2020 Ram 3500

What owners should know

Covers 2019–2026 · 6.7L Cummins diesel and 6.4L Hemi V8 gas · Updated 2026-10-01

Researched from owner forums and NHTSA complaints and written by Know Your Truck. These are patterns in what owners report, not a guarantee about any particular truck.

Common failures & how to fix them

Parts and video buttons search for your 2020 Ram 3500. Always confirm a part fits using your VIN. Brakes, steering, fuel and airbag work affects your safety, so if you're not sure, have a qualified mechanic do it.

• 6.7L Cummins fuel pump (CP4) failure (2019–2020)

  Dealer (recall)

  Signs: Sudden stall without warning, no-start, metal in the fuel system.

  Fix: Covered by a Ram recall that replaces the pump, updates the engine software and replaces contaminated parts.

  May be covered free by recall 21V880000. Check the VIN at nhtsa.gov/recalls.

• Transmission fluid leaking from the dipstick tube

  Dealer (recall)

  Signs: Fluid on the engine or turbo, burning smell, smoke.

  Fix: Covered by Ram recalls on 2019–2023 trucks with the six-speed automatic.

  May be covered free by recall 20V043000 / 22V835000. Check the VIN at nhtsa.gov/recalls.

• Intake heater grid relay fire risk (2021–2023)

  Dealer (recall)

  Signs: Often no warning, even with the truck off.

  Fix: Covered by Ram recalls on 2021–2023 diesels.

  May be covered free by recall 21V163000 / 21V798000 / 23V060000. Check the VIN at nhtsa.gov/recalls.

• Electrical and screen glitches

  Easy DIY

  Signs: Warning lights, frozen or blank screens, camera problems.

  Fix: Ask a dealer for all open recalls and software updates. Check the batteries and their connections, since weak batteries cause many electrical gremlins.

  Shop: truck battery▶ How-to videos

Recalls

A recall doesn't mean a truck still has the problem. Enter the truck's VIN at nhtsa.gov/recalls or ask a dealer to see whether the repair was done.

• Structure:Body:Tailgate:Hinge And Attachments

  Dec 2022 · #22V904000

  Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.

  Risk and fix

  Risk: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.

  Fix: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.

• Power Train:Automatic Transmission

  Nov 2022 · #22V835000

  FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

  Risk and fix

  Risk: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.

  Fix: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.

• Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip:Control Unit/Module

  Mar 2022 · #22V140000

  Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

  Risk and fix

  Risk: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

  Fix: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

• Visibility:Windshield Wiper/Washer:Linkages

  Jan 2022 · #22V035000

  Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.

  Risk and fix

  Risk: Reduced visibility increases the risk of a crash.

  Fix: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.

• Fuel System, Diesel:Delivery:Fuel Pump

  Nov 2021 · #21V880000

  Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.

  Risk and fix

  Risk: An engine stall increases the risk of a crash.

  Fix: Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.

• Engine And Engine Cooling:Engine:Oil/Lubrication

  Jun 2021 · #21V439000

  Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.

  Risk and fix

  Risk: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.

  Fix: Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.

• Wheels:Lugs/Nuts/Bolts/Studs

  May 2021 · #21V398000

  Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.

  Risk and fix

  Risk: Wheel separation can cause a vehicle crash.

  Fix: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on December 1, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's numbers for this recall are Y26 and Y36.

• Back Over Prevention: Sensing System: Camera

  Sep 2020 · #20V191000

  Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

  Risk and fix

  Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

  Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

• Engine And Engine Cooling:Engine:Oil/Lubrication

  Aug 2020 · #20V511000

  Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.

  Risk and fix

  Risk: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.

  Fix: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.

• Structure

  Apr 2020 · #20V207000

  Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

  Risk and fix

  Risk: A bed step that unexpectedly fails while in use increases the risk of injury to the user.

  Fix: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

• Power Train:Automatic Transmission

  Jan 2020 · #20V043000

  Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

  Risk and fix

  Risk: The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

  Fix: Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.

Owner complaints by area

Reports owners filed with NHTSA. They aren't verified, and one complaint can mention more than one area. Tap an area to read the most recent ones.

• Fuel/Propulsion System33

  1 involved a crash · 1 involved a fire

  • Filed Sep 2026

    High pressure fuel pump recall failed and put my life in danger ️ Terrible experience not only for me but it put in danger a Semi truck driver and others almost got killed

  • Filed Feb 2025

    Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.

