2014 GMC Sierra 2500HD

What owners should know

Covers 2011–2014 · 6.6L Duramax LML diesel and 6.0L V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2014 GMC Sierra 2500HD. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• Duramax LML fuel pump (CP4) failure

  Best left to a shop

  Signs: Sudden stalling or no-start, low fuel pressure codes such as P0087.

  Fix: Prevention: change the fuel filter on schedule and buy fuel from busy stations. Some owners replace the CP4 with a different pump design as prevention. A failed pump usually means a full fuel system replacement at a diesel shop.

  Shop: Duramax fuel filterShop: Duramax CP3 conversion kit▶ How-to videos

• DEF heater and NOx sensor problems

  Moderate DIY

  Signs: 'Poor DEF quality' or reduced power messages, check engine light.

  Fix: Scan for codes. Common fixes are a NOx sensor or the DEF heater and tank assembly.

  Shop: Duramax NOx sensorShop: Duramax DEF heater▶ How-to videos

• Worn idler arm and pitman arm

  Moderate DIY

  Signs: Loose, wandering steering, clunks, play in the steering wheel.

  Fix: Replace the idler arm and pitman arm, and check tie rods. Many owners add an idler arm support brace. Get an alignment afterward.

  Shop: idler armShop: pitman armShop: idler arm support kit▶ How-to videos

• Cracked dashboard

  Easy DIY

  Signs: Cracks across the dash top, especially near the passenger airbag.

  Fix: Cover it with a molded dash cover or replace the dash pad. Make sure a cover doesn't block the airbag.

  Shop: dash cover▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Air Bags:Frontal:Passenger Side:Inflator Module

  Feb 2021 · #21V054000

  General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk and fix

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Fix: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

• Equipment

  Apr 2018 · #18V267000

  General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

  Risk and fix

  Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

  Fix: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Exterior Lighting64

  • Filed May 2016

    I AM WRITING REGARDING AN ISSUE WITH MY 2014 GMC SIERRA. I PURCHASED THE TRUCK IN 2014 AND HAVE NOTICED AN ISSUE WITH THE HEADLIGHTS WHILE DRIVING AT NIGHT AND IN THE RAIN. THE HEADLIGHTS DO NOT PROVIDE ENOUGH ILLUMINATION WHEN DRIVING AT NIGHT. IS THERE A SERVICE ISSUE OR RECALL IN PLACE TO FIX THIS ISSUE? I HAVE REQUESTED THAT THE HEADLIGHTS IN MY 2014 SIERRA BE REPLACED WITH THE 2016 HEADLIGHTS. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY. THE DEALER IS WILLING TO CHANGE THE BULBS IN THE LAMP BUT NOT REPLACE THE LAMPS SAME AS THE 2016 MODEL UNLESS THERE IS A SERVICE BULLETIN OR RECALL. I AM STILL WORKING WITH THE DEALER AS WELL AS GMC CORPORATE TO ADDRESS THE ISSUE. I AM BEEN FLASHED BY OTHER DRIVERS TO INDICATE I DON'T HAVE HEADLIGHTS ON BUT THEY WERE ON AS WELL AS BEING PULLED OVER BY THE HIGHWAY PATROL WHO THOUGH MY HEADLIGHTS WERE NOT ON. I HAVE NOTICED OTHER COMPLAINTS ON GMC MESSAGE BOARDS AS WELL AS OTHER PLACES ONLINE. PLEASE LOOK INTO THIS ISSUE TO SEE IF IT CAN BE ADDRESSED. THE ONLY WAY GMC WILL ADDRESS IT IS BY RECALL OR LAWSUIT.

  • Filed Apr 2016

    THE VEHICLE LIGHTS ARE VERY DIM EVEN WITH THE HIGH BEAMS ON. WHILE DRIVING AT NIGHT CAN BARELY SEE IN FRONT OF ME. THESE ARE A HAZARD TO ME AND OTHERS, SINCE NOT BEING ABLE TO SEE A GOOD DISTANCE IN FRONT OF THE VEHICLE MAKES HARD TO SEE PEDESTRIANS, ANIMALS OR DEBRIS IN THE ROAD AT NIGHT.

  • Filed Mar 2016

    CAN NOT SEE THE ROAD WITH THE LIGHT OUTPUT WITH THESE FACTORY HEADLIGHT

  • Filed Mar 2016

    THE HEADLIGHTS ARE TOO DIM AND ARE UNSAFE. IN MY 50+ YEARS OF DRIVING, I HAVE NEVER EXPERIENCED HEADLIGHTS SO BAD. I LIVE IN A DARK RURAL AREA WITHOUT ANY STREETLIGHTS AND LOTS OF BICYCLISTS AND DEER. I HAVE ALREADY HAD MANY NEAR MISSES ON RURAL ROADS, AND FEAR IT'S ONLY A MATTER OF TIME BEFORE AN ACCIDENT HAPPENS.

  • Filed Feb 2016

    THE HEADLIGHT OUTPUT AT NIGHT, PARTICULARLY IN RURAL BACK ROAD AREAS IS LESS THAN ADEQUATE. POOR REALLY. I ORIGINALLY HAD MOISTURE ISSUES IN BOTH HEADLAMP HOUSINGS, HAD BOTH HEADLAMP HOUSINGS REPLACED AND THE LIGHTING SEEMED TO BE BETTER, HOWEVER NOT VERY MUCH. THE HEADLIGHTS SEEM TO HAVE DARK SPOTS IN THEM AND ONLY LIGHT UP CERTAIN PARTS OF THE ROAD IN FRONT OF ME, AND NEVER MUCH TO THE SIDE OF THE ROADWAY. I FEEL THIS IS BY FAR THE WORST LIGHTING OUTPUT OF ANY VEHICLE I HAVE EVER OWNED, AND ACTUALLY FEEL A LITTLE UNSAFE DRIVING AT NIGHT. I MOST DEFINITELY CANNOT TRAVEL AT HIGHER SPEEDS DURING THE NIGHT AS I FEEL LIKE I CANNOT SEE NEARLY GOOD ENOUGH. I HAVE SIMPLY "DEALT" WITH THE ISSUE SINCE BUYING THE TRUCK IN DECEMBER 2013, THINKING THERE WAS NO FIX TO IT AND THE DEALERSHIP SAID THEY HAVE NOT HEARD OF THIS ISSUE BEFORE.

  • Showing the 5 most recent of 64.
• Power Train13

  1 involved a crash · 1 involved a fire

  • Filed Oct 2024

    The contact owns a 2014 GMC Sierra. The contact stated that while making a right turn into the driveway, the steering wheel had become stiff. No warning light had illuminated. The vehicle was no longer being driven since the steering wheel was too stiff and required excessive force causing control to be lost while driving. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

  • Filed Oct 2020

    THE GEAR SHIFT WENT LOOSE WHEN I STOPPED AND WENT TO PUT IT IN PARK. THEN NO ABILITY TO SHIFT OR RE-START THE TRUCK. THE CABLE BROKE AND I WAS TOLD THIS IS A KNOWN ISSUE. MY REPORT SAYS THAT THERE ARE NO UN-REPAIRED RECALLS ON THIS TRUCK. WHY IS THERE NO RECALL ON THIS KNOWN ISSUE?

  • Filed Feb 2016

    THE BIGGEST PROBLEM (OUT OF MANY) THAT MAKES THIS VEHICLE UNSAFE, STRESSFUL, AND DISCOMFORTING TO DRIVE IS HOW IT WILL RANDOMLY DECIDES TO RAISE THE IDLE TO 900+ RPM (IN GEAR) AND BASICALLY DRIVES IT'S SELF. DURING THIS CONDITION IT IS VERY DIFFICULT TO OPERATE VEHICLE. BECAUSE OF ITS RANDOM PATTERN IT CAUSED ME TO HAVE AN ACCIDENT THAT RESULTED IN $3500 IN BODY DAMAGE TO THE TRUCK. THANK GOD NO ONE WAS HURT. WEAR AND TEAR IS DRASTICALLY INCREASED AS THE VEHICLE IS TRYING TO DRIVE ON ITS OWN AS I'M TRYING TO STOP AT TRAFFIC LIGHT, STOP SIGNS, OR SIMPLY PARKING. DRIVE-TRAIN IS BANGING, BRAKES ARE WORKING HARDER, AND FUEL IS BEING WASTED. NOW, ADD A PAYLOAD OR TRAILER AS I OFTEN DO AND PROBLEMS ARE MAGNIFIED. ESSENTIALLY THE VEHICLE IS AGING AND WEARING ITS SELF OUT BEFORE ITS TIME. I HAVE BEEN ORDERED BY PIMA COUNTY COURT TO HAVE THE VEHICLE FIXED OR REPLACE. THE OFFICER THAT GAVE ME THE CITATION WITNESSED THE HIGH ENGINE IDLE AND AGREED THAT IT WOULD BE DIFFICULT TO STOP ESPECIALLY WITH A LOADED TRAILER AS I HAD THAT DAY. OFFICER ALSO TESTIFIED THIS IN COURT ON 11/4/2015. THERE IS A CURRENT LAW SUIT IN CALIFORNIA FOR THIS DEFECT. MY LOCAL DEALERS WILL NOT WORK ON VEHICLE ANYMORE DO LIABILITY AND TOLD ME TAKE IT UP WITH GM. GM HAS PROVIDED NO ASSISTANCE.

