2017 Chevrolet Silverado 3500HD

What owners should know

Covers 2015–2019 · 6.6L Duramax diesel (LML 2015–2016, L5P 2017–2019) and 6.0L V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2017 Chevrolet Silverado 3500HD. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• 2015–2016 Duramax fuel pump (CP4) failure

  Best left to a shop

  Signs: Sudden stalling or no-start, low fuel pressure codes such as P0087.

  Fix: Prevention: change the fuel filter on schedule and buy fuel from busy stations. Some owners replace the CP4 with a different pump design as prevention. A failed pump usually means a full fuel system replacement at a diesel shop.

  Shop: Duramax fuel filterShop: Duramax CP3 conversion kit▶ How-to videos

• Loose brake pedal (2015–2016)

  Dealer (recall)

  Signs: The brake pedal feels loose or doesn't work right.

  Fix: Covered by GM recalls for the brake pedal pivot nut.

  May be covered free by recall 16V069000 / 18V578000. Check the VIN at nhtsa.gov/recalls.

• Block heater cord fire risk (2017–2019 diesels)

  Dealer (recall)

  Signs: A burnt or melted block heater cord or plug.

  Fix: Covered by GM recalls. Don't use the block heater until it's checked.

  May be covered free by recall 19V328000 / 21V496000. Check the VIN at nhtsa.gov/recalls.

• 'Service trailer brake system' warning

  Easy DIY

  Signs: Trailer brake warnings that cut the trailer brakes while towing.

  Fix: Start with the simple things: clean and inspect the 7-pin trailer connector and the trailer's wiring. If it continues, have a dealer check the trailer brake module.

  Shop: 7 pin trailer connector▶ How-to videos

• L5P cracked intercooler pipe

  Easy DIY

  Signs: A loud pop, then low power and limp mode.

  Fix: Replace the plastic charge pipe. Many owners upgrade to a metal pipe.

  Shop: L5P Duramax intercooler pipe▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Fuel System, Diesel:Storage:Tank Assembly

  Feb 2023 · #23V047000

  General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

  Risk and fix

  Risk: An engine stall increases the risk of a crash.

  Fix: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.

• Equipment:Electrical:Engine Block Heater

  Jul 2021 · #21V496000

  General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.

  Risk and fix

  Risk: An electrical short-circuit can increase the risk of a fire.

  Fix: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.

• Engine

  Apr 2019 · #19V328000

  General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

  Risk and fix

  Risk: A short-circuit may damage the engine components and increase the risk of fire.

  Fix: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.

• Fuel System, Gasoline:Storage:Tank Assembly

  Feb 2019 · #19V088000

  General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.

  Risk and fix

  Risk: If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.

  Fix: GM has notified owners, and dealers will replace the rear-tank fuel-pump module, inspect the front tank and, if necessary, replace the front tank, free of charge. The recall began July 30, 2019. GM's number for this recall is N182204190.

• Seat Belts:Front:Retractor

  Sep 2017 · #17V567000

  General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."

  Risk and fix

  Risk: The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.

  Fix: GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.

• Air Bags:Frontal

  Sep 2016 · #16V651000

  General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

  Risk and fix

  Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

  Fix: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Power Train35

  1 involved a fire

  • Filed Nov 2024

    The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

  • Filed Oct 2024

    The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that when driving at various speeds, there were rattling and vibrating sensations coming from the vehicle. In addition, when driving at low speeds there was a thumping noise emitting from the vehicle. The vehicle was taken to the dealer who diagnosed the transmission needed to be reprogrammed. The vehicle was repaired however the failure persisted. The vehicle was returned to the dealer who reprogrammed and drained the transmission fluid. The dealer informed the contact that when draining the transmission, metal shavings were discovered and that it was common. The failure persisted. The vehicle was taken to a transmission auto body where it was diagnosed that the transmission needed to be rebuilt. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed there was no recall and the repair was not covered under warranty due to being passed the year allowed. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.

  • Filed Mar 2024

    The contact owns a 2017 Chevrolet Silverado. The contact stated when the vehicle was started, there was a grinding noise coming from the engine and transmission area. The contact stated when driving the vehicle there was a hard shift when shifting gears. There were no warning lights illuminated. The vehicle was taken to a local mechanic who performed a diagnostic stating the transmission failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,900.

  • Filed Oct 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at approximately 60 MPH, the vehicle made grinding sounds. The contact pulled over on the side of the roadway. Upon inspection, the contact noticed flames coming from the rear differential, and the driveshaft had detached. The contact extinguished the flames with bottled water. The vehicle was towed to the dealer, where it was diagnosed that the rear axle had detached and the driveshaft had struck the transfer case. The contact was informed that the rear end and transfer case needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

  • Filed Aug 2022

    The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 60 MPH when depressing the accelerator pedal, the vehicle began to shudder. The contact stated no warning light was illuminated. The contact stated he continued to drive to his residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the torque converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 50,676.

  • Showing the 5 most recent of 35.
• Service Brakes32

  8 involved a crash

  • Filed Aug 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving approximately 5 mph, the braking system suddenly failed causing the brake pedal to become extremely hard to press and the vehicle would not immediately stop. As a result, the contact crashed into a utility pole. During the incident, no injuries were reported and no police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V761000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 118,000.

  • Filed Mar 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V761000 (Service Brakes, Hydraulics, Service Brakes, Electronic Stability Control). The contact stated that while driving at 55 MPH, the brake pedal was depressed; however, the vehicle failed to reduce speed and stop immediately, which caused the contact to rear-end another vehicle. The contact sustained injuries and received medical attention. A police report was filed. The vehicle was towed to a tow shop. The vehicle has not been deemed totaled. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

  • Filed Mar 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL CLUNKING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE OIL LEVEL WAS ALWAYS LOW. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO THE MIDWAY CHEVROLET LOCATED AT (2323 W BELL RD, PHOENIX, AZ 85023) WHERE THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC), THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.

  • Filed Mar 2020

    MY 2017 CHEVY 2500HD SILVERADO SHAKES HARD WHEN THE BRAKES ARE APPLIED.

  • Filed Feb 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO UFTRING CHEVROLET (1860 WASHINGTON RD, WASHINGTON, IL 61571) AND REPAIRED UNDER THE RECALL CAMPAIGN. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND RESUMED NORMAL DRIVING. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

  • Showing the 5 most recent of 32.
• Engine18

  1 involved a fire

  • Filed Nov 2024

    The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

  • Filed Oct 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at various speeds, the vehicle shut off and the entire instrument panel started flickering. In addition, the wheel would independently turn itself. The ABS warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.

