2024 Chevrolet Silverado 2500HD
Recalls and owner complaints reported to NHTSA
What owners should know
Covers 2020–2026 · 6.6L Duramax L5P diesel and 6.6L V8 gas · Updated 2026-10-01
The Chevy Silverado HD and GMC Sierra HD are mechanically the same trucks, so these notes cover both, in 2500HD and 3500HD. This generation brought the 10-speed Allison automatic, the 6.6L Duramax L5P diesel and a new 6.6L V8 gas engine.
We counted 1,208 owner complaints filed with NHTSA for 2020–2026 Silverado HDs and Sierra HDs: 866 from diesel trucks and 313 from gas trucks (identified by VIN). Complaint counts show what owners report most often, not how many trucks have a problem.
At a glance
- The 10-speed transmission is the most frequently reported problem, about 1 in 4 complaints on both engines. The diesel valve body was recalled for a rear-wheel lock-up risk.
- Trailer brake controller warnings are commonly reported.
- Power tailgates were recalled for opening unexpectedly.
- 2024 trucks have extra recalls, including a steering gear shaft that can break.
10-speed transmission
Transmission problems come up in 218 diesel and 75 gas complaints. Owners describe sudden hard downshifts, limp mode, and valve body failures, sometimes with long waits for parts.
- GM recalled 2020–2022 diesel trucks because the transmission control valve can fail and lock the rear wheels (recall 24V797000), and issued a follow-up recall for trucks repaired incorrectly (26V083000).
- Some 2024 trucks needed full transmission replacements for a related valve problem.
When buying: confirm the transmission recalls are done and ask for any transmission repair records. On the test drive, watch for harsh downshifts or warning messages.
Brakes and trailer brakes
Brakes come up in 268 complaints. Many are about the trailer brake controller: "Check trailer wiring" or "Trailer brakes disconnected" warnings that cut the trailer brakes while towing. Others mention brake noise and a soft pedal when towing. If you tow, test the controller with a trailer connected.
Recalls to check
- Power-unlatching tailgates may open unexpectedly after water gets in (recalls 24V060000 and 24V894000). Door and tailgate complaints are common (133).
- Steering gear shaft can fracture on some 2024 trucks (recall 23V549000)
- Fuel injector flow software on some 2024 diesels
- Hood latch on some 2020 trucks (recalls 20V142000 and 20V324000)
- Brake module water intrusion and fire risk on some 2021–2022 trucks (recall 21V758000)
Before you buy
- Check open recalls at nhtsa.gov/recalls with the VIN. Many of these trucks have several.
- Ask a Chevy or GMC dealer for the service history and remaining factory warranty.
- Bring our used truck inspection checklist.
Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.
Sources (4)
- NHTSA owner complaints and recalls database (our count of 2020–2026 Silverado HD / Sierra HD complaints)
- GM Authority: some 2024 Sierra HD trucks will need a transmission replacement
- GM Authority: 2024 Silverado HD and Sierra HD recalled for fuel injector flow
- SilveradoSierra.com forum: GM transmission recall
Common failures & how to fix them
Parts and video buttons search for your 2024 Chevrolet Silverado 2500HD. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.
10-speed transmission valve body failure
Dealer (recall)Signs: Sudden hard downshifts, limp mode, or rear wheel lock-up on diesels.
Fix: Covered by GM recalls on 2020–2022 diesels. Other repairs are usually under warranty on newer trucks. Ask a dealer for all open recalls and bulletins.
May be covered free by recall 24V797000 / 26V083000. Check the VIN at nhtsa.gov/recalls.
Trailer brake controller warnings
Easy DIYSigns: 'Check trailer wiring' or 'Trailer brakes disconnected' messages that cut the trailer brakes.
Fix: Clean and inspect the 7-pin trailer connector and the trailer's wiring first. If it continues, have a dealer check for bulletins and module updates.
Power tailgate opens unexpectedly
Dealer (recall)Signs: The tailgate unlatches by itself, often after water gets in.
Fix: Covered by GM recalls on 2020–2024 trucks with power-unlatching tailgates.
May be covered free by recall 24V060000 / 24V894000. Check the VIN at nhtsa.gov/recalls.
Steering gear shaft can break (2024)
Dealer (recall)Signs: Loose steering or a clunk. In rare cases loss of steering.
Fix: Covered by a GM recall on some 2024 trucks.
May be covered free by recall 23V549000. Check the VIN at nhtsa.gov/recalls.
Owner's manual
Get the free official owner's manual from Chevrolet's manuals and guides page. Choose 2024 Silverado 2500HD. It covers maintenance schedules, fluids, towing limits and warning lights. Older years may not be listed online.
Recalls
A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.
Tires:Pressure Monitoring And Regulating Systems
Aug 2026 · #26V530000General Motors, LLC (GM) is recalling certain 2024-2025 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with the enhanced towing option and 20-inch accessory tire/wheel package. The tire information label may state the incorrect rear tire pressure, resulting in underinflated tires and preventing the tire pressure monitoring system (TPMS) from displaying a low tire pressure warning.
Risk and fix
Risk: Driving with underinflated tires can increase the risk of a crash.
Fix: Dealers will inspect, update the engine control module (ECM) software, apply a tire label overlay, inflate tires to the correct pressure, and perform a tire pressure monitor system (TPMS) re-learn process as necessary, free of charge. Owner notification letters were mailed September 17, 2026. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N262561970. Vehicle Identification Numbers (VIN) involved in this recall became searchable on NHTSA.gov on August 13, 2026.
Latches/Locks/Linkages:Tailgate:Latch
Nov 2024 · #24V894000General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Risk and fix
Risk: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Fix: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.