  • Filed Jul 2023

    While driving Down a paved roadway on 6/30/23 @ 5pm doing approximately 20 miles per hour the vehicle died and the dash lite up with every single message possible such as 4WD inactive, oil change due, fuel filter service required and etc. Attempted to restart the vehicle for about 25 minutes when another citizen noticed we were having issues with the vehicle so they stopped to assist us. The citizen towed my vehicle to location we were staying at for the weekend and upon arrival to the location I disconnected both battery terminals to allow the computer modules to drain/reset. After allowing the batteries to be disconnected for several hours I hooked them back up and tried starting the vehicle and was unsuccessful getting it to restart. I disconnected the batteries again for the night and returned the next morning to hook them up. after hooking the batteries back up, I was able to get the vehicle started and moved it around at the place we were staying at and allowed it remain running for about 20 minutes before I shut it off. Went and did other projects and about 5 hours later returned to the pickup to see to see if it would start since we were heading back the next morning and it started so I figured it would get us home on Sunday July 2nd. On July 2nd @ 11:30am started the pickup to leave and everything seemed normal. We drove about 5miles from the location we were staying at and were approaching an intersecting highway OR58. I proceeded out onto OR58 westbound and as we got about 1 mile down the road when the pickup died and every message was being displayed again. As we sat way off the shoulder of OR58 incident response pulled up behind us to make sure everything was ok. I told the incident responder that we were good and I was working on contacting RAM for a tow. About 15 minutes had passed and IR person walked away then the pickup started. I was able to drive the pickup about 2 more miles down the road when it died again and had to be towed.

  • Filed Jun 2023

    My check engine light went on, along with the DEF warning, early June 13th,2023. The DEF warning stated I had 150 miles to get the Track to a Dealer. After Dealer evaluation, I was told the truck had DEF contamination, from ,Diesel Fuel. I asked how this could happen? I was not given an explanation. To me this is a DEF Pump failure. The DEF Pump did not have enough PSI to inject DEF into the Diesel Fuel, so the Diesel Fuel back flowed into the DEF system. Additional facts, my Truck warranty expired 5/15/2023. My truck has less than 36,000 miles. I had the High Pressure Fuel pump, Recalled fixed in May 2023. I was told this repair did not lead to this issue. The Repair bill is over $3700 for this repair.

  • Filed Jun 2023

    My high pressure fuel pump went out while I was towing the 43 ft enclosed trailer causing the engine to shut down. I was able to get it home and onto a car hauling trailer took it to a dealership and confirmed the high pressure fuel pump was the culprit they informed me that they would not perform the safety recall because of a modification to the vehicle which has no bearing on the safety issues at hand I contacted FCA they encouraged me to take it to a different dealership which I did. I had to pay a tow truck to haul it to another dealership in which they told me they would do the recall however when they put my VIN number in their system my pickup had been blacklisted by the parent company Chrysler saying do not work on this vehicle for safety recalls. I at this point got quotes to have it done and it was extremely expensive to friend advised me to look into the law so I contacted a lawyer and they told me to file a complaint with NHTSA.

  • Showing the 5 most recent of 33.
• Engine27

  1 involved a crash · 4 involved a fire

  • Filed Sep 2026

    We were pulling camper to Nashville TN. We pulled off I24 toward I65 North. I noticed the engine was raving and it felt like I was missing gears on the transmission. I was roughly 4 miles from my destination when I noticed smoke coming from under the hood on passenger side and flames coming from under hood on passenger side of the hood. I stopped the truck/ camper. Three of us had extinguishers trying to put fire out. The entire engingine compartment burned and fire intruded into driver compartment.

  • Filed Aug 2026

    The contact owns a 2020 Ram 3500. The contact stated that while driving at 65 MPH, the vehicle suddenly experienced reduced speed and hesitation, and there was a rattling noise coming from the engine as the RPMs increased above 1,500. The vehicle was driven slowly to a local dealer, where the contact was informed that the high-pressure fuel pump (HPFP) had likely failed. The exact cause of the failure had not yet been determined, and the vehicle was not repaired. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and was experiencing the same failure listed in the recall. The failure mileage was 300,000.

  • Filed Feb 2026

    The contact owns a 2020 Ram 3500. The contact stated while driving approximately 50 MPH, the engine overheated. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the cooling fan module had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 97,000.

  • Filed Feb 2025

    Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.

  • Filed Sep 2024

    Reoccurring messages regarding DEF, Exhaust Regeneration, and DPF, causing more and more frequent ReGen for longer and longer. Numerous trips to various Ram dealerships resulting in codes being cleared and then being told it was a software issue. After 2 years of this intermittently happening, we experienced an extended Regen that lasted hours and did not clear out the error code. Ram dealer in Utah charged $280 to do a stationary regeneration and once again clear out codes. Less than 6 months later with more and more Regens, a failed regen sent truck into Low Power Mode (losing the ability to tow or excelerate quickly). We ended up having to take it to a Ram dealer over 2 hours away in S. Atlanta to have them take it apart and tell us that the factory installed wiring harness rubbed a hole in the charged air cooler boot which was then causing failed regeneration of the diesel particulates causing the filter to fill. Dealer clearly stated that had any other dealer done a visual inspection of the physical components they would have seen this occurring. We filed a claim and opened a case with Ram for the $4500 repair and waited 8 days with no response to 9 phone calls. The same day we authorized the work, we receive the coveted return call to start the process, but once the customer service rep found out we had already authorized the work we were advised that case would be closed and we would have to open another case for reimbursement. So we started the whole process again, submitted all of the documentation and paid receipts and have been denied. All attempts to contact a supervisor or manager go nowhere and Ram customer service is rude and unhelpful and went as far as to tell us that our mistake was having the vehicle repaired (as if we are just going to let an $80k vehicle sit indefinitely in an unusable state).