  • Filed Jul 2023

    The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact stated that the vehicle stalled, and the gear shifter became inoperable. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,564.

  • Filed Mar 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ERIKS CHEVROLET LOCATED AT (1800 S REED RD, KOKOMO, IN 46902 (765) 457-8333) WHO ORDERED PARTS TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. PARTS DISTRIBUTION DISCONNECT.

  • Filed Feb 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO M K SMITH CHEVROLET LOCATED AT 12845 CENTRAL AVE, CHINO, CA 91710 WHERE THEY INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

  • Showing the 5 most recent of 18.
• Unknown or Other12

  • Filed Apr 2022

    The touchscreen malfunctions intermittently. My vehicle currently has 36,687 miles and this problem has persisted for a while and is getting worse. It has been to the dealer several times and has been reprogrammed. The dealer now is telling me they don’t know what to do. The problem is the touchscreen develops a mind of its own and it starts calling people of the phone contact list or my personal favorite is the radio turns itself on at almost full volume. At other times it tries to contact Onstar when not needed or it mutes the phone call. It’s bad enough that I’m no longer able to use hands free calling in my vehicle. All of these actions either scare you as it is not expected or they require you to take you’re eyes off the road to shut off the radio, unmute the call, or to cancel the call. P.S. To me it does appear to be worse the warmer it is.

  • Filed Mar 2020

    DRIVING ON THE INTERSTATE SEEMS TO BE ONLY ABOVE 70MPH OR MORE THE TRUCK VIBRATES VERY BAD IN THE SEATS, FLOOR, ARMREST.. 70MPH AND LESS I FEEL NOTHING AND RIDES SMOOTH.. AT 80MPH IT LITERALLY FEELS LIKE YOUR GONNA LOSE CONTROL.. VERY UNSAFE IN MY OPINION

  • Filed Feb 2020

    TRANSMISSION SHIFTS HARD INTO GEAR WHEN SLOWING DOWN AND EXTREMELY HARD WHEN TOWING 2,000LB EMPTY TRAILER, CURRENTLY AT DEALERSHIP TO HAVE NEW TORQUE CONVERTER AND PUMP INSTALLED. DEALERSHIP STATED NO METAL SHAVINGS IN TRANSMISSION THEY BELIEVE. WHEN ACCELERATING ENGINE RPMS INCREASE WHILE VEHICLE SPEED DECREASES. STEREO CONSTANTLY DISCONNECTS FROM WIFI WHEN STREAMING MUSIC. WIFI WILL CONTINUE TO WORK FOR OTHER DEVICES. VOICE COMMANDS WORK 80%ISH OF THE TIME.

  • Filed Jan 2020

    AS I WAS DRIVING ON A CITY STREET HIGH SPEED LIMIT ALL THE SUDDEN ALL THE WARNING DASH LIGHTS CAME ON ALTHOUGH THE ENGINE IS RUNNING, I DIDN'T UNDERSTAND IT TRIED TO SLOW DOWN AND HAD TO APPLY A LOT OF PRESSURE TO THE BRAKE PEDAL . I DID NOT UNDERSTAND IT. WHEN I STOPPED THE LIGHTS WENT OUT. I TURNED OFF THE VEHICLE WITH THE KEY AND STARTED IT AGAIN. A COUPLE DAYS LATER I REMOTELY STARTED MY VEHICLE BUT WHEN I GOT IN AND TURN THE KEY ON THE LIGHTS DID NOT GO OFF IMMEDIATELY AS THEY NORMALLY DO.

  • Filed Dec 2019

    I HAVE HAD TWO SETS OF CONTINENTAL TIRES PUT ON MY TRUCK AND THE TREAD KEEPS PEELING OFF OF THEM I CONTACTED CONTINENTAL AND THEY'RE NOT WANTING TO REPLACE THEM UNLESS I PAY A PRORATED FEE AND I SHOULDN'T HAVE TWO OF THE MANUFACTURER'S DEFECT I'VE HAD THESE PROBLEMS WITH THESE TIRES FOR A LONG TIME NOW THE FIRST SET OF TIRES FAILED AT 12500 MILES AND A SECOND SET THAT SPELLED AT 10,000 MILES DOT NUMBER IS A32AWD40 P 275 /55 R 20 CROSSCONTACT LX 20 1111T

  • Showing the 5 most recent of 12.
• Electrical System11

  • Filed Oct 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at various speeds, the vehicle shut off and the entire instrument panel started flickering. In addition, the wheel would independently turn itself. The ABS warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.

  • Filed Sep 2022

    The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that the vehicle was unable to start. The contact replaced the battery and starter; however, the failure recurred. Upon inspection, the contact noticed that the fuse panel had melted. The vehicle was towed to the dealer where it was determined that the main wiring harness and the fuse panel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

  • Filed Mar 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR WHEN TURNED ON. THE VEHICLE WAS TAKEN TO THE CHEVROLET OF BOISE LOCATED AT (12300 W FAIRVIEW AVE, BOISE, ID 83713), WHERE IT WAS DIAGNOSED THAT THE CONDENSER WAS CRACKED. THE DEALER STATED THAT IT WAS A RECURRING FAILURE FROM 2015 AND 2016 MODELS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE DEALER ALSO STATED THAT THE FORWARD DRIVE ENGAGEMENT SWITCH SHOULD NOT BE LEFT ON AUTO, TO AVOID AUTOMATIC SWITCH FROM TWO TO FOUR DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.*DT*JB

  • Filed Feb 2020

    TRANSMISSION SHIFTS HARD INTO GEAR WHEN SLOWING DOWN AND EXTREMELY HARD WHEN TOWING 2,000LB EMPTY TRAILER, CURRENTLY AT DEALERSHIP TO HAVE NEW TORQUE CONVERTER AND PUMP INSTALLED. DEALERSHIP STATED NO METAL SHAVINGS IN TRANSMISSION THEY BELIEVE. WHEN ACCELERATING ENGINE RPMS INCREASE WHILE VEHICLE SPEED DECREASES. STEREO CONSTANTLY DISCONNECTS FROM WIFI WHEN STREAMING MUSIC. WIFI WILL CONTINUE TO WORK FOR OTHER DEVICES. VOICE COMMANDS WORK 80%ISH OF THE TIME.