Latches/Locks/Linkages:Tailgate:Latch
Feb 2024 · #24V060000General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Risk and fix
Risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Fix: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
Steering
Aug 2023 · #23V549000General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Risk and fix
Risk: A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
Fix: Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.
Owner complaints by area
Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.
- Electrical System531 involved a fire
- Filed Jul 2026
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after turning off the vehicle with a trailer hitched to the vehicle, the trailer brake lights failed to turn off. The contact disconnected the trailer from the vehicle for the trailer brake lights to turn off. Additionally, the electric trailer brakes and turn signals intermittently failed to function properly. The vehicle was taken to the dealer; however, the dealer could not determine where the wiring harness 120-Volt power was going and was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
- Filed Jun 2026
Driving down the highway at 60mph, dash started blinking for trailer brake service needed. Was not trailering anything. Within 3 seconds I had smoke filling the cab, pulled over and got out. Within 3min truck was fully engulfed totally gone. God forbid I was alone but even at that I did not have time to get many things out and keep imagining what a different day I’d be looking at if there were kids with me.
- Filed Jun 2026
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few moments, it restarted itself and accelerated to about 30–40 mph while continuing to shake violently. This happened several times during the trip. Fuel consumption also became extremely abnormal, dropping to approximately 6 miles per gallon. Because Team One Chevrolet in Oakland, Maryland, is the nearest dealer, we drove there for service. After several hours, the dealer returned the vehicle and informed us that they had replaced a sensor. However, after leaving the dealership, the Check Engine light came on again after only three engine starts. I immediately returned to the dealership, where the warning light was cleared. The following day, the Check Engine light returned. When I contacted the dealership, I was told to continue driving the vehicle with the warning light on for one to two weeks. After more than a week, I returned to the dealership, and the light was reset again. A few days later, the same problem reappeared. At that point, I was informed that, according to dealership procedures, replacement parts could not be ordered until the issue had been reported three times. After the third visit, the parts were finally ordered, and I was required to wait several more weeks for another service appointment. I also reported the issue directly to Chevrolet. Despite multiple visits, repeated failures, and a significant amount of time spent attempting repairs, my vehicle remains unrepaired. My factory warranty is approaching expiration, and no one has provided a clear answer regarding what will happen if the upcoming repair attempt fails to resolve the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Filed Apr 2026
Power tailgate opens and closes by itself. Safety of others is at risk if materials fall out on the road while driving if the tailgate opens by itself. There has been a recall for this but my truck vin is not included yet had the same issue. No warning when tailgate started having issues.
- Filed Apr 2026
Batteries being drawn down from a parasitic draw. Tailgate won’t operate from outside the truck and infotainment system malfunctioning also lights flashing periodically. This is the second time in about a month this has happened. The first time the dealer said I had bad batteries so I replaced both of them with Napa batteries. Waiting to hear from the dealer now on the findings this time.
- Showing the 5 most recent of 53.
- Service Brakes381 involved a crash
- Filed Jun 2025
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
- Filed Jun 2025
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
- Filed May 2025
Brake pad failure, at 22,000 miles brake pads are almost worn out and leave extreme amounts of brake dust on wheels. This issue has been happening since 500 miles. Was told by dealer that it's a cheaper pad that the manufacture uses and the wear is normal. Steering wheel shakes when brakes are applied and when you're pulling a load the vehicle starts vibrating and jumping. Now rotors are warped due to the faulty pads wearing out so soon. Dealer and GM refuses to fix it, dealer says it's not covered and not a safety issue and GM has no explanation for their rejection the claim.
- Filed Apr 2025
When hooked to 5th wheel trailer the brakes work good for a day then info center says check trailer brakes. The trailer bakes are not operational at that time. A few minutes later trailer brakes are back working again.The truck keeps shutting off the trailer brakes and sometimes they do not come back on at all. It happens every time I hook up to 5th wheel trailer. I have had it back to dealership 6 times and they can’t fix it.
- Filed Apr 2025
While towing our 25ft travel trailer, I began getting warning from the trailer brake controller which repeatedly disconnected and, thankfully reconnected them after a brief interval. Luckily, the times when I had no trailer brakes did not require rapid stops. That said, towing a 7000 # trailer thru the mountains in a driving rain storm with no brakes randomly caused a bit of concern. After researching this I find this is a known defect and has TSB’s and voluntary recalls in place. (TSB 23-NA-149 and N232414840 respectively) However I was never notified by GM as my VIN was not included in the above. We could have been seriously injured or worse. This tsb is almost 2 years old. Why were we not informed/included? Our issue is identical to the tsb.
- Showing the 5 most recent of 38.
- Power Train36
- Filed Jul 2026
First started around 4 to 6000 miles, felt a shuttering between 50 and 65 mph. Shattering lasted from 10 to maybe 30 seconds let off the fuel and reapplied still there on one or two occasions. RPMs were approximately 2000 RPM shattering stopped in our PMs went down to 1500. This is occurred many times taken to a dealership always get same result, no problem found. Problem always occurs just after a transmission shift which I can tell by RPM. When I apply gas shuttering sometimes increases not always. Also noticed that sometimes shifting on a flat surface 65 miles an hour engine will speed up to almost 2000 RPM and when it goes to shift back, I get a clunk or sometimes a shutter normal cruising is about 1500 RPM at 65 mile an hour. I didn’t notice towing an empty trailer about 2600 pounds shattering seemed worse. With no Trailer I sometimes get erratic shifting where RPM goes 1500 to 2000 to 2500 and then back down again then back up again then it can shift all the way back to 1500 RPM still maintaining 65 mph. Also another problem may be connected to transmission, but I have pulled out into traffic pushed on the pedal and it feels like the truck has no power push on the pedal a little bit more still no power and all of a sudden it’s like everything kicks in RPMs, increase rapidly and truck accelerates extremely fast, throwing things off the dash moving things on the floorboard. Sometimes I see that a downshift occurs and RPMs increase other times I see RPM staying right at the 2000 mark and it still occurs almost got rear ended a couple of times. Check engine light has been on one dealership said they pulled over 40 codes. Still they all claim can’t duplicate problem. Yes I agree it is random but with me watching telemeter and County shift points biggest problem area is fourth gear fifth gear and sixth gear.
