2013 GMC Sierra 2500HD

What owners should know

Covers 2011–2014 · 6.6L Duramax LML diesel and 6.0L V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2013 GMC Sierra 2500HD. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• Duramax LML fuel pump (CP4) failure

  Best left to a shop

  Signs: Sudden stalling or no-start, low fuel pressure codes such as P0087.

  Fix: Prevention: change the fuel filter on schedule and buy fuel from busy stations. Some owners replace the CP4 with a different pump design as prevention. A failed pump usually means a full fuel system replacement at a diesel shop.

  Shop: Duramax fuel filterShop: Duramax CP3 conversion kit▶ How-to videos

• DEF heater and NOx sensor problems

  Moderate DIY

  Signs: 'Poor DEF quality' or reduced power messages, check engine light.

  Fix: Scan for codes. Common fixes are a NOx sensor or the DEF heater and tank assembly.

  Shop: Duramax NOx sensorShop: Duramax DEF heater▶ How-to videos

• Worn idler arm and pitman arm

  Moderate DIY

  Signs: Loose, wandering steering, clunks, play in the steering wheel.

  Fix: Replace the idler arm and pitman arm, and check tie rods. Many owners add an idler arm support brace. Get an alignment afterward.

  Shop: idler armShop: pitman armShop: idler arm support kit▶ How-to videos

• Cracked dashboard

  Easy DIY

  Signs: Cracks across the dash top, especially near the passenger airbag.

  Fix: Cover it with a molded dash cover or replace the dash pad. Make sure a cover doesn't block the airbag.

  Shop: dash cover▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Air Bags:Frontal:Passenger Side:Inflator Module

  Feb 2021 · #21V054000

  General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk and fix

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

• Air Bags:Frontal:Passenger Side:Inflator Module

  Feb 2021 · #21V053000

  General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."

  Risk and fix

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.

• Equipment

  Apr 2018 · #18V267000

  General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

  Risk and fix

  Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

  Fix: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Unknown or Other17

  • Filed Aug 2023

    I was driving and the transmission control module failed, putting the truck into limp mode with no prior warning. This was a hazard to myself and other drivers as it happened on a very busy road. I use this truck to pull our fifth wheel camper and luckily we were not pulling the camper at that time or this could’ve been a lot worse with the truck just stalling putting my families safety at risk and being broke down in the middle of nowhere. I took the truck to a repair shop in the city that I live in and it was confirmed that the TCM was bad. Tried to order a new TCM and they are back ordered for months and even over a year. Had to send it into a company in South Carolina for repair of the TCM with a cost of approximately $1300. There are thousands of people with this issue, and this should’ve been addressed by GM and a recall sent out to the owners of the vehicles. After the truck went into limp mode, there was a error message but no other prior warning.

  • Filed May 2023

    The TCM failed while my husband was driving the pick up and this also set off the posi traction control and stabilization link. The truck has fluctuating shifting and could have cause a wreck if there had been someone behind him because the speed dropped on the tuck and it the transmission can't shift properly or consistently for safe driving. The part has been on nationwide backorder for over a year.. this truck can not function properly with out this part. Calling the dealership there are many vehicles affected with this problem and no estimates time of part arrival replacement. The dealership knew exactly what the problem was when called but didn't recommend dropping the truck off as there are no ETA on replacement. Their recommendations is to research online to try to have the part repaired. No the part has not been inspected as it it unsafe to drive at the moment and there are no available replacement parts for the TCM at this time. The warning lights did not come on until the part failed to allow the transmission to shift. Per some people on a face book group this has apparently been a known issue with this part since 2011.

  • Filed Jun 2022

    Dash is cracked in multiple places. Dash is not structural however loose shards of plastic pose a serious safety hazard if they were to come loose as a the result of a sudden change in acceleration. Vehicle is low milage with 130k miles, previous owner failed to report or repair the failed dash prior to my ownership. It is a common failure on GM vehicles however it is very expensive to repair, unwarranted, yet poses a serious safety hazard. Dash will need to be repaired to ensure the safety of me and my family.

  • Filed Feb 2021

    I PURCHASED A VEHICLE THAT WAS ADVERTISED AS HAVING 52000 MILES ON THE ODOMETER. I LOOKED AT THE VEHICLE AND ENDED UP PURCHASING THE VEHICLE FOR 24,500. THE VEHICLE WAS AS IT APPEARED AS ADVERTISED. THE SELLER PROVIDED A COPY OF A CARFAX REPORT WHICH SHOWED THE VEHICLE HAD 52000 MILES ON IT WITH NO DAMAGE REPORTED, HOWEVER I WAS UNABLE TO RUN MY OWN CARFAX AT THE TIME OF PURCHASE DUE LACK OF INTERNET ACCESS. LATER ON AFTER THE PURCHASE I WAS ABLE TO LOOK UP MY OWN CARFAX AND IT SHOWED THAT THE VEHICLE HAD 314,635 MILES AS THE LAST ODOMETER READING AS WELL AS MODERATE DAMAGE REPORTED. I CHECKED ON AUTOCHECK AS WELL AND THE SAME MILES APPEARED BUT DAMAGE WAS NOT REPORTED IN THIS INSTANCE. I VIEWED THE PINK SLIP AT THE TIME AS WELL AND IT APPEARED TO BE LEGITIMATE BUT AFTER CLOSER VIEWING WHERE THE LAST ODOMETER READING WAS WRITTEN IT LOOKED AS IF HE HAD FORGED THE NUMBERS AND CHANGED THEM. I AM UNSURE AS TO WHAT TO DO AT THIS POINT. I DO NOT KNOW HOW MILES ARE ON THE VEHICLE AND I DON'T KNOW IF THERE'S ANYTHING ELSE WRONG OR FRAUDULENT REGARDING THIS. IT WOULD BE GREATLY APPRECIATED IF I HAD SOMEONE HELP ME OUT. THANK YOU.

