBLEM, THAT THEY WERE AWARE OF IT, AND TOLD THE DEALER NOT TO DO ANY REPAIRS AT THIS TIME. I ALSO TALKED TO THE DEALERS HEAD MECHANIC WHO SAID THAT HE HAS SEEN THIS NUMEROUS TIMES IN THE PAST. IS GM WAITING FOR A DEATH BEFORE FIXING? PICTURES AVAILABLE... *TR

• Seats2

  1 involved a fire

  • Filed Oct 2024

    I believe all the dealership did was dust/armor all my air bag compartment door. It still has a 2013 takata air bag installed which was deployed somehow causing a can of axe body spray to explode which caused the dash, seat, and wiring including the compartment to burn/melt totaling my truck. I could have been killed if I was sitting their.

  • Filed Jan 2014

    THE DRIVER AND PASSENGER HEADREST SQUARE IN THE MIDDLE ARE HARD AS A ROCK. I FEEL IN THE EVENT OF AN ACCIDENT WHEN THE OCCUPANTS HEAD HITS THE HEADREST IT WILL DEFINITELY CAUSE HARM TO THE BACK OF THE PERSONS HEAD. THERE IS NEXT TO NO CUSHIONING IN THE CENTER, THE SIDES ARE SOFT BUT NOT THE MIDDLE. I FEEL THIS IS A BIG SAFETY ISSUE IN THE EVENT OF AN ACCIDENT. *TR

• Fuel System1

  • Filed Jun 2022

    The contact owns a 2013 Chevrolet Silverado 2500. The contact stated while driving 80 MPH, the vehicle stopped unintentionally without warning. The contact was able to shift the vehicle into neutral(N) and pull over to the side of the road. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the CP4 high-pressure fuel injection pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the manufacturer was aware of the failure however, there was no recall for the failure. The failure mileage was 130,000.

• Diesel1

  • Filed Jun 2022

    The contact owns a 2013 Chevrolet Silverado 2500. The contact stated while driving 80 MPH, the vehicle stopped unintentionally without warning. The contact was able to shift the vehicle into neutral(N) and pull over to the side of the road. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the CP4 high-pressure fuel injection pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the manufacturer was aware of the failure however, there was no recall for the failure. The failure mileage was 130,000.

• Traction Control System1

  • Filed Feb 2018

    TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 2500. AFTER STARTING THE VEHICLE, ONLY THE EXTERNAL ROOF LED CAB LIGHT ON THE PASSENGER SIDE WOULD ILLUMINATE, BUT THE DRIVER SIDE LIGHT WOULD NOT. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. ALSO, AFTER STARTING THE VEHICLE, THE SERVICE TRACTION CONTROL, SERVICE STABILITRACK, SERVICE TRAILER BRAKE SYSTEM, AND ABS WARNING INDICATORS ILLUMINATED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,000.

• Engine And Engine Cooling1

  • Filed Oct 2014

    THE 2013 SILVERADO TRUCK I OWN HAS A LOUD POPPING NOISE IN THE EXHAUST SYSTEM WHEN THE TRUCK IS TURNED OFF. I HAVE BEEN TOLD THAT IT IS NORMAL, BUT THE SERVICE MANAGER AT THE DEALERSHIP SAID IT DIDN'T SOUND RIGHT TO HIM. THIS IS CAUSING CONCERN TO ME THAT THE TRUCK MAY BE A FIRE HAZARD SINCE THE EXHAUST GETS SO HOT THAT IT POPS LOUDLY AS IT COOLS OFF. OTHER TRUCKS DO NOT MAKE THIS MUCH NOISE IF ANY. I AM GETTING MORE AFRAID THAT THE TRUCK MAY CATCH ON FIRE WHEN I'M DRIVING IT. I HAVE BEEN WORKING WITH THE DEALERSHIP AND GENERAL MOTORS SINCE JAN. 2014 TO TRY AND RESOLVE THIS ISSUE. AS OF TODAY, OCT. 13, THERE IS STILL ISSUES WITH THE EXHAUST. *TR

• Equipment Adaptive/Mobility1

  • Filed Aug 2013

    APRIL, 2013 - TRUCK WAS PARKED OUT SIDE, AND I LEFT FOR A 70 MILE TRIP EARLY IN THE MORNING, AFTER THE DEW HAD FALLEN. JUNE, 2013 - A TROPICAL STORM SWEPT THROUGH THE AREA, DUMPING TONS OF RAIN; CAUSING THE HUMIDITY TO RISE A FEW HOURS LATER AS WELL AS CAUSING EVERYTHING TO BE MOIST/WET. BOTH EVENTS WERE EITHER IN THE EARLY MORNING HOURS OR IN THE EVENING AFTER THE SUN WENT DOWN, AND INVOLVE WETNESS/MOISTURE, HUMIDITY, AND THE INABILITY TO "DRY" THE WINDSHIELD. PROBLEM: THERE IS A "CONDENSATION FILM" THAT FORMS ON THE WINDSHIELD DUE TO THE OUTSIDE ELEMENTS BEING MORE MOIST AND HUMID THAN THE INSIDE OF THE WINDSHIELD. USUALLY, WHEN TURNING ON THE DEFROSTER, THIS WILL "DRY" THE WINDSHIELD AND MAKE THE CONDENSATION FILM GO AWAY. HOWEVER, THE DEFROSTER ON THIS MODEL DOES NOT "DRY" THE WINDSHIELD ON THE RIGHT SIDE (PASSENGER) OF THE VEHICLE. THE AIR COMING OUT OF THE DEFROSTER ON THE RIGHT SIDE IS NOT AS STRONG AS THE LEFT. THERE IS A CONSTANT CONDENSATION FILM THAT FORMS AND REMAINS. THE WIPERS WILL CLEAR THE WETNESS/MOISTURE AWAY, TEMPORARILY, BUT THE FILM REMAINS AND THE MOISTURE/WETNESS RETURNS. THIS MAKES THE VISIBILITY ON THE RIGHT SIDE OF THE TRUCK NON-EXISTENT, AND WHEN TURNING A RIGHT HAND CORNER, OR ENTERING AN INTERSECTION, YOU CAN NOT SEE OUT OF THE RIGHT HAND SIDE OF THE WINDSHIELD. THIS IS A LIABILITY AND ACCIDENT WAITING TO HAPPEN....... CONFIRMATION/MANUFACTURER KNOWLEDGE: I TOOK MY VEHICLE INTO THE DEALER - TWICE - AND WAS TOLD THIS WAS "NORMAL" FOR THIS MODEL. I CONTACTED THE GM HOTLINE, WHO ESCALATED THE CLAIM TO THE ENGINEERING CLAIMS DEPARTMENT AND WAS TOLD THAT THIS IS A RECURRING PROBLEM, THAT THEY WERE AWARE OF IT, AND TOLD THE DEALER NOT TO DO ANY REPAIRS AT THIS TIME. I ALSO TALKED TO THE DEALERS HEAD MECHANIC WHO SAID THAT HE HAS SEEN THIS NUMEROUS TIMES IN THE PAST. IS GM WAITING FOR A DEATH BEFORE FIXING? PICTURES AVAILABLE... *TR

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.