  • Filed Jan 2015

    THE TRUCK WAS AVERAGING ABOUT 20 MPG BUT SHIFTING ERRATICALLY LIKE IT COULDN'T DECIDE WHAT GEAR TO BE IN. AFTER USING THE 4WD THE FIRST TIME THE MPG DROPPED OFF TO ABOUT 17 AND HAS BEEN DECLINING STEADILY CURRENTLY I GET 14 TO 15 MPG AND DRIVE 150 MILES PER DAY MOSTLY HIGHWAY. I HAVE TAKEN IT BACK TO THE DEALER TWICE THEY SAID THE COMPUTER COULDN'T GET USED TO MY DRIVING STYLE AND REPROGRAMMED THE COMPUTER. WHEN I TOOK IT BACK ABOUT THE MILEAGE A GUY CAME OUT AND SAID HE COULD TELL IF SOMETHING WAS STUCK AND SWITCHED THE 4WD A FEW TIME AND SAID IT WAS FINE. MY MPG IS GETTING WORSE AND IT SLAMS IN AND OUT OF GEAR 2-3 TIMES IN A MATTER OF SECONDS WHILE SUSTAINING A STEADY HIGHWAY SPEED ON A FLAT SURFACE. *TR

  • Filed Jan 2015

    MY VEHICLE STARTED WITH A VIBRATION ON OR AROUND 12,000 MILES. THE VIBRATION SLOWLY INCREASED AS TIME WENT ON. I MADE APPOINTMENT WITH THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED.(CAPITALAND MOTORS) AT THIS TIME THE VIBRATION WAS STRONG ENOUGH TO VIBRATE THE BACK WINDOW. IT WOULD START AT 30MPH AND GET WORSE AT 45MPH. THE MECHANIC CHECKED BALANCE AND ROAD FORCE THE TIRES. BUT TOLD ME THAT THE VIBRATION WAS NORMAL AND HE COULD FIX MY BACK WINDOW. I CALLED GMC AND FILED A COMPLAINT. THEY TOLD ME TO TAKE IT TO ANOTHER DEALERSHIP. I DID ON 11/25/14. THIS TIME I TOOK IT TO GOLDSTEIN BUICK-GMC. THEY COULD FEEL THE VIBRATION IN THE STEERING WHEEL AND SEAT. THEY CHECK TIRES AGAIN. THEY FELT IT WAS THE TIRES AND WANTED ME TO BUY NEW ONES. TOLD ME THE TIRES WERE NOT UNDER WARRANTY. THAT DAY I CALLED GOODYEAR AND FOUND OUT MY TIRES WERE UNDER WARRANTY, THEY WOULD BE PRORATED. GOODYEAR CHECK MY TIRES AND THEY ARE FINE. AT THIS TIME NO ONE CAN FIND THE PROBLEM AND I FEEL IT HAS BECOME A SAFETY ISSUE. THE VIBRATION IS REALLY STRONG AND GETTING WORSE AND THEY HAVE NO ANSWER. *TR

  • Showing the 5 most recent of 13.
• Electrical System13

  • Filed Aug 2023

    Backing out of driveway, suddenly lost the transmission. I was stranded at about a 45-degree angle into the traffic lane. I had no gear position indication (an automatic) and couldn't move the truck under it's own power. Shut it off and restarted twice before I got it into "limp-mode" and, while abrupt and harsh, managed to get back into my driveway. Found fault code U0101, Lost Communication with TCM (Transmission Control Module). Had never heard that this has become a common problem. Discovered quickly GM has no parts available, no repairs available, and that it is happening to thousands of GM trucks from model years 2008 to 2015. The truck is useless without this module function. We use this truck to tow a 12000+ lb. travel trailer. I can't imagine how bad this could have been in freeway traffic with such a load. Have been told GM put the part on a national back order in October of 2022, with no estimate of availability. It's now late August of 2023 and still nothing available. Has me concerned that one of these vehicles could stall right in front of me in traffic! I can't afford to replace this vehicle, can't move it, and am relegated to going to work on a motorcycle- in traffic with other GM trucks just waiting to experience this failure. And winter is coming...

  • Filed Jan 2020

    THE REAR SLIDING WINDOW STOPPED WORKING AFTER I TRIED TO OPEN IT USING THE SWITCH LOCATED NEAR THE REARVIEW MIRROR. IT HAD ONLY BEEN OPENED LESS THAN 12 TIMES.

  • Filed Jan 2020

    I WENT TO OPEN THE ELECTRIC REAR SLIDING WINDOW, AND IT STARTED TO OPEN, THEN IT STOPPED HALFWAY OPEN, WITH A BLACK CABLE HANGING DOWN. MY TRUCK ONLY HAS ABOUT 23,000 MILES ON IT, AND HAVE ONLY OPEN IT LESS THAN 12 TIMES. IT STILL DOESN'T WORK. I TRIED TO COMPLAIN TO GENERAL MOTORS CORP. CUSTOMER SERVICE, WITH THEM TELLING ME THAT IT WOULD COST ME $542.65 WITH GM ASSISTANCE. THIS IS REDICULOUS. IT MUST HAVE BEEN INSTALLED WRONG, OR IT WAS DEFECTIVE. I WAS STOPPED AT MY HOUSE WHEN THIS HAPPENED. I'VE MADE SEVERAL CALLS TO THE CUSTOMER SERVICE, SPEAKING TO SEVERAL REPRESENTATIVES, AND I KEEP GETTING THE SAME ANSWER, THATI WILL NEED TO PAY TO HAVE THE WHOLE WINDOW REPLACED (NOT FIXED). I WOULD LIKE TO KNOW IF THERE ARE OTHER COMPLAINTS ABOUT THIS SAME ISSUE FROM OTHER CUSTOMERS. THE DEALER THAT QUOTED ME THE COST WAS SANBORN CHEVROLET, IN LODI, CA.

  • Filed Aug 2017

    I PURCHASED THIS TRUCK NOVEMBER 26 2016, WITHIN A MONTH I WAS SITIING IN MY DRIVEWAY I TURNED THE TRUCK ON WHEN I WENT OUT TO GO TO WORK IN THE MORNING I GOT A BUNCH OF FLASHING LIGHTS SERVICE STABILITRAK, SERVICE 4WHEEL DRIVE, SERVICE TRACTION CONTROL, MADE MULTIPLE ATTEMPTS TO CONTACT FIVE STAR AUTO IN BIDDEFORD, BROUGHT THE TRUCK IN THEY REFUSED TO FIX ISSUES, ASKED FOR A TRADE NOTHING ON THE LOT WAS WORTH PURCHASING WITHOUT PUTTING ME OUT MORE THAN I ALREADY OWED,CHRISTMAS MORNING THE TRUCK WAS TOWED TO WEIRS IN ARUNDEL THEY PULLED THE TRUCK APART AND FOUND A BUNCH OF WIRES WERE CORRODED AND THE FRAME OF THE TRUCK WAS CAKED WITH ROCKS MUD AND SAND WHICH HAD CAUSED THE CORROSION, THEY FIXED THE ISSUE. WITHIN A COUPLE MONTHS THE SAME ISSUE CAME BACK UP AND ONCE AGAIN THE TRUCK WAS IN THE SHOP GETTING WORKED ON. THE PROBLEM IS NOT FIXED AFTER SPENDING MONEY TO FIX A PROBLEM I HAD LESS THAN 30 DAYS FROM BUYING THIS VEHICLE(DRIVING COMPLETELY NORMAL WILL CAUSE THESE LIGHTS TO FLASH AT RANDOM TIMES) , ALL THE LIGHTS DO STILL COME ON RANDOMLY AND TODAY WHILE AT THE DAYTON COUNTRY STORE MY TRANSMISSION IN MY TRUCK WENT, I AM WAITING TO GET MY TRUCK TOWED FROM THE STORE TO A SHOP! FOR A VEHICLE THAT THE CARFAX CAME BACK CLEAN AND THE DEALERSHIP MADE NO ATTEMPT IN HELPING ME FIX OR PAY FOR ANY ISSUES I HAVE HAD. IM NOW STRUGGLING WITH A VEHICLE THAT I WAS LIED TO ABOUT THE CONDITION IT WAS IN AFTER PAYING $32,000 FOR A TRUCK. I HAVE KEPT ALL DOCUMENTATION AND HAVE IMAGES THAT WERE SENT TO ME FROM WEIRS

  • Filed Mar 2016

    THERE IS A EXTREMELY DANGEROUS ELECTRICS ISSUE WITH MY 2014 GMC SIERRA 1500 ALL TERRAIN. IN THE LAST 18 MONTHS MY TRUCK HAS LOCKED THE STEERING AT LOW SPEED WHILE TURNING 8 TIMES. (I COULD HAVE EASILY BROKEN A FINGER A LOST CONTROL OF MY TRUCK) .ON 5 OF THE TIMES I HAD STEERING ISSUE THE TRUCK HAD NO POWER TO ANYTHING INCLUDING KEY FOBS FOR A PERIOD OF 10 TO 15 MINUTES. THEN THE TRUCK WILL POWER UP AGAIN. FORTUNATELY THESE ISSUES HAVE OCCURRED AT LOW SPEED. THIS HAS HAPPEN 8 TIMES IN THE LAST 18 MONTHS . IT HAS BEEN TO DEALERSHIP FOR SERVICE REGARDING THIS ISSUE THEY CHANGED THE BATTERY AFTER ONLY 18 MONTHS (10/2015) THE ISSUE OCCUR AGAIN 2 DAYS AGO WHILE TRAVELING ON THE FREEWAY AT 70 MPH MY TRUCK SHUT DOWN NO POWER THEN IN LESS THAN A SECOND IT POWERED UP AGAIN ALL THE SETTING ON MY RADIO, CLIMATE CONTROL CHANGED.THAT DAY I STOPPED TO GET GAS GOT BACK IN MY TRUCK PULLED AWAY FROM THE PUMP THE STEERING LOCKED TRUCK SHUT DOWN AGAIN FOR 20 MINUTES. THIS TRUCK IS CURRENTLY AT A DEALERSHIP THEY STILL CAN NOT DIAGNOS THE ISSUE. I'M EXTREMLY CONCERN THAT SOMEONE COULD BE SERIOUSLY INJURED OR KILLED IF THIS WAS TO HAPPEN WHILE OPERATING THIS TRUCK. I DID SEE THAT MAY OTHER OWNER OF GMC SIERRA HAVE EXPRESSED SIMILAR CONCERNS. THE ISSUES NEEDS TO BE ADDRESSED IMMEDIATELY. AS FOR MYSELF I PLAN TO THIS TRUCK AFTER THE DEALERSHIP ATTEMPTS ANOTHER REPAIR.