  • Filed Oct 2020

    MY VEHICLE HAS 28,000 MILES ON IT AND MY DASH IS CRACKING. IT STARTED CRACKING WHILE ON A CROSS COUNTRY TRIP FROM CALIFORNIA TO GEORGIA. IT IS CRACKING IN SEVERAL PLACES AND I AM AFRAID THE PLASTIC LIKE SHARDS COULD BECOME PROJECTILES IF INVOLVED IN A COLLICION.

  • Showing the 5 most recent of 17.
• Air Bags14

  4 involved a crash · 1 involved a fire

  • Filed Dec 2024

    I was traveling east bound on i26 when the Bosch fuel pump exploded and sent metal shavings throughout the fuel system. It's the same pump GM has settled a class action lawsuit when I spoke to the adjuster I was told.my truck wasn't included but yet it has the Bosch fuel pump the lawsuit is for cost me 10000 to repair. I have repair bill. And then I was in a accident and the air bag curtain deployed but the passenger side and driver side did not I think there's a recall on the also.

  • Filed Aug 2024

    I get a recall notice from GM but the dealer won't do the repair without me signing a waiver for any damage they may cause to the dashboard during the recalled airbag removal. Can anyone get GM dealers to do the necessary repair and have accountability for any damage they may do?

  • Filed Jun 2023

    I called my local GMC dealer (Maxwell GMC, Round Rock, TX) in regard to the Takata Air Bag recall to get some details about the repair (e.g. length of time for repair, parts availability, etc.) In addition to their reponse regarding the length of time and parts availability I was told that their was a high probability that the dash on my truck would crack during the airbag repair. I was also told that the GMC dealer would not cover the cost of the dash damage as a result of the airbag recall work. Shouldn't the repair of the air bag cover any related costs as a result of the repair such such as damage to the dash?

  • Filed Mar 2022

    Takata Recall. The contact owns a 2013 GMC Sierra. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags).The contact stated while driving approximately 30-35 mph, the drivers seat and both side air bags deployed without warning or impact. The contact sustained injuries to his face, experienced blurred vision and medical attention was provided. The contact called the local dealer but vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 115,000. GM was contacted , sent an engineer who pretty much indicated parts failure. Since then consumer has not been contacted.

  • Filed Oct 2021

    2013 GMC SIERRA. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER REFERENCED RECALL N212328790.

  • Showing the 5 most recent of 14.
• Fuel/Propulsion System10

  1 involved a crash

  • Filed Jan 2025

    The contact owns a 2013 GMC Sierra 2500. The contact stated while driving 60 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to coast to the side of the road, where a mobile independent mechanic diagnosed that the fuel pump had failed. The mechanic determined that the entire fuel system assembly needed to be replaced. The vehicle was not repaired. The vehicle was then towed to an unknown dealer but was not diagnosed or repaired. The vehicle was currently being towed to the residence. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a related recall and the vehicle was not covered under warranty. The failure mileage was approximately 206,000.

  • Filed Dec 2024

    I was traveling east bound on i26 when the Bosch fuel pump exploded and sent metal shavings throughout the fuel system. It's the same pump GM has settled a class action lawsuit when I spoke to the adjuster I was told.my truck wasn't included but yet it has the Bosch fuel pump the lawsuit is for cost me 10000 to repair. I have repair bill. And then I was in a accident and the air bag curtain deployed but the passenger side and driver side did not I think there's a recall on the also.

  • Filed Mar 2022

    Vehicle Shows on the Dash readout that the truck must keep going to clean out exhaust keep Driving, then comes to a Slowdown, and on a slight hill Stops. When you shut it off, and start it up again, it goes about a Mile, states the same thing on the dash panel, then starts to slow down, I was in the Desert of New Mexico, Had left Flagstaff, AZ. an hour before this started happening. I had no Previous warning. Took 6 hours to reach a GMC Service Center. usually takes 2 hours to reach the same town. Cortez, Colorado. They Could NOT Help Me, they had to referred me to a Service Center in town, that Put me on his machine, and Made the Vehicle Heat up, Run HOT, and Exhaust itself for two hours, this got me to my home in Monte Vista, CO. Then No further Problems until about a Month later i started getting the Same Messages, i took it to a Service Center in AR. where he Forced the Vehicle to Get Hot, exhaust itself for four and a half hours, to Clean it out, and Clear my dash Pannel.

  • Filed Mar 2022

    Diesel Fuel Gage is Not reading Properly. On a Full Tank which use to say I have approx., until 468 Miles, until I Have to re-fuel. Now Reads Less then 288 Miles, on a Full tank. I have reported this Problem to the Town and Country, GMC, Dealer, of Alamosa, CO. when I have taken My Vehicle in for Service on several Occasions, and Nothing has been done about it. and GMC, has still NOT replaced the Recalled Passenger Air Bag. My Wife sits there and Could be Killed Should Her Airbag be deployed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Filed Nov 2021

    I have a 2013 GMC Sierra, purchased new in 2012, has approximately 35,000 miles. The check engine light came on while driving and suddenly another light came on. Then a third light came on claiming poor engine fluid quality. I immediately stopped at an auto parts store and put DEF fluid in the pickup and continued to drive thinking the lights would go out, but instead a warning was flashing on the dash that says after so many miles the truck will be slowed down. We started getting nervous because we were driving on the highway and if the truck suddenly slows down whilst driving in highspeed traffic, our slower vehicle would potentially cause a collision and put us and others in harms way. In reading your own safety site, there is a recall on the vehicle regarding faulty airbags, so it could be even worse! In our investigations of our current issue, we have found that there was a lawsuit from 2019 against GM and their faulty fuel system with their trucks. See link here https://www.detroitnews.com/story/business/autos/general-motors/2019/08/07/lawsuit-says-gm-sold-trucks-not-compatible-american-diesel-fuel/1943084001/ many people on many different forums have also complained about this same problem with no fixes, the only suggestions are to remove the emissions parts and refab the motor. GM tells them that they need to only use their specific DEF fluid, which is steering. GM is very well aware of the problems, because they have employees following these forums and commenting on them.(Dieselplace.com) The truck can be made available for you to see/inspect and I refuse to drive the truck until this issue is resolved.

