2023 Ram 2500

What owners should know

Covers 2019–2026 · 6.7L Cummins diesel and 6.4L Hemi V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2023 Ram 2500. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• 6.7L Cummins fuel pump (CP4) failure (2019–2020)

  Dealer (recall)

  Signs: Sudden stall without warning, no-start, metal in the fuel system.

  Fix: Covered by a Ram recall that replaces the pump, updates the engine software and replaces contaminated parts.

  May be covered free by recall 21V880000. Check the VIN at nhtsa.gov/recalls.

• Transmission fluid leaking from the dipstick tube

  Dealer (recall)

  Signs: Fluid on the engine or turbo, burning smell, smoke.

  Fix: Covered by Ram recalls on 2019–2023 trucks with the six-speed automatic.

  May be covered free by recall 20V043000 / 22V835000. Check the VIN at nhtsa.gov/recalls.

• Intake heater grid relay fire risk (2021–2023)

  Dealer (recall)

  Signs: Often no warning, even with the truck off.

  Fix: Covered by Ram recalls on 2021–2023 diesels.

  May be covered free by recall 21V163000 / 21V798000 / 23V060000. Check the VIN at nhtsa.gov/recalls.

• Electrical and screen glitches

  Easy DIY

  Signs: Warning lights, frozen or blank screens, camera problems.

  Fix: Ask a dealer for all open recalls and software updates. Check the batteries and their connections, since weak batteries cause many electrical gremlins.

  Shop: truck battery▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Power Train:Automatic Transmission:Control Module (tcm/Pcm/Tecm)

  May 2026 · #26V288000

  Chrysler (FCA US LLC) is recalling certain 2023-2026 Ram 2500 Pick up trucks. A software error in the powertrain control module may improperly allow the vehicle speed to exceed the tire speed rating, which can result in a loss of vehicle control.

  Risk and fix

  Risk: Loss of vehicle control increases the risk of a crash.

  Fix: Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed May 21, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 43D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

• Power Train:Automatic Transmission

  Jun 2024 · #24V413000

  Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500, 2500, and 3500 vehicles. An insufficient weld in the transmission control unit can allow transmission fluid to leak on to electrical components, resulting in a loss of drive power or loss of park function.

  Risk and fix

  Risk: A loss of drive power or a loss of park function increase the risk of a crash.

  Fix: Dealers will replace the valve body and control unit, free of charge. Owner notification letters are expecting to be mailed July 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 63B.

• Air Bags:Frontal:Driver Clockspring/Spiral Cassette

  Mar 2024 · #24V199000

  Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

  Risk and fix

  Risk: An air bag that does not deploy in a crash can increase the risk of injury.

  Fix: Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.

• Steering:Steering Control Module

  Nov 2023 · #23V799000

  Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal when the high beams are used. In addition, the turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

  Risk and fix

  Risk: Turn signals and/or high beams that do not function as intended may cause confusion or reduced visibility to other road users, increasing the risk of a crash.

  Fix: Dealers will update the steering column control module (SCCM) software, and inspect and replace the module, as necessary, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are B2A and D5A.

• Back Over Prevention:Display Function

  Sep 2023 · #23V654000

  Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk and fix

  Risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

  Fix: Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.

• Electrical System:Wiring:Relays/Solenoids

  Feb 2023 · #23V060000

  NHTSA warning: park outside and away from buildings until fixed.

  Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.

  Risk and fix

  Risk: An electrical short in the relay can result in an engine compartment fire with the ignition on or off, increasing the risk of injury.

  Fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the relay, free of charge. This will be a Phased campaign. Phase 1 will include 2023 model year vehicles. FCA US will notify dealers on or about 3/23/2023 and begin notifying owners on or about 4/5/2023. Phase 2 will include 2022 model year vehicles and Phase 3 will include 2021 model year vehicles. FCA US will notify dealers and owners on or about 4/27/2023 for Phase 2 and 5/11/2023 for Phase 3. Interim owner notification letters informing owners of the safety risk were mailed March 28, 2023. Owner notification letters are expected to be mailed April 5, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 13A. This recall is an expansion of and supersedes recall number 21V-798.