  • Showing the 5 most recent of 13.
• Steering13

  1 involved a crash

  • Filed Aug 2023

    The contact owns a 2014 GMC Sierra 1500. The contact stated while exiting his garage and making a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent shop but was unable to diagnose the failure. The contact took the vehicle to the local dealer, where it was diagnosed with the power steering module needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V586000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

  • Filed Feb 2023

    The contact owns a 2014 GMC Sierra. The contact stated while driving on a dirt road at 3 mph and making a left turn but the vehicle made a right turn and crashed into a tree. The contact stated no warning light was illuminated. No air bags deployed. The contact stated no one was injured nor sought medical attention. No police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the front driver-side tire rod to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V246000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 170,000.

  • Filed Apr 2022

    2014 Sierra 2500HD SN ([XXX]) Leaving on vacation towing camper with family Bosch CP4 fuel pump issue left me stranded on a HWY 9 just outside Clinton, AR which is a 2 lane HWY with no shoulder. The vehicle gave me no prior warning, dash board suddenly read power restricted followed immediately with complete power loss as I reached to top of hill. I was forced to steer and brake the truck and camper with no power, down the hill to prevent vehicles from passing at crest of hill. This left me and my family and numerous other drivers in a very dangerous situation as cars tried to pass. I had to open the hood and try to determine what was going on. I directed traffic until a Van Buren County, AR Sherriff’s Deputy arrived scolding me to get the truck and trailer out of the highway. I was forced to unhook trailer in middle of HWY and leave it. All the while, vehicles passing in danger of head on collision because there was only one officer directing both sides of traffic. GM is aware of this issue that cost me $10336 at GM Dealership where repaired. Had I been aware, I would have had this replaced this Bosch CP4 part to prevent the unsafe conditions I encountered. One message came on dash, restricted power, and I was powerless. Final Bill stated “Found Injection pump has come apart internally and has put metal through the system.” Internet search stated: According to InjectorsDirect.com, the 2011-2016 Duramax suffers from a high pressure fuel pump issue unique to this year-range model. Failure of this CP4 pump is usually catastrophic, causing metal particulates to contaminate the entire fuel system. Please help this from happening to another person. These trucks are advertised showing families pulling campers traveling through mountains. That is exactly what my family was doing. I have additional documentation if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Filed Aug 2019

    TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT WARNING FOR A FEW SECONDS. THE VEHICLE WAS TAKEN TO COURTESY BUICK GMC (205-718-7565, LOCATED AT 1857 EDWARDS LAKE RD, BIRMINGHAM, AL 35235), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED OPTIONS SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISAGREED, STATING THAT THE COST WAS TOO HIGH. THE FAILURE RECURRED MORE FREQUENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

  • Filed Mar 2019

    TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE OPERATING THE VEHICLE, SEVERAL UNKNOWN WARNING INDICATORS SUDDENLY ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE STABILITRAC WARNING INDICATOR. ALSO WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY SHUT OFF. FURTHERMORE, WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY, THE VEHICLE SHUT OFF MOMENTARILY AND RESTARTED. KEY BUICK GMC (4660 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

  • Showing the 5 most recent of 13.
• Air Bags11

  4 involved a crash

  • Filed Nov 2023

    2014 GMC Sierra 2500HD. My dash has started to crack around the passenger airbag and driverside gauge cluster. Dash material is brittle and serves as a hazard should the airbags deploy during an accident.

  • Filed Jan 2023

    The contact owned a 2014 GMC Sierra. The contact stated that while driving at 65 MPH, the vehicle crashed into another vehicle. The air bags failed to deploy. No injuries were sustained. The EMT responded but no medical attention was required. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. A police report was filed. The dealer nor the manufacturer was notified. The failure mileage was approximately 100,000.

  • Filed Jul 2022

    The contact owns a 2014 GMC Sierra. The contact stated that while driving at 42 MPH, she was involved in a three-vehicle accident after a vehicle involved in another accident ricocheted and hit her vehicle. The driver's side air bag exploded but did not deploy. Black smoke was released from the steering wheel and the air bag fell on the contact's left leg. The driver seat belt retractor fell apart during the accident which sliced the top part of the contact's ear; in addition, the failure sent a part of the contact's earing into her ear canal. The driver of the vehicle that was originally hit in the accident died the next day in the hospital; another passenger in that same vehicle was critically injured. The contact was treated days later at a hospital for a severe burn to the left leg due to the airbag. Her leg remained infected despite the treatment received at the hospital. The contact's ear was not treated. A police report was filed. The contact's vehicle was initially towed to an independent mechanic and then to a friend's home. The contact's insurance had yet to make a decision on the repair for the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 21V245000(Seat Belts) and 17V437000(Air Bags, Seat Belts) which she linked to her failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 93,622.

  • Filed Mar 2020

    DASHBOARD CRACKED ADJACENT TO PASSENGER AIRBAG POTENTIAL SAFETY ISSUE SINCE THERE IS BRITTLE PLASTIC IN THE AREA WHERE AIRBAG DEPLOYMENT WOULD TAKE PLACE. THIS ISSUE HAS BEEN REPORTED BEFORE BY ME AND MANY OTHERS AND YET NO ACTION HAS BEEN TAKEN BY NHTSA OR GM FOR A REMEDY. I'M SKEPTICAL ABOUT WHETHER IT'S WORTH TAKING THE TIME TO MAKE SUCH REPORTS TO NHTSA WHEN YOUR RESPONSE SOUNDS MORE LIKE IT WAS WRITTEN BY GM CORPORATE COMMUNICATIONS RATHER THAN THE PUBLIC SAFETY ADVOCATE YOU ARE SUPPOSED TO BE. YOU CLAIM THERE IS INSUFFICIENT DATA TO TAKE ACTION. MODEL YEARS AFFECTED ARE FROM 2007 THROUGH 2014 ON NUMEROUS GM NAMEPLATES IE: AVALANCHE, SILVERADO, TAHOE, SUBURBAN, YUKON (XL), SIERRA AND ESCALADE. ERRING ON THE SIDE OF SAFETY SHOULD, AT LEAST, PROMPT AN INVESTIGATION FROM THE DATA ALREADY RECEIVED. IT SHOULD ALSO BE CONSIDERED THAT THIS DESIGN AND ITS IMPLEMENTATION OCCURRED WHEN GM WAS BEING BAILED OUT BY TAX PAYERS AND QUITE A FEW OF THEM ARE NOW LEFT HOLDING THE BAG WHILE THEY ARE POTENTIALLY AT RISK..

  • Filed May 2018

    DASHBOARD UNDER FRONT WINDSHIELD PRONE TO CRACKING. INITIALLY THIS WOULD SOUND LIKE IT IS ONLY A COSMETIC ISSUE. THE PROBLEM IS THAT TYPICALLY THE FIRST CRACK OCCURS AT THE FRONT/LEFT CORNER OF THE FRONT PASSENGER AIRBAG PANEL. AS THE VEHICLE AGES UNDER TEMPERATURE FLUCTUATION AND UV EXPOSURE THE INITIAL CRACK WIDENS AND MORE DEVELOP. ALSO, FROM PICTURES TAKEN OF A 2007 GMC YUKON AND 2007 CHEVROLET AVALANCHE THE AIRBAG COMPARTMENT COVER APPEAR TO BE SHIFTING AND LIFTING AS THE CRACKING CONTINUES. THE DEGRADED PLASTIC SURROUNDING THE AIRBAG COVER COULD BE A SHRAPNEL HAZARD TO VEHICLE OCCUPANTS IN SUCH CLOSE PROXIMITY TO AN EXPLOSIVE AIRBAG DEPLOYMENT. THIS COULD ALSO DIMINISH THE EFFECTIVENESS OF THE AIRBAG IF IT IS PUNCTURED. CLEARLY THE MATERIAL AND CONSTRUCTION OF THIS PART WERE NOT MADE TO WITHSTAND THE RIGORS OF THE INSTALLED ENVIRONMENT SO MERELY REPLACING A CRACKED PART WITH THE SAME NEW PART WILL, AT BEST, ONLY BE A TEMPORARY FIX. GM NEEDS TO DESIGN THIS PART PROPERLY SO THAT WILL MAINTAIN IT'S INTEGRITY AS A SURROUND OF THE PASSENGER AIRBAG COMPARTMENT.