  • Showing the 5 most recent of 10.
• Power Train10

  • Filed Aug 2024

    I was hauling a load and felt a hard jolt near the transmission. The pickup went into limp mode and would not let me accelerate above 45 mph. Took it to a dealership and was told the valve body had malfunctioned. I have been without a vehicle for over 40 days due to the part being back ordered.

  • Filed Oct 2023

    TCM has failed and no replacement available

  • Filed Sep 2023

    Transmission Control Module I was at an intersection when the TCM malfunctioned halfway through and I lost all power to my motor. I was pulling a large trailer and cross traffic had to slam on brakes to keep from hitting me. My truck will not move faster that a few miles an hour now that it is in limp mode. I am a police officer and I had an onboard diagnostic tool that showed that there was no communication to the TCM. Stabilitrack warning lamp and check engine light are now on. It all happened at once no warning.

  • Filed Sep 2023

    Transmission Control Module failure The TCM went out one day with no warning. Sitting at a red light, the light turned green, I started to go, and got about 20 feet into the intersection when suddenly it was like my truck shifted into neutral gear. Motor would rev but I couldn't move forward or backward. I was stuck in the middle of a busy intersection. My check engine light came on and the vehicle stability control light began flashing, it was as if everything in my truck was going haywire. I turned my hazards on as vehicles were whizzing by us, barely missing us. My wife and I got out and with the help of a few other drivers we attempted to push the truck out of the roadway but it was too heavy. We got back in and when I started the truck, all the lights were still on but this time it went into gear and we were able to leave the intersection under our own power. I was able to drive the vehicle to the dealership in 2nd gear. Luckily it was close. They diagnosed the vehicle. Code U-0101 lost communication with TCM was the diagnosis. Unfortunately, that part was on back order and it took 9 months to get one. Dealership replaced the part and all has been we'll since then.

  • Filed Aug 2023

    I was driving 75 mph in traffic when my steering wheel jerked hard and the truck made a loud noise from underneath. Lights on dash engine light and traction light on. Dash read out said service stabilitrak and service traction control. I could have been hit from behind. The truck was stuck in 3rd gear. Would not go but under 30 mph. This all happened [XXX]. My dad had stroke, I wasn't able to assist him because of this failure. Had truck taken by wrecker to dealership. Told me it was failed Transmission control module, which are and have been on backorder order since summer of 2022 globally. I drove back home and sent TCM to be repaired. 1286.00 dealership charged me 146.00 wrecker was 125.00. This is the 2nd time this truck has endangered my life. 1st time it was the 1st injector that put it into limp mode. These trucks with the limp mode, are going to get some one killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Showing the 5 most recent of 10.
• Steering10

  • Filed Jun 2020

    THE VEHICLE LOSES POWER STEERING AT SPEEDS UNDER 25 MPH. I NOTICED A RECALL BY GMC FOR THIS BUT THE DEALERSHIP SAID IT DOESN'T COVER MY TRUCK. IT ONLY HAPPENS WHEN I AM IN A SLOW TURN LIKE A TRAFFIC CIRCLE OR TURNING ONTO A STREET AFTER BEING STOPPED. THE VEHICLE HAS 201,000 MILES. ARE RECALLS LIMITED BY MILEAGE? *TR

  • Filed Jul 2019

    SERVICE STABILITRAK WARNING LIGHT CAME ON WHILE DRIVING ON HIGHWAY AT 60MPH. TRUCK WENT INTO "LIMP MODE" . NO TRANS PRIDAL DISPLAY. TRUCK DRIVEN SLOWLY OFF HIGHWAY. AT THE SERVICE DEALER THEY DETERMINED THAT THE TRANSMISSION CONTROL MODULE FAILED AT 79,530 MILES. VEHICLE COVERED UNDER THE FEDERAL EMISSIONS WARRANTY 8 YEAR/ 80,000 HOWEVER GM REFUSED TO HONOR.

  • Filed Sep 2018

    I BOUGHT MY 2013 SIERRA 2500 HD 4X4 USED WITH ONLY 42000 MILES ON IT. WITHIN 1000 MILES OF THAT PURCHASE, THE POWER STEERING PUMP FAILED AND NEEDED REPLACED. I WAS PULLING INTO THE GAS STATION AND ALMOST TOOK OUT A FUELING TOWER. POWER STEERING PUMPS DO NOT FAIL -- THEY ARE MANUFACTURING DEFECTS. I HAVE HAD VEHICLES FOR 30 YEARS AND NEVER HAD A PS PUMP FAILURE. MOST PEOPLE NEVER EXPERIENCE THIS. I HAD TO FORK OUT $500 FOR THE REPAIR -- GMC SHOULD REIMBURSE ME FOR THIS ; THEY ARE LUCKY THIS DID'T TURN OUT TO BE A CATASTROPHE. I WAS LUCKY TO HAVE BEEN MOVING VERY SLOWLY DUE TO THE CONGESTION AT THE STATION.