- Filed Jun 2026
Transmission Control Valve failed causing my vehicle to drop from 70 miles per hour below 40 miles per hour rapidly on the highway/interstate which could have caused a fatal crash. Called OnStar and was told my code showing was P0747 meaning service now. I called dealerships to get an appt next morning and this happened in the evening and was told the soonest I could get in was a week away, most was longer than that. I did worked in and was told my TCV needed to be replaced. I was told this is a common problem with this truck but when I contacted GM they told me they could only do a 30% courtesy discount because my 2400 Chevy Silverado 2500HD already had 83,000 miles on it and is out of warranty. I have researched this and NHTSA already has a bulletin in place for this same issue but it didn’t include my VIN so they told me there was nothing more than can be done. This is a huge safety risk and concern. My daughter and wife could have been driving my truck and it could have caused a very bad wreck. My vehicle had no prior warning until this happened. My vehicle did say reduced engine performance and my check engine light came on during the event but nothing prior. Now my truck shifts hard and gets hot fast. We opted not to drive and took it to a local dealership for repair due to the risk of injury if we continued to drive it to us and others. We are not put out a vehicle and monthly payment as the part is on back order. GM pretty much is brushing us off and told us we can file a complaint with NHTSA if we feel like it’s something more that needs done. Bulletin number in place for this issue on other VINS is N242454441. I don’t want this to happen to others so I wanted to report it plus I feel like GM should have cover total cost especially with it being a known issue. Thanks
- Filed Apr 2026
While driving the vehicle, the vehicle jolted and made a clunk noise. The check engine light came on accompanied by a message on the Dash stating "Reduce acceleration, Drive with Care". The vehicle went into "limp mode", and appeared to be engaged in a single gear. The vehicle was traveling at approximately 30 mph when the transmission malfunctioned. The vehicle was taken to my local Chevy dealer, where they scanned the vehicle and determined that the Valve Body was the issue, based on the scan result. The vehicle is a 2024 Chevy Silverado 2500HD (Gas). It has 29k miles on it. The vehicle was purchased as a "certified Pre-owned" (lease return). Within 20 miles of being driven from the dealer after purchase, I experienced a jolt & clunk. The failure occured 42 miles later.
- Filed Mar 2026
While driving in heavy interstate traffic on March 18, 2026, the vehicle suddenly downshifted hard to 2nd gear, locking the rear wheels and causing the vehicle to slide out of my lane. The truck then entered limp mode and appeared to be stuck in 2nd gear. I immediately called my chevy dealer to make an appointment to drop the truck off. While researching, I found there was a recall for the same vehicle symptoms, but my truck falls outside of the recall. The truck is currently at the dealership for a valve body replacement, due to a KNOWN issue with the Allision transmission where TSB's have been issued. Chevrolet should be more proactive and recall the trucks, and replace the transmissions instead of a bandaid fix, before someone with less driving awareness/experience is involved in an accident
- Filed Mar 2026
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that on two occasions while driving at various speeds, the vehicle went into LIMP Mode with an audible chime, and several undisclosed messages displayed on the instrument panel. Due to the failure, the vehicle was turned off, and the battery terminals were disconnected for several minutes before being reconnected. The vehicle resumed to normal functionality and the warning lights independently turned off after driving for a while. The vehicle was taken to an independent mechanic who discovered several diagnostic trouble codes associated with the transmission control module. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
- Showing the 5 most recent of 36.
- Unknown or Other231 involved a fire
- Filed Jun 2026
Driving down the highway at 60mph, dash started blinking for trailer brake service needed. Was not trailering anything. Within 3 seconds I had smoke filling the cab, pulled over and got out. Within 3min truck was fully engulfed totally gone. God forbid I was alone but even at that I did not have time to get many things out and keep imagining what a different day I’d be looking at if there were kids with me.
- Filed Jun 2026
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few moments, it restarted itself and accelerated to about 30–40 mph while continuing to shake violently. This happened several times during the trip. Fuel consumption also became extremely abnormal, dropping to approximately 6 miles per gallon. Because Team One Chevrolet in Oakland, Maryland, is the nearest dealer, we drove there for service. After several hours, the dealer returned the vehicle and informed us that they had replaced a sensor. However, after leaving the dealership, the Check Engine light came on again after only three engine starts. I immediately returned to the dealership, where the warning light was cleared. The following day, the Check Engine light returned. When I contacted the dealership, I was told to continue driving the vehicle with the warning light on for one to two weeks. After more than a week, I returned to the dealership, and the light was reset again. A few days later, the same problem reappeared. At that point, I was informed that, according to dealership procedures, replacement parts could not be ordered until the issue had been reported three times. After the third visit, the parts were finally ordered, and I was required to wait several more weeks for another service appointment. I also reported the issue directly to Chevrolet. Despite multiple visits, repeated failures, and a significant amount of time spent attempting repairs, my vehicle remains unrepaired. My factory warranty is approaching expiration, and no one has provided a clear answer regarding what will happen if the upcoming repair attempt fails to resolve the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Filed Jan 2026
My husband and I were driving his Chevy Silverado with our two dogs in the back. Without any warning or any alert, our vehicle came to a complete stop in the middle lane on a three lane highway. Not a slow stop where there was any time. I’m confirming immediate. At that time, the vehicle would not move at all for almost 5 minutes. As we sat there praying to God that we wouldn’t die as tractor trailers and other vehicles came flying past missing us by inches. It’s truly a miracle that no one was killed. He put truck in neutral and pressed start button and was not able to go any faster then 5 mph and once again a miracle we were able to make it to shoulder of highway without being hit. The vehicle was shaking excessively and flashing things like emissions, traction, as our videos and pictures will show when we made it to side of highway. This is a disgrace that any vehicle would ever be manufactured with this outcome. I am deeply grateful that my husband and I and our two dogs are alive and not injured but this should NEVER happen again.