  • Showing the 5 most recent of 11.
• Engine11

  2 involved a crash · 1 involved a fire

  • Filed Mar 2019

    TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE OPERATING THE VEHICLE, SEVERAL UNKNOWN WARNING INDICATORS SUDDENLY ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE STABILITRAC WARNING INDICATOR. ALSO WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY SHUT OFF. FURTHERMORE, WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY, THE VEHICLE SHUT OFF MOMENTARILY AND RESTARTED. KEY BUICK GMC (4660 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

  • Filed Aug 2017

    I PURCHASED THIS TRUCK NOVEMBER 26 2016, WITHIN A MONTH I WAS SITIING IN MY DRIVEWAY I TURNED THE TRUCK ON WHEN I WENT OUT TO GO TO WORK IN THE MORNING I GOT A BUNCH OF FLASHING LIGHTS SERVICE STABILITRAK, SERVICE 4WHEEL DRIVE, SERVICE TRACTION CONTROL, MADE MULTIPLE ATTEMPTS TO CONTACT FIVE STAR AUTO IN BIDDEFORD, BROUGHT THE TRUCK IN THEY REFUSED TO FIX ISSUES, ASKED FOR A TRADE NOTHING ON THE LOT WAS WORTH PURCHASING WITHOUT PUTTING ME OUT MORE THAN I ALREADY OWED,CHRISTMAS MORNING THE TRUCK WAS TOWED TO WEIRS IN ARUNDEL THEY PULLED THE TRUCK APART AND FOUND A BUNCH OF WIRES WERE CORRODED AND THE FRAME OF THE TRUCK WAS CAKED WITH ROCKS MUD AND SAND WHICH HAD CAUSED THE CORROSION, THEY FIXED THE ISSUE. WITHIN A COUPLE MONTHS THE SAME ISSUE CAME BACK UP AND ONCE AGAIN THE TRUCK WAS IN THE SHOP GETTING WORKED ON. THE PROBLEM IS NOT FIXED AFTER SPENDING MONEY TO FIX A PROBLEM I HAD LESS THAN 30 DAYS FROM BUYING THIS VEHICLE(DRIVING COMPLETELY NORMAL WILL CAUSE THESE LIGHTS TO FLASH AT RANDOM TIMES) , ALL THE LIGHTS DO STILL COME ON RANDOMLY AND TODAY WHILE AT THE DAYTON COUNTRY STORE MY TRANSMISSION IN MY TRUCK WENT, I AM WAITING TO GET MY TRUCK TOWED FROM THE STORE TO A SHOP! FOR A VEHICLE THAT THE CARFAX CAME BACK CLEAN AND THE DEALERSHIP MADE NO ATTEMPT IN HELPING ME FIX OR PAY FOR ANY ISSUES I HAVE HAD. IM NOW STRUGGLING WITH A VEHICLE THAT I WAS LIED TO ABOUT THE CONDITION IT WAS IN AFTER PAYING $32,000 FOR A TRUCK. I HAVE KEPT ALL DOCUMENTATION AND HAVE IMAGES THAT WERE SENT TO ME FROM WEIRS

  • Filed Feb 2016

    THE BIGGEST PROBLEM (OUT OF MANY) THAT MAKES THIS VEHICLE UNSAFE, STRESSFUL, AND DISCOMFORTING TO DRIVE IS HOW IT WILL RANDOMLY DECIDES TO RAISE THE IDLE TO 900+ RPM (IN GEAR) AND BASICALLY DRIVES IT'S SELF. DURING THIS CONDITION IT IS VERY DIFFICULT TO OPERATE VEHICLE. BECAUSE OF ITS RANDOM PATTERN IT CAUSED ME TO HAVE AN ACCIDENT THAT RESULTED IN $3500 IN BODY DAMAGE TO THE TRUCK. THANK GOD NO ONE WAS HURT. WEAR AND TEAR IS DRASTICALLY INCREASED AS THE VEHICLE IS TRYING TO DRIVE ON ITS OWN AS I'M TRYING TO STOP AT TRAFFIC LIGHT, STOP SIGNS, OR SIMPLY PARKING. DRIVE-TRAIN IS BANGING, BRAKES ARE WORKING HARDER, AND FUEL IS BEING WASTED. NOW, ADD A PAYLOAD OR TRAILER AS I OFTEN DO AND PROBLEMS ARE MAGNIFIED. ESSENTIALLY THE VEHICLE IS AGING AND WEARING ITS SELF OUT BEFORE ITS TIME. I HAVE BEEN ORDERED BY PIMA COUNTY COURT TO HAVE THE VEHICLE FIXED OR REPLACE. THE OFFICER THAT GAVE ME THE CITATION WITNESSED THE HIGH ENGINE IDLE AND AGREED THAT IT WOULD BE DIFFICULT TO STOP ESPECIALLY WITH A LOADED TRAILER AS I HAD THAT DAY. OFFICER ALSO TESTIFIED THIS IN COURT ON 11/4/2015. THERE IS A CURRENT LAW SUIT IN CALIFORNIA FOR THIS DEFECT. MY LOCAL DEALERS WILL NOT WORK ON VEHICLE ANYMORE DO LIABILITY AND TOLD ME TAKE IT UP WITH GM. GM HAS PROVIDED NO ASSISTANCE.

  • Filed Dec 2014

    #5 CYLINDER ROCKER ARM BROKE TOOK TO A DEALERSHIP IN MICHIGAN TO GET REPAIRED. PROBLEMS WITH ENGINE RUNNING, BEFORE ALL THIS HAPPENED I WAS GETTING 20/22 MPG ON THE HIGHWAY WHICH IS WHAT I TRAVEL MOSTLY, NOW SINCE THIS HAPPEN I ONLY GETTING 16/18 MPG ON THE HIGHWAY. MY DEALERSHIP IN MILWAUKEE WORKED WITH AN ENGINEER FROM GM AND THEY CLAIM EVERYTHING UP TO SPEC AND WON'T DO ANYMORE ON THE VEHICLE BUT YET SOMETHING HAS HAPPENED THAT I HAVE LOST ABOUT 4/6 MPG HIGHWAY OR $20 PER TANK WHICH WITH MY TRAVELING IS A LOT OF MONEY $400 MONTH. I AM VERY DISSATISFIED WITH GM AND THIS VEHICLE RIGHT NOW WHEN YOU PAY $50,000 + FOR A VEHICLE YOU DON'T EXPECT TO HAVE PROBLEMS WITHIN THE FIRST MONTH OF PURCHASE (BRAND NEW) AND THEN FOR GM NOT TO FIND OUT WHY THE DROP IN MILEAGE IS UNACCEPTABLE. *TR

  • Filed Aug 2014

    MY SON AND I WERE DRIVING MY GMC SIERRA 2014 TO HIS FRIENDS HOUSE BEFORE WE CRASHED. MY SON WAS DRIVING AND HAS HIS LEARNER'S PERMIT, HOWEVER, HAD BEEN DRIVING FOR 4 MONTHS. AT A FORK IN THE ROAD I TOLD MY SON QUICKLY TO MAKE A RIGHT RATHER THAN LEFT AND WE CRASHED INTO AN IMPROPERLY GRATED WALL OF DIRT CAUSING THE TRUCK TO GO FROM 40 MPH TO 0 WITH MY SON HAVING HIS SEATBELT ON, BUT I DID NOT. NEITHER AIRBAGS DEPLOYED AND BOTH OF US SUSTAINED SERIOUS INJURIES. MY SON BROKE HIS NOSE AND I AM SUFFERING FROM A BROKEN NOSE, CONCUSSION AND A BURST VERTEBRAE. NEITHER AIRBAGS DEPLOYED WHICH COULD'VE MADE A HUGE DIFFERENCE ON OUR INJURIES. *TR

  • Showing the 5 most recent of 11.
• Unknown or Other9

  1 involved a fire

  • Filed Oct 2024

    GM refuses to repair the defective finish on my truck, their claim is that it only applies to trucks covered under the 3 year -36k warranty. This is a manufacturing defect that they admit to in the attached TSB. There should be a recall mandated for this. We spent a ton of hard earned money on these trucks.

  • Filed Jul 2020

    I OWN A 2014 GMC SIERRA 2500HD. IT IS IN VERY GOOD CONDITION AND WELL MAINTAINED WITH LESS THAN 140,000 ON IT. ONE DAY AFTER WORK I GOT INTO MY TRUCK AND AS SOON AS I STARTED IT I HEARD MY DASH CRACK. IT CRACKED JUST TO THE RIGHT OF THE INSTRUMENT PANEL BY THE DASH VENT AND WINDSHIELD. AND HAS BEEN GROWING EVER SINCE. IF THE DASH IS THIS BRITTLE IN A TRUCK THAT IS ONLY 6 YEARS OLD AND BEEN VERY WELL TAKEN CARE OF IT IS A SAFETY ISSUE. IF I WERE TO GET INTO A CRASH AND MY AIRBAGS WERE TO DEPLOY, SHARDS OF HARD BRITTLE PLASTIC WOULD BE SENT THROUGH THE CAB POSSIBLY CAUSING MORE INJURIES.

  • Filed Dec 2018

    DASH IS FULLY CRACKED AT THE CORNER OF THE PASSENGER AIRBAG. IN ADDITION, A CRACK FORMED ABOVE THE INSTRUMENT PANEL AND CONTINUED TO SPREAD.

  • Filed Dec 2017

    THE DASHBOARD IS CRACKED ON PASSENGER SIDE NEXT TO THE AIRBAG.