• Back Over Prevention:Display Function

  Feb 2023 · #23V059000

  Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 1500 and 2023 Ram 2500 vehicles. The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk and fix

  Risk: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

  Fix: Dealers will update the TRSCM software, free of charge. Owner notification letters were mailed March 1, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 14A. This recall supersedes and expands previous recall numbers 21V-438 and 21V-918. FCA US Recall ID 63A is a vehicle population expansion of FCA US Recall ID 14A (NHTSA Recall ID 23V-059).

• Power Train:Automatic Transmission

  Nov 2022 · #22V835000

  FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

  Risk and fix

  Risk: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.

  Fix: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Engine11

  • Filed Feb 2026

    Vehicle: 2023 Ram 2500 Diesel (6.7L Cummins) – approx. 36,000 miles, under factory warranty Complaint Summary: Our 2023 Ram 2500 diesel is producing visible smoke from the engine bay and a persistent ticking/clicking noise from the engine. This occurs while driving and at idle. We have video evidence of smoke coming from under the hood and recordings of the abnormal engine noise. Safety Concerns: The smoke creates a serious fire hazard and risk of mechanical failure. Engine-bay smoke can indicate an electrical short, fuel or oil leak, overheating component, or exhaust/turbo malfunction. This poses a risk of engine compartment fire, including the possibility of fire after the vehicle is turned off. NHTSA Recall 23V-060 for 2021–2023 Ram HD diesels describes electrical failures that can cause under-hood fires, showing this vehicle line has known fire-related safety issues. The smoke also presents a health and inhalation risk, especially to our children who ride in the vehicle. Diesel/exhaust fumes entering the cabin can cause respiratory irritation and impair driver alertness. A sudden escalation could result in loss of power, breakdown, or fire while driving. Dealer Response: We brought the vehicle to an authorized Ram dealership in February 2026. Despite the truck being fully under warranty, the dealer stated that because there is “no active recall,” they will not repair or further diagnose the problem. No meaningful corrective action was taken. Evidence Available: Videos showing smoke from the engine bay, audio/video of the ticking noise, and dealership service paperwork. We are requesting NHTSA investigate this as a potential safety defect due to fire risk, toxic fume exposure, and the manufacturer’s failure to address a dangerous condition in a nearly new, warrantied vehicle. We are paying on this vehicle monthly, are scared to drive with our children in the car. We have to pull over and not drive the vehicle due to how strong the cabin odor is.

  • Filed Sep 2025

    My 2023, Ram 2500 truck with a Cummins 6.7L diesel engine has a known defect with the grid heater bolt. This bolt can loosen or break off, falling into the engine and causing catastophic engine failure. This creates a suddne loss of power, espcially dangerous when towing heavy loads at highway speeds. Numerous owners have reported this issue, yet no recall has been issued. I request investigation and action to protect driver safety.

  • Filed Mar 2025

    Unknown Constant check engine light related to exhaust system and filters. Many parts replaced by dealer and still not fixed.

  • Filed Dec 2024

    Subject: Complaint Regarding Delay in DPF TSB Repair for RAM 2500 To Whom It May Concern, I am filing this complaint regarding an extended delay in repairing my 2023 RAM 2500 (VIN: [XXX] ) under Technical Service Bulletin (TSB) 25-005-24 REV. A, which addresses a manufacturing defect in the Diesel Particulate Filter (DPF) system. My truck has been at the dealership for over two weeks, and I have been informed that the necessary parts are on backorder with no estimated time of arrival. The issue began when my vehicle's Malfunction Indicator Lamp (MIL) illuminated, and the vehicle exhibited symptoms as described in the TSB (frequent DPF regenerations and performance derate mode). The dealership confirmed the issue aligns with the conditions outlined in the TSB and stated that the DPF replacement is required. Despite their acknowledgment of the issue, the dealership has been unable to provide a timeline for the part's arrival, explaining that the parts “just show up.” This lack of information and prolonged delay is unacceptable for a repair covered under warranty and related to a known manufacturing defect. The delay has significantly disrupted my daily life, as this vehicle is crucial for [personal/work purposes, towing, etc.]. Additionally, the lack of communication from both the dealership and RAM Customer Care has only added to the frustration. I have attempted to contact RAM Customer Care at multiple numbers, but either no operators were available, or the calls were disconnected after a brief hold. I respectfully request that the appropriate agencies investigate this delay and hold FCA (Stellantis) accountable for ensuring timely repairs for vehicles affected by manufacturing defects. Please feel free to contact me for further details or documentation, including the TSB, service records, and communication history. Thank you for your time and assistance. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Nov 2024

    Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to replace the OEM grid heater.