  • Filed Jan 2020

    AS I WAS DRIVING ON A CITY STREET HIGH SPEED LIMIT ALL THE SUDDEN ALL THE WARNING DASH LIGHTS CAME ON ALTHOUGH THE ENGINE IS RUNNING, I DIDN'T UNDERSTAND IT TRIED TO SLOW DOWN AND HAD TO APPLY A LOT OF PRESSURE TO THE BRAKE PEDAL . I DID NOT UNDERSTAND IT. WHEN I STOPPED THE LIGHTS WENT OUT. I TURNED OFF THE VEHICLE WITH THE KEY AND STARTED IT AGAIN. A COUPLE DAYS LATER I REMOTELY STARTED MY VEHICLE BUT WHEN I GOT IN AND TURN THE KEY ON THE LIGHTS DID NOT GO OFF IMMEDIATELY AS THEY NORMALLY DO.

  • Showing the 5 most recent of 11.
• Structure8

  1 involved a crash

  • Filed Nov 2024

    The complaint is against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due to missing bolts, faulty wiring harnesses, and overall poor construction. Despite my repeated attempts to seek resolution through the company’s Recall and Warranty departments, I have been met with dismissive treatment, unfounded accusations, and a refusal to address the issues at hand. This has not only caused financial loss and property damage but has also taken a toll on my emotional well-being and business operations. As a concerned customer, I am requesting your support to hold Reading Truck Body, LLC accountable for their actions in this complaint and fully remedy the recall. To do so, I request they replace the service body with one of equal quality, size, and finish as my original. Proper powder coating and meticulous craftsmanship are essential to restoring the value and integrity of my vehicle. I urge you to help rectify these issues promptly and help me ensure Reading Truck Body, LLC addresses the safety concerns outlined in my complaint. Supporting documentation attached

  • Filed Aug 2022

    The contact owns a 2017 Chevrolet Silverado 3500. The contact stated there was space between the subframe and the dump body; due to hinge failure which caused the body to move from side to side. There were no warning lights illuminated. The contact also stated that he was unable to release the tailgate in a pivot position; however, when the dump body was flat the tailgate operated as designed. The contact stated that the hydraulic system was operating as designed. The vehicle was taken to an independent mechanic for other repairs; however, the mechanic was unable to determine the cause of the failure with the tailgate. The vehicle was not repaired. Additionally, the failure was with the tailgate unable to line back up correctly; however, another independent mechanic had since repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 66,000. The VIN was not available.

  • Filed Mar 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED WHILE DRIVING 20 MPH, WATER STARTED TO LEAK NEAR THE DRIVER'S SUN VISOR. THE VEHICLE WAS TAKEN TO WOODRUFF CHEVROLET LOCATED AT (6007 SC-101, WOODRUFF, SC 29388), WHERE IT WAS DIAGNOSED WITH NEEDING ANTENNA TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 87,594.

  • Filed Jan 2020

    PAINT SEEMS TO CHIP AND PEEL EXTREMELY EASILY, ESPECIALLY FROM THE FRONT BUMPER

  • Filed Aug 2019

    TAKATA RECALL TOTAL LOSS NON REPAIRABLE

  • Showing the 5 most recent of 8.
• Steering8

  1 involved a crash

  • Filed Jul 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at an undisclosed speed and turning, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.

  • Filed Sep 2021

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at 15 mph, the power steering had failed while making a turn and the steering wheel would not turn. The contact crashed into a light pole. The contact hit his head on the seatbelt anchor ring. No medical attention was received. A police report was filed. The vehicle was towed to the dealer but the dealer could not replicate the failure after a test drive. The vehicle was not repaired. The contact stated that the failure occurred on two separate occasions. The manufacturer was made aware of the failure and informed the contact there was no recall for the vehicle's year and model. The failure mileage was approximately 60,000.

  • Filed Feb 2020

    AL THESE LIGHTS CAME ON OUT OF NO WHERE ONE COLD DAY. STEERING ASSIST, ABS, BREAK. ALSO SERVICE TRAILER BRAKE, SERVICE STABILITRAK. I WENT ONLINE THERE ARE SO MANY PEOPLE WITH THE EXACT ISSUE. RECALL YOUR MISTAKE AND FIX YOUR PROBLEM. DON'T SCREW THE CUSTOMER. I LOCKED UP MY BRAKES BECAUSE THE CAR IN FRONT OF ME AND I ALMOST HIT THEM DUE TO MY ABS NOT WORKING I FISH TAILED SIDEWAYS. IT'S A MATTER OF TIME BEFORE SOMEONE IS HURT. IT IS A BIG ISSUE MANY PEOPLE HAVE SPOKE ABOUT. I ALSO EXPLAINED TO THE GUY WHEN I SCHEDUALE THE RECALL TO BE FIXED AND HE SAID THAT MY LIGHTS OUT A DIFFERENT ISSUE THE RECALL IS JUST A PROGRAM UPDATE FOR SOMETHING WITH THE BRAKES. THEN I BRING IT THERE 45MIN LATER THEY CANT UPDATE THE TRUCK AND COMPLETE THE RECALL DUE TO THE LIGHTS ON IN THE TRUCK!!! I'M JUST UPSET I EXPLAINED EVERYTHING BEFORE APPOINTMENT AND STILL GOT SCREWED. ALSO AFTER LOOKING THERE IS A LOT OF PEOPLE WITH THE EXACT PROBLEM AS ME.. WEIRD

  • Filed Dec 2019

    THE STEERING WHEEL VIBRATES AT AROUND 65 MPH. IT FEELS LIKE YOU ARE ROLLING OVER RUMBLE STRIPS. THE DEALERSHIP BALANCED THE TIRES, BUT THE VIBRATION CONTINUES. RESEARCHING THE ISSUE INDICATES IT MAY BE A PROBLEM WITH THE TORQUE CONVERTER.

  • Filed Aug 2019

    TRUCK MAKES A CLICKING SOUND WHEN TURNING AT VERY SLOW SPEEDS OR WHEN STOPPED AND TURNING THE WHEEL.