  • Filed Aug 2017

    I PURCHASED THIS TRUCK NOVEMBER 26 2016, WITHIN A MONTH I WAS SITIING IN MY DRIVEWAY I TURNED THE TRUCK ON WHEN I WENT OUT TO GO TO WORK IN THE MORNING I GOT A BUNCH OF FLASHING LIGHTS SERVICE STABILITRAK, SERVICE 4WHEEL DRIVE, SERVICE TRACTION CONTROL, MADE MULTIPLE ATTEMPTS TO CONTACT FIVE STAR AUTO IN BIDDEFORD, BROUGHT THE TRUCK IN THEY REFUSED TO FIX ISSUES, ASKED FOR A TRADE NOTHING ON THE LOT WAS WORTH PURCHASING WITHOUT PUTTING ME OUT MORE THAN I ALREADY OWED,CHRISTMAS MORNING THE TRUCK WAS TOWED TO WEIRS IN ARUNDEL THEY PULLED THE TRUCK APART AND FOUND A BUNCH OF WIRES WERE CORRODED AND THE FRAME OF THE TRUCK WAS CAKED WITH ROCKS MUD AND SAND WHICH HAD CAUSED THE CORROSION, THEY FIXED THE ISSUE. WITHIN A COUPLE MONTHS THE SAME ISSUE CAME BACK UP AND ONCE AGAIN THE TRUCK WAS IN THE SHOP GETTING WORKED ON. THE PROBLEM IS NOT FIXED AFTER SPENDING MONEY TO FIX A PROBLEM I HAD LESS THAN 30 DAYS FROM BUYING THIS VEHICLE(DRIVING COMPLETELY NORMAL WILL CAUSE THESE LIGHTS TO FLASH AT RANDOM TIMES) , ALL THE LIGHTS DO STILL COME ON RANDOMLY AND TODAY WHILE AT THE DAYTON COUNTRY STORE MY TRANSMISSION IN MY TRUCK WENT, I AM WAITING TO GET MY TRUCK TOWED FROM THE STORE TO A SHOP! FOR A VEHICLE THAT THE CARFAX CAME BACK CLEAN AND THE DEALERSHIP MADE NO ATTEMPT IN HELPING ME FIX OR PAY FOR ANY ISSUES I HAVE HAD. IM NOW STRUGGLING WITH A VEHICLE THAT I WAS LIED TO ABOUT THE CONDITION IT WAS IN AFTER PAYING $32,000 FOR A TRUCK. I HAVE KEPT ALL DOCUMENTATION AND HAVE IMAGES THAT WERE SENT TO ME FROM WEIRS

  • Showing the 5 most recent of 9.
• Structure8

  1 involved a crash

  • Filed Jan 2016

    THE FACTORY INSTALLED RUNNING BOARDS ARE UNSAFE. THE TREADS NEED TO BE LARGER, MORE AGGRESSIVE AND ROTATED 90^. AS THEY ARE THEY ARE SIMPLY SKID PADS WHEN WET OR FROZEN. YOU SIMPLY NEED TO TRY AND ENTER OR EXIT THE VEHICLE AND SEE HOW EASILY YOUR FOOT SIDES OFF CAUSING THE PERSON THE FALL. I HAVE TAKEN SEVERAL SLIPS/FALLS. TODAY I HIT THE BACK OF MY HEAD ON THE DOOR JAM. JUST ROTATING THE TREAD NINETY DEGREES WOULD HELP.

  • Filed Nov 2015

    TL* THE CONTACT OWNS A 2014 GMC SIERRA. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND PROVIDED POOR VISIBILITY. THE FAILURE WAS WORSE IN RAINY CONDITIONS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE LIGHTS LACKED VOLUME; HOWEVER, THEY DID NOT OFFER ANY REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. UPDATED 02/12/16*LJ THE CONSUMER STATED THE TAIL GATE ALLOWED DIRT TO ENTER INSIDE THE TRUCK. UPDATED 03/03/16

  • Filed Apr 2015

    THE CENTER CONSOLE WITH SHAKE EXCESSIVELY IF GOING 70-80 MPH. IT WILL ALSO SHAKE BAD GOING DOWN A MAIN ROAD I DRIVE ON DAILY DOING 45-55 MPH. THE TRUCK HAS HAD THE TIRES REBALANCED TWICE NOW WITH NO SOLUTION FOUND. THE TRUCK HAS BEEN IN THE SHOP OVER 20 DAYS ALL TOGETHER FOR OTHER VIBRATION ISSUES AS WELL. *TR

  • Filed Mar 2015

    I PURCHASED NEW IN 2014 A GMC SIERRA 4X4 I TAKE VERY GOOD CARE OF MY VEHICLES I PARK INSIDE A HEATED GARAGE AN WASH ONCE SOMETIMES TWICE A WEEK, INCLUDING UNDERCARRIAGE. IN JANUARY WHILE WASHING UNDERCARRIAGE I NOTICED THE COATING ON THE FRAME IS COMPLETELY COMING OFF THE FRAME WITH JUST THE SPRAY OF GARDEN HOSE. I NOTIFIED THE SERVICE DEPARTMENT AT UPSTATE CHEVROLET IN ATTICA AT MY LAST SERVICE MARCH 16 2015. THE DEALERSHIP WILL ALSO VERIFY HOW WELL I MAINTAIN MY VEHICLES. I AM NOW WAITING FOR A RESPONSE! IN THE MEAN TIME I WENT ON LINE TO SEE IF ANYONE ELSE IS HAVING SAME PROBLEM AND TO NO SURPRISE ALOT OF GMC TRUCK OWNERS ARE COMPLAINING OF THIS EXISTING PROBLEM AS WELL. PLEASE CONTACT ME. MY FAMILY AN I HAVE BEEN DEDICATED GM OWNERS AND I AM ASKING IF THIS FALLS UNDER THE LEMON LAW. THANK YOU FOR YOUR CONCERN. *TR

  • Filed Oct 2014

    WHEN WE TOOK OUR NEW TRUCK FOR A TEST DRIVE WE NOTICED A VIBRATION. THE DEALERSHIP SUPPOSEDLY CHECKED IT OUT AND TOOK CARE OF IT. WHEN TOOK DELIVERY OF THE TRUCK AND DROVE IT HOME THE VIBRATION WAS BETTER AT A SLOWER SPEED BUT INCREASED AS THE SPEED INCREASED. WE RETURNED THE TRUCK TO THE DEALERSHIP AND THEY CHECKED IT OUT AND SAID THAT THEY BALANCED THE TIRES AND ROTATED THE DRIVESHAFT 180 DEGREES. IT SEEM TO BE A LITTLE BETTER. BECAUSE WE TAKE THIS TRUCK TO FLORIDA FOR THE WINTER AND IT IS LOADED MY HUSBAND DECIDED THAT HE WOULD PUT SOME WEIGHT IN THE BACK OF IT TO SEE HOW IT WOULD AFFECT IT. THE VIBRATION WAS BETTER AT A SLOWER SPEED AND WORSE AT A HIGH SPEED ON THE HIGHWAY. THE TRUCK HAS NOW BEEN BACK AT THE DEALERSHIP FOR A WEEK AND WE HAVE NOT HEARD ANYTHING IN REGARDS TO IT. THEY ARE SUPPOSED TO BE DOING AN ELECTRONIC VIBRATION ANALYSIS ON IT. MY HUSBAND HAS RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE SEEMS TO BE A LOT OF COMPLAINTS ABOUT THIS PROBLEM. HOPEFULLY PEOPLE ARE REGISTERING THEM ON YOUR WEBSITE. *TR

  • Showing the 5 most recent of 8.
• Suspension5

  • Filed Nov 2015

    REGARDING 2014 GMC SIERRA 6 CYLINDER FULL SIZE PICKUP. VEHICLE VIBRATES AS IF RUNNING OVER RUMBLE STRIPS AT APX 1500 RPM. LOCAL GM SERVICE CENTER AND GM CORPORATE REPRESENTATIVE STATED ABOVE IS NORMAL VEHICLE OPERATION. LOCAL GM SERVICE CENTER CORRECTLY SUGGESTED THAT TRUCK BE DRIVEN FASTER OR SLOWER TO PREVENT VIBRATION OR THAT VEHICLE BE DRIVEN IN 5TH GEAR RATHER THAN OVERDRIVE 6TH GEAR TO PREVENT VIBRATION. IF VEHICLE IS NOR DRIVEN FASTER OR SLOWER TO GET OUT OF VIBRATION RANGE, THE TRUCK WILL VIBRATE ENDLESSLY. 2014 GMC SIERRA IS AN UNSAFE VEHICLE. NEEDING TO SPEED UP OR SLOW DOWN TO PREVENT VIBRATION SIGNIFICANTLY INCREASES RISK FOR MVA. NEEDING TO DRIVE IN 5TH GEAR RATHER THAN 6TH GEAR REDUCES GAS MILEAGE AS REPORTED TO NHSTA. LOCAL MECHANICS HAVE COMMENTED THAT THE ABOVE VIBRATION COMPLAINT IS COMMON TO 2014 6 CYLINDER GMC/CHEVY FULL SIZE PICKUP TRUCKS AND THAT THE VIBRATION MAY BE SECONDARY TO CYLINDER DEACTIVATION AND CHASSIS RIGIDITY. IT CERTAINLY WOUND BE A SHAME FOR A COLLISION TO OCCUR OR FOR A PEDESTRIAN TO GET RUN OVER BY A DRIVER OF A 2014 GMC/CHEVY FULL SIZE PICKUP WHO HAD TO SPEED UP OR SLOW DOWN TO REDUCE EXCESSIVE VIBRATION AT APX 1500 RPM

  • Filed Apr 2015

    THE CENTER CONSOLE WITH SHAKE EXCESSIVELY IF GOING 70-80 MPH. IT WILL ALSO SHAKE BAD GOING DOWN A MAIN ROAD I DRIVE ON DAILY DOING 45-55 MPH. THE TRUCK HAS HAD THE TIRES REBALANCED TWICE NOW WITH NO SOLUTION FOUND. THE TRUCK HAS BEEN IN THE SHOP OVER 20 DAYS ALL TOGETHER FOR OTHER VIBRATION ISSUES AS WELL. *TR