  • Showing the 5 most recent of 27.
• Fuel System24

  • Filed Aug 2026

    The contact owns a 2020 Ram 3500. The contact stated that while driving at 65 MPH, the vehicle suddenly experienced reduced speed and hesitation, and there was a rattling noise coming from the engine as the RPMs increased above 1,500. The vehicle was driven slowly to a local dealer, where the contact was informed that the high-pressure fuel pump (HPFP) had likely failed. The exact cause of the failure had not yet been determined, and the vehicle was not repaired. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and was experiencing the same failure listed in the recall. The failure mileage was 300,000.

  • Filed Sep 2025

    The contact owns a 2020 Ram 3500. The contact stated that while driving at various speeds, the vehicle made an abnormal ticking sound. The vehicle was taken to the dealer, where it was diagnosed with high-pressure fuel pump failure, but the vehicle was not repaired at the time. The contact stated that upon pulling into a parking lot, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had imploded, causing damage to the fuel system. The dealer related the failure to NHTSA Campaign Number: 21V880000 (Fuel System, Diesel), and the vehicle was repaired; however, the contact later became aware that the dealer had replaced the high-pressure fuel pump with the same part. The contact stated that upon taking the vehicle to an independent mechanic to be serviced, the mechanic informed the contact that the high-pressure fuel pump installed on the vehicle was not the recall part, but the same defective part. The mechanic recorded the high-pressure fuel pump and part number, and the vehicle was taken back to the dealer, where it was confirmed that the recall part had not been installed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The contact stated that the dealer delayed performing the recall repair free of charge, which required the contact to pay for the replacement of the high-pressure fuel pump with the correct part. The vehicle was repaired. The contact stated that the manufacturer failed to complete the recall repair free of charge. The failure mileage was approximately 38,000.

  • Filed Aug 2024

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Mar 2024

    The contact owns a 2020 Ram 3500. The contact stated that while driving 75 MPH, the vehicle was shaking and then lost motive power. The check engine warning light later illuminated. The vehicle was towed to the dealer, where NHTSA Campaign Numbers: 21V880000 (Fuel System, Diesel), 21V398000 (Wheels), and 22V904000 (Structure) were performed. However, the failure recurred. The vehicle was then towed to Gulfgate Dodge Chrysler Jeep Ram (7250 Gulf Fwy, Houston, TX 77017), where it was diagnosed that the fuel line had failed, and the fuel injectors and fuel rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.

  • Filed Mar 2024

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Showing the 5 most recent of 24.
• Diesel23

  • Filed Aug 2026

    The contact owns a 2020 Ram 3500. The contact stated that while driving at 65 MPH, the vehicle suddenly experienced reduced speed and hesitation, and there was a rattling noise coming from the engine as the RPMs increased above 1,500. The vehicle was driven slowly to a local dealer, where the contact was informed that the high-pressure fuel pump (HPFP) had likely failed. The exact cause of the failure had not yet been determined, and the vehicle was not repaired. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and was experiencing the same failure listed in the recall. The failure mileage was 300,000.

  • Filed Sep 2025

    The contact owns a 2020 Ram 3500. The contact stated that while driving at various speeds, the vehicle made an abnormal ticking sound. The vehicle was taken to the dealer, where it was diagnosed with high-pressure fuel pump failure, but the vehicle was not repaired at the time. The contact stated that upon pulling into a parking lot, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had imploded, causing damage to the fuel system. The dealer related the failure to NHTSA Campaign Number: 21V880000 (Fuel System, Diesel), and the vehicle was repaired; however, the contact later became aware that the dealer had replaced the high-pressure fuel pump with the same part. The contact stated that upon taking the vehicle to an independent mechanic to be serviced, the mechanic informed the contact that the high-pressure fuel pump installed on the vehicle was not the recall part, but the same defective part. The mechanic recorded the high-pressure fuel pump and part number, and the vehicle was taken back to the dealer, where it was confirmed that the recall part had not been installed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The contact stated that the dealer delayed performing the recall repair free of charge, which required the contact to pay for the replacement of the high-pressure fuel pump with the correct part. The vehicle was repaired. The contact stated that the manufacturer failed to complete the recall repair free of charge. The failure mileage was approximately 38,000.