- Filed Jan 2026
The check engine light goes on continously and it goes to limp mode. The truck cannot be driven daily and most of the time is in the dealer fixing the updates or computer. It is not an equipment problem but a computer problem.
- Filed Jan 2026
I was leaving my farm property after loading my truck and tailgate and drove home 20 miles. At some point in the drive my tailgate dropped and fell onto the trailer tongue. This caused damage to my tailgate. I have called the dealer and they informed me there was a recall on the tailgate latch but they completed the work on the recall defect. I am questioning this and want to understand what to do now. I don't trust the tailgate and the truck has no warning system for when the tailgate drops like a door open signal.
- Showing the 5 most recent of 23.
- Engine13
- Filed Jul 2026
First started around 4 to 6000 miles, felt a shuttering between 50 and 65 mph. Shattering lasted from 10 to maybe 30 seconds let off the fuel and reapplied still there on one or two occasions. RPMs were approximately 2000 RPM shattering stopped in our PMs went down to 1500. This is occurred many times taken to a dealership always get same result, no problem found. Problem always occurs just after a transmission shift which I can tell by RPM. When I apply gas shuttering sometimes increases not always. Also noticed that sometimes shifting on a flat surface 65 miles an hour engine will speed up to almost 2000 RPM and when it goes to shift back, I get a clunk or sometimes a shutter normal cruising is about 1500 RPM at 65 mile an hour. I didn’t notice towing an empty trailer about 2600 pounds shattering seemed worse. With no Trailer I sometimes get erratic shifting where RPM goes 1500 to 2000 to 2500 and then back down again then back up again then it can shift all the way back to 1500 RPM still maintaining 65 mph. Also another problem may be connected to transmission, but I have pulled out into traffic pushed on the pedal and it feels like the truck has no power push on the pedal a little bit more still no power and all of a sudden it’s like everything kicks in RPMs, increase rapidly and truck accelerates extremely fast, throwing things off the dash moving things on the floorboard. Sometimes I see that a downshift occurs and RPMs increase other times I see RPM staying right at the 2000 mark and it still occurs almost got rear ended a couple of times. Check engine light has been on one dealership said they pulled over 40 codes. Still they all claim can’t duplicate problem. Yes I agree it is random but with me watching telemeter and County shift points biggest problem area is fourth gear fifth gear and sixth gear.
- Filed Apr 2026
On or about March 14, 2026 vehicle in question stopped working, losing all power and gave a message that the vehicle was over heating and to turn off immediately. A large amount of steam emitted through the coolant reservoir that was a mixture of oil and coolant. Vehicle was towed to a manufacturer service location. The oil/coolant system ruptured damaging the radiator, thermostat, hoses and related parts. Vehicle with low mileage/hours was consuming engine oil at what one would consider a greater rate. ( 1 quart every other day). Our organization is aware that the diesel model of this truck had a recall for a oil/cooling system issue and we believe the same liability may lay with the gas version. Mileage was approximately 13,000 at time of breakdown.
- Filed Mar 2026
My 2024 Chevrolet Silverado 2500HD Bison ZR2 (VIN [XXX] ) suddenly lost all power steering, acceleration, and propulsion while driving my children to school at approximately 8:00 AM on March 16, 2026. The truck came to a complete stop with no warning lights or prior indication. This matches the exact ‘critical issue with the engine and transmission system’ alert I received from OnStar Advanced Diagnostics the same morning. Steering was completely unresponsive and I had no acceleration. My children were passengers — this was extremely dangerous. I have not driven the vehicle since and have requested towing to the dealer. Please investigate under any open probes into 2024 Silverado HD power-loss and steering failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Filed Jan 2026
The check engine light goes on continously and it goes to limp mode. The truck cannot be driven daily and most of the time is in the dealer fixing the updates or computer. It is not an equipment problem but a computer problem.
- Filed Jan 2026
My 2024 Chevrolet 2500HD Duramax experienced a forced emissions derate event with a speed-limited countdown. The vehicle suddenly lost normal operating capability and became unsafe and undrivable. The truck was disabled in Enid, Oklahoma and had to be recovered and transported to a dealership. Prior to failure, the vehicle showed abnormal DEF/emissions behavior. The failure involves the SCR/DEF emissions system. I later confirmed this vehicle has a completed Product Emissions Recall for SCR Fault Detection. Despite that recall, the emissions system failed and triggered a derate and loss-of-mobility event. The truck is currently at Classic Chevrolet in Owasso, OK for diagnosis.
- Showing the 5 most recent of 13.