  • Filed Mar 2015

    I PURCHASED NEW IN 2014 A GMC SIERRA 4X4 I TAKE VERY GOOD CARE OF MY VEHICLES I PARK INSIDE A HEATED GARAGE AN WASH ONCE SOMETIMES TWICE A WEEK, INCLUDING UNDERCARRIAGE. IN JANUARY WHILE WASHING UNDERCARRIAGE I NOTICED THE COATING ON THE FRAME IS COMPLETELY COMING OFF THE FRAME WITH JUST THE SPRAY OF GARDEN HOSE. I NOTIFIED THE SERVICE DEPARTMENT AT UPSTATE CHEVROLET IN ATTICA AT MY LAST SERVICE MARCH 16 2015. THE DEALERSHIP WILL ALSO VERIFY HOW WELL I MAINTAIN MY VEHICLES. I AM NOW WAITING FOR A RESPONSE! IN THE MEAN TIME I WENT ON LINE TO SEE IF ANYONE ELSE IS HAVING SAME PROBLEM AND TO NO SURPRISE ALOT OF GMC TRUCK OWNERS ARE COMPLAINING OF THIS EXISTING PROBLEM AS WELL. PLEASE CONTACT ME. MY FAMILY AN I HAVE BEEN DEDICATED GM OWNERS AND I AM ASKING IF THIS FALLS UNDER THE LEMON LAW. THANK YOU FOR YOUR CONCERN. *TR

  • Filed Oct 2014

    WHEN WE TOOK OUR NEW TRUCK FOR A TEST DRIVE WE NOTICED A VIBRATION. THE DEALERSHIP SUPPOSEDLY CHECKED IT OUT AND TOOK CARE OF IT. WHEN TOOK DELIVERY OF THE TRUCK AND DROVE IT HOME THE VIBRATION WAS BETTER AT A SLOWER SPEED BUT INCREASED AS THE SPEED INCREASED. WE RETURNED THE TRUCK TO THE DEALERSHIP AND THEY CHECKED IT OUT AND SAID THAT THEY BALANCED THE TIRES AND ROTATED THE DRIVESHAFT 180 DEGREES. IT SEEM TO BE A LITTLE BETTER. BECAUSE WE TAKE THIS TRUCK TO FLORIDA FOR THE WINTER AND IT IS LOADED MY HUSBAND DECIDED THAT HE WOULD PUT SOME WEIGHT IN THE BACK OF IT TO SEE HOW IT WOULD AFFECT IT. THE VIBRATION WAS BETTER AT A SLOWER SPEED AND WORSE AT A HIGH SPEED ON THE HIGHWAY. THE TRUCK HAS NOW BEEN BACK AT THE DEALERSHIP FOR A WEEK AND WE HAVE NOT HEARD ANYTHING IN REGARDS TO IT. THEY ARE SUPPOSED TO BE DOING AN ELECTRONIC VIBRATION ANALYSIS ON IT. MY HUSBAND HAS RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE SEEMS TO BE A LOT OF COMPLAINTS ABOUT THIS PROBLEM. HOPEFULLY PEOPLE ARE REGISTERING THEM ON YOUR WEBSITE. *TR

  • Filed Dec 2013

    I HAVE A 2014 GMC SIERRA 1500 CREW CAB. THE VEHICLE HAS A VIBRATION ABOVE 40 MPH SINCE I PURCHASED THE VEHICLE NEW IN JULY 2013. I HAVE HAD IT TO THE DEALERSHIP 6 TIMES, OF 4 TIRES ON THE VEHICLE THEY HAVE REPLACE 5 TIRES. THE VEHICLE STILL HAS THE VIBRATION AND AT HIGH SPEEDS, THE VIBRATION INCREASES. *TR

• Visibility/Wiper5

  • Filed Apr 2015

    I PURCHASE THIS VEHICLE NOV. 2013, AND EVER SINCE I NOTICE THAT THE HEADLIGHT ON THIS VEHICLE DO NOT LIGHT THE ROAD PROPERLY, WHETHER YOU HAVE THEM IN LOW OR HIGH BEAM. THE DISTANCE OF THE LOW AND HIGH BEAM APPEAR TO BE THE SAME (AT TIMES IT SEEMS THE HIGHS) ARE AIMING SKYWARD. NOT TO LONG AGO I ALMOST RAN OVER A WOMAN AND A CHILD WHO WERE CROSSING A STREET OVER TO MY LEFT WHEN I WAS ATTEMPTING TO MAKE A LEFT TURN (THIS WAS A DARK AREA). LUCKILY I WAS GOING SLOW WHEN I WAS MAKING THE TURN AND WAS ABLE TO SEE THEM WHEN THE HEADLIGHTS HIT THEM AND CAME INTO VIEW. BY THIS STATEMENT I AM TRYING TO POINT OUT THAT THERE NO LIGHTING TO EITHER SIDE OF THE VEHICLE, I AM SURE (POSITIVE) THAT IF I WOULD HAVE BEEN MAKING A RIGHT TURN AN ACCIDENT WOULD HAVE HAPPEN. ARE THERE ANY RECALLS REGARDING THIS PROBLEM? IF NOT, I THINK THERE SHOULD ONE. BECAUSE IF SOMETHING LIKE THIS EXAMPLE I AM SUBMITTING TO YOU EVER HAPPENS, THE DRIVER WILL HELD RESPONSIBLE. AN IN MY CASE IT WILL BE BLAMED DUE TO MY AGE. *TR

  • Filed Apr 2015

    THE HEADLIGHTS ON THIS TRUCK PROVIDE INADEQUATE LIGHTING, INCLUDING BOTH LOW BEAMS AND HIGH BEAMS. ANY NIGHT DRIVING IS DIFFICULT DUE TO LIMITED VISIBILITY, THERE SIMPLY IS NOT ENOUGH ILLUMINATION TO SEE. CAN BE VERY DANGEROUS - ESPECIALLY AT SPEEDS ABOVE 35 MPH OR DURING PRECIPITATION. THE HEADLIGHT HAS A SEVERE DESIGN FLAW WITH GMS APPROACH AT A SHUTTER SYSTEM. THIS TYPE OF DESIGN DOES NOT LEAVE ANY OPTIONS FOR SIMPLY CHANGING THE TYPE OF BULB - THE DESIGN IS ACTUALLY AT FAULT FOR THE POOR VISIBILITY. THE VISIBILITY PROBLEMS SIMPLY CANNOT BE FIXED WITH A DIFFERENT BULB TYPE DUE TO THE SHUTTER DESIGN TYPE. MANY COMPLAINTS ARE BEING REGISTERED ONLINE RELATED TO THE VISIBILITY PROBLEM. THESE TRUCKS ARE NOT SAFE TO DRIVE AT NIGHT. IF THERE IS A STANDARD FOR MINIMUM HEADLIGHT ILLUMINATION FOR NIGHT TIME DRIVING, THIS MODEL HEADLIGHT NEEDS TO BE REVIEWED IF IT IS MEETING THE MINIMUM STANDARD. NOT SAFE, A DEFINITE PROBLEM THAT NEEDS ATTENTION. *TR

  • Filed Jan 2015

    VISIBILITY FROM THE VEHICLES HEADLIGHTS IS VERY POOR. I'M AFRAID TO DRIVE AT NIGHT BECAUSE LIGHTING IS POOR. *TR

  • Filed Dec 2014

    THE HEADLIGHT PERFORMANCE ON THIS TRUCK IS THE WORST I'VE SEEN IN ANY VEHICLE, BUT FOR A TRUCK, I CANNOT BELIEVE THEY ARE ALLOWED ON THE ROAD AT NIGHT. THE OWNER'S MANUAL STATES THEY ARE FACTORY SET AND DO NOT NEED ADJUSTMENT. THAT INFORMATION WAS OBVIOUSLY NOT CHECKED DURING THE QUALITY CHECK OR CHECKED BUT FELT IT WAS AS GOOD AS IT GETS. ON HIGH BEAM, THE DRIVER'S SIDE LIGHT IS POINTING SO FAR UP, IT'S IN THE TREES AND ABOVE THE ROAD. THE RIGHT SIDE HIGH AND LOW BEAMS ARE INADEQUATE FOR ALL PURPOSES, ESPECIALLY SEEING AROUND CURVES AND TURNS. YOU ARE LITERALLY BLIND ON A DARK STREET, EVEN WITH THE FOG LIGHTS. VERY POOR ILLUMINATION OF THE ROAD. I'VE TAKEN IT IN TO THE DEALER FOR ADJUSTMENT AND THEY DID NOT CHANGE ANYTHING. THIS WILL BE THE LAST GM PRODUCT I BUY SINCE IT SEEMS THE LAST THREE VEHICLES I'VE OWNED HAD ISSUES THAT COULD NOT BE RESOLVED. AND I AM A MEMBER OF THE GM FAMILY. FOR THE PRICE OF THESE VEHICLES, THEY SHOULD BE TOP QUALITY. GM SHOULD BE ASHAMED OF THE QUALITY THEY DELIVER TO CUSTOMERS FOR VEHICLES PRICED OVER $45K. *TR

  • Filed Nov 2014

    THIS VEHICLE HAS THE WORST HEADLIGHTS OF ANY NEW VEHICLE I'VE EVER OWNED. IT SEEMS DANGEROUS TO DRIVE AT NIGHT, AND I AVOID IT WHERE I CAN. THE BEAM PATTERN IS AWFUL AND THE ILLUMINATION IS POOR. I'VE BEEN DRIVING CARS WITH PROJECTOR HEADLIGHTS FOR YEARS, SO I KNOW THAT IS NOT THE REAL ISSUE. THESE LIGHTS ARE JUST POORLY DESIGNED OR CHEAP. TRIPS TO THE DEALER ARE UNFRUITFUL. THE DEALER KNOWS THEY ARE POOR, BUT CAN DO NOTHING EXCEPT BE SURE EVERYTHING IS PROPERLY ADJUSTED. IF YOU ARE LOOKING AT BUYING A 2014 GMC PICKUP, BUY SOMETHING ELSE. THEY ARE THAT BAD. I JUST KNOW I'M GOING TO HIT A DEER SOON ENOUGH. *TR