  • Filed Aug 2024

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Mar 2024

    The contact owns a 2020 Ram 3500. The contact stated that while driving 75 MPH, the vehicle was shaking and then lost motive power. The check engine warning light later illuminated. The vehicle was towed to the dealer, where NHTSA Campaign Numbers: 21V880000 (Fuel System, Diesel), 21V398000 (Wheels), and 22V904000 (Structure) were performed. However, the failure recurred. The vehicle was then towed to Gulfgate Dodge Chrysler Jeep Ram (7250 Gulf Fwy, Houston, TX 77017), where it was diagnosed that the fuel line had failed, and the fuel injectors and fuel rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.

  • Filed Mar 2024

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Showing the 5 most recent of 23.
• Power Train12

  1 involved a crash · 1 involved a fire

  • Filed Sep 2026

    We were pulling camper to Nashville TN. We pulled off I24 toward I65 North. I noticed the engine was raving and it felt like I was missing gears on the transmission. I was roughly 4 miles from my destination when I noticed smoke coming from under the hood on passenger side and flames coming from under hood on passenger side of the hood. I stopped the truck/ camper. Three of us had extinguishers trying to put fire out. The entire engingine compartment burned and fire intruded into driver compartment.

  • Filed Feb 2026

    The contact owns a 2020 Ram 3500. The contact stated that while the vehicle was parked and the engine was turned off, the gear shifter shifted into the drive position when the contact's minor [XXX] child entered the vehicle to retrieve an item using the steering wheel and gear shifter to enter, causing the vehicle to roll down a hill and collide with a tree. The impact resulted in significant damage to the passenger side door, bumper, and truck bed. Although a child was inside the vehicle at the time of the incident, no injuries were reported following the collision. No air bags deployed. The vehicle was towed to a dealer where it had notyet been inspected. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Feb 2026

    The contact owns a 2020 Ram 3500. The contact stated that while the vehicle was parked and turned off, the gear shifter shifted into drive independently, causing the vehicle to roll away. The vehicle stopped before crashing. The vehicle was taken to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

  • Filed May 2024

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Jan 2024

    Vehicle will not go into park and shut off. I could not turn the engine off. Not having the ability to turn the motor off is a safety concern. This has progressed to where it says vehicle is not in park while vehicle is in drive and moving. The problem is intermittent and I have documented it with multiple pictures and videos and witness accounts but the dealer has not been able to reproduce the malfunction. The service representative has been helpful but has not been able to. The vehicle has not been inspected by the police or other independent representatives. The vehicle does not have any codes associated with it. This same exact series of malfuctions occurred on my 2016 Ram 2500 and the valve pack on the transmission failed and the vehicle would not move and eventually the transmission failed. Then the emission software would not extinguish the check engine light even though there were no issues. The dealer reinstalled the software and after less than 25 miles the same issue happened. I traded in the vehicle because Ram would not honor the warranty and I could not pass smog with a check engine light on and nothing wrong with the sensors or the output. Now I am having problems with the 3500 progressively going in the exact same way as the 2500. I have had to take it to the dealer 6 or 7 times in as many months and less than 10,000 miles.

  • Showing the 5 most recent of 12.
• Electrical System9

  1 involved a crash · 2 involved a fire

  • Filed May 2025

    Abs module has failed twice since truck purchased.

  • Filed Dec 2023

    Check engine light turned on in my 2020 dodge ram 3500, I took the truck back to the dealership. According to them the Grid Heater Relay needs to be replaced & the truck could have caught on fire if we would have kept driving like that. I have done some research and saw that there has been a recall on that same part for the 2021-2023. Could it be possible the 2020 were defective also, this is a major safety concern and should be looked into. I also don’t believe the customer should be responsible for paying for this issue to be fixed when it was my family’s safety that was jeopardized.

  • Filed Dec 2023

    On 12/4/23, at 6:37 am PST, we initiated remote start via the key fob. At 6:40 am pst, a flash and fire erupted from under the hood of the truck. We immediately worked to control the fire using extinguishers and garden hoses until the fire department arrived a few minutes later. They worked to put the fire out that engulfed the engine compartment and then worked to get the hood open to finish putting the fire out. The fire didn’t fully go out until the battery cables were cut.