  • Showing the 5 most recent of 11.
• Electrical System10

  1 involved a fire

  • Filed Sep 2026

    Vehicle was previously serviced under NHTSA Campaign 23V799000 (FCA Recall B2A/D5A) for the Steering Column Control Module (SCCM). The remedy has failed. The multifunction stalk continues to exhibit the exact defect: high beams inadvertently activate when using turn signals, and the self-canceling feature fails. The software flash did not resolve the issue, and the physical module has not been replaced, creating an active nighttime driving hazard.

  • Filed May 2026

    This complaint notes two separate safety problems for the 2023 Ram 2500 Tradesman. 1) Transmission leak. "Heavy transmission leak" noted by dealer during normal service. Apparently so common that the seals are on back order. Was caught at 35453 miles so covered by warranty, but any issues related to the leak I am told will not be covered once they fix the leak. I have read this common leak has been known to cause pressure issues and fires. 2) Electrical issue related to key fob. Since the truck was brand new, an error message would light up the dash indicating "Key Fob not detected" This would happen when trying to start the truck and while driving. This has left me stranded several times from not starting the truck and having to wait an hour to get truck to recognize key fob. While driving, truck will go into limp mode until you park, turn off the truck, and restart with the same key fob. Have brought to the dealer many times. they state low battery. I pay for them to put in new battery. before I leave the dealership the problem still shows up. They have replaced the key fob twice now. The last time at 35453 miles. Dealer says Problem out of their control after 500 more miles at 36000 when warranty is up. If the truck stops working while driving because of key fob I am out of a truck? Both issues are safety concerns.

  • Filed Jan 2026

    The contact owned a 2023 Ram 2500. The contact stated that while the vehicle was parked in his driveway, it had spontaneously caught fire. The contact had been alerted by a neighbor when the contact observed the vehicle engulfed in flames from the front end into the passenger cabin. The contact stated that the fire department was called and extinguished the fire using water and chemicals. The contact stated that his insurance provider had declared the vehicle a total loss. The vehicle was still in his driveway. The contact stated that the heat from the fire had damaged the driveway and the garage. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V060000 (Electrical System). When the contact checked his VIN, it was not part of the recall selection. The failure mileage was approximately 57,000.

  • Filed Nov 2024

    Grid Heater Relay failure. From my understanding this problem is an issue across the United States. The grid heater on the 6.7L diesels has a bolt that welds itself off and can go into the intake causing an engine failure. Recently Dodge has told me that this is not covered under a power train warranty. There is no other remedy they provide other than spending $800+ for a aftermarket part to replace the OEM grid heater.

  • Filed Jul 2024

    The contact owns a 2023 Ram 2500. The contact stated while driving approximately 74 MPH, the EGR valve de-energized seizing the turbo, causing the vehicle do decelerate to 30 MPH in less than a quarter mile. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle, and waited approximately 15 minutes before restarting the vehicle and continuing to drive the vehicle. The contact stated the failure had occurred several times while driving at various speeds. The contact stated that the vehicle had previously been repaired under a TSB with NHTSA ID Number: 10241065 (Electrical System, Engine and Engine Cooling) before the contact took ownership of the vehicle. The vehicle had been taken to the dealer where the Exhaust Gas Recirculation (EGR) valve, Turbo actuator, and Engine Control Module (ECM) were replaced. The dealer was unsure if the repairs would fix the vehicle. The vehicle remained at the dealer. The manufacturer had been made aware of the failure. The failure mileage was 12,000.

  • Showing the 5 most recent of 10.
• Exterior Lighting9

  • Filed Sep 2026

    Vehicle was previously serviced under NHTSA Campaign 23V799000 (FCA Recall B2A/D5A) for the Steering Column Control Module (SCCM). The remedy has failed. The multifunction stalk continues to exhibit the exact defect: high beams inadvertently activate when using turn signals, and the self-canceling feature fails. The software flash did not resolve the issue, and the physical module has not been replaced, creating an active nighttime driving hazard.