- Fuel/Propulsion System8
- Filed Jul 2026
Due to the Fuel Pump Power Control Module (Part number 13554821) failure, my vehicle stalled in the middle of a turn while pulling a 10,000 pound RV. This caused me to lose both power steering and braking capabilities. From what I gather, this part is part of a "phased" initiative recall (see N252516900 Fuel Pump Power Control Module). This part was seemingly installed in all or most of GM SUVs and Trucks since 2021. Unfortunately, only some 2021-2023 models are under recall due to the "phased" nature of this recall. Meanwhile, all Heavy Duty trucks are driving around on our roadways, highways, and interstates, just like I was, towing heavy machinery, equipment, and RVs because both you and GM are dragging your feet on demanding these flawed modules be removed from these vehicles. In summation, virtually every GM SUV and truck on the road produced since 2021 is a ticking time bomb that could stall at any moment and disable both power steering and braking capability. If thats not bad enough, concerned owners, such as myself, are stonewalled with the words "there is no active recall on your vehicle " both by GM and your very website. The "phased" nature of this recall is unacceptable and is putting lives at risk. Had I been traveling at highway speeds when this failure occurred, while towing a heavy load, with braking traffic in front of me or a sharp turn, I would not have been able to stop or turn. This is an urgent matter and should be addressed accordingly, not in a "phased" manner.
- Filed Jan 2026
My 2024 Chevrolet 2500HD Duramax experienced a forced emissions derate event with a speed-limited countdown. The vehicle suddenly lost normal operating capability and became unsafe and undrivable. The truck was disabled in Enid, Oklahoma and had to be recovered and transported to a dealership. Prior to failure, the vehicle showed abnormal DEF/emissions behavior. The failure involves the SCR/DEF emissions system. I later confirmed this vehicle has a completed Product Emissions Recall for SCR Fault Detection. Despite that recall, the emissions system failed and triggered a derate and loss-of-mobility event. The truck is currently at Classic Chevrolet in Owasso, OK for diagnosis.
- Filed Jan 2026
2024 Chevrolet 2500 HD purchased new. Delivered with missing capless fuel adapter. Pointed out missing capless adapter defect to Chevrolet dealer. Dealer refused to correct defect. When the vehicle ran out of fuel on busy roadway a large quanity of fuel splashed on the owner, the vehicle and the road creating the potential risk of serious fire, injury and environmental hazard. Owner had to purchase the capless adapter from the dealer service department when #1 it should have been included with vehicle purchase #2 Dealer should have corrected this serious safety issue when customer brought it to their attention.
- Filed Aug 2025
The fuel pump inside the tank shorted out and left us stranded. This is the same pump that was used on the the 2022 Duramax systems however they upped the fuel pressure on the 2024 refresh and it has become a known problem of shorting out.
- Filed Jun 2025
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
- Showing the 5 most recent of 8.
- Exterior Lighting7
- Filed May 2026
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while at a stop sign all lights on the outside of the vehicle began to turn on and off independently. No warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that the headlight control module needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure, and they referred him to call NHTSA to file a complaint. The failure mileage was 61,000.
- Filed Dec 2025
Very limited while driving in the dark cause head lights go off and can’t drive in the rain or snow cause wipers turn off not save for my family and I and other drivers on the road Thai all happen, After the dealer (Lithia Chevrolet of Redding, CA) performed GM recall programming on the Serial Data Gateway Module (SDGM) and related software updates, my truck began having serious electrical failures. Immediately after the recall work, all exterior lights, interior lights, and trailer lights began flickering on and off while driving. The windshield wipers also pause or stop for a moment when this happens. None of these issues existed before the recall. This appears to be a module reset or corrupted calibration caused during the recall reprogramming. GM has already told NHTSA that they have hundreds of field complaints about flickering headlamps on 2024 trucks, and they identified lighting flicker as a safety defect. My symptoms match those issues exactly. The dealer refuses to accept responsibility, saying the recall is “closed,” but the electrical failure only began immediately after their programming. This is a safety hazard when driving at night or in the rain, and it affects the trailer braking/lighting circuits as well. I have an active GM case opened for this issue. The truck is unsafe to operate in this condition. I am requesting that NHTSA investigate whether the recall programming is causing electrical module failures and whether additional action is needed.
- Filed Oct 2025
Can not see when driving in reverse in the dark. Camera image appears as a red fog and I can't see a thing. I tried using the rear view mirrors and again could not see anything. Totally driving in reverse in the blind. Absolute safety issue that needs to be addressed. I don't know if this is a camera issue, a lighting issue or both. I have an appointment with the dealership I purchased the vehicle from on 10/23/2025 to address the problem explained above. I purchased this vehicle as a used unit with less than 8,000 miles and this was the first time I had the occasion to operate the vehicle in reverse in the dark.
- Filed Jun 2025
I was making a right turn and my signal started flashing faster than normal and stated service passenger front turn lamp. There is no way of service without replacing the entire headlight which is $2000.00 for one side. Took to gm dealer about a month ago to diagnose the opposite side and they stated warranty will not cover it. The truck had approximately 76k miles on it when the driver side was looked at and the passenger side was with 78k miles. I have contacted gm warranty claims department twice now to put it all on record. It’s a major safety concern when I have no turn signals on the front which could easily cause a crash. It also is a concern of being pulled over by any law official for something that I can not control and it’s not like I can just go to a local parts store to get a bulb on a weekend due to a poor design by General Motors. Other trucks of the same year with the same headlights that I have are being recalled due to the same issues but since my build date doesn’t fall into that category they do not want to take the responsibility of making things right or help prevent safety incidents from happening that could cause harm their customers and innocent bystanders
- Filed Apr 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed with left turn indicator light activated, the message "Turn Signal light Fault Detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the headlight assembly. The vehicle was not repaired; however, the contact stated that the vehicle had since returned to normal functionality. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,240.
- Showing the 5 most recent of 7.