  • Showing the 5 most recent of 8.
• Fuel/Propulsion System8

  • Filed Mar 2020

    UPON STARTUP.. ENGINE IDLE WAS ROUGH. CHECK ENGINE LIGHT CAME ON. CODE P050D WAS FOUND. TOOK IT TO A MECHANIC AND THE INJECTORS ARE BAD

  • Filed Oct 2019

    ALL FUEL INJECTORS IN "BANK 1" BECAME FAULTY AND NEED REPLACING IMMEDIATELY WITH LITTLE TO NO WARNING OF ISSUES. CHECK ENGINE LIGHT CAME ON AFTER MULTIPLE INJECTORS BECAME FAULTY. CHECK ENGINE LIGHT CAME ON WHILE TRAVELING ON A STRAIGHT ROAD AFTER 2 MINUTES OF HIGHWAY TRAVEL GOING 70 MPH. *LN CONSUMER STATED I'D LIKE TO ADD THE FOLLOWING INFORMATION TO MY REPORT. AFTER LOOKING FURTHER ON THE NHTSA WEBSITE, I CAME ACROSS INFORMATION IN THE 'MANUFACTURER COMMUNICATIONS' SECTION OF THE WEBSITE PERTAINING TO 2017 CHEVROLET SILVERADO 1500'S. THE NHTSA ID NUMBER IS 10163854, AND MANUFACTURER COMMUNICATION NUMBER IS N182198000. IN THIS LETTER IT EXPLAINS ISSUES WITH BANK 1 FUEL INJECTORS, AND WHAT I EXPERIENCED WITH MY PICKUP. UNDER THE 'CONDITIONS' SECTION OF THIS LETTER, PAGE 1, MY VEHICLE MEETS ALL THE CONDITIONS ASIDE FROM LIVING IN WYOMING AND NOT ONE OF THE 13 STATES LISTED. MY PICKUP IS A 2017 CHEVROLET SILVERADO WITH A 5.3L ENGINE, THE MALFUNCTION INDICATOR LAMP ILLUMINATED, I TOOK MY VEHICLE TO GARVIN MOTORS IN POWELL, WY, AND THEY SAID A DIAGNOSTIC TROUBLE CODE RETURNED WITH FUEL TO AIR RATIO ISSUE IN BANK 1. UPON FURTHER DIAGNOSTICS IT WAS REVILED THE FUEL INJECTORS NEED REPLACING IN BANK 1, JUST AS STATED IN THIS LETTER FROM GM. I HAVE BEEN IN CONTACT WITH TWO GM DEALERS IN THE AREA, AND I HAVE BEEN QUOTED TWO PRICES TO REPLACE PARTS LISTED ON THIS DOCUMENT FROM GM. I HAVE ALSO REACHED OUT TO GM, AND THEY SAID THEY WILL RESEARCH THIS LETTER MORE AND GET BACK WITH ME. I AM NOW TWO WEEKS WITHOUT A VEHICLE WHILE THE DEALERSHIP IS DEMANDING I MAKE A DECISION TO HAVE REPAIRS DONE, HOW I WILL BE ABLE TO PAY FOR REPAIRS UPON COMPLETION, AND GM CUSTOMER SUPPORT WILL NOT TAKE MY CALLS WITH TELLING ME THEY WILL BE CALLED BACK. I HAVE SPOKEN TO GM THREE TIMES ABOUT THIS WITH EACH TIME STATING THEY NEED TO LOOK INTO THE MATTER FURTHER. DENNY MENHOLT DEALERSHIP LOCATED IN CODY, WY, CURRENTLY HAS MY PICKUP WITH NO REPAIRS STARTED AT THIS TIME. *JB

  • Filed Aug 2019

    MY 2017 SIVERADO WITH LESS THAN 50,000 MILES IS AT THE DEALERSHIP, DUE TO A DEFECTIVE FUEL INJECTOR ON THE #7 CYLINDER. I AM BEING TOLD IT IS NOT UNDER WARRANTY, AND THAT I WILL HAVE TO BARE THE COST OF THE REPAIR. I DO NOT FEEL THAT ON A TWO YEAR OLD VEHICLE, THAT THE FUEL INJECTOR SHOULD FAIL, NOR SHOULD I BARE THE COST OF REPLACEMENT. I AM NOT ASKING FOR A RESOLUTION, I JUST WANT OTHER TO BE AWARE OF THE DEFECT.

  • Filed Jun 2019

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND THEY DISCONNECTED THE CALL. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  • Filed Jun 2019

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RODENROTH MOTORS INC (3055 S MACKINAC TRAIL, SAULT STE. MARIE, MI 49783, (906) 662-4756) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  • Showing the 5 most recent of 8.
• Air Bags6

  4 involved a crash

  • Filed Oct 2021

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while her husband was driving at 70 mph, he hit a deer. Only the trim of the side curtain air bags deployed with a powder substance released from the air bags. The driver and passenger-side air bags did not deploy upon impact. No injury was sustained. A police report was filed. The vehicle was towed to a tow yard. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.

  • Filed Dec 2019

    WHEEL FROM ANOTHER VEHICLE SLAMMED INTO CENTER FROM OF MY VEHICLE ON INTERSTATE. LARGE BANG WAS HEARD AND ACRID DUST/SMOKE FILLED INTERIOR CAB, BUT NO AIRBAG DEPLOYED. I WAS GOING ABOUT 60 MPH AND WHEEL WAS COMING AT ME AT AROUND 50-60 MPH. THIS WAS AN ENTIRE STEEL RIM AND TIRE FROM AN SUV.

  • Filed Oct 2019

    PASSENGER AIR BAG OFF LIGHT INOPERABLE. CHECK 4 WHEEL DRIVE WARNING COMES ON INTERMITTENTLY. DEALER CHARGED $138.00 BUT COULD NOT FIND ANY PROBLEMS. THIS OCCURS WHEN DRIVING.

  • Filed Aug 2019

    TAKATA RECALL TOTAL LOSS NON REPAIRABLE

  • Filed Nov 2017

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE THAT ABRUPTLY PULLED IN FRONT OF THE CONTACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT NOTICED A CHEMICAL ODOR IN THE VEHICLE AND A FOG-LIKE SUBSTANCE IN THE CABIN AFTER THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDER, AND ARM, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A DEALER WAS NOT MADE AWARE OF THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000.