  • Filed Jul 2023

    While driving Down a paved roadway on 6/30/23 @ 5pm doing approximately 20 miles per hour the vehicle died and the dash lite up with every single message possible such as 4WD inactive, oil change due, fuel filter service required and etc. Attempted to restart the vehicle for about 25 minutes when another citizen noticed we were having issues with the vehicle so they stopped to assist us. The citizen towed my vehicle to location we were staying at for the weekend and upon arrival to the location I disconnected both battery terminals to allow the computer modules to drain/reset. After allowing the batteries to be disconnected for several hours I hooked them back up and tried starting the vehicle and was unsuccessful getting it to restart. I disconnected the batteries again for the night and returned the next morning to hook them up. after hooking the batteries back up, I was able to get the vehicle started and moved it around at the place we were staying at and allowed it remain running for about 20 minutes before I shut it off. Went and did other projects and about 5 hours later returned to the pickup to see to see if it would start since we were heading back the next morning and it started so I figured it would get us home on Sunday July 2nd. On July 2nd @ 11:30am started the pickup to leave and everything seemed normal. We drove about 5miles from the location we were staying at and were approaching an intersecting highway OR58. I proceeded out onto OR58 westbound and as we got about 1 mile down the road when the pickup died and every message was being displayed again. As we sat way off the shoulder of OR58 incident response pulled up behind us to make sure everything was ok. I told the incident responder that we were good and I was working on contacting RAM for a tow. About 15 minutes had passed and IR person walked away then the pickup started. I was able to drive the pickup about 2 more miles down the road when it died again and had to be towed.

  • Filed Nov 2022

    The contact owns a 2020 Ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000.

  • Showing the 5 most recent of 9.
• Service Brakes8

  1 involved a crash · 1 involved a fire

  • Filed May 2025

    Abs module has failed twice since truck purchased.

  • Filed Dec 2023

    As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.

  • Filed Sep 2023

    Brake caliper mounting bolt fell out 2 times on driver side now 1 time on passenger side front on both after applying new brakes torqued to specified rating both times bottom bolt falls out top gets loose needs some type of locking tab I applied locktite both time while traveling towing my 5th wheel multiple people are complaining on this issue on ram forum

  • Filed Jul 2023

    ABS System Failure HCU/ABS Module need to be replaced. This does not only occur on 2017-2018 RAM trucks. Please expand the investigation to include at least 2020 as well. Parts have been discontinued and new ones are not available yet. RAM knows there is a problem. They need to recall this safety issue.

  • Filed Dec 2022

    What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles

  • Showing the 5 most recent of 8.
• Wheels7

  • Filed Jun 2025

    The contact owns a 2020 Ram 3500. The contact stated that while driving at an undisclosed speed, the front wheels became inoperable. The contact stated that the vehicle was pulling to one side. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the front wheel studs had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,000.

  • Filed Jul 2023

    While driving at 70 mph on I-75 July 1 2023, roads where dry, temp outside was 88 degrees, speed control set, my 2020 Ram 3500 diesel, 4X4 Mega cab pick-up began to shake violently, the steering wheel was trembling side to side ! I took the truck off cruise control and griped the steering wheel, traffic was heavy that day so it took about 1/4 mile to slow down and pull safely to the shoulder with the hazard lights on and the truck in park I got out and started looking at what was going on in the front of the truck! I didn't take long before I spotted a large egg shaped raised bump on the drivers side front tire! It was checked for air pressure before my trip and registered 80 PSI with a air gauge! I checked the passenger side tire and it was normal, ( No egg shape). I had the local tire shop remove the spare and swap it with the Drivers side lumpy tire. I had not even traveled 10 miles from the tire store when the steering wheel started to shake violently again, this time I took it right back to the tire store and thought that it might not have been balanced or threw a weight maybe, as the manager/ owner and I inspected the tire the drivers side was fine, we walked to the passenger side and we both saw a Hugh outward protruding bump on the center top of the tire running at an angle from front to back! He told me that it must be delaminating, that he couldn't be sure until he demounted it. I was out of spares, out of town and out of luck. I paid the man to mount 2 new Firestones and I would take it up with my dealer when they Opened on the following Monday! As I proceeded to Thayer Dodge, Chrysler, Jeep in Bowling Green Ohio, I felt the back of the passenger side of the truck begin to hop, the slower I drove the worse it became. Pulled into the dealer lot and left it running in park to cool the turbo down as I talked to the service manager, service manager asked to see the tires that where taken off, she saw the bubbles on the insides of both, told me to call NEXEM

  • Filed Jan 2023

    As of today, manufacturer/dealers have failed to comply with repairs based on national recalls. On several appointments, the parts are never received. Manufacturer and dealers are not complying with mandated recalls. Please take action!

  • Filed Jun 2022

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Filed Oct 2021

    The contact owns a 2020 Ram 3500. The contact received a recall notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

  • Showing the 5 most recent of 7.
• Steering7

  • Filed Dec 2022

    What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles

  • Filed Oct 2022

    Sudden, catastrophic failure of Hydro Boost Pump Port Tube Assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment

  • Filed Sep 2021

    We have had the truck a year, it started as pulling to the right, we kept track of tire pressure and there had been no tire pressure differences. The passenger front tire wears unevenly. We have had 2 alignments, we replaced the tires due to severe wear damage and 2 weeks later the tire had significant wear damage again. The front end continues to pull to the right with correct tire pressure and correct alignment.