  • Filed Jul 2018

    THE VEHICLE LOSES POWER STEERING IN SLOW CONDITIONS, NORMALLY WHILE IN PARKING LOTS OR MAKING A TURN. THIS NORMALLY ONLY HAPPENS WHEN MAKING A RIGHT HAND TURN. WHEN THIS OCCURS, IT IS NEARLY IMPOSSIBLE TO CONTINUE THE TURN OF THE WHEEL TO COMPLETE YOUR TURN. THE VEHICLE HAS BEEN TAKEN TO THE DEALER NUMEROUS TIMES SINCE NEW TO RECENT AND WE ARE ALWAYS TOLD THAT THEY CANNOT RE-CREATE THE ISSUE, SO THERE IS NOTHING TO FIX. THE PROBLEM WILL LIKELY RESULT IN A CRASH AT SOME POINT IF IT IS NOT ADDRESSED, AS IT CREATES A VERY UNSAFE CONDITION AND INABILITY TO CONTROL THE TURN OF THE VEHICLE. THIS PROBLEM HAS HAPPENED SINCE THE TRUCK WAS NEW UP UNTIL MOST RECENTLY TODAY, JULY 30, 2018.

  • Filed Sep 2017

    POWER STEERING GOES IN AND OUT WHEN MAKING TURNS AT LOW ENGINE RPM. HAPPENS REGULARLY WHEN TURNING INTO A PARKING SPOT IN A PARKING LOT. SOMETIMES, THE POWER STEERING COMPLETELY GOES OUT DURING THE TURN THAT YOU MUST COME TO A COMPLETE STOP BEFORE STRIKING ANOTHER VEHICLE.

  • Showing the 5 most recent of 10.
• Electrical System8

  1 involved a crash · 1 involved a fire

  • Filed Sep 2023

    Transmission Control Module I was at an intersection when the TCM malfunctioned halfway through and I lost all power to my motor. I was pulling a large trailer and cross traffic had to slam on brakes to keep from hitting me. My truck will not move faster that a few miles an hour now that it is in limp mode. I am a police officer and I had an onboard diagnostic tool that showed that there was no communication to the TCM. Stabilitrack warning lamp and check engine light are now on. It all happened at once no warning.

  • Filed Aug 2023

    I was driving 75 mph in traffic when my steering wheel jerked hard and the truck made a loud noise from underneath. Lights on dash engine light and traction light on. Dash read out said service stabilitrak and service traction control. I could have been hit from behind. The truck was stuck in 3rd gear. Would not go but under 30 mph. This all happened [XXX]. My dad had stroke, I wasn't able to assist him because of this failure. Had truck taken by wrecker to dealership. Told me it was failed Transmission control module, which are and have been on backorder order since summer of 2022 globally. I drove back home and sent TCM to be repaired. 1286.00 dealership charged me 146.00 wrecker was 125.00. This is the 2nd time this truck has endangered my life. 1st time it was the 1st injector that put it into limp mode. These trucks with the limp mode, are going to get some one killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Jul 2019

    SERVICE STABILITRAK WARNING LIGHT CAME ON WHILE DRIVING ON HIGHWAY AT 60MPH. TRUCK WENT INTO "LIMP MODE" . NO TRANS PRIDAL DISPLAY. TRUCK DRIVEN SLOWLY OFF HIGHWAY. AT THE SERVICE DEALER THEY DETERMINED THAT THE TRANSMISSION CONTROL MODULE FAILED AT 79,530 MILES. VEHICLE COVERED UNDER THE FEDERAL EMISSIONS WARRANTY 8 YEAR/ 80,000 HOWEVER GM REFUSED TO HONOR.

  • Filed Jan 2015

    VEHICLE'S VOLT GAUGE READ'S BETWEEN 16 AND 17 VOLT'S. CONSTANTLY. TAKEN TO DEALER AND WAS TOLD AFTER THERE TESTING OF THE SYSTEM ALL READING WERE AT 14.4 TO 14.7 VOLTS. THEY COULD NOT DUPLICATE PROBLEM. WHEN LEAVING DEALERSHIP WAITED AFTER STARTING TO WATCH GAUGE AS DRIVING DOWN THE HIGHWAY. GAUGE STILL READING BETWEEN 16 AND 17 VOLTS. HAVE NOW CONTACTED GMC CUSTOMER SERVICE FOR FURTHER HELP. *TR

  • Filed May 2014

    MY HUSBAND WAS DRIVING HOME IN TRAFFIC WHEN A WOMAN DRIVING THE OPPOSITE DIRECTION DECIDED TO PASS A VEHICLE. HE SWERVED TO AVOID A HEAD ON COLLISION WHICH MEANT HE HAD TO GO OFF OF THE ROAD. WHEN HE ATTEMPTED TO GET BACK ON THE ROAD THE TRUCK SHOT ACROSS TO THE OTHER SIDE OF THE ROAD. THE DPS OFFICER TOLD MY HUSBAND HE HIT A CULVERT AND FLIPPED 5- 6 TIMES. WITNESSES HAD TO PULL HIM OUT OF THE TRUCK AND HAD MENTIONED THERE WAS A SLIGHT FIRE THAT THEY PUT OUT. DURING ALL OF THIS NONE OF THE AIRBAGS DEPLOYED. HE WENT TO THE DOCTOR THE FOLLOWING DAY TO GET CHECKED OUT. *TR

  • Showing the 5 most recent of 8.
• Service Brakes7

  2 involved a crash

  • Filed Oct 2023

    On 9/20/23 my truck suffered a brake failure in which one of the front calipers ruptured and there was a complete loss of braking. The brakes were repaired the following day and an "ABS" light remained on after the brakes were repaired and the brake lines were bled. The vehicle codes were checked and a "C0110_04 Pump motor circuit open" fault was detected. It should be noted that even though the brake system was bled and and part were replaced, there were no brakes and the vehicle could not be driven. I had the vehicle towed to Rossi GMC in Washington, NJ and they diagnosed the problem as a bad Electronic Brake Control Module and Motor. Then I was advised by their service department that no parts were available because of the General Motors strike and there was no date as to when the parts would be available. I asked if I could try to locate the parts myself and they agreed as long as they were genuine GM parts. After calling hundreds of GM/Chevy dealers I was able to locate one (1) EBCM at All American Chevrolet/Cadillac in Muncie, IN. After speaking with their parts department, they advised me that they have the part and they won't sell it to me over the phone, only in person. I live over 9 hours away from the dealer and this was not feasible. My complaint is this, although the ABS system in my truck was not functioning properly should the regular brake system still be working? If so, why is mine not. This is a HUGE safety concern considering if the ABS system were to fail at highway speeds this could cause a bad crash.