- Steering61 involved a crash
- Filed Jul 2026
The contact's husband owned a 2024 Chevrolet Silverado 2500. The contact stated that while driving approximately 54 MPH, the steering wheel jerked to the left and sent the vehicle over onto the opposite side of the road, where the vehicle struck a steel electric pole. The contact stated that the two front and two side air bags deployed. The Police Department, Sheriff's Office, and the Fire Department were called, and the firemen used the jaws of life to extract the contact's husband from the vehicle. A Police report was filed. Medical attention was needed, and the contact's husband was taken by ambulance and then airlifted to a hospital. The contact's husband sustained a compound fracture to the left forearm, a fractured pelvic bone, fractures to the C5, C6, and C7 in the neck, a fractured first rib, a spine injury, and a left knee injury. The vehicle was towed to an independent mechanic, where the vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 18,400.
- Filed Mar 2026
My 2024 Chevrolet Silverado 2500HD Bison ZR2 (VIN [XXX] ) suddenly lost all power steering, acceleration, and propulsion while driving my children to school at approximately 8:00 AM on March 16, 2026. The truck came to a complete stop with no warning lights or prior indication. This matches the exact ‘critical issue with the engine and transmission system’ alert I received from OnStar Advanced Diagnostics the same morning. Steering was completely unresponsive and I had no acceleration. My children were passengers — this was extremely dangerous. I have not driven the vehicle since and have requested towing to the dealer. Please investigate under any open probes into 2024 Silverado HD power-loss and steering failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Filed Apr 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving and exceeding 55 MPH, the vehicle was pointing to the left. There were no warning lights illuminated. The contact had taken the vehicle to a dealer who diagnosed the vehicle and confirmed that the vehicle was not driving straight. The vehicle was repaired; however, the failure recurred. The contact initially thought the failure was with the alignment however, the vehicle remained pulling to the left while. The vehicle had several undisclosed repairs performed on the vehicle however, the failure persisted. The manufacturer was made aware of the failure and a case was opened with the engineers; however, the case was never resolved, and the manufacturer closed the case. The failure mileage was approximately 1.
- Filed Jan 2025
steering wheel has excessive play. i have had it looked at by two different dealerships and they are trying to convince me that this is normal. there is about 1 inch of dead band in the straight-ahead position. the dead band movement of the steering wheel shaft does not move the pitman arm at all. the last time i took it to the dealership i asked if they could check the over center preload on the steering gear. they said they checked it and it could not be tightened any further without causing secondary problems. I do not believe they performed the actual adjustment as it would have required the steering gear to be removed and adjusted on the bench. the free play results in delayed corrections in correcting for lane drift. i have driven similar trucks and there is very little if any free play. this issue has been present since new.
- Filed Jun 2024
Charging system failed The system failed with no warning, we were traveling on a country curvy road and about to descend a grade. With the charging system failure, the truck lost power to brakes and steering. It's at the dealer, being inspected etc. No warning lights or message until the failure occured, then a battery light appeared and a charging system failed message.
- Showing the 5 most recent of 6.
- Latches/Locks/Linkages3
- Filed Sep 2026
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed during a rainstorm, the contact discovered that the tailgate had inadvertently opened. The contact attempted to close the tailgate, but the failure persisted. The vehicle was taken to the dealer, who determined that the exterior touchpad switch assemblies needed to be replaced. The contact related the failure to NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone. The failure mileage was approximately 63,000.
- Filed Dec 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after parking and turning off the vehicle, the tailgate inadvertently unlatched and opened. The contact stated that the failure was caused by a short-circuit in the tailgate electronic gate switch due to water entering the unit. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 24V894000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.
- Filed Feb 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the recall repair failed to prevent the failure from occurring. The contact stated that while her husband was driving at an undisclosed speed and hauling a camper, the tailgate independently opened, fell, and bent the camper lift. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
- Vehicle Speed Control3
- Filed Feb 2026
When driving, between the speeds of 40-50mph, the wheels would lock up without warning. This happened 4 times during the month of January, sometimes in 4wd. This occurred at speed when the vehicle seemed to be upshifting. Control of the vehicle would be lost during the lockup as the wheels would stop rotation entirely and rather violently. Check engine light came on after the 4th incident, reducing power and a code of P0747 "Pressure Control Solenoid "A" Stuck On". The transmission valve body was repaired by the local Chevrolet dealership under powertrain warranty. This is a known issue on previous years of this truck with the same transmission but has not been expanded to cover this vehicle. Thankfully, I was able to maintain contorol and was not in traffic when this occurred. I notified the dealer that the vehicle was shifting very hard during the last visit but no codes or issues were found at that time indicating an issue.
- Filed Nov 2024
While using adaptive cruise control, the system can detect a vehicle and immediately apply the brakes or slow down. In some cases, it may detect a vehicle (the vehicle icon appears) and trigger an immediate red collision light flash, followed by automatic braking. However, during these events, there were no cars ahead of the vehicle. There was no obstruction of sensors or cameras, and the incidents occurred in various weather conditions, including rain, snow, and clear days, both during the day and night. If the road is slick or slippery, this could potentially lead to a loss of control. Additionally, if another vehicle is following closely behind, it could result in a collision.
- Filed Oct 2023
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
- Structure3
- Filed Sep 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed, the trailer hitch detached. The contact stated that the failure occurred while a trailer was hitched to the vehicle. The contact stated that the failure caused damage to the trailer and a hole in the bed of the vehicle. In addition, the contact performed an inspection of the vehicle and noticed that the trailer hitch was not properly welded. The vehicle was taken to an independent mechanic, where it was confirmed that the metal hitch was not penetrated. The vehicle was taken to the dealer, where the vehicle was diagnosed. The contact was informed that the results could not be disclosed to the contact. The contact stated that because of the failure and not knowing the safety of the vehicle, the vehicle had not been driven since. The manufacturer was made aware of the failure, and a case was filed. The manufacturer requested a third-party investigation. The contact was requested to take the vehicle to the dealer. The manufacturer requested that the vehicle be taken to the dealer so that the third-party investigation could be performed. The vehicle was picked up by the dealer. The contact was informed that the investigation was completed; however, the results were not shared with the contact. The failure mileage was 29,300.