  • Filed Jun 2021

    My wife was driving on a highway with a trailer. Power steering went out. It was near impossible for her to pull over as the vehicle was extremely hard to turn. Not safe!

  • Filed Mar 2021

    POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.

  • Showing the 5 most recent of 7.
• Unknown or Other6

  1 involved a fire

  • Filed Nov 2025

    After normal operation, I shut off the vehicle, and within seconds it caught fire without any external cause. Our insurance company and Look Larson Dodge investigated the incident over approximately 3½ weeks but could not determine a definitive cause of the fire.

  • Filed Jan 2023

    2 of the safety recalls have not been made and the Dealer Mak Haik Dodge Chrysler Jeep in Temple TX has not been able to make these 2 repairs: 22V835000 Dip Stick and 21V398000 Lug nuts. The vehicle has been in several times in the last 12 months and the Dealer Service Dept has not provided any estimates to get parts or repair except to say "they dont get but 1 dipstick per week and there are 50+ vehicles in front of me", thus over 1 year.

  • Filed Jan 2023

    Manufacturer refuses to repair any recalls as well as reimbursement me for recall repairs done myself

  • Filed Jun 2022

    As we were traveling home from Florida to Oklahoma our truck completely lost power on a very busy two lane highway in Titus County, Texas. We were pulling our travel trailer which is 40.6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealer”. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the Texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel RV is in a tow yard and we are stranded in Tx.They cannot look at our truck until Monday June 27th.

  • Filed Apr 2022

    While towing 5th wheel vehicle check engine light came on I was out of state in arizona vehicl then started to stall I canceled my trip checking all fluids headed back to California as I was nowhere near a dealership made a appointment at ram dealer when I got there light went out I talked with technician he said would have to leave it for 3 weeks before they could look at vehicle needless to say I took it home then in early Feb about 3 weeks after the first incident the check engine light came on again made appointment which was 3 weeks away just to check it in shop and a week before they even looked at the issue they found a cracked hose on inter cooler dealer stated vehicle ok well again on March 4 2022 vehicle again has check engine light on I took to auto store to check code same as before vehicle regeneration frequency it Regenerates ever 100 miles runs poorly uses excessive fuel hesitates when pedal depressed and long cranking time so now I have to be without a vehicle again

  • Showing the 5 most recent of 6.
• Tires5

  • Filed Sep 2024

    The contact owns a 2020 Ram 3500 equipped with Atturo Tires, Tire Line: Trail Blade A/T, Tire Size: 235/80/R17, DOT Number: KA0HD80R4223. The contact stated while driving approximately 50 MPH, the front passenger's side tire experienced a blowout. The contact pulled over to the side of the road. Upon inspecting the tire, the contact noticed that the tread had separated, causing the tire to blowout. The contact replaced the tire with the spare tire. Additionally, the contact stated while driving at an undisclosed speed, the front end of the vehicle was shuddering. The vehicle was taken to the tire shop, where it was determined that the front driver's side tire tread had separated. The front driver's side tire was replaced under warranty. The tires were replacement tires. The tire manufacturer was not notified of the failure. The tire failure mileage was approximately 4,000. The vehicle failure mileage was approximately 28,000.

  • Filed Mar 2024

    I live in northern California near San Francisco, and we were traveling from Cottonwood, AZ back to our home. Back in June of 2023 we were traveling near Kingman, AZ and had the front passenger tire explode, almost losing control of the truck and trailer. We were at 19524 miles on the truck. At the time I thought that maybe I had hit something. But two months later I took the trailer to Carson City, NV for work and just before I got into Reno the truck started to shake from side to side in the front and the next day I took it to a tire shop and they told me that the driver’s front tire was getting ready to come apart and I had only put about 800 miles on the truck since the first tire had exploded. This was when I realized the issue was the tires. I immediately had all 6 tires replaced. You can find a lot of bad comments about these tires on-line with comments like what happened to me. EXAMPLE [XXX] In response to your questions 1.I don’t have the tires that died just pictures. 2.After the blowout steering was difficult. 3.No Dealer confirmation. 4.No inspections. 5.Before the first tire exploded for about 20 miles I noticed a vibration in the front end. But just thought it was just the road. Tire Size - LT235/80R17 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  • Filed Oct 2022