  • Filed Jul 2017

    DIC DISPLAYS, "SERVICE TRAILER BRAKE SYSTEM" TRAILER NOT CONNECTED AT THE TIME OF MESSAGE. NO FRAYED, LOOSE, OR CORRODED WIRES FOUND AND FUSES LOOK GOOD. CONNECTIONS DISCONNECTED, BLOWN OUT, AND RECONNECTED. MESSAGE STILL READS EVERY DAY OF DRIVING. SEEMED TO START AFTER DRIVING IN RAIN. MAYBE JUST A COINCIDENCE.

  • Filed Mar 2017

    BRAKES NEED TO REPLACED BECAUSE THEY ARE RUSTED OUT. LOW MILES ON THIS TRUCK. DISCOVERED PROBLEM WHEN BRAKING GOING DOWN HILL, THE TRUCK SHOOK. THE FRONT END VIBRATED. TOOK IT IN AND THEY SAID THE BRAKES ARE RUSTED. WE GOT THE TRUCK IN EARLY 2014.

  • Filed Dec 2014

    I OWN A 2013 GMC SIERRA 4WD CREW CAB THAT IS HAVING BRAKING PROBLEMS. I PURCHASED THE VEHICLE ON 05/29/2013 NEW FROM BILL SMITH BUICK-GMC INC. LOCATED IN CULLMAN, AL AS A NEW VEHICLE AND AT THE TIME OF PURCHASE IT HAD 7173 MILES ON IT AS STATED ON THE ODOMETER DISCLOSURE STATEMENT. THE VEHICLE CURRENTLY HAS 41585 MILES ON IT THAT INDICATED I HAVE DRIVEN THE VEHICLE 36412 MILES. I HAVE HAD TWO INCIDENTS WITH THE BRAKES WHERE THE VEHICLE FAILED TO STOP WITH THE BRAKES FULLY APPLIED. THE FIRST TIME WAS WHEN THE VEHICLE HAD APPROXIMATELY 15000 MILES ON IT. THE SECOND TIME OCCURRED THIS PAST THURSDAY, DECEMBER 18, 2014 WHEN I APPLIED THE BRAKES AT 25 MPH AND THE CAR JUST CONTINUED TO ROLL UP HILL UNTIL I HIT A CAR IN FRONT OF ME. THERE WAS NO DAMAGE TO THE OLDER BUICK LASABER REAR END OR BUMPER BUT MY FRONT BUMPER WAS PUSHED IN ABOUT 2 INCHES. IF I HAD BEEN ON THE LEVEL OR WAS GOING ABOVE 25 MPH I SUSPECT THERE WOULD HAVE BEEN SUBSTANTIAL DAMAGE TO BOTH VEHICLES. WHAT?S HAPPENING IS WHEN THE BRAKE IS APPLIED THE CAR STARTS TO SHUDDER AND SOUNDS LIKE YOUR BANGING ON A TIN CAN. WHEN THAT HAPPENS THE TRUCK IS NOT STOPPING OR SLOWING AT ALL AND THE BRAKE PEDAL IS AS FAR DOWN AS IT CAN GO. PUMPING THE BRAKE WILL CAUSE THE BRAKES TO RECOVER AND THE VEHICLE WILL STOP. THIS PROBLEM HAS NOT BEEN A CONSISTENT ISSUE. THIS LAST THURSDAY IS THE FIRST TIME I COULDN?T STOP IN 26000 MILES. BACK WHEN THE VEHICLE HAD 15000 MILES ON IT THE SAME THING OCCURRED. WHILE DRIVING THE VEHICLE TO WORK THIS MORNING AFTER PICKING IT UP FROM THE GMC DEALERSHIP THAT SAID THERE WAS NOTHING WRONG IT HAPPENED AGAIN. THIS WAS AFTER MAKING SEVERAL STOPS ON HWY 280 IN BIRMINGHAM, AL. THIS TIME I RAN THE RED LIGHT WITH NO CONSEQUENCES BUT MY LUCK WILL NOT CONTINUE. *TR

  • Filed Apr 2014

    ON APRIL 7, 2014, I WAS INVOLVED IN CAR ACCIDENT. MY VEHICLE WAS TRAVELING ON THE HIGHWAY THROUGH A SOLID GREEN LIGHT WHEN THE OTHER THE VEHICLE MAKING A LEFT TURN TRIED TO SPEED UP TO GET PASS. I SAW THE OTHER THE VEHICLE AND PRESS THE BRAKES HARD BUT THE TRUCK SLID AND HIT THE OTHER VEHICLE. I WAS GREAT IMPACT AND I WAS SHOCKED THAT OUR AIR BAGS DIDN'T DEPLOY. I'M VERY CONCERN THAT MY EQUIPMENT ARE NOT WORKING PROPERLY....PLEASE ASSIST ME IN MATTER. *TR

  • Showing the 5 most recent of 7.
• Structure7

  • Filed May 2020

    DASH CRACKS AROUND AIR BAG ALWAYS BEEN GARAGED. *TR

  • Filed Sep 2018

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT THE DASHBOARD HAD CRACKS ON THE PASSENGER SIDE BY THE AIR BAG UNIT, IN THE CENTER, AND AROUND THE INSTRUMENT CLUSTER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED COVERT CHEVROLET BUICK GMC (11750 RESEARCH BLVD STE D, AUSTIN, TX 78759, (512) 371-6075) AND WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. *TT CONSUMER STATED CRACK AROUND THE AIR BAG. UPDATED 12/20/18*JB