• Fuel/Propulsion System4

  • Filed Apr 2022

    2014 Sierra 2500HD SN ([XXX]) Leaving on vacation towing camper with family Bosch CP4 fuel pump issue left me stranded on a HWY 9 just outside Clinton, AR which is a 2 lane HWY with no shoulder. The vehicle gave me no prior warning, dash board suddenly read power restricted followed immediately with complete power loss as I reached to top of hill. I was forced to steer and brake the truck and camper with no power, down the hill to prevent vehicles from passing at crest of hill. This left me and my family and numerous other drivers in a very dangerous situation as cars tried to pass. I had to open the hood and try to determine what was going on. I directed traffic until a Van Buren County, AR Sherriff’s Deputy arrived scolding me to get the truck and trailer out of the highway. I was forced to unhook trailer in middle of HWY and leave it. All the while, vehicles passing in danger of head on collision because there was only one officer directing both sides of traffic. GM is aware of this issue that cost me $10336 at GM Dealership where repaired. Had I been aware, I would have had this replaced this Bosch CP4 part to prevent the unsafe conditions I encountered. One message came on dash, restricted power, and I was powerless. Final Bill stated “Found Injection pump has come apart internally and has put metal through the system.” Internet search stated: According to InjectorsDirect.com, the 2011-2016 Duramax suffers from a high pressure fuel pump issue unique to this year-range model. Failure of this CP4 pump is usually catastrophic, causing metal particulates to contaminate the entire fuel system. Please help this from happening to another person. These trucks are advertised showing families pulling campers traveling through mountains. That is exactly what my family was doing. I have additional documentation if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Filed Mar 2022

    The vehicle experienced a catastrophic failure of the fuel pump while towing a horse trailer on a busy state highway. This was a major safety risk because the vehicle gave no warning before it just stop working. It was a miracle we were able to coast off the highway into a wide spot that was able to accommodate both the truck and the horse trailer. The truck only has 77,000 miles and we are being told that none of the repair is covered under warranty. We were also told that the fuel pump has completely contaminated the entire fuel systems, including the injectors so everything must be replaced. The quote we received from the dealership for this massive repair is $12,208.59. No warning lamps, messages or other symptoms occurred until the truck died. Once the truck died, it could not be restarted and then began displaying a code that said the fuel filter needed to be replaced.

  • Filed Nov 2017

    MY FUEL PUMP AND INJECTORS FAILED WHILE I WAS DRIVING, STRANDING MY TRUCK IN THE MIDDLE OF TRAFFIC RIGHT WHERE A CITY STREET WAS CHANGING TO A COUNTRY ROAD. THE GMC DEALERSHIP FALSELY CLAIMED THAT THIS WAS CAUSED BY USING UNAPPROVED FUEL. THE FUEL I USED WAS B20 BIODIESEL, WITH 80% RENEWABLE DIESEL, WHICH MEETS DIESEL SPECIFICATIONS AND IS A LEGAL ROAD FUEL IN CALIFORNIA. THEY ALSO CLAIMED THAT A CASCADE OF OTHER PROBLEMS WERE ALL CAUSED BY MY FUEL AND REFUSED TO APPLY MY WARRANTY.

  • Filed Jan 2015

    THE TRUCK WAS AVERAGING ABOUT 20 MPG BUT SHIFTING ERRATICALLY LIKE IT COULDN'T DECIDE WHAT GEAR TO BE IN. AFTER USING THE 4WD THE FIRST TIME THE MPG DROPPED OFF TO ABOUT 17 AND HAS BEEN DECLINING STEADILY CURRENTLY I GET 14 TO 15 MPG AND DRIVE 150 MILES PER DAY MOSTLY HIGHWAY. I HAVE TAKEN IT BACK TO THE DEALER TWICE THEY SAID THE COMPUTER COULDN'T GET USED TO MY DRIVING STYLE AND REPROGRAMMED THE COMPUTER. WHEN I TOOK IT BACK ABOUT THE MILEAGE A GUY CAME OUT AND SAID HE COULD TELL IF SOMETHING WAS STUCK AND SWITCHED THE 4WD A FEW TIME AND SAID IT WAS FINE. MY MPG IS GETTING WORSE AND IT SLAMS IN AND OUT OF GEAR 2-3 TIMES IN A MATTER OF SECONDS WHILE SUSTAINING A STEADY HIGHWAY SPEED ON A FLAT SURFACE. *TR

• Electronic Stability Control (esc)3

  • Filed Mar 2019

    TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE OPERATING THE VEHICLE, SEVERAL UNKNOWN WARNING INDICATORS SUDDENLY ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE STABILITRAC WARNING INDICATOR. ALSO WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY SHUT OFF. FURTHERMORE, WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY, THE VEHICLE SHUT OFF MOMENTARILY AND RESTARTED. KEY BUICK GMC (4660 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

  • Filed May 2017

    TRACTION CONTROL / STABILI TRAK CAM ON THE TRANSMISSION WOULD NOT SHIFT HADE TO MANUAL IT TO SHIFT

  • Filed Mar 2016

    THERE IS A EXTREMELY DANGEROUS ELECTRICS ISSUE WITH MY 2014 GMC SIERRA 1500 ALL TERRAIN. IN THE LAST 18 MONTHS MY TRUCK HAS LOCKED THE STEERING AT LOW SPEED WHILE TURNING 8 TIMES. (I COULD HAVE EASILY BROKEN A FINGER A LOST CONTROL OF MY TRUCK) .ON 5 OF THE TIMES I HAD STEERING ISSUE THE TRUCK HAD NO POWER TO ANYTHING INCLUDING KEY FOBS FOR A PERIOD OF 10 TO 15 MINUTES. THEN THE TRUCK WILL POWER UP AGAIN. FORTUNATELY THESE ISSUES HAVE OCCURRED AT LOW SPEED. THIS HAS HAPPEN 8 TIMES IN THE LAST 18 MONTHS . IT HAS BEEN TO DEALERSHIP FOR SERVICE REGARDING THIS ISSUE THEY CHANGED THE BATTERY AFTER ONLY 18 MONTHS (10/2015) THE ISSUE OCCUR AGAIN 2 DAYS AGO WHILE TRAVELING ON THE FREEWAY AT 70 MPH MY TRUCK SHUT DOWN NO POWER THEN IN LESS THAN A SECOND IT POWERED UP AGAIN ALL THE SETTING ON MY RADIO, CLIMATE CONTROL CHANGED.THAT DAY I STOPPED TO GET GAS GOT BACK IN MY TRUCK PULLED AWAY FROM THE PUMP THE STEERING LOCKED TRUCK SHUT DOWN AGAIN FOR 20 MINUTES. THIS TRUCK IS CURRENTLY AT A DEALERSHIP THEY STILL CAN NOT DIAGNOS THE ISSUE. I'M EXTREMLY CONCERN THAT SOMEONE COULD BE SERIOUSLY INJURED OR KILLED IF THIS WAS TO HAPPEN WHILE OPERATING THIS TRUCK. I DID SEE THAT MAY OTHER OWNER OF GMC SIERRA HAVE EXPRESSED SIMILAR CONCERNS. THE ISSUES NEEDS TO BE ADDRESSED IMMEDIATELY. AS FOR MYSELF I PLAN TO THIS TRUCK AFTER THE DEALERSHIP ATTEMPTS ANOTHER REPAIR.

• Vehicle Speed Control3

  2 involved a crash

  • Filed Feb 2016

    THE BIGGEST PROBLEM (OUT OF MANY) THAT MAKES THIS VEHICLE UNSAFE, STRESSFUL, AND DISCOMFORTING TO DRIVE IS HOW IT WILL RANDOMLY DECIDES TO RAISE THE IDLE TO 900+ RPM (IN GEAR) AND BASICALLY DRIVES IT'S SELF. DURING THIS CONDITION IT IS VERY DIFFICULT TO OPERATE VEHICLE. BECAUSE OF ITS RANDOM PATTERN IT CAUSED ME TO HAVE AN ACCIDENT THAT RESULTED IN $3500 IN BODY DAMAGE TO THE TRUCK. THANK GOD NO ONE WAS HURT. WEAR AND TEAR IS DRASTICALLY INCREASED AS THE VEHICLE IS TRYING TO DRIVE ON ITS OWN AS I'M TRYING TO STOP AT TRAFFIC LIGHT, STOP SIGNS, OR SIMPLY PARKING. DRIVE-TRAIN IS BANGING, BRAKES ARE WORKING HARDER, AND FUEL IS BEING WASTED. NOW, ADD A PAYLOAD OR TRAILER AS I OFTEN DO AND PROBLEMS ARE MAGNIFIED. ESSENTIALLY THE VEHICLE IS AGING AND WEARING ITS SELF OUT BEFORE ITS TIME. I HAVE BEEN ORDERED BY PIMA COUNTY COURT TO HAVE THE VEHICLE FIXED OR REPLACE. THE OFFICER THAT GAVE ME THE CITATION WITNESSED THE HIGH ENGINE IDLE AND AGREED THAT IT WOULD BE DIFFICULT TO STOP ESPECIALLY WITH A LOADED TRAILER AS I HAD THAT DAY. OFFICER ALSO TESTIFIED THIS IN COURT ON 11/4/2015. THERE IS A CURRENT LAW SUIT IN CALIFORNIA FOR THIS DEFECT. MY LOCAL DEALERS WILL NOT WORK ON VEHICLE ANYMORE DO LIABILITY AND TOLD ME TAKE IT UP WITH GM. GM HAS PROVIDED NO ASSISTANCE.