    Two local tire shops say the sidewalls are unsafe and the vehicle should not be driven. However, Firestone verbally reassures me it is solely a cosmetic issue. They have refused to put anything in writing. Details below: Transforce ATs 275/70R18 were the "upgraded snowplow package" OEM tires for my RAM. I've never used them as such; it has solely been a highway vehicle. However, these tires have worn very irregularly, despite 3 times to the dealer and FIRESTONE shops to confirm the factory alignment is and has always been perfect. Tires always properly inflated. Frequent rotations, usually at 5K, but once at 7k miles. The sidewalls have a visible "cut" or seam all the way around the circumference of the tires. One tire the outer layer has peeled back, revealing the white material all the way around the tire. Looks like crap. This is a highway truck - it is NOT caused by hitting a curb, or by using "tire shine" like the Firestone representative suggested. My OEM tires are mismatched, two date codes 0620, one 0720, and one illegible. I recognize there was a recall on certain dates for this exact tire due to poor wear and buggered compounds. But Firestone says these don't qualify for replacement. Because the tires with the date code 0620 have BOTH sidewall delamination AND poor wear immediately above the whitewalls, I think that is pertinent. The tire with the 0720 date code is performing much better. But Firestone doesn't care. Local tire shops say they are unsafe to drive, but the nearest Firestone dealer (100 miles away) says it is just a cosmetic issue; that sidewalls peeling like shown below is common with Firestone "mold defects". Firestone Warranty says to take it to a Firestone store. The Firestone store says they don't do anything for OEM tires, and I should instead call Corporate Firestone Customer Service. Customer Service says to contact Warranty. They are driving me crazy. I want safe tires that I am confident won't blowout.

  • Filed Sep 2022

    Truck was new decenber 2020 and only has 25000 miles. The belts are broken and the tire is bulging. from the research I have done online many people are experiencing the same problem with these budget tires put on 80,000$ trucks designed to tow 30,000lbs with 6 people in the car. These are dangers to everyone on the road. drove fine all day then suddenley started shaking the whole truck. I thought a wheel wait fell off but the tire was obviously deformed..

  • Filed Aug 2021

    Large air bubble on inner sidewall of tire

• Engine And Engine Cooling4

  1 involved a fire

  • Filed Feb 2026

    The contact owns a 2020 Ram 3500. The contact stated while driving approximately 50 MPH, the engine overheated. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the cooling fan module had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 97,000.

  • Filed Nov 2024

    The contact owns a 2020 Ram 3500. The contact stated while the vehicle was parked, he noticed that coolant was leaking underneath the vehicle. The EGR warning light was illuminated. The contact stated that upon adding coolant to the EGR valve, the contact noticed that coolant was still leaking. The vehicle was taken to the dealer, where it was diagnosed that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.

  • Filed Oct 2022

    The contact owns a 2020 Ram 3500. The contact stated that after his son started the vehicle, there was a metal-on-metal sound coming from the engine. The contact stated that his son was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System). The failure mileage was approximately 135,000.

  • Filed Jan 2022

    The contact owns a 2020 RAM 3500. The contact stated that while driving at 15 MPH, the oil warning light was illuminated, and the vehicle made abnormal sounds. Additionally, there was smoke coming from under the hood of the vehicle. The contact pulled over and refilled the oil reservoir; however, the failure recurred with oil leaking from the vehicle. The vehicle was towed to the dealer and diagnosed with engine damage and connecting rod failure, which punctured the engine block. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 213,000. The oil light did not come on until after the engine had started knocking rapidly. The engine oil also ran out quickly as well. Consumer immediately refilled the oil and drove for 5 minutes and the engine stopped knocking for a few seconds before there was louder knocking, smoke and spewing oil. Consumer had previously reported to the customer care FCA group 2 times last August about metal shavings on the fuel filter. The fuel pump continued to produce metal shavings in the filter every time the filter was change.

• Structure4

  2 involved a crash · 1 involved a fire

  • Filed Dec 2023

    As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.

  • Filed Dec 2021

    This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I’m sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident.

  • Filed Aug 2021

    Good afternoon, As I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on Rams from years past.

  • Filed May 2021

    TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ATTACHED TO A TRAILER. AFTER DRIVING AND ARRIVING AT THE RESIDENCE, THE CONTACT BECAME AWARE THAT THE TAILGATE HAD FALLEN INADVERTENTLY WHILE DRIVING, CAUSING DAMAGE TO THE TAILGATE AND THE TRAILER. THE CONTACT TOOK THE VEHICLE TO AUFFENBERG CHRYSLER DODGE JEEP RAM (176 AUTO CT, O'FALLON, IL 62269, (618) 622-4546) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE KEYFOB WAS UNINTENTIONALLY DEPRESSED WHILE IN HIS POCKET, CAUSING THE TAILGATE TO OPEN INADVERTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

• Vehicle Speed Control3

  • Filed Aug 2023

    Collision avoidance light on, cruise control unavailable, ESC error active safety features inoperative. Dealer states out of warranty. 37,600 miles and dealer wants $140.00 just to diagnose. Average layman cannot diagnose vehicle because of dealer system lockouts. Was intermittent, now on permanently.