  • Filed Oct 2017

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 2500. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO CRACK SEVERELY. THE LOCAL DEALER (FRANK KENT COUNTRY, 2000 E. STATE HWY 31, CORSICANA, TX 75110) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

  • Filed May 2017

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 2500. WHILE THE BRAKES WERE BEING SERVICED THE TECHNICIAN DISCOVERED SEVERE RUST UNDERNEATH THE VEHICLE, INCLUDING THE FRAME. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEVERE RUST WAS DUE TO THE ROAD CONDITIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 70,000. UPDATED 06/29/17*LJ UPDATED 10/13/2017*JS

  • Filed Dec 2014

    TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, AN ABNORMAL NOISE OF SIMULATING AIR ENTERED THE VEHICLE FROM THE DRIVER SIDE. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS WHERE IT WAS DIAGNOSED THAT THE REAR AND FRONT DRIVER SIDE FOAM SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNKNOWN.

  • Showing the 5 most recent of 7.
• Engine4

  • Filed Oct 2023

    The contact owns a 2013 GMC Sierra. The contact stated that on several occasions while driving at various speeds, the vehicle lost power. The check engine warning light was illuminated. The vehicle veered to the side of the road and was restarted. The vehicle was taken to a dealer multiple times where the failure was not able to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

  • Filed Nov 2021

    I have a 2013 GMC Sierra, purchased new in 2012, has approximately 35,000 miles. The check engine light came on while driving and suddenly another light came on. Then a third light came on claiming poor engine fluid quality. I immediately stopped at an auto parts store and put DEF fluid in the pickup and continued to drive thinking the lights would go out, but instead a warning was flashing on the dash that says after so many miles the truck will be slowed down. We started getting nervous because we were driving on the highway and if the truck suddenly slows down whilst driving in highspeed traffic, our slower vehicle would potentially cause a collision and put us and others in harms way. In reading your own safety site, there is a recall on the vehicle regarding faulty airbags, so it could be even worse! In our investigations of our current issue, we have found that there was a lawsuit from 2019 against GM and their faulty fuel system with their trucks. See link here https://www.detroitnews.com/story/business/autos/general-motors/2019/08/07/lawsuit-says-gm-sold-trucks-not-compatible-american-diesel-fuel/1943084001/ many people on many different forums have also complained about this same problem with no fixes, the only suggestions are to remove the emissions parts and refab the motor. GM tells them that they need to only use their specific DEF fluid, which is steering. GM is very well aware of the problems, because they have employees following these forums and commenting on them.(Dieselplace.com) The truck can be made available for you to see/inspect and I refuse to drive the truck until this issue is resolved.

  • Filed Apr 2014

    TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 58 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAITED FIVE MINUTES BEFORE RESTARTING THE VEHICLE AND RESUMED NORMALLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A DIAGNOSTIC TESTING WAS PERFORMED. THE DEALER WAS UNABLE TO LOCATE A PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

  • Filed Nov 2013

    TRUCK IS LEAKING OIL, AND I HAVE A SMALL PUDDLE OH GARAGE FLOOR. BROUGHT TO ORIGINAL SELLING DEALER TO BE CHECKED. THEY CLAIMED THERE WAS A PLUG ON BACK OF ENGINE THAT WAS LEAKING. THEY HAD VEHICLE FOR 3 1/2 DAYS, AND CLAIMED IT WAS FIXED. THEY HAD OVER 1 PAGE OF SEALS, GASKETS, PLUG WERE REPLACED. DROVE APPROXIMATELY 50 MILES, AND IT STARTED LEAKING EXACTLY THE SAME AS BEFORE. RETURNED TO DEALER AGAIN, AND WAS TOLD BY THE SERVICE TECHNICIAN THAT IT WAS NORMAL TO SEE IT HAVING A LEAK DUE TO THE SILICONE THAT WAS USED ON ENGINE PARTS WHEN IT WAS BUILT !!! I WAS ADVISED TO DRIVE IT FOR 1 WEEK AND BRING IT BACK AGAIN. AT THAT POINT IN TIME, I CONTACTED GM AND WAS TOLD TO GET A SECOND OPINION AT ANOTHER DEALERSHIP. I BROUGHT IT TO THEM ON 11/15/13. IT HAS BEEN THERE NOW FOR 6 DAYS. I WAS JUST TOLD THAT THEY HAVE 4 PAGES OF NEW PARTS THAT HAVE TO BE ORDERED TO REPAIR IT. THEY (DEALERSHIP) REQUESTED THAT GM REPLACE THE ENGINE AND WAS DENIED. CONSIDERING THIS IS THE 3RD TIME TRYING TO REPAIR THE SAME PROBLEM, THEY SHOULD EITHER RE-PURCHASE OR LEMON LAW THIS. *TR

• Vehicle Speed Control4

  • Filed Jan 2023

    Vehicle EGR Bypass Valve becomes clogged do to faulty propeller system in valve resulting in vehicle entering into limp mode and stranding passengers in i climate and dangerous weather.

  • Filed Nov 2021

    I have a 2013 GMC Sierra, purchased new in 2012, has approximately 35,000 miles. The check engine light came on while driving and suddenly another light came on. Then a third light came on claiming poor engine fluid quality. I immediately stopped at an auto parts store and put DEF fluid in the pickup and continued to drive thinking the lights would go out, but instead a warning was flashing on the dash that says after so many miles the truck will be slowed down. We started getting nervous because we were driving on the highway and if the truck suddenly slows down whilst driving in highspeed traffic, our slower vehicle would potentially cause a collision and put us and others in harms way. In reading your own safety site, there is a recall on the vehicle regarding faulty airbags, so it could be even worse! In our investigations of our current issue, we have found that there was a lawsuit from 2019 against GM and their faulty fuel system with their trucks. See link here https://www.detroitnews.com/story/business/autos/general-motors/2019/08/07/lawsuit-says-gm-sold-trucks-not-compatible-american-diesel-fuel/1943084001/ many people on many different forums have also complained about this same problem with no fixes, the only suggestions are to remove the emissions parts and refab the motor. GM tells them that they need to only use their specific DEF fluid, which is steering. GM is very well aware of the problems, because they have employees following these forums and commenting on them.(Dieselplace.com) The truck can be made available for you to see/inspect and I refuse to drive the truck until this issue is resolved.