  • Showing the 5 most recent of 6.
• Exterior Lighting5

  • Filed Jan 2020

    WHILE DRIVING THE VEHICLE DURING NIGHTTIME HOURS THE DASHLIGHTS AND NAVIGATION SCREEN WILL TURN TO DAYLIGHT MODE WHICH THEN MAKES THE TRUCK HEADLIGHTS TURN OFF (WHEN IN AUTO MOD) AND THE NAVIGATION SCREEN IS TOO BRIGHT AND DISTRACTS YOU WHEN DRIVING. THE DASH LIGHTS AND NAVIGATION SCREEN WILL RANDOMLY SWITCH BETWEEN DAYTIME AND NIGHT TIME MODE WHEN DRIVING.

  • Filed Aug 2018

    INTERIOR DRIVER SIDE FRONT DRIVER WINDOW BUTTON NOT ALWAYS WORKING. AT TIMES WHEN THIS HAPPENS THE DOOR AJAR IS LIT, WHILE THE DOOR MAY BE SHUT, IT DOESN'T LATCH COMPLETELY. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR IN PARK. THIS CAUSES THE INTERIOR LAMPS TO STAY ON AND DRAIN OUT THE BATTERY. I DID HAVE IT SERVICED UNDER WARRANTY. PROBLEM WAS SOLVED, UNTIL TODAY 08/10/2018.

  • Filed Jan 2018

    BACKUP CAMERA TOO BRIGHT FOR BACKIUP AT NIGHT WHILE STILL NEEDING TO VIEW SIDE MIRRORS. IT WOULD BE GREAT TO COME UP WITH A SLIDING "ON SCREEN" BRIGHTNESS CONTROL FOR IMMEDIATE CONTROL OVER THE BACKUP CAMERA ON SCREEN BRIGHTNESS. WAY TOO BRIGHT FOR SAFETY / STILL NEEDING TO VIEW SIDE MIRRORS.

  • Filed Dec 2017

    WHILE UTILIZING THE HIGH BEAM FUNCTION OF THE PROJECTION LIGHTING SHAKE OR RATTLE WHEN TRAVELING OVER BUMPS ON THE ROAD CAUSING A FLICKERING AFFECT OF THE LIGHTS. I HAVE HAD THE ENTIRE HEADLIGHT ASSEMBLY REPLACED AND THE DEFECT IS STILL PRESENT. I HAVE DRIVEN TWO 2017 AND ONE 2018 SILVERADO PICKUPS AND THE DEFECT WAS ALSO PRESENT. THIS DEFECT IS VERY DISTRACTING DURING NIGHTTIME DRIVING AND POSES A SAFETY RISK DURING NORMAL VEHICLE OPERATIONS.

  • Filed Sep 2017

    THE MYLINK BACKUP CAMERA DOES NOT ALLOW DIMMING AT NIGHT WHEN BACKING THE VEHICLE CAUSING THE MYLINK BACKUP CAMERA SCREEN IN THE DASH TO GO FULL BRIGHTNESS, THUS BLINDING THE DRIVER FROM SEEING THE PASSENGER MIRROR. THIS IS A SAFETY HAZARD THAT CAN CAUSE AN ACCIDENT WHEN BACKING THE VEHICLE AT NIGHT.

• Wheels5

  • Filed Aug 2018

    FRONT WHEELS SIMPLY JUST PEEL APART IN CHIPS. REAR WHEELS APPEAR TO BE FINE, SO THIS IS AN ISSUE WITH TURNING OR FRICTION ON THE FRONT WHEELS. THE TIRES CHIP AWAY THROUGH OUT THE ENTIRE SURFACE OF THE THREAD, LEAVING VOIDS AND GASHES ON THE SURFACE. WE DRIVE ON PAVED ROADS, SO THERE REALLY SHOULDN'T BE AN ISSUE WITH EXCESSIVE WEAR SUCH AS DRIVING ON ROUGH ROADS. I DID SHOW THIS TO OUR LOCAL DEALER, THEY CLAIM THE VEHICLE NEEDS AN ALIGNMENT, BUT KEEP IN MIND THE VEHICLE HAS UNDER 15K MILES FROM THE DEALER. ALREADY, WE CAN SEE THESE TIRES NOT EVEN COMING CLOSE TO THE WARRANTY THREAD WEAR LIMIT. PER DEALER, NO RECALLS ON OUR VIN.

  • Filed Aug 2018

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STARTED VIBRATING. THE VEHICLE WAS TAKEN TO MUZI CHEVROLET (56 TV PL, NEEDHAM HEIGHTS, MA 02494, (855) 258-3295) WHERE THE WHEELS WERE BALANCED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,300.

  • Filed Apr 2018

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD VIBRATE. THE VEHICLE WAS TAKEN TO HUFFINES CHEVROLET (1400 STEMMONS FWY, LEWISVILLE, TX 75067) WHERE IT WAS DIAGNOSED THAT THE TIRES WERE OUT OF BALANCE AND THE FRONT DRIVER'S TIRE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CLASSIC CHEVROLET (3991, 1101 TX-114, GRAPEVINE, TX 76051) WHERE IT WAS DIAGNOSED THAT THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

  • Filed Jan 2018

    JUST BOUGHT A NEW 2017 BLACK EDITION. REG CAB SHORT BED. 5.3. SHAKES FROM NEW OVER 73+ MPH. TOOK IT TO DEALER AT 648 MILES ON 01/19/2018. PURCHASED NEW 12/28/2017. THEY REBALANCED ALL 4 WHEELS. STILL SHAKES. THEY PUT A NEW DRIVESHAFT IN AND SAID IT WAS FIXED. I PICKED IT UP TODAY. NOPE. IT'S WORSE. NOW IT BEGINS SHAKE NO AT 60 AND AT 74-75 HAS A PRETTY DRAMATIC SHAKE. THIS HAPPENS WHILE DRIVING ON THE INTERSTATE. NOW I GO BACK AGAIN MONDAY TO LET THEM HAVE ANOTHER GO AT IT.THIS IS A BRAND NEW TRUCK.