  • Filed Dec 2015

    TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. THE CONTACT STATED THAT WHILE REVERSING INTO A TRAILER, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT ANY WARNINGS AND CRASHED INTO THE TRAILER. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSED THE FAILURE AND STATED THAT THE VEHICLE WAS FUNCTIONING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000.

  • Filed Oct 2014

    TL* THE CONTACT OWNS A 2014 GMC SIERRA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO ACCELERATE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

• Seats2

  • Filed Oct 2014

    I HAVE HAD MY TRUCK BACK THE DEALERSHIP 8 TIMES FOR THE SAME PROBLEM A VIBRATION THAT YOU CAN FEEL IN THE SEAT STEERING WHEEL AND GAS PEDAL, THEY HAVE HAD THE FACTORY ENGINEERS OUT THREE TIME AND LOOKED AND WORKED ON IT, FIRST TIME THE ENGINEER DID A COUPLE OF THINGS AND SAID THAT IT WAS UP TO FACTORY SPECS AND THAT WAS ALL HE COULD DO, I DROVE IT HOME AND BEFORE I WAS A BLOCK AWAY I COULD TELL THAT THEY DID NOT FIX IT, WHEN I GOT HOME I CALLED THE DEALER BACK AND TOLD HIM SO HE CALLED GM AND THE NEXT WEEK THEY SENT OUT THE SAME GUY AND THIS TIME HE WORKED ON 5 OR 6 OTHER THINGS THAT HE DID NOT WORK ON THE FIRST TIME AFTER TELLING ME THEY DID ALL THEY COULD DO THE FIRST TIME. RIGHT THERE TELLS YOU THEY ARE LYING IF THERE WAS NOTHING THEY COULD DO WHY COME BACK AND WORK ON IT AGAIN! BUT AFTER HE GOT DONE IT WAS JUST LIKE IT WAS, I WILL TRY TO LIST SOME OF THE STUFF THAT THEY SAID THEY DID, 1) ROTATED THE TIRES 2) RE-TORQUE THE WHEELS 3) BALANCED THE TIRES 4) BALANCED THE DRIVE SHAFT 5) SHIMMIED THE REAR END 6) CHECKED THE REAR SHOCKS 7) TOOK OFF DEALER INSTALLED MUD FLAPS! 8) CHECKED THE EXHAUST SYSTEM, I KNOW BUT THEY DID 9) ROAD FORCED TESTED THE TIRES TWICE AND REPLACED TWO THE SECOND TIME AND RE-BALANCED THE TIRES. AND I'M SURE I HAVE NOT LISTED ALL THEY HAVE TRIED, AND STILL I HAVE THE SAME PROBLEM, THIRD TIME THE ENGINEER CAME OUT HE HAD THE REGIONAL MANAGER WITH HIM AND THIS TIME THEY DROVE MY TRUCK AND 2 OTHERS THEY HAD ON THE LOT AND SAID THAT THEY ARE SIMILAR TO MINE AND THEY WAS NOT GOING TO DO ANY MORE TO MY TRUCK THAT THEY HAD DONE ALL THEY COULD OR WOULD DO BUT IF I HAD ANY OTHER PROBLEMS TO BRING IT BACK. *TR

  • Filed Nov 2013

    I HAVE A 2014 GMC SIERRA SLT WITH POWER SEATS. THE DRIVER'S SEAT IS LOOSE (NOT THE SAME ISSUE THAT WAS RECENTLY RECALLED WITH MANUALLY RECLINING SEATS). WHEN YOU MAKE A SHARP TURN AT SPEED THE DRIVERS SEAT SLIDES LEFT OR RIGHT DEPENDING ON THE DIRECTION YOU ARE TURNING. THERE ARE NUMEROUS COMPLAINTS IDENTICAL TO THIS ONE ON THE FORUMS ONLINE AND GM CLAIMS THEY HAVE NO SOLUTION AND TO SPEAK WITH THE LOCAL DEALER. MY LOCAL DEALER DOES NOT NOW KNOW WHAT TO DO AND SAYS THEY CANNOT FIX IT. THIS IS A VERY DANGEROUS SITUATION AND COULD CAUSE AN ACCIDENT! PLEASE HAVE GM FIX IT OR ISSUE A RECALL! *TR

• Engine And Engine Cooling1

  • Filed Jul 2022

    The contact owns a 2014 GMC Sierra 2500. The contact stated that the vehicle failed to start as needed. The contact stated performed a diagnostic test on the vehicle and determined that the engine control module (ECM) needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were both contacted and informed the contact that the vehicle was out of warranty. The failure mileage was 74,319.

• Seat Belts1

  1 involved a crash

  • Filed Jul 2022

    The contact owns a 2014 GMC Sierra. The contact stated that while driving at 42 MPH, she was involved in a three-vehicle accident after a vehicle involved in another accident ricocheted and hit her vehicle. The driver's side air bag exploded but did not deploy. Black smoke was released from the steering wheel and the air bag fell on the contact's left leg. The driver seat belt retractor fell apart during the accident which sliced the top part of the contact's ear; in addition, the failure sent a part of the contact's earing into her ear canal. The driver of the vehicle that was originally hit in the accident died the next day in the hospital; another passenger in that same vehicle was critically injured. The contact was treated days later at a hospital for a severe burn to the left leg due to the airbag. Her leg remained infected despite the treatment received at the hospital. The contact's ear was not treated. A police report was filed. The contact's vehicle was initially towed to an independent mechanic and then to a friend's home. The contact's insurance had yet to make a decision on the repair for the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 21V245000(Seat Belts) and 17V437000(Air Bags, Seat Belts) which she linked to her failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 93,622.

• Service Brakes1

  • Filed Apr 2022

    2014 Sierra 2500HD SN ([XXX]) Leaving on vacation towing camper with family Bosch CP4 fuel pump issue left me stranded on a HWY 9 just outside Clinton, AR which is a 2 lane HWY with no shoulder. The vehicle gave me no prior warning, dash board suddenly read power restricted followed immediately with complete power loss as I reached to top of hill. I was forced to steer and brake the truck and camper with no power, down the hill to prevent vehicles from passing at crest of hill. This left me and my family and numerous other drivers in a very dangerous situation as cars tried to pass. I had to open the hood and try to determine what was going on. I directed traffic until a Van Buren County, AR Sherriff’s Deputy arrived scolding me to get the truck and trailer out of the highway. I was forced to unhook trailer in middle of HWY and leave it. All the while, vehicles passing in danger of head on collision because there was only one officer directing both sides of traffic. GM is aware of this issue that cost me $10336 at GM Dealership where repaired. Had I been aware, I would have had this replaced this Bosch CP4 part to prevent the unsafe conditions I encountered. One message came on dash, restricted power, and I was powerless. Final Bill stated “Found Injection pump has come apart internally and has put metal through the system.” Internet search stated: According to InjectorsDirect.com, the 2011-2016 Duramax suffers from a high pressure fuel pump issue unique to this year-range model. Failure of this CP4 pump is usually catastrophic, causing metal particulates to contaminate the entire fuel system. Please help this from happening to another person. These trucks are advertised showing families pulling campers traveling through mountains. That is exactly what my family was doing. I have additional documentation if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• Latches/Locks/Linkages1

  • Filed Jan 2015

    TL* THE CONTACT OWNS A 2014 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE FOUR DOORS UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.

• Tires1

  • Filed Jun 2014

    2014 GMC SIERRA. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PANEL FROZE WHILE DRIVING. *SMD ALSO, THE POWER STEERING LOCKED UP, THE HEADLIGHTS DID NOT WORK PROPERLY AND THE ALARM SOMETIMES SOUNDED AFTER THE WAS REMOVED FROM THE IGNITION. ALSO, THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. HOWEVER, THE PROBLEM WAS STILL NOT RESOLVED. THERE WAS A HESITATION/LURCH COMING FROM THE TRANSMISSION, AND AN ISSUE WITH THE TIRE PRESSURE MONITORING SYSTEM. THE INSTRUMENT PANEL MALFUNCTIONED ON THE WAY BACK FROM THE DEALER. THE CHECK ENGINE LIGHT, ILLUMINATED SPORADICALLY. UPDATED 07/10/14 THE CONSUMER STATED THERE WAS A STEERING ISSUE, AS WELL. THE DEALER WAS UNABLE TO REPLICATE THE PROBLEMS. UPDATED 08/06/14

• Equipment Adaptive/Mobility1

  • Filed Mar 2014

    VEHICLE HESITATES AND STALLS UPON ACCELERATION. ACCORDING TO GM DOCUMENT ID NUMBER [XXX] THIS IS A NORMAL CONDITION AND THEY HAVE PROGRAMMED THE VEHICLE TO DO THIS. IF GOING INTO TRAFFIC AND TRYING TO ACCELERATE, THE BUILT IN DELAY CAN CAUSE CLOSE CALLS AT BEST AND WORST CASE AN ACCIDENT. THIS COUPLED WITH THE TRANSMISSION ISSUES MENTIONED IN DOCUMENT ID NUMBER 3575856 CREATES THE PERFECT STORM FOR INJURY AND / OR DEATH. GM REFUSES TO ADDRESS THE ISSUE OTHER THAN TO SAY THEY FEEL IT IS NOT A PROBLEM. THIS COVERS VIRTUALLY ALL GM VEHICLES SINCE 2007 WITH THE 6 SPEED TRANSMISSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.