- Filed Jul 2025
The tailgate releases on its own multiple times a day. Once it’s down, you can hear it attempt to do it again and the lights flash. It drained the battery also
- Filed Jul 2024
After a rain storm the tailgate started malfunctioning. Now it does it all the time even on pure sunny days. It will go up and down randomly without anyone touching a button. It does it so much it drained both batteries, which left the truck inoperable. The dealer said it’s not under the recall that’s out for other trucks and to just bring it up for repair.
- Forward Collision Avoidance2
- Filed Jun 2026
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few moments, it restarted itself and accelerated to about 30–40 mph while continuing to shake violently. This happened several times during the trip. Fuel consumption also became extremely abnormal, dropping to approximately 6 miles per gallon. Because Team One Chevrolet in Oakland, Maryland, is the nearest dealer, we drove there for service. After several hours, the dealer returned the vehicle and informed us that they had replaced a sensor. However, after leaving the dealership, the Check Engine light came on again after only three engine starts. I immediately returned to the dealership, where the warning light was cleared. The following day, the Check Engine light returned. When I contacted the dealership, I was told to continue driving the vehicle with the warning light on for one to two weeks. After more than a week, I returned to the dealership, and the light was reset again. A few days later, the same problem reappeared. At that point, I was informed that, according to dealership procedures, replacement parts could not be ordered until the issue had been reported three times. After the third visit, the parts were finally ordered, and I was required to wait several more weeks for another service appointment. I also reported the issue directly to Chevrolet. Despite multiple visits, repeated failures, and a significant amount of time spent attempting repairs, my vehicle remains unrepaired. My factory warranty is approaching expiration, and no one has provided a clear answer regarding what will happen if the upcoming repair attempt fails to resolve the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Filed Nov 2024
While using adaptive cruise control, the system can detect a vehicle and immediately apply the brakes or slow down. In some cases, it may detect a vehicle (the vehicle icon appears) and trigger an immediate red collision light flash, followed by automatic braking. However, during these events, there were no cars ahead of the vehicle. There was no obstruction of sensors or cameras, and the incidents occurred in various weather conditions, including rain, snow, and clear days, both during the day and night. If the road is slick or slippery, this could potentially lead to a loss of control. Additionally, if another vehicle is following closely behind, it could result in a collision.
- Visibility/Wiper2
- Filed Dec 2025
Very limited while driving in the dark cause head lights go off and can’t drive in the rain or snow cause wipers turn off not save for my family and I and other drivers on the road Thai all happen, After the dealer (Lithia Chevrolet of Redding, CA) performed GM recall programming on the Serial Data Gateway Module (SDGM) and related software updates, my truck began having serious electrical failures. Immediately after the recall work, all exterior lights, interior lights, and trailer lights began flickering on and off while driving. The windshield wipers also pause or stop for a moment when this happens. None of these issues existed before the recall. This appears to be a module reset or corrupted calibration caused during the recall reprogramming. GM has already told NHTSA that they have hundreds of field complaints about flickering headlamps on 2024 trucks, and they identified lighting flicker as a safety defect. My symptoms match those issues exactly. The dealer refuses to accept responsibility, saying the recall is “closed,” but the electrical failure only began immediately after their programming. This is a safety hazard when driving at night or in the rain, and it affects the trailer braking/lighting circuits as well. I have an active GM case opened for this issue. The truck is unsafe to operate in this condition. I am requesting that NHTSA investigate whether the recall programming is causing electrical module failures and whether additional action is needed.
- Filed Oct 2025
Can not see when driving in reverse in the dark. Camera image appears as a red fog and I can't see a thing. I tried using the rear view mirrors and again could not see anything. Totally driving in reverse in the blind. Absolute safety issue that needs to be addressed. I don't know if this is a camera issue, a lighting issue or both. I have an appointment with the dealership I purchased the vehicle from on 10/23/2025 to address the problem explained above. I purchased this vehicle as a used unit with less than 8,000 miles and this was the first time I had the occasion to operate the vehicle in reverse in the dark.
- Tires2
- Filed Apr 2025
The contact owns a 2024 Chevrolet Silverado 2500 equipped with Goodyear Tires, Tire Line: Wrangler Trail Runner AT, Tire Size: 275/65/R20, DOT Number: 1PJ0TJB2V. The contact stated that the passenger's side rear tire had a large bulge along the sidewall. The vehicle was taken to the dealer, where it was determined that the passenger's side rear tire needed to be replaced. The tire was not yet replaced. The tire manufacturer was not made aware of the failure. The tire failure mileage was 1,500. The vehicle failure mileage was 2,500. The VIN was unavailable.
- Filed Jul 2024
Tires lt275/65r20 is the size. I purchased my truck Oct 2023. The day after i got home. I noticed a bulge in the sidewall of the front tire. I took it to the dealer the next day and they replaced it. But not after they accused me of hitting something. Luckily i had the picture the salesman had sent prior to me purchasing the truck and it was visible there. So a few weeks noticed 2 tires had same problem. Dealer again tried to say it was caused by an impact. They would not replace. so i called goodyear who had no problem replacing them at Belle tire. This past sunday, same tires that were replaced had a bulging in the side walls again! Belle tire replaced AGAIN under goodyear warranty but with 2 different good year tires. So I don't know if this is a good year defect or wrong tire being sold for these large trucks. The safety of my family is important to me, and these tires problems are scary. I purchased this truck from Hubler Chevrolet in Indianapolis.