  • Filed Jan 2018

    NOTICED AFTER PURCHASE THAT THERE IS VIBRATION LIKE A BAD TIRE 35-42 MPH. VIBRATION FELT IN SEAT,CONSOLE AND STEERING WHEEL 58-65 MPH. TRANSMISSION DOWN SHIFTS HARD SOMETIMES FEELS LIKE BEING BUMPED FROM BEHIND,IT ALSO HESITATES AND JERKS AFTER LETTING OFF THE ACCELERATOR AND ACCELERATING AGAIN BETWEEN 25-45 MPH. WHEN ACCELERATING IT SURGES,JERKS AND STUMBLES. SOMETIMES WHEN ACCELERATING THE TRANSMISSION DOWNSHIFTS AND HANGS IN THAT GEAR UNTIL YOU LET OFF THE ACCELERATOR. UNDER HEAVY ACCELERATION THERE IS VIBRATION IN THE POWER TRAIN AND THE TRANSMISSION SEEM NOISY. AT 25 MPH IT SHUTTERS LIKE THE TRANSMISSION IS IN TO HIGH OF A GEAR UNDER LIGHT ACCELERATION. RETURNED TO WALDORF CHEVROLET WHERE I PURCHASED IT AND WAS TOLD THEY BALANCED 2 TIRES AND RESET THE ROAD FORCE,SCANNED TRANSMISSION NO CODES TRANSMISSION OK AFTER SHOP FOREMAN ROAD TESTED FOR 21 MILES NO OTHER REPAIRS NEEDED. PICKED IT UP DRIVING HOME NOTICED ALL THE PROBLEMS WERE STILL THERE AND AFTER INSPECTION OF MY WHEELS NOTICED THAT THE WHEELS WERE BALANCED STILL HAD THE OLD WEIGHTS STILL ON THE WHEELS WITH NEW WEIGHTS ALSO. MADE ANOTHER APPOINTMENT THIS TIME TO HAVE SHOP FOREMAN (RICK) RIDE WITH ME TO SHOW HIM WHAT IT WAS DOING WHICH WE DID AND LEFT MY TRUCK AGAIN. AFTER 8 DAYS I AM TOLD IT WAS READY I WAS TOLD THEY DID A PICO SCOPE TEST AND THE DRIVESHAFT WAS BEING REPLACED THEN ONLY TESTED IT WAS OK. CHECKED RUN OUT ON FLANGES ALL WITHIN SPECS. FOUND THE RIGHT REAR TIRE BAD. THEY PUT STEEL WHEEL FROM ANOTHER TRUCK ON AND ROAD TESTED WITH NO CHANGE. THEY DROVE ANOTHER TRUCK AND IT RIDES THE SAME. EVEN HAS THE SHUTTERS ON HARD ACCELERATION. SAID THEY CALLED GM TAC BACK AND THEY DON'T SEE A PROBLEM WITH THIS. WRITTEN DOCUMENTS BE SENT VIA MAIL. MADE ANOTHER APPOINTMENT

• Electronic Stability Control (esc)4

  1 involved a crash

  • Filed Feb 2020

    AL THESE LIGHTS CAME ON OUT OF NO WHERE ONE COLD DAY. STEERING ASSIST, ABS, BREAK. ALSO SERVICE TRAILER BRAKE, SERVICE STABILITRAK. I WENT ONLINE THERE ARE SO MANY PEOPLE WITH THE EXACT ISSUE. RECALL YOUR MISTAKE AND FIX YOUR PROBLEM. DON'T SCREW THE CUSTOMER. I LOCKED UP MY BRAKES BECAUSE THE CAR IN FRONT OF ME AND I ALMOST HIT THEM DUE TO MY ABS NOT WORKING I FISH TAILED SIDEWAYS. IT'S A MATTER OF TIME BEFORE SOMEONE IS HURT. IT IS A BIG ISSUE MANY PEOPLE HAVE SPOKE ABOUT. I ALSO EXPLAINED TO THE GUY WHEN I SCHEDUALE THE RECALL TO BE FIXED AND HE SAID THAT MY LIGHTS OUT A DIFFERENT ISSUE THE RECALL IS JUST A PROGRAM UPDATE FOR SOMETHING WITH THE BRAKES. THEN I BRING IT THERE 45MIN LATER THEY CANT UPDATE THE TRUCK AND COMPLETE THE RECALL DUE TO THE LIGHTS ON IN THE TRUCK!!! I'M JUST UPSET I EXPLAINED EVERYTHING BEFORE APPOINTMENT AND STILL GOT SCREWED. ALSO AFTER LOOKING THERE IS A LOT OF PEOPLE WITH THE EXACT PROBLEM AS ME.. WEIRD

  • Filed Feb 2020

    STABILITY TRACK WARNING, ABS AND BRAKE LIGHT WARNING ALL APPEARED ON SAME DAY AFTER MOVING FROM PARKING SPOT AND TURNING OUT. CRUISE CONTROL NOT WORKING. POWER STEERING IS STRAINED.

  • Filed Aug 2019

    TAKATA RECALL TOTAL LOSS NON REPAIRABLE

  • Filed Nov 2018

    THIS MORNING I WAS DRIVING TO WORK. STABILTRAK ERROR MESSAGE CAME ON MY HUD. CLUSTER AND DASHBOARD LIGHTS FLASHED OFF. STOPPED. EVERYTHING FLASHED BACK ON AND RADIO PRESETS WERE ALL GONE. NOT SURE IF THIS WILL CONTINUE TO KEEP HAPPENING OR IF IT IS A FROZEN SENSOR, SINCE IT HAS BEEN BELOW 32 DEGREES HERE.

• Vehicle Speed Control3

  • Filed Mar 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR WHEN TURNED ON. THE VEHICLE WAS TAKEN TO THE CHEVROLET OF BOISE LOCATED AT (12300 W FAIRVIEW AVE, BOISE, ID 83713), WHERE IT WAS DIAGNOSED THAT THE CONDENSER WAS CRACKED. THE DEALER STATED THAT IT WAS A RECURRING FAILURE FROM 2015 AND 2016 MODELS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE DEALER ALSO STATED THAT THE FORWARD DRIVE ENGAGEMENT SWITCH SHOULD NOT BE LEFT ON AUTO, TO AVOID AUTOMATIC SWITCH FROM TWO TO FOUR DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.*DT*JB

  • Filed Feb 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO UFTRING CHEVROLET (1860 WASHINGTON RD, WASHINGTON, IL 61571) AND REPAIRED UNDER THE RECALL CAMPAIGN. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND RESUMED NORMAL DRIVING. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