  • Filed Jan 2015

    TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS SEIZED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

  • Filed Jul 2013

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 70 MPH. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER DID NOT PERFORM A DIAGNOSTIC TEST. THE DEALER STATED THE DIAGNOSTIC TEST WAS UNNECESSARY. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 3,000. ...UPDATED 08/22/13 *BF THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 08/22/13

• Tires3

  • Filed Oct 2021

    The contact owns a 2013 GMC SIERRA 2500 equipped with Cooper Tires, Tire Line: Discoverer A/T3 XLT, Tire Size: 265/60/R20, DOT Number: UT6K1MJ. The contact stated that the side walls were dry rotted and were separating. The contact took the tires back to the tire shop where the tires were purchased, and it was confirmed that the tires needed to be replaced. The tires had not been replaced. The manufacturer was made aware of the failure. The approximate failure mileage on the vehicle was 119,192, and the tire failure mileage was 190,000.

  • Filed Apr 2017

    RUNNING ERRANDS WITHOUT PULLING A LOAD AND EMPTY BED OF TRUCK. AT A STOP AND WHEN GREEN BEGAN TO ACCELERATE, RIGHT BACK TIRE BLOW OUT, NO INJURIES PULLED OVER TO A SAFE SPOT TO CHANGE TIRE. NO DISCERNIBLE DEFECTS BEFORE USING TRUCK THIS DAY. ORIGINAL TIRES TO TRUCK, APPROXIMATELY 50,000 K MILES, VERY LITTLE HEAVY USE FOR THIS TRUCK.

  • Filed Feb 2015

    FIRST INCIDENT -BFGOODRICH MUD TERRAIN KM2 TIRE TREAD SEPARATED FROM TIRE CAUSING DAMAGE TO RUNNING BOARD ON RIGHT FRONT. WAS ON INTERSTATE GOING ABOUT 55 MPH. SECOND INCIDENT- 1 OF ORIGINAL SET OF 4 IS NOW ON BACK AGAIN ON INTERSTATE GOING APPROXIMATELY 65 MPH TIRE SEPARATED AND CAUSED DAMAGE TO RIGHT FENDER. *TR

• Fuel System2

  • Filed May 2021

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 2500. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED BACK TO THE RESIDENCE. AN INDEPENDENT MECHANIC WENT TO THE CONTACT'S RESIDENCE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER AGREED TO PAY 20% OF THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.

  • Filed Jan 2017

    BOSCH CP4 FUEL PUMP FAILURE. PLEASE REFERENCE EA11-003 AND FIND THE SAME FUEL PUMPS THAT WERE FOUND TO FAIL ON AUDI/VW VEHICLES ARE ALSO USED ON GM, FORD, AND DODGE VEHICLES. SAID PUMP FAILED DURING DRIVING WITHOUT WARNING CAUSING COMPLETE ENGINE SHUTDOWN AND LOSS OF POWER. CERAMIC AND METAL INTERNALS OF THE PUMP DISINTEGRATED AND TRAVELED THROUGH THE FUEL SYSTEM, SUBSEQUENTLY CAUSING THE INJECTORS TO FAIL. SIMILAR TO THE FINDINGS IN EA11-003, PAGE 16 PARAGRAPH 2, THE REPAIR IS TO COST APPROXIMATELY $10,000 TO FIX THE ENTIRE FUEL SYSTEM. *TR

• Engine And Engine Cooling1

  • Filed Sep 2023

    Check engine light came on and vehicle began to have issues with transmission

• Suspension1

  • Filed Aug 2023

    I was driving 75 mph in traffic when my steering wheel jerked hard and the truck made a loud noise from underneath. Lights on dash engine light and traction light on. Dash read out said service stabilitrak and service traction control. I could have been hit from behind. The truck was stuck in 3rd gear. Would not go but under 30 mph. This all happened [XXX]. My dad had stroke, I wasn't able to assist him because of this failure. Had truck taken by wrecker to dealership. Told me it was failed Transmission control module, which are and have been on backorder order since summer of 2022 globally. I drove back home and sent TCM to be repaired. 1286.00 dealership charged me 146.00 wrecker was 125.00. This is the 2nd time this truck has endangered my life. 1st time it was the 1st injector that put it into limp mode. These trucks with the limp mode, are going to get some one killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Gasoline1

  • Filed May 2021

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 2500. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED BACK TO THE RESIDENCE. AN INDEPENDENT MECHANIC WENT TO THE CONTACT'S RESIDENCE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER AGREED TO PAY 20% OF THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.