- Back Over Prevention2
- Filed Jan 2024
Truck has been in and out of the shop since July. For more than 70 days total. I received a printout from a Chevy dealership in Georgia that indicated the main computer system lost communication with other components 11 times. It indicated it lost communication with the brake system control module three times and lost communication with the engine control module twice. Not sure exactly what that means, but it sounds rather serious. I've been trying since July to get GM or the dealership to buyback or replace my vehicle. Neither had ANY interest whatsoever. After I provided the attached photo to GM, they decided to buy my vehicle back. Seems that this issue is bigger than I know and surely needs some oversight from NHTSA so no one gets seriously injured due to GM's carelessness to address issues when they were brought up.
- Filed Dec 2023
On July 1st, 2023, I purchased a 2024 Chevrolet Silverado 2500 from Orielly Chevrolet in Tucson, Arizona. On July 2nd, 2023, an error message popped up on the dash, “Park Assist Blocked See Owner’s Manual”. It continued to happen on and off til this very day. The dealership "attempted" to fix the issue, but it obviously hasn't been resolved. Due to equipment being faulty, the chances of an accident whilst back up are significantly increased. At one point on this ordeal, the truck was in the shop for 61 days. It had been in my possession for 18 days. I am currently in the process of a buyback for the vehicle. I had to hire a lemon law attorney. A supervisor from GM advised that GM is refusing a buy back for the vehicle. The vehicle also displayed an error, "key not found" while I was driving at 50mph. A bit unsettling. That error showed up twice on the dash. The dealership said they fixed the issue with a software update. Recently, the vehicle has a ticking noise on the left side of the engine, and the engine idles so low, that it feels like it's going to stall. Those issues haven't been addressed at the shop, because I start a new job on Monday(12/4) and had to drive over 2k miles to get here. Thankfully the truck made it. Not a concern I should have with a brand new vehicle.
- Trailer Hitches1
- Filed Sep 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed, the trailer hitch detached. The contact stated that the failure occurred while a trailer was hitched to the vehicle. The contact stated that the failure caused damage to the trailer and a hole in the bed of the vehicle. In addition, the contact performed an inspection of the vehicle and noticed that the trailer hitch was not properly welded. The vehicle was taken to an independent mechanic, where it was confirmed that the metal hitch was not penetrated. The vehicle was taken to the dealer, where the vehicle was diagnosed. The contact was informed that the results could not be disclosed to the contact. The contact stated that because of the failure and not knowing the safety of the vehicle, the vehicle had not been driven since. The manufacturer was made aware of the failure, and a case was filed. The manufacturer requested a third-party investigation. The contact was requested to take the vehicle to the dealer. The manufacturer requested that the vehicle be taken to the dealer so that the third-party investigation could be performed. The vehicle was picked up by the dealer. The contact was informed that the investigation was completed; however, the results were not shared with the contact. The failure mileage was 29,300.
- Air Bags11 involved a crash
- Filed Feb 2025
The contact owns a 2024 Chevrolet Silverado HD Crew. The contact stated while driving at 45 MPH on a green traffic light, another vehicle was attempting to turn left while distracted by her phone. The contact veered to the left to avoid crashing with the other vehicle but was unsuccessful and landed 15 feet forward after the collision. No air bags were deployed, causing both the driver and passenger to be injured. The contact stated he sustained injuries on both his left and right hand and lower back, for which he was currently receiving treatment. No information was available on the other individual injured. The damage to the vehicle was on the front passenger's side. No warning light illuminated. The vehicle was then taken to a dealer where it was pending a diagnosis however the frame was to be welded however due to the metal material the contact was concerned about it being back on the roadway. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000.
- Visibility1
- Filed Jan 2025
See attached document for complaint.
- Hydraulic1
- Filed Mar 2024
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving with a travel trailer attached to the vehicle, the braking system intermittently failed to operate while depressing the brake pedal. The contact stated that the "Check Trailer Wiring" message was displayed on the instrument panel and then followed by the "Trailer Brakes Connected," message. The vehicle had been taken to a dealer; however, no defect was found with the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 1,700.
- Fuel System1
- Filed Nov 2023
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where the battery was disconnected temporarily to reset the ECM. The check engine warning light was reset; however, the failure reoccurred while driving. Additionally, the contact stated that the vehicle was experiencing abnormal fuel consumption. The contact stated that the fuel economy was 8.2 - 9 miles per gallon while driving and hauling a trailer. The contact related the failure to an unknown GM voluntary recall for Faulty Fuel Injector Flow Rate. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 400.
- Diesel1
- Filed Nov 2023
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, where the battery was disconnected temporarily to reset the ECM. The check engine warning light was reset; however, the failure reoccurred while driving. Additionally, the contact stated that the vehicle was experiencing abnormal fuel consumption. The contact stated that the fuel economy was 8.2 - 9 miles per gallon while driving and hauling a trailer. The contact related the failure to an unknown GM voluntary recall for Faulty Fuel Injector Flow Rate. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 400.
- Lane Departure1
- Filed Oct 2023
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
Safety ratings
NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.
| Version | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 4WD | Not rated | ★★★★★ | ★★★★★ | Not rated |
| 4WD | Not rated | Not rated | Not rated | Not rated |
| 4WD | Not rated | Not rated | Not rated | Not rated |
| RWD | Not rated | ★★★★★ | ★★★★★ | Not rated |
| RWD | Not rated | Not rated | Not rated | Not rated |
| RWD | Not rated | Not rated | Not rated | Not rated |