  • Filed Feb 2025

    When left turn signal is activated, it causes the high beams to turn on

  • Filed Dec 2023

    This complaint is a update to my complaint number 11557659. My vehicle has exhibited frequent but intermittent problems with left turn signals and headlight high beams since new. The dealership has been unable to duplicate the problems until 12/13/23 when a service technician observed the headlight flash to pass function activating the left turn signals approximately 10 times. However, when I brought the vehicle to the same dealership two days later to have Recall B2A (Malfunctioning SCCM) performed, the inspection procedures to identify malfunctioning SCCMs contained in the Stellantis guidelines failed to identify my SCCM as malfunctioning. The dealership said they couldn't replace the SCCM because the Stellantis procedures indicated that it was not malfunctioning. This was in spite of the dealership's service technician observing the vehicle failing steps 20 and 21 in the formal test procedures several times two days prior (when the vehicle wasn't undergoing a formal Recall B2A procedure). The vehicle also has a 6-month history of exhibiting problems that exactly match a malfunctioning SCCM. Based on this incident, it's very likely that the Stellantis procedures for identifying malfunctioning SCCMs under Recall B2A is not capable of identifying intermittent malfunctions that are not occuring at the exact time the procedures are being performed. This will result in many, if not the majority, of vehicles with malfunctioning SCCMs not being identified by dealerships and not being repair as required by Recall B2A.

  • Filed Nov 2023

    Turning on the left turn signal causes the headlights to switch from low beams to high beams. It doesn't happen every time. I've taken it to the dealership but it doesn't happen while it's there so they don't take me seriously and, in my opinion, don't thoroughly investigate the problem.

  • Filed Oct 2023

    Randomly, when powering up the vehicle, the instrument cluster emits a very bright light on the left side only. This light cannot be dimmed or turned off with the lighting controls. As a result, driving at night is dangerous with a bright light stuck on directly in front the driver. Normal functionality is for a dim accent light to show on both sides of the dash (and is controllable via a dimmer). When the problem occurs, I'm forced to drive with less than ideal visibility. Please review attached photos.

  • Showing the 5 most recent of 9.
• Power Train6

  • Filed May 2026

    This complaint notes two separate safety problems for the 2023 Ram 2500 Tradesman. 1) Transmission leak. "Heavy transmission leak" noted by dealer during normal service. Apparently so common that the seals are on back order. Was caught at 35453 miles so covered by warranty, but any issues related to the leak I am told will not be covered once they fix the leak. I have read this common leak has been known to cause pressure issues and fires. 2) Electrical issue related to key fob. Since the truck was brand new, an error message would light up the dash indicating "Key Fob not detected" This would happen when trying to start the truck and while driving. This has left me stranded several times from not starting the truck and having to wait an hour to get truck to recognize key fob. While driving, truck will go into limp mode until you park, turn off the truck, and restart with the same key fob. Have brought to the dealer many times. they state low battery. I pay for them to put in new battery. before I leave the dealership the problem still shows up. They have replaced the key fob twice now. The last time at 35453 miles. Dealer says Problem out of their control after 500 more miles at 36000 when warranty is up. If the truck stops working while driving because of key fob I am out of a truck? Both issues are safety concerns.

  • Filed Mar 2026

    I own a 2023 Ram 2500 equipped with the 6.7L Cummins diesel and 68RFE automatic transmission. The vehicle has experienced ongoing transmission malfunction issues including extremely harsh shifting, intermittent RPM flare during gear changes, delayed engagement, and sudden lurching during acceleration and deceleration. The issue occurs most commonly during low-speed acceleration and normal driving conditions. The transmission will sometimes flare RPM between gears and then slam into the next gear. At other times the vehicle will lurch forward unexpectedly around approximately 35–45 mph. The behavior is inconsistent and unpredictable. Some drives appear normal while others produce severe shifting events. This condition creates a safety concern because the vehicle can surge or jerk unexpectedly during normal driving and while towing. I regularly tow a small enclosed trailer and these sudden shift events create instability and loss of smooth power delivery. The vehicle has been inspected multiple times by an authorized Ram dealership. The dealer has attempted repairs including transmission diagnostics and valve body replacement. The condition has continued despite repair attempts. The vehicle has also remained out of service at the dealership for extended periods of time while the manufacturer attempts to diagnose the issue. No warning lights consistently appear prior to the failure. The symptoms occur intermittently after the vehicle reaches operating temperature and sometimes after driving several miles. This issue has been confirmed by the dealership and the manufacturer has been involved in the case. The vehicle remains unrepaired after multiple attempts. Because this is a heavy-duty truck that frequently tows loads, the sudden harsh shifting and unpredictable transmission behavior creates a potential safety risk to the driver and surrounding traffic.