  • Filed Nov 2019

    I'VE NOTICED SINCE THE FIRST MONTH OF OWNER SHIP BACK IN 2018, THAT SOMETHING WAS WRONG WITH MY TRANSMISSION. I OWN A 2017 CHEVY SILVERADO WITH THE 8 SPEED TRANSMISSION. NOT ONLY HAD IT BEEN DISCOURAGING, IT'S DISTURBING, AND POSSIBLY EVEN UNSAFE. FROM 1ST TO 2ND GEAR THERE IS A HARD SHIFT IN THE TRANSMISSION. AND THE SAME PROBLEM IS FROM 2ND TO 1ST GEAR. THE VEHICLE MAKES A LOUD CLUNK AND IT JERKS SIMULTANEOUSLY. THE FACT I SPENT $50,000 ON THIS TRUCK BRAND NEW AND HAVE GOT NOWHERE WITH THE PROBLEM IS OUTRAGEOUS. I ALWAYS BELIEVE IT IS A SAFETY CONCERN, BECAUSE THE VEHICLE WILL MOVE IT RADICALLY. WHEN I BROUGHT IT TO MY DEALERSHIP THEY SAID IT WAS 'LEFT IN 4 WHEEL DRIVE' RIDICULOUS LIES. AND IF THAT WAS THE CASE WHY DID THEY 'UPDATE THE TRANSMISSION COMPUTER.' REGARDLESS, ALL OF THESE PROBLEMS FROM GM HAVE BEEN SWEPT UNDER THE RUG. THE PROBLEM HAS NEVER STOPPED. I'VE GOTTEN REPLIES FROM SERVICE REPRESENTATIVES AT THE DEALERSHIP SAYING 'THEY ALL DO THAT' OR 'IT'S FINE' SO TIRED OF GETTING NOWHERE. GM SHOULD BE REPLACING EVERY SINGLE 8 SPEED TRANSMISSION. I AM WORRIED THAT MY TRANSMISSION WILL FAIL AT ANY TIME. NEW VEHICLES SHOULD NOT DRIVE LIKE THIS.

• Visibility/Wiper3

  • Filed Feb 2020

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO REAR PASSENGER SIDE WINDOW PANEL SHATTERED A STRONG ODOR OF BURNING RUBBER PRESENT INSIDE THE CABIN CONSEQUENCE WAS REPAIRS HAD TO BE PAID BY THE CONTACT THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, A SMELL OF BURNIG RUBBER STARTED INSIDE THE CABIN, THEN A LOUD POP WAS HEARD. THE FOLLOWING DAY NOTICED THAT THE REAR WINDOW PANEL HAD SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER MCCARTHY-MORSE CHEVROLET, 9201 METCALF AVE, OVERLAND PARK, KS 66212, THEY WERE NOT ABLE TO DETERMINED THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

  • Filed Feb 2019

    REAR WINDOW EQUIPPED WITH FACTORY ELECTRIC REAR WINDOW DEFOGGER EXPLODED/SHATTERED OUTWARD WHEN DRIVER DOOR WAS CLOSED, SPRAYING SHATTERED GLASS INSIDE THE CAB AND THE EXTERIOR SURROUNDING AREA. THE TRUCK HAD BEEN UNUSED FOR OVER A WEEK AND WAS LOCATED IN AN ATTACHED GARAGE HAVING AN AVERAGE NIGHT TEMPERATURE IN THE HIGH 30S F. THE TRUCK HAD NOT BEEN STARTED AND THE REAR DEFROSTER HAS NEVER BEEN USED. MILEAGE ON THE TRUCK IS 9782 AND THERE WAS NO KNOWN DAMAGE (NICKS, SCRATCHES, ETC) TO THE WINDOW.

  • Filed Aug 2017

    BACKUP CAMERA SCREEN IS SO BRIGHT AT NIGHT INSIDE VEHICLE THAT IT ALMOST CAUSES AN INABILITY TO SEE ANYTHING. APPARENTLY THERE IS NO WAY TO ADJUST THE BRIGHTNESS ON THIS MODEL, BUT WAS AVAILABLE IN EARLIER MODELS

• Suspension3

  • Filed Aug 2019

    I BOUGHT MY 2017 CHEVROLET SILVERADO ON OCTOBER 2017. NOT EVEN ONE MONTH AFTER PURCHASED I HAD TO BRING BACK THE VEHICLE DUE TO LOUD CLUNKING NOISES AND JERKING. I HAD TO BRING THE TRUCK IN AT LEAST 3-4 TIMES A YEAR DUE TO THE SAME PROBLEM.

  • Filed Feb 2018

    I PURCHASED A NEW (175 MILES) 2017 CHEVROLET SILVERADO LS 4X4 FROM A DEALERSHIP ON 2/10/2017. I NOTICED THE RIDE WAS A BIT BUMPY ON THE 80 MILE RIDE HOME FROM THE DEALERSHIP, BUT THOUGHT NOTHING OF IT. THE NEXT TIME I DROVE IT WAS 2 WEEKS LATER (I WAS ON BUSINESS TRAVEL IN BETWEEN AND LET THE TRUCK SIT IN MY GARAGE), AND I DROVE IT AROUND TOWN ON 2/25/2017. IN ADDITION TO A MINOR ROUGH IDLE, IT WAS VERY BUMPY. IT WOULD SHAKE AT VIRTUALLY ALL SPEEDS. AFTER MY 5 MINUTE DRIVE FROM THE GROCERY STORE, I LITERALLY FELT DIZZY AND ILL. THE NEXT MORNING ON 2/26/2018, I DROVE IT TO WORK (25 MILES), AND EXPERIENCED THE SAME FEELINGS OF MOTION SICKNESS. I AM A CERTIFIED AUTO TECHNICIAN WITH NEARLY 20 YEARS EXPERIENCE, AND HAVE WORKED ON ALL COMPONENTS OF CARS AND TRUCKS (ENGINE REPAIR / OVERHAUL, TRANSMISSION, SUSPENSION, BRAKES, ELECTRICAL, HEATING / AC, ETC.). I'VE WORKED ON TRUCKS SPANNING A WIDE RANGE OF YEARS WITH VARIOUS ISSUES AND MILEAGES (LOW MILEAGE TO +250,000 MILES). I HAVE NEVER FELT A MORE UNCOMFORTABLE RIDE IN A TRUCK IN MY YEARS OF TEST DRIVING VEHICLES (BEFORE AND AFTER REPAIR) THAN I HAVE WITH THIS NEW 2017 SILVERADO. I ATTEMPTED TO CONTACT LANDERS MCLARTY CHEVROLET IN HUNTSVILLE, AL, AND WAS TOLD THAT THIS SAFETY CONCERN COULD NOT BE ADDRESSED AT THEIR DEALERSHIP UNTIL THE TRUCK HAD AT LEAST 500 MILES . I INFORMED THEM OF MY CONCERNS ABOUT DRIVING IT UNTIL THEN AS I HAVE UNDER 400 MILES ON IT, AND THEY TOLD ME TO DRIVE 80 MILES TO THE DEALERSHIP WHERE I BOUGHT IT TO HAVE IT LOOKED AT. UNBELIEVABLE! AFTER MUCH RESEARCH, THIS "MOTION SICKNESS" ISSUE IS A KNOWN ISSUE BY GENERAL MOTORS, AND DOES NOT HAVE A PROVEN DOCUMENTED FIX IN PLACE TO THIS DAY.