  • Filed Jan 2022

    DEF reservoir got low and light came on indicating about 300 miles until truck goes into limp mode 5 MPH. Added 1 gallon of DEF and the guage showed to be in the safe zone. The computer system never registered that fluid was added and truck went into limp mode on the way home. When in limp mode you are unable to move vehicle off the roadway in a safe manner or even drive on any roadway without major risk of getting hit. Truck has to be towed to a dealership to have the computer reset. EXTREMELY DANGEROUS. Ironic that first responder and government vehicles with this same engine ect are omitted from the limp mode function due to safety concerns but not the general public.

  • Filed Oct 2021

    At 28,000 miles my vehicle in the middle of the Highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. i was able to do a unsafe maneuvering to get out of the way with the momentum of speed that i have at the moment When this happened a message on my screen said power boost service require,contact your dealer. Later and after the poor customer service in moreno valley ca. And yuma az my local dealer provide., i found out that my fuel pump(cp4) went down,completely destroyed on the inside sending metal particles trough the entire fuel system. 93,000 and again my vehicle went out of service exactly for the same reason(cp4) And now at 135,000 miles my vehicle is down again the reason is idle pulley broke and my serpentine belt got damage at the same time serpentine belt damage my crank sensor and i found out today that is on back order until the 3th week of november I have all documents in order to support the complaints im here to submit today

• Air Bags2

  2 involved a crash

  • Filed Aug 2026

    I was in a single-vehicle accident on July 20th, 2026 and hit an oak tree head-on center and my airbags didn't deploy. I have a fractured neck and whiplash, not to mention other minor injuries. I am now able to type in order to report it. I have photographs.

  • Filed Jul 2022

    On 6/28/2022 I was involved in an off-set not-at-fault head on collision at 45+ MPH. My vehicle then careened off the initial collision causing a side impact with a large light standard. My vehicle continued until it collided head on with a building and came to a stop. The front impact and side impact airbags did not deploy at any time. My vehicle and the other vehicle were deemed a total loss.

• Back Over Prevention2

  • Filed Apr 2026

    The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down or distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

  • Filed Dec 2025

    The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• Forward Collision Avoidance2

  • Filed Aug 2023

    Collision avoidance light on, cruise control unavailable, ESC error active safety features inoperative. Dealer states out of warranty. 37,600 miles and dealer wants $140.00 just to diagnose. Average layman cannot diagnose vehicle because of dealer system lockouts. Was intermittent, now on permanently.

  • Filed Mar 2021

    POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.

• Visibility/Wiper2

  • Filed Mar 2023

    Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time.

  • Filed May 2022

    0N 4/4/2022 while traveling on interstate 64 E in WV ,towing an R V camper , no warning signals on the dash screen, my truck started losing power and went completely dead,just missed by a tractor trailer rear ending me, as I rolled off to the side of the road. Iwas towed to the nearest Dodge dealership. When I arrived at the dealership a mechanic came and open the hood, he found diesel leaking and a metal rod of the camshaft sitting on top of the engine, which he stated shot through the engine block. Warranty company doesn't want to tear down engine after I gave approval to investigate issue. This is my work truck and source of income. Four weeks later, I am not getting help from dealership that sold me the truck and warranty. Warranty company is trying to use loop hole to get out of paying. I found similar complaints, reported to the NHTSA, engines falling apart while driving down the road. I had to pay for my truck to tow from WV to Charlotte NC to my driveway. I have a case# with the Dodge Customer Care Department and they are just informing me that the truck has recalls, but parts are not avaible at this time.

• Gasoline1

  • Filed Oct 2021

    The contact owns a 2020 Ram 3500. The contact stated that while driving at an unknown speed, the vehicle independently went into limp mode and would not accelerate above 20 MPH. Due to the failure, the contact took the vehicle to a dealer where they discovered that a defective fuel pump had caused metal shavings to enter the fuel line, fuel rail, fuel tank, and fuel injectors. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 111,363.

• Hydraulic1

  • Filed Jul 2021

    The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bumper brake plugs were installed incorrectly causing water to fill the brake plugs. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the brake plugs were installed and functioned as intended. The manufacturer suggested that the vehicle be taken to another dealer to be diagnosed. The failure mileage was 7,000.

• Lane Departure1

  • Filed Mar 2021

    POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.

Safety ratings

NHTSA 5-Star Safety Ratings from government crash tests. Ratings can differ by cab style and 2WD/4WD.

NHTSA hasn't published star ratings for this truck. Many heavy-duty pickups aren't included in NHTSA's crash-test program, so this doesn't mean the truck is unsafe.