  • Filed Oct 2025

    Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alignment or front end suspension, ball joint or tie rods. After 3 days sitting in the shop I was once again told nothing is wrong, alignment is perfect and it was my fault, either driving habits, not rotating tires every 2500 miles, ect. After picking the truck up and driving less than 20 miles the transmission started slipping. Call the dealership about the concern and they have ceased communication. Was advised to go online for an appointment which is more than 2 weeks out. Upon reviewing the specs for the alignment, it appears they are relying on specs for a standard ram 2500 vs a ram rebel which has a factory lift with different specs. I did question this and was told the alignment is perfect. The dealership takes no responsibility nor any urgency with catastrophic issues

  • Filed Jul 2025

    There appears to be leaking from the dipstick tube. Transmission lurches when accelerating and decelerating. Eddies Repair in Pagosa Springs Colorado looked at the vehicle and suggested there may be a recall on this issue. When looking up the vin my vehicle is not included in recall ZA3. I purchased this truck in March 2025 and it has been an issue from then.

  • Filed Sep 2024

    Transmission just started shifting very hard causing the truck to shake. Truck was fine last week, mileage is 9600. Have notified the dealer, they said to bring it it in. There is no warning lights or alerts

  • Showing the 5 most recent of 6.
• Steering5

  • Filed Sep 2026

    Vehicle was previously serviced under NHTSA Campaign 23V799000 (FCA Recall B2A/D5A) for the Steering Column Control Module (SCCM). The remedy has failed. The multifunction stalk continues to exhibit the exact defect: high beams inadvertently activate when using turn signals, and the self-canceling feature fails. The software flash did not resolve the issue, and the physical module has not been replaced, creating an active nighttime driving hazard.

  • Filed Apr 2026

    Airbag clock spring has caused my airbag light to illuminate every time the steering wheel is turned there is clicking as well. There has been no reason my airbag lights should be illuminated.

  • Filed Feb 2026

    On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was forced to return the vehicle the same day. The ball joints posed a wheel separation hazard. My son and I were exposed to this risk on public roads. This raises serious concerns about the adequacy of this dealer's vehicle inspection process.

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

• Air Bags5

  2 involved a crash

  • Filed Apr 2026

    Airbag clock spring has caused my airbag light to illuminate every time the steering wheel is turned there is clicking as well. There has been no reason my airbag lights should be illuminated.

  • Filed Feb 2026

    Head on collision on February 19, 2026 in a 2023 Ram 2500 Rebel. Air bags did not deploy anywhere in the vehicle even though driver was traveling 55-60 MPH. Significant damage occurred in front of vehicle as well as all along the passenger side of the vehicle. Pictures will be provided showing damage and no air bags being deployed.

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V199000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Dec 2024

    I was in a bad frontal/passenger front wreck and none of my airbags deployed

• Service Brakes5

  1 involved a crash

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to slow down, the contact became aware that the brake pedal almost went to the floorboard before the vehicle responded as needed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The contact was informed that the ABS control module needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,000.

  • Filed Feb 2025

    The contact owns a 2023 Ram 2500. The contact stated while driving at approximately 50 MPH, the brake pedal was depressed; however, the brake pedal was not responding, and almost went to the floorboard. The contact stated that the parking brake was used to stop the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, there was no warning light illuminated and the dealer was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure recurred. The manufacturer was informed of the failure. The failure mileage was 10,507.

  • Filed Jan 2025

    The brake pedal was soft and sometime would go to the floor. The dealer has changed the master cylinder, the booster, and now the abs module.

  • Filed May 2024

    I was involved in an accident on May 3rd. 2024. As a result of this accident, I have filed an insurance claim. My brakes failed to stop the truck properly. I was pushing the brake pedal as hard as I could, and the brakes were not stopping the truck properly. It had minimal braking not enough to stop the truck. Almost like the ABS system failed and was not allowing the pressure I was applying to the brakes. I called the dealer to make an appointment this week. Waiting for a call back from service dept the truck is at my house and has not been driven. No warning lights on the dash. Truck has 19,800 miles on it.