  • Filed Jan 2018

    JUST BOUGHT A NEW 2017 BLACK EDITION. REG CAB SHORT BED. 5.3. SHAKES FROM NEW OVER 73+ MPH. TOOK IT TO DEALER AT 648 MILES ON 01/19/2018. PURCHASED NEW 12/28/2017. THEY REBALANCED ALL 4 WHEELS. STILL SHAKES. THEY PUT A NEW DRIVESHAFT IN AND SAID IT WAS FIXED. I PICKED IT UP TODAY. NOPE. IT'S WORSE. NOW IT BEGINS SHAKE NO AT 60 AND AT 74-75 HAS A PRETTY DRAMATIC SHAKE. THIS HAPPENS WHILE DRIVING ON THE INTERSTATE. NOW I GO BACK AGAIN MONDAY TO LET THEM HAVE ANOTHER GO AT IT.THIS IS A BRAND NEW TRUCK.

• Equipment2

  • Filed Dec 2021

    The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

  • Filed Nov 2021

    The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, McCarthy Chevrolet (675 N Rawhide, Olathe, KS 66061) were made aware of the recall but informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

• Seat Belts2

  • Filed Jul 2018

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT BELT FAILED TO LATCH. THE CONTACT CALLED PRINCE CHEVROLET BUICK GMC OF VALDOSTA (4550 N VALDOSTA RD, VALDOSTA, GA 31602 (229) 242-3311) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 28,619.

  • Filed Jul 2017

    REAR CENTER SEAT HAS NO HEAD RESTRAINT. REAR OUTBOARD SEATS HAVE HEAD RESTRAINTS THAT MAY NOT MEET MINIMUM SAFTEY HEIGHTS, THEY ARE TOO SMALL AND DO NOT EXTEND HIGH ENOUGH, THEY ALSO DO NOT LOCK INTO POSITION. FRONT CENTER SEAT HAS NO HEAD RESTRAINT. FRONT CENTER SEAT HAS NO SHOULDER BELT, HAS LAP BELT ONLY.

• Hydraulic1

  1 involved a crash

  • Filed Aug 2023

    The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving approximately 5 mph, the braking system suddenly failed causing the brake pedal to become extremely hard to press and the vehicle would not immediately stop. As a result, the contact crashed into a utility pole. During the incident, no injuries were reported and no police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V761000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 118,000.

• Visibility1

  1 involved a fire

  • Filed Mar 2022

    The contact own a 2017 Chevrolet Silverado. The contact noticed that the plastic piece from the rear defroster window was sparking and smoke was coming from rear window. In addition, the plastic was melting. The vehicle was taken to the dealer where it was diagnosed that the rear window defroster assembly needed to be replaced. The vehicle was not repaired, The manufacturer was notified of the failure, The approximate failure mileage was 68,000.

• Forward Collision Avoidance1

  • Filed Feb 2022

    Since the purchase of the truck the vehicle does emergency breaking at different times from what seems to be faults sensor input. #1 on freeway onramp specialty circular 2 lane, if on the inside lane the truck will alarm and drop the throttle out. This also happens some time at the 3/4 point of the on ramp when cars on the freeway are perpendicular in front of the vehicle. # 2 the same alarm and throttle dropout happen on the freeway randomly and on two lane roads when vehicle are approaching on a 2 line road. I don’t know if break lights are activated, but I have had people honk at me for the deceleration.

• Tires1

  • Filed Nov 2018

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500 EQUIPPED WITH GOODYEAR WRANGLER SR-A TIRES, SIZE: 275/55/R20. WHILE DRIVING 50 MPH ON A MOUNTAINOUS ROAD, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONTACT CHANGED THE TIRE WITH A SPARE AND INTENDED TO REPLACE THE REMAINING TIRES WITH ANOTHER BRAND. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 24,469.

• Parking Brake1

  • Filed Aug 2017

    TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE THE VEHICLE WAS PARKED ON A SLOPED DRIVEWAY WITHOUT THE EMERGENCY BRAKE ENGAGED, IT ROLLED OUT OF THE DRIVEWAY. THE CONTACT FOUND THE VEHICLE IN THE MIDDLE OF THE STREET STILL LOCKED AND ENGAGED IN PARK. THE CONTACT PARKED THE VEHICLE BACK IN THE DRIVEWAY WITH THE PARKING BRAKE ENGAGED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT READ ONLINE THAT THIS WAS A COMMON FAILURE WITH 4X4 VEHICLES AS THE TRANSMISSION TRANSFER CAUSE WOULD INADVERTENTLY SHIFT TO NEUTRAL WHEN PARKED WITHOUT THE EMERGENCY BRAKE ENGAGED. THE FAILURE MILEAGE WAS 31,000. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS

• Seats1

  • Filed Jul 2017

    REAR CENTER SEAT HAS NO HEAD RESTRAINT. REAR OUTBOARD SEATS HAVE HEAD RESTRAINTS THAT MAY NOT MEET MINIMUM SAFTEY HEIGHTS, THEY ARE TOO SMALL AND DO NOT EXTEND HIGH ENOUGH, THEY ALSO DO NOT LOCK INTO POSITION. FRONT CENTER SEAT HAS NO HEAD RESTRAINT. FRONT CENTER SEAT HAS NO SHOULDER BELT, HAS LAP BELT ONLY.

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.

NHTSA hasn't published star ratings for this truck. Many heavy-duty pickups aren't included in NHTSA's crash-test program, so this doesn't mean the truck is unsafe.