• Diesel1

  • Filed Jan 2017

    BOSCH CP4 FUEL PUMP FAILURE. PLEASE REFERENCE EA11-003 AND FIND THE SAME FUEL PUMPS THAT WERE FOUND TO FAIL ON AUDI/VW VEHICLES ARE ALSO USED ON GM, FORD, AND DODGE VEHICLES. SAID PUMP FAILED DURING DRIVING WITHOUT WARNING CAUSING COMPLETE ENGINE SHUTDOWN AND LOSS OF POWER. CERAMIC AND METAL INTERNALS OF THE PUMP DISINTEGRATED AND TRAVELED THROUGH THE FUEL SYSTEM, SUBSEQUENTLY CAUSING THE INJECTORS TO FAIL. SIMILAR TO THE FINDINGS IN EA11-003, PAGE 16 PARAGRAPH 2, THE REPAIR IS TO COST APPROXIMATELY $10,000 TO FIX THE ENTIRE FUEL SYSTEM. *TR

• Exterior Lighting1

  • Filed Jan 2015

    TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS SEIZED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

• Seats1

  • Filed Oct 2013

    THE HEAD RESTS OF OUR NEW TRUCK (PURCHASED DEC 2012) PROJECT SO FAR FORWARD THAT IT FORCES MY HEAD TO TILT DOWNWARD. THERE IS NO FORWARD/BACK ADJUSTMENT TO THE HEAD REST, AND TURNING THE HEAD REST BACKWARDS TO MAKE IT BEARABLE MEANS IT NO LONGER WILL SERVE WELL TO PREVENT NECK INJURIES IN A CRASH. FOR SHORTER DRIVES, THE FORCED HEAD TILT IS UNCOMFORTABLE, BUT FOR LONGER DRIVES IT CAUSES ENOUGH PAIN THAT I HAD TO SEE A CHIROPRACTOR (AND I'M AN ATHLETIC, HEALTHY PERSON!). THE DEALER AND MANUFACTURER CONTEND IT WORKS AS DESIGNED FOR SAFETY IN A CRASH. BUT IF I CAN'T SIT IN IT FOR NORMAL DRIVING WITHOUT EXPERIENCING NECK/BACK PAIN, HOW "SAFE" IS THAT? I NOTICED THE NEW 2014 GMC 1/2-TON PICKUPS HAVE A HEAD REST WITH A NOTICEABLY LESS ANGULAR DESIGN, INDICATING GMC RECOGNIZED THE HEAD REST DESIGN IN MY 2013 3/4-TON TRUCK IS, AT BEST, A POOR ONE AND, AT WORST, A POTENTIALLY DANGEROUS ONE. IS THERE ANY RECOURSE TO GETTING GMC TO REPLACE MY HEAD RESTS WITH THE NEW DESIGN (OR EVEN AN OLDER ONE, LIKE THE STRAIGHT-UP-AND-DOWN ONES I HAVE IN MY 2003 CHEVY TAHOE)? *TR

• Visibility/Wiper1

  • Filed Sep 2013

    TL* THE CONTACT OWNS A 2013 GMC SIERRA. THE CONTACT WAS DRIVING AT VARIOUS SPEEDS AND NOTICED A WIND NOISE COMING FROM THE WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM, STATING THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300.

• Electronic Stability Control (esc)1

  • Filed Jun 2013

    *ISSUE IS WARNING LIGHT AND TONE THAT THE STABILITRAK SYSTEM REQUIRES SERVICING - THIS IS NOT THE STANDARD WARNING LIGHT THAT THE WHEEL TRACTION VARIES* I HAD A 2011 GMC SIERRA WHICH I BROUGHT BACK TO THE DEALERSHIP AND CALLED GMC ABOUT FOR 6 ISSUES WITH THE STABILITRAK WARNING LIGHT. EVEN WITH GMC CORPORATE INVOLVEMENT, ISSUE WAS NOT CORRECTED DESPITE REPLACEMENT OF NUMEROUS SENSORS, ETC. IN ORDER TO AFFORD TO BUY A NEW 2013 VEHICLE, I TRADED THAT TRUCK AND ANOTHER FOR THE ABOVE-NOTED GMC TRUCK AND 2-DAYS AFTER THE PURCHASE THE SAME PROBLEM HAS OCCURRED AT THE VERY SAME SPOT ON MY DRIVE HOME FROM WORK. I CALLED GMC AND NOTIFIED THE DEALERSHIP. THEY CANNOT FIX THE PROBLEM SO I WILL WAIT FOR THREE MORE INSTANCES AND WITH DRIVING A LOANER CAR FOR UP TO 3-WEEKS AT A TIME AND WILL INVOLVE THE LEMON LAW FOR DEFECTS WITHIN THE FIRST YEAR OF OWNERSHIP. OF COURSE THE FEDERAL GOVERNMENT WILL DO NOTHING EXCEPT PROVIDE GMC WITH MORE TAXPAYER-FUNDED BAILOUT MONEY! THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT DEFECTS WITH THIS COMPLICATED SYSTEM THAT IS SO DEEPLY EMBEDDED IN THE CARS' RUNNING THAT IT CANNOT BE REPAIRED. WHAT DOES IT TAKE FOR YOU TO DO SOMETHING ABOUT THIS CONSUMER RIPOFF???? *TR

• Interior Lighting1

  • Filed Nov 2012

    TL* THE CONTACT OWNS A 2013 GMC SIERRA 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE CONTACT HEARD A LOUD SLOSHING NOISE OF FUEL COMING FROM THE FUEL TANK. IMMEDIATELY WHEN THE SOUND EMITTED A VIOLENT AND FORCEFUL MOVEMENT FROM THE EXTERIOR REAR OF THE VEHICLE OCCURRED. THE CONTACT CONTINUED TO DRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHICH INFORMED THE CONTACT THAT THE VEHICLE OPERATED NORMALLY. IN ADDITION, THE INSTRUMENT CLUSTER AND RADIO WOULD NOT DIM IN THE NIGHT MODE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150. UPDATED 01/22/13*LJ THE CONSUMER ALSO STATED GM HAS A SERVICE BULLETIN OUT ON THE CONDITION THAT HAS EXISTED SINCE THE 2007 MODEL YEAR. THERE IS ALSO A NIGHT TIME LIGHTING ISSUE WITH THE INABILITY TO DIM FURTHER, THE DASH LIGHTS OR TO TURN THEM OFF COMPLETELY. UPDATED 01/24/13

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.