  • Filed Jul 2023

    Brakes failed 4 times in 4 days. Computer says low brake fluid, service stabilitrack, service electronic trailer brake systems. I filled with brake fluid twice. Called dealerships and stated minimum of 2 weeks before than can even look at it.

• Unknown or Other4

  1 involved a crash

  • Filed Aug 2026

    The persistent 'App Market' notification/icon creates a visual distraction and obscures critical driving data in the status bar. I request that this be documented as a product complaint for the Uconnect development team to allow users to disable non-essential marketing overlays.

  • Filed Jul 2024

    Soft close tailgate opened as I was backing up to hook up to my pontoon trailer. I had closed it prior to backing up. Because the tailgate was down, the rear camera did not correctly identify how close I was to the pontoon trailer hitch and the lowered tailgate struck the pontoon trailer hitch, damaging the tailgate.

  • Filed May 2024

    While driving I get a return for service and all my dash lights and rear view mirror goes blank with light flashing and aural warning. Have taken to dealer and they replace backup camera, simplest fix for them, then it did it again when I picked up and continues to do while driving home. I have not driven in over 4 months waiting on parts which Ram says are not available.

  • Filed Aug 2023

    When the vehicle is shifted into reverse, regardless of brightness settings, the back up camera becomes incredibly bright with no way to adjust. The problem being that when in dark/night time conditions and backing up a trailer, the back up camera screen has to be covered in order to see out of the vehicle to safely back up. No incident has occurred currently.

• Visibility/Wiper3

  • Filed Aug 2026

    The persistent 'App Market' notification/icon creates a visual distraction and obscures critical driving data in the status bar. I request that this be documented as a product complaint for the Uconnect development team to allow users to disable non-essential marketing overlays.

  • Filed Apr 2024

    Hvac system blows cold or hot air through defrost in any mode. Face , feet, no matter what. Makes it hard to see out windows.

  • Filed Sep 2023

    Often times high beam lights will come on when left turn signal is applied. This can cause danger especially at night for on coming traffic if turning left.

• Wheels2

  • Filed Feb 2026

    On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was forced to return the vehicle the same day. The ball joints posed a wheel separation hazard. My son and I were exposed to this risk on public roads. This raises serious concerns about the adequacy of this dealer's vehicle inspection process.

  • Filed Oct 2025

    Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alignment or front end suspension, ball joint or tie rods. After 3 days sitting in the shop I was once again told nothing is wrong, alignment is perfect and it was my fault, either driving habits, not rotating tires every 2500 miles, ect. After picking the truck up and driving less than 20 miles the transmission started slipping. Call the dealership about the concern and they have ceased communication. Was advised to go online for an appointment which is more than 2 weeks out. Upon reviewing the specs for the alignment, it appears they are relying on specs for a standard ram 2500 vs a ram rebel which has a factory lift with different specs. I did question this and was told the alignment is perfect. The dealership takes no responsibility nor any urgency with catastrophic issues

• Hydraulic2

  • Filed Mar 2025

    The contact owns a 2023 Ram 2500. The contact stated that while driving at an undisclosed speed and attempting to slow down, the contact became aware that the brake pedal almost went to the floorboard before the vehicle responded as needed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The contact was informed that the ABS control module needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 35,000.

  • Filed Feb 2025

    The contact owns a 2023 Ram 2500. The contact stated while driving at approximately 50 MPH, the brake pedal was depressed; however, the brake pedal was not responding, and almost went to the floorboard. The contact stated that the parking brake was used to stop the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, there was no warning light illuminated and the dealer was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure recurred. The manufacturer was informed of the failure. The failure mileage was 10,507.

• Structure2

  • Filed Jan 2025

    Hood vibrates wildly with high winds/driving over 65mph/ or tractor trailer passing by on a 2 lane rd. Many times I pull over on the side of the highway inspecting the hood to see if its open but no the latch is closed. Upon research on Ram truck forums this appears to be a massive problem. the 1500 series has a recall TSB 23-029-18 issued but not the 2500, 3500 series. The aluminum hood is flimsy and after some time vibrating it looks like the latch could eventually give way and the hood could open while driving. I would not have bought a newer Ram 2500 had I known of this issue. Just stopping on the side of the highway to inspect the hood is dangerous enough. my intention was to buy a solid truck not a paper tiger of a truck. Mark my words this will end up being a class action lawsuit. hopefully no dies from this faulty engineering.

  • Filed Apr 2024

    Hvac system blows cold or hot air through defrost in any mode. Face , feet, no matter what. Makes it hard to see out windows.

• Forward Collision Avoidance1

  • Filed Apr 2026

    The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at slow speeds, the vehicle experienced phantom braking. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle, but the contact was unsure of the diagnostic results. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

• Seat Belts1

  • Filed Mar 2026

    I purchased this new ram in 2023. About 18 months just over 36k miles on vehicle drivers side seat belt quit retracting leaving it loose on my chest. I reported this to dealership and apparently Ram would not warranty as it was over 36k miles. I got a quote to repair, and it was over 500.00 dollars to replace the retractor. Now obviously this is a safety concern because my seat belt is loose fitting. I didn't repair as i was upset and felt taken advantage of. Then about a year later my passenger rear seat belt quit working where my [XXX] son rides as it is the safest place in the vehicle. I called my dealer again and same response now the quote is over a thousand dollars. I paid 73K for this vehicle and how is it the most basic safety equipment required by law to wear isn't covered by the Manufactures. I called Ram made a complaint and was given a claim number for cost assistance to replace seat belts only to later get a call back by case supervisor saying there would be no assitance as it was against strict guidelines that RAM was not responible and would not help. Im super frustrated and am looking for any avenue to get help bringing justice to the consumer. THIS IS NEGLIGENT FROM RAM and i will not stop until this is dealt with in a fair and professional matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Suspension1

  • Filed Feb 2026

    On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were leaking oil. All 4 tires were cupped from prolonged suspension failure. Front brakes near end of life. Estimated repairs: ~$7,000. These components do not fail at 40K miles under normal use, indicating prior abuse/neglect that existed before sale. The dealer's pre-sale inspection failed to catch an obvious, critical safety defect. I wanted to keep the vehicle and have it repaired. The dealer refused to authorize outside repairs, insisted on doing it themselves, but could not even look at it for over a week. They did not request a copy of the inspection report documenting the defects. I was forced to return the vehicle the same day. The ball joints posed a wheel separation hazard. My son and I were exposed to this risk on public roads. This raises serious concerns about the adequacy of this dealer's vehicle inspection process.

• Fuel/Propulsion System1

  • Filed Mar 2025

    Unknown Constant check engine light related to exhaust system and filters. Many parts replaced by dealer and still not fixed.

• Visibility1

  • Filed Aug 2024

    The contact owns a 2023 Ram 2500. The contact stated that after exiting and turning off the vehicle, he noticed that the windshield wipers had turned on independently. The contact went to turn off the windshield wipers. The contact disconnected the battery. There was an abnormal burning odor of plastic detected in the fuse box. There were no warning lights illuminated. The vehicle was taken to the local dealer, who diagnosed and determined the failure was due to a lightning strike. The vehicle was not repaired. The manufacturer was contacted and informed the contact to tow to another local dealer. The failure mileage was approximately 7,200. The VIN was not available.

• Engine And Engine Cooling1

  • Filed Jul 2024

    The contact owns a 2023 Ram 2500. The contact stated while driving approximately 74 MPH, the EGR valve de-energized seizing the turbo, causing the vehicle do decelerate to 30 MPH in less than a quarter mile. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle, and waited approximately 15 minutes before restarting the vehicle and continuing to drive the vehicle. The contact stated the failure had occurred several times while driving at various speeds. The contact stated that the vehicle had previously been repaired under a TSB with NHTSA ID Number: 10241065 (Electrical System, Engine and Engine Cooling) before the contact took ownership of the vehicle. The vehicle had been taken to the dealer where the Exhaust Gas Recirculation (EGR) valve, Turbo actuator, and Engine Control Module (ECM) were replaced. The dealer was unsure if the repairs would fix the vehicle. The vehicle remained at the dealer. The manufacturer had been made aware of the failure. The failure mileage was 12,000.

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.